Croma Complaints & Reviews

I bought 2 Philips hair Trimmer from Croma at 3090 Rs each. total amount of 6180 Rs. it got debited from my account . I have not received any order id or any order confirmation sms.
Its not even showing in my order details.
I have mailed all my details and sent transaction screenshot but no resolution is provided by croma customer care.

+1 photos

Aug 1, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Jun 19, 2022

Updated by RatanSatve My issue is not resolved i still cannot see it in my orders. And it has been marked resolved !

Jun 25, 2022

Updated by RatanSatve On 24th june 2022. I got both my refunds total 6180 Rs.

Verified Support

Jun 28, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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TV volume dropping automatically within a month of purchase and remote stopped working. I contacted the service center and one man came and he was unable to diagnosed the issue and said there will be a replacement for remote is raised. after that for 2 months no one contacted me. i even tried contacted them twice and no response. I was given a faulty product. I purchased this 32 inch croma fire tv at croma shop at grand mall, velachery, chennai. Kindly give me a direction to get this replaced with new one.

Vignesh Mathialagan
call me @ [protected]

Aug 6, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I order a product in croma online 15th June 2022, today is 18th still order not confirmed. When I call to customer they told from last 3 day only on thing, your details are not updated in our system, our back end team will provide update .

3 days over still backend team did not send update .

Order is not confirmed yet, 19th is delivery date . Still order not confirmed

They maintain worst customer service, all information is false . I think they cheating every one

giving order confirmation 3 days, still not confirmed, I think they are doing fraud

Aug 1, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: B-105, Golden Nest Building Charkop Sector 8 Kandivali West Mumbai 400067.

I have purchased a croma air conditioned from Kandivali West croma centre. After 2 months there are huge leakage is arises.

Request you to intervene urgently to avoid any issues further.

Awaiting for your quick support.

Croma customer support has been notified about the posted complaint.

Jun 20, 2022

Updated by kaushik waghmode Pls do the needful on urgent basis

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K

kaushik waghmode

Jun 21, 2022

This is a high time now no one is responding my complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Maharashtra

Website: Croma.com

Mera ek order hai redmi 10 4/64 ko 14 june 2022 ko 11.05 PM ko payment kiya tha icici credit card 8499.10 INR ka payment in transit show ho raha hai jiska mail aaya tha aur order mere id me show bhi nhi kar raha hai. Plz inko dekh k mera order confirm kare
Order[protected]
Bank reffence number [protected]
Register no. [protected]
E-mail [protected]@gmail.com

+1 photos

Jun 28, 2022

Complaint marked as Resolved

Refund diya inhone bakwas hai ye payment success hone k complain par complain ke 10 din baad product nhi diya refund diya.

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Verified Support

Jun 28, 2022

Croma Customer Care's response We are sorry for the late revert and delay in refund process. We aim to better our services in the future, and request you to reach out to us in case you require any assistance in the future.

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Address: B2, sector XU2, Greater noida

I have calling croma since june 13 every day since my ac is not working, every time i call i receive a message that technician has been aligned to you who will visit in 48 hrs. and later i recieve a message saying issue has been resolved but the technician never visited my place. i have been calling every day to croma, voltas, service centre everybody but everyones reply is same.
the mark the complaint status to done without even visiting. They claim to resolve any issue in 48 hrs. but its been more than 5 days now.
after no choice left i am raising this complaint here.

+5 photos

Aug 4, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Pune

I was looking for online purchases, so i called store manager, he told a product which i want to purchase is available at der store, so he said I can choose pick from Store option.
When I was looking for that pick up option, it was not der at all . Very pathetic site and process....

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I have ordered a washing machine from CROMA and of CROMA Brand on Sunday.This product was delivered on Tuesday and its been 2 days now and i am still waiting for the installation.I called the cutomer care to know about the status and they just told me the SLA for the installation is 4-7 working days which is totally not accepted..If you buy any other product, they deliver the product and instllatiin on the next day but here we just need to wait 4-7 days...OMG..If you are buying a new product, you would be in eager to use the new product..But here we have to wait such a long time...

Request CROMA look into this matter to change their policy...

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: A404 Jyoti basera,Evershine city,Vasai East maharashtra 401208

Croma 80cm HD ready LED TV CREL7369 black 2021 model
Order from Amazon
Order no[protected]

the product was not working from 13 June 2022 need physical technical support, Kindly arrange the technician to resolve the compliant ASAP
Clint name -Nitin Jadhav
mob no [protected]

+1 photos

Aug 2, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please let us know so we can take it forward.

