Croma Complaints & Reviews

I have visited the Croma store located at Sarthana Jakatnaka, Surat, Gujarat. I want to purchase an product but staff is not available for long time as well as no one is addressing the product queries. Have requested two to tree times to address the queries and explain the feature about the product but no one came till 15-20 mins.

I have visited so many time earlier also and face the same problem but no any improvement can be seen yet since last 2 years.

Respected sir
I purchased one plus CE2 model mobile from your ghod dod road Surat outlet with invoice no. SLA[protected] on[protected] when I had purchased the mobile your executive told me that if payment is made by ICICI card you will get Rs.1500.00 instance cash back and no cost Emi.
After your executive suggestion i brought the mobile on card and Emi but I got the email from my bank about emi detail with extra interest charges which cost around Rs.1000.00 which is charged due to your executive misguided and fraud and malafide practice
So I am here complaining you about interest charges which laible to pay you because of your executive fraudulent act.

I have purcahsed a mixer grinder through chroma on 22 june however i used it on july 7 it wasnt working after 2 days a technician visited however he do not have any product knowledge he didnt tell me anything i overhear him that the internal part is missing since then I have been following up with croma spoke with various representative even with supervisor but theres no resolution yet apart from that now i received a msg that my service request has been cancelled i mean how insensitive you can be to customer who has purchased and paid for a product its currently under warranty and in the fineprint it clearly says that if I receive a damaged product or its not working it will be fixed without any fee according to IRL. I hav very dissapointing experience i want it to be fixed asap

I Placed the order for delivery on 2nd July 2022 at that time sales representative said the product will be delivered in 3-4 days but when i connected after four days they said complaints is been taken but o observed no prompt action is been taken and even in next 2 days i have not provided with any update on the same.

And when i checked in the app its says product is to be delivered by 11 july I have no idea why this much of delay otherwise i would have selected a different brand or online mode of purchase in that case i was getting more discount as well.

and when i reached again the representative said they are no more responsible i need to connect to bluedart as product is with them now for delivery i dont really understand such behavior as well.

Today is 12 of july still i have not received the product at my place i am completely shocked and dissatisfied with the service.

Dont know what to say more on this kind of behavior.

I purchased Croma 7.5kg Top Load washing machine through TataCliq website and it got delivered on 20/06/2022. During installation on 30/06/2022, the technical personnel said the spin was not working due to system default. The return window was closed by then so I couldn't even return it. I have been contacting customer support regarding the issue and every time I raise a request it has been closed without my knowledge from the team. Even it took them more than a week to install the machine. I have made several calls to support for the replacement of the product but still, I didn't receive any update from the support as of 12/07/2022 on the replacement of the product. It is causing a great inconvenience to me as I am unable to get help and no action is not being taken against my complaint, the same conversation is repeated every time I call them asking for 48hrs to provide an update and there has never been an update provided till now.

I ordered on 26th June but due to croma's technical issue, my order get cancelled. (I didn't cancelled) I still didn’t get gift card refund. Everytime i get different responses from cc.
Order number[protected].
I paid 2500rs by gift card

Hi,

I am writing after my brief conversation with the customer care executives. Let me first explain my issue in order for you to capture it well. On the 23rd June 2022. I had purchased an iPhone 13 from Croma online. The listed price at the time was 70990. There was this scheme ( attaching the picture) in which an hdfc credit card holder gets an instant discount of 4000 plus the option of no cost emi. So at the check out page after i put in my card details. It showed the amount to be paid in six instalment. This is how it looked at the check out page “ no cost emi 11165 / 6 months /no cost. If you calculate the emi amount it’s clear after deducting 4000 on the listed price of 70990 the balance amount of 66990 was divided into six equal instalment. Based on that I went ahead and approved the payment. I don’t see any cash back nor no cost emi applied. You can check my account for further details. Instead a huge interest 15% is added and the price of the phone almost around 74512.48. I have rasied a complaint in croma on 25th June 2022 and i have followed it for 10 times till the date 9th of july 2022. Every representative picking the call giving some reasons and ask us to wait 24-48 hours to recieve an update. But I have waited for more than 15 days to recieve the update still now no response.I am also attaching some screen shot of the statement. Please look into and do the needful.

Thanks and Regards,
L karthikeyan.

I have visited two time in the store and i fail to understand the behaviour of Satyender Singh he was so ruff to answer the questions and walk away.
My question is very simple if don't have my credit note with me then how we can redeem my credit money and next can use that through online but he was very very ruffe please take action.

Respected sir/madam, order id SOA[protected]

Before two months I have purchased jbl earphone at croma store kormangala bangalore karnataka but earphone one side is not working they saying we cannot replace because physical damage but they are not have any physical damage

Thanking you

Yours faithfully

C ashwin

I recently brought an AC Hitachi Kiyora 5100X 1.5 Ton 5 Star Inverter Split AC (Copper Condenser, RSRG518HEEA, White) from chroma's online website for about 43, 990 and the product is delivered on July 4th with a defect which causes it to produce an insane amount of noise for an ac and I am trying to return this product on their website but I can't do such as the after filling the product return form the next site is just a loading screen.
I just want to return this product now and get my money back.

I purchased a mobile by paying ₹8945 on 23rd of May 2022. The transaction was successful, however, they didn’t deliver my product. I requested a refund but they are just telling me that they are working on it. It’s been more than 45 days they are telling me the same thing

As i am switching on the tv its just showing smart tv logo on the screen and in 10 second the tv is turning off. The tv is turning black in few seconds.

