Croma Complaints & Reviews

I have noticed that my refrigerator LIEBHERR REF FF 346L not cooling anymore on 1st Sep 2022. I have raised a complaint to Croma and they said it will take 48 hours to resolve.
Still on 5th Sep, I didn't received any call from technician and when I reached Croma customer care, they have registered a complaint afresh again as my product is under extended warranty. When I reached the onsitego, extended warranty handling company, they said they couldn't find any complaint details with my product and they can't even trace the product details with the invoice id.
Ideally they should have my product details as on 23rd Aug 2022, the product's official warranty got expired and croma should have shared the product details to them well ahead of that date, but it didn't happened.

It reflects croma's inability to handle the situation and lack of promptness and attentiveness at every stage.

Invoice no :SLA[protected]
Purchased on:[protected]:44:32
Purchased at: Croma, LB Nagar
Extended warranty item code : 191427
Complaint : On Croma's inability to share my extended warranty details and complaint details to onsitego, which is the extended warranty handling company

Order ID:[protected]
Delivered on 30 August 2022
No Installation/demo till date.

I had purchased, Samsung LED TV 32 inch from Croma Online. It was delivered as promised, but then installation has not happened till now. Have been following up with customer care several times - every time for any queries they just know only answer "We are sorry we have escalated please wait for 24 to 48 hours" I do not see this issue getting resolved.

This has been very unpleasant experience with CROMA. I might never go back to CROMA with this experience. They are not liable once they deliver the product. They seem to be very unprofessional and never expected from these people.

Recently i visited a outlet whete i found a dj box and everything was finalized and coming to tje billing section...
1. the ladies at the billing section are arrogent...showing irrespect to the customer ...behaving as if the vustomer is the slave for them.
2...the employees are not trained and tgey dont know the depth of the product..customer needs that information only rather than the basic information...basic information is available at box i hope
3. Your employees are useless talktive...they dont use their smartness to sell the good they use there smartness to confuse the customer.
4.. I have a great respect on you TATA SIR as you have done a lot to our country.i cant do anything xcept joining a group of hands by buying any product from croma
Plz change the girls at billing counter and train the staff

It has been nearly a week I have got the washing machine delivered. I have requested for installation and demonstration for the machine but I have got no response. Secondly the knob need to attach the pipe with the tap was missing, that we figured out after unpacking that it was not given.

I bought new chroma washing machine on 21st of August, After many follow-ups technician turned up for installation on 23rd, (service number C[protected] when i started using washing machine i found out that its drum is not moving at all, i raised a complaint at their call center on 29th August and i m still struggling to get it repaired, the worst part is that their call center ppl disconnect d call without resolving your concern, today i spoke to Riddhi form call center she was so rude and disconnected my call without giving me any solution... i have spent my hard-earned money to go through such nightmare... & i am not able to use washing machine, the worst part no one is taking responsibility too.

Purchased this ac on 8th August 2022. i had applied offer of 10% cashback on icici credit card emi. both before and after purchase i had called to confirm about the offer. also after the product was delivered i was told that the 10% cashback will be credited within 90 days to my original payment method. but then I received an email saying that cashback offer is not applicable on no cost emi. nothing such was mentioned in the terms and conditions of the offer. when I selected the offer also only 2 payment method were available emi and no cost emi. all other payment methods like debit card credit card net banking UPI disappeared. if it was not applicable on no cost emi then why did that payment method not disappear. attaching the offer applied screenshot and in that also it's written 10% cashback on icici credit card emi no cost or standard is not mentioned. they should have mentioned this before. also i have been calling customer care of croma and they are raising service request and saying i will get call from finance department but nobody is calling me. height of irresponsibility from croma. highly disappointed with such bad service from croma. i want my 10% cashback of 2749 asap in my credit card.

Visited in croma prozone mall Aurangabad 431001 their salesmen have lot of arrogance and attitude they don't need customers that's like their attitude they give worst service infact they didn't get efforts to attend the customer this type experience i always suffer in croma yesterday I visited croma to buy the grinder but they didn't come and show us the product my husband shook hand to salesman but they see and completely ignored they are busy with their phones once in salesman told amol to show us but he didn't entertain us we wait for 45 min.but he didn't show the product before this I go for buy the laptop their salesmen name chandan he also showing lots of attitude and didn't attend us their attitude like apne baap ka store h customer Jaye bhad me plz enroll my compalain and get action on them

Not working properly

Hi, My name is Mohan and my order ID is[protected]online order) dated 16 Aug 2022. Cancellation request for the same has been placed the very next day i.e 17 Aug 2022 via telephone call to customer care as there is no option to cancel the request online. [protected] is my contact number and [protected]@gmail.com is my mail Id. It's day 17 of order cancellation and I didn't get my money refunded. I got confirmation on 29 Aug through sms that the product is returned. Even after calling their customer care repeatedly for 7 times, the customer care support gives worst unexpected service and they just postponed my issues day by day saying that we will solve my problem in 24hours. Till date they have not refunded the amount