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Recently we purchased smart tv name redmi 43in 4x TV from croma only 3months happens that tv remote got blast..what type of electronics circuit they will provide in remote it got blasted..how we trust to this brand that they will provide no service under warranty also ??I wanted a new remote or else I don't want ur tv only

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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I purchased a product 2 months back using chroma gift cards and I cancelled order after some days. I am not able to resume gift cards. I has been more than 6 weeks and I have made multiple calls and email and still issue is not resolving. Every time they tell we will get back in 2 days.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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I have purchased samsung fridge from gwalior Croma and at the time of delivery the delivery boys came and put the item at the entrance and said that the remaining movement will done by the technician and he will relocate your fridge anywhere you want now from 2 day my fridge is kept on the entrance... really unsatisfied with your service

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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I have purchased Hitachi Windows 1.5 Ton AC from Croma last year in last 1 year 2 times Gas was leaked and also it produce heave noise since day one. At least every month there engineer visited my location and was not able to fix the issue.

In last 1 year approx 20 times I reported the issue and by now it is still not fixed. Sales executive promised for replacement but when I ask for this they completely denied this. Now even they have blocked my number so that I can't call their support. This is the worst experience I had with Croma since I bought this item. Please beware while you visit or purchase anything from Croma.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 22, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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Address: Croma, 10No. Bhopal

We reside in Bhopal. We bought a Liebherr fridge from Croma, 10 No, Bhopal two days ago. The installation was supposed to be done on the same day. But it's been two days and no employee from the Croma Store has reported and installed the fridge.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 22, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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I'm unable to get GST Invoice on this.

Invoice No: SLE001EC4785344
Date Time:[protected]
Order Id:[protected]

DCMumbai-D001,
Infiniti Retail Limited | A Tata Enterprise, Antriksh Logidrom, Padgha Kalyan Road, Building No. B7, Aamne Village, Post Padgha,
BHIWANDI,
MAHARASHTRA-27,
421302,
Contact[protected]

Jul 23, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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Dear sir, I purchased one plus 9 mobile from the store in delhi, that worked only for 7 days, immediately after update the mobile is not even charging.
I want to return the product to get full refund as there is no service center in my state

+1 photos

Jul 23, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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Address: Kalyan west croma

I have yesterday ordered a product to be delivered through zip delivery by 9 pm same day. But I am still awaiting my order. I have made more than 5 calls to resolve this. Now they are saying to wait till 3 pm as some guy will come at croma store of kalyan west and he sort this issue. Pathetic service.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 22, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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I ordered an item on 22 may it got failed and till now(9/06) there is no refund i have complaint on every channel but there is same reply give us time
How much time they need
They just sent reference ids

[protected]

Aug 2, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

Croma Customer Care's response Hi, we checked internally and as per the updates, refund will be initiated in 24-48 hours. The same will be reflected in your bank account within 5-7 working days.

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Order (mobile, it's charger and it's cover) not delivered despite complete amount is paid.

Everyday they are saying that they will deliver but they are not doing so from past 5 days. They are neither giving the ordered product nor issuing the refund.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 22, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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Website: Croma.com

I Have purchased a Croma 1 Ton window AC with serial no. CRAWA0125T[protected] on 30 May 2022 which is delivered to me on 3rd June and installed on 4th June. When the AC is started first time, it was not cooling. The complaint for the same is registered at croma customer support. The Technician visit my home and told me that AC don't have R-32 Gas. The same was registered with Croma and they open a product return complaint. When I again call on 8th June for enquiry about my complaint, the customer care told me that my complaint is closed without taking any action. On my demand they again registered a new complaint with new complaint no and the whole process is to be done again. This is simply harassment from Croma. I Paid full amount of AC on 30th May and I m with a AC which is not working. Kindly Help me !!!

Jul 28, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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M

msappypie

Jun 13, 2022

I had the same issue Tanwar ji. I purchased Hitachi Window 1.5 Ton Ac from Crom Aditya Mall Indirapuram. I had the same Gas issue. approx 20+ engineers so far and still the reported issue is not resolved.

Croma Complaints & Reviews

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Croma reviews & complaints page 42

Amount Got Deducted But Did Not Get Order Id Sms

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Croma TV music issue, auto dropping

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Croma did not confirmed my order from past 3 days

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Leakage of new AC

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Payment in transit order id me show nhi ho raha hai.

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Voltas 1.5 ton inverter ac

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Pick option not available , even product is available at Store

CROMA Washing Machine Installation

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32 inch LED TV

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Redmi tv

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Croma gift cards

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Unsatisfied product delivery

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Beware of Fraud Croma.. sold defected Hitachi Windows 1.5 Ton AC

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Installation of refrigerator

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Invoice

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Product fraud

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Delivery related

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Refund not credited 111

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Order (mobile, it's charger and it's cover) not delivered despite complete amount is paid

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Faulty AC Sold

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