Croma Complaints & Reviews

To whomsoever is concerned,

I purchased a Lenovo Laptop from Croma last year I'm January of 2021. Within the one year of purchasing the laptop, it stopped working three times.

I had requested for it to be replaced at the Croma store, however, they did not put the request forward and refused it.

Last December, the laptop stopped working again and I came to the croma store to get it fixed, they sent it to the Lenovo service centre and they replaced the entire motherboard. Not even 6-7 months have past, the laptop has stopped working again and much to everyone’s surprise it is out of warranty.

When Croma sent the laptop to the Lenovo service centre, they are asking for 54 thousand rupees to change the motherboard of the laptop. And might I add, the price asked to repair the laptop is more than half of the price I paid during the purchase of the laptop.

This experience has been a complete nightmare for my family and I. I have barely used the laptop and it is kept at a safe place at all times inside its laptop sleeve. There is no possibility of it overheating or being dropped, etc.

Croma has wasted my time and money by giving me a faulty piece and not providing the customer service expected after purchasing a product.

Please consider this as a formal complaint against Croma. If I do not hear from you within 1-3 business days, I will be forced to take this to the consumer's court and resolve it through a legal process.

You can contact me via email- [protected]@gmail.com (preferably) or call. Number- [protected] (primary)or [protected] (secondary)

Regards,
Disha Advani

I purchased a mobile- Redmi 10 (128GB ROM, 6GB RAM, MZB0B6XIN, Caribbean Green) worth rs 12999 from Croma website on 06.05.2022 using my HDFC credit card. I was told I would receive 12% cashback within 90 days directly on my HDFC credit card . However till date, no cashback received, requesting for immediate action and payment of my cashback.

Order number[protected]...

I am chasing Croma help line numbers since 28.07.2022 for resolution of my refrigerator which gives abnormal cooling.
Croma complain reference numbers are as below:

BOF28072022FS00291
BOF300722FS00160
BOF050822FS00289

Please help

I have purchased an iphone and adapter on 4th april 2022. Today i face problem in iphone and i visited iphone authorised service center. They say that your adapter is duplicate we cant replace it. I call croma and they are also not listening. I dont know what to do..?

I have placed my Order ID:[protected] Preethi mixer grinder on 30th July from Croma online and expected delivery date was 2nd Aug.

I have not received the product still but the status of delivery in Croma website is showing as Delivered. But as of now no one have contacted me for delivery of my product.

When I contacted customer care I am not getting any info regarding whom they have delivered or proof of delivery or the contact person who delivered the product.

It's really pathetic to see a customer support in this way from a Tata group. Please help me in getting my product.

Water dripping sounds are coming from the refrigerator door after complaining the door of the refrigerator was changed but even after that our issue has not been resolved. Further water accumulates at times on the panels of the door within the refrigerator.

Hi Croma team,

I have reedemed my company rewards point with Croma digital Card (5000, 2000, 500) rupees which i have received via post around May-June 2021. Today ( 3rd Aug 2022) I tried to purchase the product from Croma store where i got to know my gift cards are expired.
Please help me to understand the process of extending validity of gift card ? For more details we can connect over call or mail.

Croma WTP jaipur is forcing customers to provide personal details like phone number . If customer denies to provide than they do not allow customer to purchase anything

Croma store in WTP jaipur is forcing its customers to provide personal details like phone number. This is against to trade policy

Bought a croma 6.2 kg washing machine from Anna nagar chennai branch. The machine is not functioning in fully automatic mode. I deeply regret for the defective product given to us. Service centre and Anna nagar branch responded positively but it is delaying... They said it will be replaced but not yet done. Such a big Tata company product... The trust is broken. Need a good product or refund the amount which I paid

On 29.6.22, I purchased a I phone 13 for 69K thr my HDFC Card with 0% EMI available at that time.
I was thrilled with your service of delivering the product within two hours from booking but sorry to state that I am totally disappointed and disgusted to see my HDFC Credit card statement where EMI was not shown???!!!
On 29.7.22, called CC of HDFC to find out the reason, they said that the seller didn't process the EMI option hence not reflected in the statement.
I immediately called CC of Croma and raised my complaint but very sad to see the status of it as closed????!!! without contacting me OR resolving the issue.
My due date of credit card statement is 3.8.22 and I loosing my patience, Pl do not compel me to escalate my grievance on all the social media available.
Hope good sense prevails and resolve my issue by evening, failing which I will escalate this issue as stated above.

