Croma Complaints & Reviews

I have purchased Croma TV, on 29 May 22 and TV was delivered on 30 May 22. Today is 1st June 22 still there is no communication for installation from Croma. I called Croma Helpline no 10 times and every time they keep saying it will happen today since yesterday. I was informed installation will happen within 48 hrs of the purchase. It has been 72 hrs now and no technician has called me.
I have also requested for order cancellation...

I purchased a single door liebherr fridge from croma tnagar usman road chennai and it was delivered on 20 may 2022. order id SOA[protected]. after installation it keeps producing wierd noise and i reported it immediatly back to croma on 21 may .sales person ranjith who convinced us to buy liebherr saying its good and quality product. that guy said he will raise a complaint with liebherr india, but twice they closed the complaint themselves...

It's been over 48hours, since Rs. 2518.20 was charged to my credit card for my croma online order:[protected] by Infiniti Retail/Croma and there is still no sign of an invoice or order confirmation email.

All I got is a "Payment in transit" email with the below contents:
"We'd like you to know that your payment is in transit and we are awaiting payment confirmation from our partner for your order[protected].
We...

On 19.05.2022, I have called croma customer care number and informed them that I am facing issues with my TCL LED 109cms, that while watching TV it is flickering and the screen is turning black to which I was informed by the croma that i’ll receive a call from the Kamla Nagar Croma store and then one technician will visit my place to check. I didn’t received any call from the store but the TCL technician visited my place and stated that...

This is to complain about the Panasonic AC which was bought exactly a month ago. There has been some technical error seen when we turn on the AC. It not displaying the number and degree on the unit and nor it is taking any commands from the remote. Neither the AC is cooling at all.
WE RAISED A COMPLAIN TO CROMA AND ALSO TO PANASONIC. IT HAS BEEN MORE THAN 48 HOURS AND NO ONE HAS CAME TO GIVE A VISIT AND LOOK AT THE PROBLEM.
WE...

I placed an order on Croma on 23/5/22 for Logitech MX Keys keyboard. The money was paid by debit card to the value of INR 9445.50 but no order confirmation and order is not visible in my account. I saw an error in order confirmation page. CM90000-Unable to process the request.

I have not even been provided an order confirmation number. I have since reached out to croma support who has provided ticket number: SR[protected]...

I have ordered Boat Headphones for my personal use via Tata Neu. They promised to deliver the product on 21st May. I got the late delivery on 23th May. The reason for late delivery is not disclosed to me and neither I was communicated for late delivery.

After I got the delivery (Delivery person just left the parcel to my grand mother without any concern), I checked the product and found that Mic is not working. I initiated...

I bought vivo v23 pro on 26 may 2022 at 9 pm .When I went to the shop, I was confused whether to buy OnePlus 9, Vivo V23But salesboy suggested me Vivo V23 Pro.salesboy told me oneplus 9 have plastic body and vivo v23 pro have aluminum body.
And they told me vivo v23 pro have 120hz refresh rate but it is 90 hz and i bought vivo v23 pro for 37k.
And when I came home, its battery was getting drained a lot, so I went back to the...

The Order placed 20.05.2022 with Delivery date 22nd May 2022, but as today we are sitting on 28.05.2022, and still not received the said delivery.

TATA NEU :
Transaction ID
#c[protected]-[protected]

Date & Time
20/05/22 | 11:10 PM

Product detail:
Haier 1.5 Ton 3 Star Window AC (Anti Bacterial Filter, Copper Condenser, HWU18F-OW3B1N, White)...

Iam dr jithendra mohan shetty, ph no. [protected] regular customer of chroma and share holder of tcd, tata coffee and tata elexi. i have bought hp 136 nw printer from croma jp nagar 2 phase bangalore. promised installetion but not keeping up promise after payment. our house is in jp nagar 6 phase T arm distance. called repeatedly but troubling so much to this senior citizen. please do the needfull ot take back the oroduct. we bought this bevmcause...

From the past 1 week my ac is showing E8 on ac display and registered a complaint regarding this to the croma customer care. They sent a technician to look into it and after checking the ac, the technician told me that the ac will be replaced as this is under warranty.

SR ID :BAC240522FS00012

He informed me that it will take 4-7 days for the replacement and then they closed the case by themselves. No action...

I bought the air cooler a month back and its blower has stopped working....

I ordered one earbuds and one powerbank from croma.com on may 25 2022 and I paid via kotak debit card and money instantly deducted and after few minutes I got a email from croma with title "Payment In Transit" and thought I will take 10-15 minutes to confirm the payment but... Here is the gam starts!

My order never confirmed due to payment in transit. I see nothing in my orders page in my croma account. Now you can imagine...

Hello sir sir i am continuously calling you mail message from last 5 days i am telling you about my problem in every way and for which you are telling me again and again upload video back end team working And I am not able to get any solution like this sir I want to clarify one thing to you if I don't get any solution within the coming 4 days then sir I will file in a court against you and its only croma will be responsible for this. Sir...

I purchased croma ac at annasalai branch chennai on 15 th and installation was done on 18. today on 27 the ac is showing error and no cooling happending
error code is EO
made three calls to croma office. they say engineer will contact but no one responding. pls the registered mobile number with this product is [protected]
REPLACE WITH NEW PRODUCT IMMEDITELY
Deepak jadiya...

Installation pending for TV since 19th May for Order ID:TC[protected]. They just say we are looking into it....

On 20th May placed order for HP 14 S fq 1092 au in Tata Neu website(Chroma ), it got delivered on 22 May 2022 .The moment I unboxed it, found screen frame popped out near to the camera and it’s clearly visible . Raised service request in order details page of Croma . Since then Croma not saying any thing regarding replacement. It’s been 6 days, every day was following up with customer care and also on mail they said wait for some time...

Received defective laptop and service request has been raised on 20th May 2022 still no update on this issue. It’s been 5 days since day 1 they were saying we forwarded ticket to concern department, they are working on it.Ak not sure how long it will take to resolve the issue for product replacement if it found defective . As per policy if customer found defective then they will replace or refund in 2 working days .
Ordered product...

Below is the complaint posted on Croma, Belapur Google Page:

Please note that i purchased a 2 Ton A/C of Samsung from this Croma store end of the month of April. There was an internal error in their billing department after which the A/C was delivered at my home as well as office. The A/C which was delivered at my office was made by error on their part and was done without payment which was stamped and received by one of the...

I ordered a oppo A16k phone from croma on exchange offer for Rs 9990 but the delivery person didn't take the old phone as it was cracked and I had made online payment at the time of placing order .i was promised a refund within 14 days but now it is a month and I made 10 calls 6 complains( registered) and still haven't credited with the refund ! The credit card bill is on my table i m supposed to pay it but why should I if I haven't even...