Croma Complaints & Reviews

I have purchased 39” Croma make LED TV online through Croma Website, history of my concern follows

Purchased E-Croma LedHD BSC39in1Y video order ID[protected] on 26-June-2022
Found defect on LED screen and booked a complain. RO[protected] was generated and TV was picked up from my home on 09-July-2022
I received Credit Note Invoice No RIE004EC1211305 against the TV picked up

At the time of pick up I was informed that I will get replacement against this in 2-3 days of time, post that I have tried to reach customer care number couple of times but they don’t have any information about pick up of faulty TV from my home thus they are unable to track my case.

We didn’t receive replacement unit yet. I am calling customer care since 15 days, they are generating SR and closing at their own without resolving my issue. Recent SR[protected] generated on 21-July-22 was supposed to get resolved in 2-3 days is yet not completed. I just called up customer support number[protected] they had no clue on status of my replacement unit.

I canceled the order in Croma with the order id[protected] on 21st July. They didn't even initiate the refund till now and aren't even responding.

Dear Sir,
We purchased brand new LED from ONLINE CROMA STORE on 29.03.2022, And it was delivered to us on 02.04.2022. As per company instructions through phone, we installed TV setup on 03.04.2022 evening. After turning and working for about 10 minutes of time and the screen went totally black out. Immediately we called local technician regarding this issue. He advised to contact online customer portal to sort out this issue.
Hence we registered online complaint via CROMA mobile application.

Sir, regarding this issue, we have send nearly eight mails to Croma. But they are not responding to us.
Sir, I bought this TV for my 83 years aged old father. But, they did not respond us. I am also hearing-impaired person . I could not respond to them.

Its been nearly 4 Months and yet I didn't get a solution.
my last hope is you The Consumer Forum.


Details of this product.

DETEL BRAND LED TV 32" FHD
MODEL No.DI32SF(BLADE),
Ordered on -29.03.2022
Delivered on- 02.03.2022
Request Raised - 03.04.2022
Request to Brand from Croma- 04.04.2022
First complaint no.BOF090522FS00245.
Second Complaint no. BOF090522FS00245
Complaint Via Mail: [protected]@yahoo.co.in to [protected]@croma.com on several times.

My Mobile number : [protected]
Email: [protected]@yahoo.co.in

I've Attached the required Details regarding the complaint. Kindly please look into it and provide a solutions sir.

Hello croma related cancel product but refund not credit
MyOrder ID:[protected] is i place order 5 July and i cancel product on 10 July you are refund initiate on 20 July and you are send me on 22 July reference number but why not credit amount in my account I am still waiting for my refund perday please provide my refund my service request number is SR[protected] and my registration mobile number is [protected] please 😭 refund de do 20 din se pareshan ho scam mat kro my refund amount is 32999 i purchase 1.5 ton croma inverter AC.you will send me reference number is going to bank he says transfer is failed please refund agai

I ordered Dell Vostro 14 3000 series online from the Croma store on 13th July. I picked it up from the store on 14th July.

I received a defective product and raised a request for a refund and return of product.
The laptop was constantly heating up after opening two apps. The battery was draining out every 2-3 hours. The speakers weren't audible. The adapter heated up intensely when plugged in.

The Croma customer care (toll free) asked me to submit the product at the store. When I went to the store, the staff members were rude and unwilling to help. They refused to accept the defective product and wasted a couple of hours. They were absolutely horrible to me.

I submitted the product at the store on 16th July, well within the 7 day return period.
It's been a week since then and i still haven't received any refund.

Croma's online store policy clearly states that a laptop can be returned if it is defective and full refund will be issued.
But till now, I've only received terrible disappointing service. I've called the Croma Customer Care (toll-free) several times but all they keep telling me is that the "concerned" team will call me. I haven't received calls in the past week.