My registered mobile no. is [protected]

Hi

I purchased a Dell S2422HG monitor on 27th July 2022 (Order ID:[protected] from croma online store. The product was delivered to my house on 29th July 2022 by the bluedart guy . When I came home I saw that the product packaging from one side was fully open and the product had 2 AWB nos (1.Pune- Panvel & 2.BLR-AHD), so I called Croma customer care and told them about this. The executive said "No Problem. You will get the replacement. Our team will contact you." I also provided my alternate contact number that time. (SR ID : SR[protected])

I didn't receive any call from the executive on any of my numbers and on 30th July directly they decided to refund the amount which I came to know when I received sms. I called the customer care and asked for replacement or should i open that package as I don't want a refund, the service executive said " I have raised the request you will get the replacement after the current package is picked up."

I did six follow-ups after that I was told the same thing.

On Sunday, my product was picked up by a delivery partner. On monday I contacted customer care and I was told i will be given a replacement if the product is available or they will refund the amount. I again told them I want a replacement and I don't want a refund.

On Tuesday i.e. today i received a call from Akash/Akshay that the product is not available. We can't provide you with a replacement as the product is not available in any of the chroma warehouses, we will have to refund the amount and the refund will be reflected within 7 days.

Now, i enquired in seawoods croma store about the availability of product, the lady said product is available at 2 locations: 1 piece in Bhiwandi & 1 piece in Pune Warehouses, she also asked me to pay 1000 rs for advance booking of the product.

I contacted croma customer care saying that stock is available in these places so i need replacement only. He also checked the availability and confirmed that the product is available in Bhiwandi and Pune and has put in a request(SR ID :SR[protected]) for replacement. (If needed I can provide you both the call recordings)

This is my 5th product in these 2 months from croma online, I never expected this kind of excuse.

Kindly provide me the replacement of the same or if you arrange it in seawoods or belapur store i will pick it up from there.

Dear Samsung team,

This mail is regarding Samsung Refrigerator I bought in Nov. 2021. Till now I was following up for Refund amount as commited for taxes I am paying every month as EMI this is still not resolved and I am facing lot of challenges in contacting your representatives as well.

Today My refrigerator is not cooling and after complaining I got to know that some one will visit my home in 2 working days. What should I do with the eatables kept inside for 2 days? Is this how you peolole sell your product with 0 after sales service. Really not appreciated.

I will raise this concern with Samsung India Pvt. Ltd. too and will never recommend Croma products to anyone.

Kindly refer to service request no. SR[protected]

1 out of 5 ACs delivered was faulty. Panasonic service center is refusing to replace it and Croma is not taking appropriate action and hence I need a full refund of the faulty AC, kindly take it back asap.

Hello Sir, We have bought a new Chroma TV from Koramangala Bengalore store and the product is delivered the very next day. However there is no updates on the installation after 48 hrs.. Requesting your assistance.. Dhanesh - [protected]

I bought this ac few days back but it is not working properly wierd sound comes through it and it's four way swing is also not working

Television purchased and installation request raised on 29th July 2022 itself.. But even after 3 days the TV has not been installed.
Can someone please update me with the status of the same???

Till not i didn't get my refund after complaining many times I need my money as soon as possible.its so much irritating to ask about my own money so many times I need my refund fast ... Order id[protected]

I returned a iPad 9th generation 10.9 inch after buying 1 day ... But i didn't get my full refund from croma till now. I just get only 10799 rs but my full amount was 28400 .. after complaining so many time I didn't get any response from Croma's finance team.. i want my rest of payment as soon as possible.i can't expect it from croma which is belongs to a very respective TATA group... It is so much disappointing for me . So I want my refund as soon as possible

We bought iPad 9th generation 64 gb from croma online but store pickup option we opted but when we reached store they said that your order gone to blue dart but we selected from store pickup so they wasted our time we need it urgently but no help from anywhere is this the standard of croma first time we bought something from croma and this impression not expected from tata like names