My name is navjot and few months back i bought sony led… from croma and highly disappointed with croma select city walk saket new delhi..and i wont be able to trust this brand anymore. I felt cheated they gave me defective piece twice even after replacement … the service is poor.. iam actually facing harassment from the day one i bought this led from croma…i have spent my hard earned money. Is this the way croma handle their customers ?
I mean i have been mailing the grievance office again and again because the store was not listening and they have Unprofessional behavior and i thought to mail my concern to the senior but its still not going anywhere, what reply i get from the senior officer that i have personally escalate this issue to the relevant team on priority basis but no proper response ..every time i get the same reply from grievance officer even after mailing the grievance officer again and again. I just got one call from sony and they said that we cannot replace your tv we can only repair it, i would i go for repair ? Its a brand new tv and it has a manufacturing defect i have spent almost 1 lakh rupees and they are saying we can only repair.
This is how they deal with their customers, If they were responsible the problem should have solved till now but i guess croma is not ready to take the responsibility for the defective tv they sold to me.
Extremely disappointed.

DEAR SIR,

PRODUCT CODE IS :- 252812
SAMSUNG M27 LS27BM500EWXXL

CROMA PRICE 20600.00/-
AMAZON PRICE 18499.00/-
SAMSUNG INDIA PRICE 18499.00/-

CROMA LINK
https://www.croma.com/search/?q=LS27BM%3Arelevance%3AZAStatusFlag%3Atrue%3Aexclu...⇄

AMAZON LINK = 18499.00
https://www.amazon.in/Samsung-Response-Bluetooth-Speakers-LS27BM500/dp/B09W2FQBN...⇄br...

I bought iPhone 12 from Croma on 3rd July 2022 (Order ID: SOA[protected], after switching on the mobile I came to know that the phone has some issue with the display, due to which it has very low brightness. I raised the return request (SR[protected]) on 4th July 2022 soon after knowing this while requesting it was mentioned that I will get a solution within 24 hours so I waited but I haven't got any update from the Croma team then I made several calls to the customer care team, every time they were raising a new complaint and was asking me to wait for 24 hours. I finally got a call from them after several calls and now they are saying that they will send the device to a service center for repair. I have paid for a new device and not a repaired device so I have requested a refund but it has been more than 72 hours and whenever I am calling their customer care number I get the same reply "Sir resolution will be provided within 24 hours". Please help me in getting my hard earn money from them. The latest complaint ID is SR ID : SR[protected] which was raised on 5th July 2022.

Hi,
I am writing after my brief conversation with the customer care executive. Let me first explain my issue in order for you to capture it well. On the 19th of June I had purchased an iPhone from Croma online. The listed price at the time was 78990. There was this scheme ( attaching the picture) in which an hdfc credit card holder gets an instant discount of 4000 plus the option of no cost emi. So at the check out page after i put in my card details. It showed the amount to be paid in six instalment. This is how it looked at the check out page “ no cost emi 12498/ 6 months /no cost. If you calculate the emi amount it’s clear after deducting 4000 on the listed price of 78990 the balance amount of 74990 was divided into six equal instalment. Based on that I went ahead and approved the payment. My only regret is I didn’t take a screen shot of that page. But for your reference I can share how it looks when I tried to buy the same phone on a different listed price. But the process is the same. On the listed amount instant cash back is applied and the rest of the amount is divided into six equal emi. Coming back to my case. I don’t see any cash back nor no cost emi applied. You can check my account for further details. Instead a huge interest component is added and the price of the phone almost around 82000. I am also attaching some screen shot of the statement. Please look into and do the needful.

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image2.jpeg

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I hope this gives a fair idea of my issue I am facing.

Regards

David Dayalan
[protected]

Sent from my iPad

Sent from my iPad

Order id:[protected]
Product details: ID 247232
SR[protected]

My ordered item was supposed to be delivered on 4-7-22 but it is not yet delivered on 7-7-22. Furthermore, no one is updating me on delivery status. Service Request created 3 days back, but it is not taken care of.
Please help resolving this issue as I am not getting any proper response.

Am Anandha Murugan N from Chennai.
I went to Croma store on 19-June-22 to purchase a water purifier.
It costs around Rs:18490

I tried to purchase it via the voucher which I have but when the store representative, tried to redeem one of the vouchers worth Rs:5000, the system didn't respond.
So when the store representative tried again but now the system shows that the voucher has been redeemed already but I am pretty sure the voucher has not been used anywhere

So after the store manager told me that he will send a mail to concerned team to solve the issue and also he acknowledged that the issue happened because of technical glitch and later i have been told that he sent a mail on 21-Jun-22 regarding this issue

After that he said there is no response from the concerned team.So he can't do anything. Am following him up almost for the past 3 weeks but nothing happened

It has been almost 16 working days since but no one is there to solve the issue

Can you please look into this matter to solve the issue?

Kindly let me know if you need any further details.

Regards,
Anandh.N

I have ordered on 25th june airdopes of Rs.1399/- ( via GPAY) payment was successful. It was debited from my account but croma denied the same. Invoice was not generated after transaction made. My complain was registered on 25th june but it was closed yesterday i.e. on 5th july without resolved. I made many calls and raised chargeback from my bank but still I have not yet received any refund. Also complain close by them without solving. It was my first order and last one too.
This is worst experience.

I have ordered on 25th june airdopes of Rs.1399/- ( via GPAY) payment was successful. It was debited from my account but croma denied the same. I had made complain. My complain was registered but it was closed yesterday without resolved. I made many calls and raised chargeback from my bank but still I have not yet received any refund or product. Also complain close by them without solving. It was my first order and last one too.
This is worst experience.