I need quick resolution and refund.
I can't believe that I ever ordered from here, thinking that I'll get an authentic product worth the price. I paid nearly 53000 INR for a defective product, mental stress and anxiety, along with terrible service.
Thankyou so much, Croma.

I just want refund of my washing machine beacuse after the service the same problem persists every time the part is changed more than 4 times
And the part name is (sensor)
We are just providing a information on this to store otherwise I have to go legally beacuse yesterday part was changed and the issue Re occured after 30 mins
They have changed springs also beacuse of the tub noise I am just requesting to refund my washing machine today also I visited store but there was no valid response by ADM
I just want to inform that I will not let technician change it parts beacuse day by day technician changes the parts
If you want then I can tell these words by consumer forum also
Pls don't make any ticket for technician visit beacuse they are just changing the part
I hope you understand and resolve my issue on a priority basis
Mobile no 96240*****
Regards
Ashok kumar

I purchased a new OnePlus 9rt from croma indiai oberoi mall I did not like the phone so can i get the phone returned undamaged pls tJe this phone in return

No action taken for after-sales service and waiting since 6th.July 2022.
Raised the complaints multiple times on the phone, but each time the service center is cancelling the request without resolution.
Pathetic service of croma microwave oven, sorry to say.
I'd put the most negative feedback over every possible social media platforms against croma products,

I placed an order with Croma for an Apple Airpods 2 generation on 14th July 2022.
Money got deduced from my account but I didnt got any order confirmation since then.
I even raised complaint with Croma but there is just useless I got nothing from them expect that - Please wait.

Highly unprofessional and fraud people.. including all the seniors.. they are just focused in making money they dont care about the customers and just ripping them off.. they make lame excuses and covering up their mistakes .
And force customers to go for repair.. so they are not ready to accept their fault..

AC NOT properly working plz check

I purchased an phone 11 from croma online portal with Rs 2000 cashback offer through HDFC Credit card.
It has been more than 35 days since I made this transaction by still the cash back is pending .

I mailed their customer care id several times and have made at least 6 calls to their customer care number but I keep getting dragged around without any proper response.

I did not expect such a bad gesture from a Tata company.
Anyways lesson learnt ..

My order id :[protected]

Order ID::[protected]
Product name. Samsung Galaxy S22 Ultra (256GB ROM, 12GB RAM, SM-S908EDRGINU, Burgundy)
Order Date. 1st July 2022
SR[protected]

Worst experience from croma

For my purchase at croma online on 13.07.2022 E-vouchers are not re-activtated yet as the order was not processed. However credit card refund is issued. Please refund/re-activate 2 no. of E-vouchers which i have purchased each worth Rs 500 asap

Anirban Sengupta
[protected]
arka.[protected]@gmail.com

I purchase washing machine from croma 26/06/2022 but totally wrost service from croma and samsung company totally non use washing machine condiiton please help me call me [protected]

Order Id[protected]. I purchased an phone 13 from croma online portal with Rs 6000 cashback offer through Kotak credit card.
It has been more than 125 days since I made this transaction by still the cash back is pending .

I mailed their customer care id several times and have made at least 6 calls to their customer care number but I keep getting dragged around without any proper response.

I did not expect such a bad gesture from a Tata company.
Anyways lesson learnt ..

I ordered iphone and selected no cost emi with instant cashback but in statement of hdfc it was easy emi with chargeable interest.

I have ordered on 15th July 2022
CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution. I made many calls for refund but no proper resolution. I want your attention in this matter to close this case

Hello team,

I have ordered on 15th July 2022
CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution provided it’s been more than 48 hours now. I made many calls for refund but no resolution.

I want your attention in this matter to close this case

I had ordered a smartphone gimbal of rs6990 through croma website.

Order id[protected]

I actually wanted to collect it from the store but mistakenly I opted for home delivery then I instantly cancelled the order. There is no any proper message of refund or the product delivered. Please help me with this. If you can deliver the product it's also okay for me otherwise please refund my money back so I can directly buy it from store or any other website.