Yesterday around 4 pm I went to your Store located near Saheednagar Sqare, Bhubaneswar, Odisha. I applied for an EMI Loan of Bajaj Finance to purchase a Laptop. My card was valid and after getting OTP I informed the person looking after finance. Few minutes later the person informed that my loan was not sanctioned by Bajaj Finance though accepted. I have to pay entire amount from my own source and purchased the article.
When contacted Bajaj Finance, they have informed that my card is valid and there was no issues involved in it.
Whether the person at your store was trained, whether he / she is having proper app to process the loan request by the customer, whether appropriate internet facility was available at your store, whether any one else is there to guide in case of this type of failure.
My request you to look after this issue and get the loan sanctioned from Bajaj Finance and refund the amount to me.
With regards,
T.K.Rath

Hi I have requested 3 vouchers from hdfc as per the offer
GCID are
EPR[protected]
EPR[protected]
EPR[protected]

on the voucher terms I read that Offer code can be activated till 31st Jan 2022 but I claimed this vouchers in 25 august 2022

here https://creative.accentiv.co.in/accentiv/2021/EMV-TX/Croma.html

For offer activation I have also sent a SMS – “GCACTto [protected]

But I received no reply neither my card got activated. I tried calling the HDFC Vouher helpline but no customer care is attending my call.
Kindly provide me solution asap

We purchased Voltas AC from Croma Visakhapatnam branch in May 2022. AC stopped working from July last week. We have raised complaint with Croma on Aug 3. The technician said it was fault with board circuit and should contact Croma for replacement. Till now no action has been taken. I have called 4 to 5 times last week but no help.

I went to purchase a mobile phone from Croma Electronic City via exchanging my old phone, I requested them to provide a phone with better configuration on RAM and camera than my old phone. Unfortunately, based on their recommendation I purchased a phone which had very bad quality camera compared to my older one. My sons Tution teacher started complaining about it for a week and since I thought we have exchange/return policy for 7 days went to return it and the store didn’t take return/exchange of phone instead mentioned that my 6 day phone is valued at 9000 rupees now and I purchased it for 16499. I explained the situation to them and told them I am going to purchase a new phone in the store if they accept the return and they simply ignored it.

I had purchased this product on 14 May 2022 and having 1 year warranty. But now this product left side speaker have low sound which can't be listening.
Please resolve this issue asap.

I bought a second hand iPhone 12 Pro the seller is saying that he bought that from your site I want to know weather it is bought from your site or not if yes then I want a duplicate bill of it below I am providing the product information
Date of purchase 15 June 2021

I had called them on 26 bt they told me by 24 hours r technician will come bt he didn't come. Today again I raised the complaint the same thing they said in 24 hours technician will call u. Is this the service u give.

On 15th of August I went to croma store in vadodara to buy a washing machine.
There I tried to purchase a voltas Beko washing machine, but everytime I tried to do the transaction the machine declined my card.
After which I did a transaction of re.1 from that pos machine and it worked proving that my card is working as expected unlike what was being mentioned by from staff.
After that I called pinelabs customer care and made them speak to the from staff, he explained that it's a problem with the croma store POS machine configuration.
I then went r home q booked a voltas Beko washing machine on croma online store.
On 16th August the machine arrived but had a dent, I asked the delivery agent to take it back but he refused to do so making me keep the machine with me.
I immediately lodged a complaint at croma customer care on the same day.
After that despite calling and explaining them about the incident everyday they were not able to help, I then went to the same from store in hope of help, but got turned down when the store manager said since it's an online purchase, we can't help you.
On 21st August courier person was finally arranged and the machine was shipped back to croma warehouse.
On 22nd August the machine reached the warehouse for whose confirmation I received an email and and confirmation about the same from croma and the delivery partner so I tried connecting with customer care to understand when will I get a replacement to which they said that they have not received it yet.
Everyday I had to call and explain them about the issue with no hope of getting a proper answer.
The only thing they say is alw us sometime.
On 25th they finally called and said that they have received the machine which was actually delivered bro them on 21st.
After that I have not received any information about a date when my machine will be delivered.
I am everyday requesting them to escalate the matter, once I work in mumbai and have taken a leave since 16th August so that when the machine arrived I can get it set before leaving to work.
My company is not allowing me to extend my leave now which has already been extended by two week's.
On top of everything my mom is a bed patient and has been strictly prescribed m to do any heavy work.
After I leave she would be forced to wash clothes affecting her health.
This is the worst experience I am having with buy a product online from croma with no definite answer from them.
I see no hope now when I'll receive a replacement from their end.

I buy a tv but 5 day after receive tv and this not open this tv and 2nd tv I buy already 4 days but till time not receive my tv i suggest all customers not buying any product from croma store. My contact number is [protected].

I buy a tv after 5 day receive tv and this not open this tv and 2nd tv I buy already 4 days but till time not receive my tv i suggest all customers not buying any product from croma store. My contact number is [protected].

Hi,

I am Shashank. I bought a product from croma online and then cancelled it because I was getting a better deal somewhere else. Even after cancellation the delivery was attempted and i was not at home so someone else from my family picked it. I complained and they said sir once the delivery status is updated from our backend team then we will raise pickup request. After so many calls it took them 10 days to update that the product was delivered. Then when I called them they said sir, you have to raise another request and we will resolve your query in 24 to 48 working hours and then we will process the refund. But they have not done it. Last time they put me on hold for 15 minutes and didn't return to me. It's been more than 20 days and i have not opened the packaging of product. They have not scheduled the pickup and refund request. Please help me return this cancelled order and help me get refund. Thanks a lot