Croma Complaints & Reviews

Please also see the email below from Croma for reference.

Hello,

I have been chasing Soham and Pritam from Croma Kalikapur for 20 days now. Still they are not sure what is going on with my refund.

My Credit card due date has reached and I will have to pay interest for the delay. I have multiple times tried to escalate with Croma Kalikapur but all the staff are unprofessional in the store and don't bother at all about customers. Today I will take this further to the consumer forum and post about the experience over social media.

I would also like to share that Croma escalation matrix does not exist it seems. I have tried to escalate to the store manager multiple times but it seems the staff there won't let me even speak to the store manager.

The frustration and trouble I have been through is much more than what I explained above. If someone is interested to respond I can explain further over the phone. Also the escalation is specific to the Croma Kalikapur and not other stores. I have purchased 2 more Iphones from Croma Green Chinar and I am satisfied with their service.

Someone needs to take strict actions against the staff who handled the case from Croma Kalikapur.

Thank You
Abhijit Mitra
+91-[protected]

Dear Sir/Madam,

Greetings from Croma!

With regards to your service request number |SR[protected]|(Apple iPhone 13 128GB Green)We have contacted you on your registered mobile number |[protected]| to inform that refund is processed from our end we have shared your details to finance team once bank reference number get generated your refund will get credit within 5-7 bank working days.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Divya| Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.croma.com

I placed an order apple AirPods Pro on Croma online and I cancelled it
But refund amount I haven’t got yet
I placed order on July 2nd and it’s July 5th I got a notification now saying requested for cancellation
Online customer not even responding they simply saying request escalated to back up team
Offline store manager said I have received any refund order and we are not responsible for online
Absolutely ridiculous response from Croma online
Atleast give a status of my refund

I had purchased Ipad on 4 th june 2022 through CROMA online and the mode of payment done by me was through my credit card with NO COST EMI for 6 months offer . In the bill also its clearly mentioned regarding NO COST EMI but till now they have not given any information regarding the same to my bank and the full amount has been cut through my credit card and my bank has told that till Croma doesn't send them the confirmation regarding NO COST EMI they cant do anything. Since 19 th june 2022 I am constantly calling and mailing CROMA regarding the same but they are not paying any heed to it and jus telling me that we have registered your complaint and we will resolve the issue within 24 hrs but till now that is 5 th july 2022 ( 16 days of lodging the complaint and calling them constantly ) they haven't done anything nor have I received any update regarding the same. Who will pay the FINE that is levied on me by my Bank ???? Because of your negligence and irresponsible behaviour I am facing problem since last 16 days but you all are not doing anything except for sending me the same mail again and again that we are working on your issue. WORST EXPERIENCE AND WORST BEHAVIOUR OF CROMA

Money is not refund back for bellow product
Order ID:[protected]
Product name. Samsung Galaxy S22 Ultra (256GB ROM, 12GB RAM, SM-S908EDRGINU, Burgundy)
Order Date. 31st may 2022

Bellow complaints registered
SR[protected], SR[protected], SR[protected]

This is very unprofessional from your team, you have taken the order and now your representatives are calling from stores and telling me that they will not deliver the order to me. Why this mess, you are taking up order and now after the payment is made it is being told that the order cant be delivered to my location.
This should be taken care while taking the order over website. Your store is forcing to cancel the order. So why should I cancel the order if the PIN code is under delivery.
Kindly deliver the order. This is truly unprofessional. This is a sign of performing fraud .
the number of your store which is [protected] for threatening me.
Never purchase a product from Croma.

I have got Croma gift cards worth 15000/-. I could not use them due to Covid situation. When I visited the store today, looks like they got expired. Request you to please reactive the cards. Please let me know the contact so that I can provide the card numbers to reactive.

I have ordered Apple Macbook pro m1 pro from Croma Online. While placing order I have given GSTIN Number and then place order. But they send me Invoice without GST.

My Product and purchase details are as follows
Product Id is 245232
My Order Is is[protected]
My Invoice No is SLE002EC6376464
Date of Purchase SLE002EC6376464

I also raise SR ticket regarding this issue but I didn't get any positive response from Croma team. Ticket is still in Open status

SR[protected].

I also have mail thread with Croma support email id from last 10 days they are saying we are prioritise your SR.

I also tried to return back order. But their website is not allowing me to create return order request.

Whole time costumer executive lying no one serious about my complaint

I purchased a 1.5 ton split AC from CROMA store in East of Kailash, New Delhi-65 on 18June 2022. My invoice no. Is SLA[protected]. My regd mobile number is [protected]. After repeated requests it's installation has not been done. Plz help and get it installed.
Regards
Atryee Gautam

Hi,

I am a victim of your 3rd class service. Since last 5 days I am not able to make payments on Croma.com. Each time I am getting an error "Your transaction could not be completed." as soon as I click on the "Payment" button.
I have tried Almost 50+ times in the last 3 days.
I have one 500 INR croma voucher with the number "10013********773" which is going to expire on 30th June 2022. Just because of your useless service I would not be able to use my voucher.

I called customer care 6 times, everytime customer care said "try after sometime" . They are also like recorded robots.

I also complained on twitter but no response there also.
world's worst service I faced.

I sent mail to "[protected]@cromaretail.com,
grievance.[protected]@croma.com,
nodal.[protected]@croma.com,
[protected]@croma.com", but no response from them also

I have attached all screenshot here

I had placed an order on 21st may 2022 but by error payment got deducted three times then i lodge a complaint to refund the payment for two times on 25th may, then croma refund the one time payment only. Then fresh complaint is lodged on 3rd june, after that croma is not responding.
They said that they are working on it from 3rd june...

Croma TV 32 inch purchased on 19th June 2022 but installation is pending over 2weeks and response from Croma Vanasthalipuram Hyderabad is pathetic and negligent.

Team,

I'm writing this mail to you regarding my product complaint which is REDMI TV 32 inch. I have not received any call regarding the installation service, product delivered as on 20th june and today is 28th kindly process for installation or else refund the amount and i already raised the request for retuen and refund

I had purchased apple ipad on 12th june with 2 offers of Rs. 3000 instant cashback and no cost emi with HDFC credit card for 6 months.

Product id - 243606
Seller - Croma online
Order id[protected]
Purchased on 12/06/2022
Delivered on 17/06/2022

Total cashback = 3000 instant + 1100 approx. no cost emi interest pre refund

Already complained on customer care but no action taken and they said it would be technical issue for payment time.

Please solve this issue and provide the cashback of 4100+ OR I’ll return the product and refund my all paid money with interest i paid.

I have made a purchase from Croma for the above mentioned product. There was a offer going on with No Cost EMI and 3000 rupees cashback on HDFC Credit and Debit Cards. I have made the purchase using my Credit card and selected the offer and applied for No Cost EMI for 6 months. I even selected the offer in the payment page. But i was charged the whole amount that is 42, 100 rupees and no cashback. I need my refund for these both the cashback and the no cost emi interest amount back. I have made a purchase from Croma as they were having the offer else i would not have opted for this company. I have attached the Invoice and the order page screenshot for further details. Please help me getting my money back.

Dear Croma,

I made a purchase of my New iPhone 13 through Tata Neu App/Croma with HDFC Credit card offer.

Please find the Purchase details:
Invoice No: SLA018TC6352459
Date Time:[protected]
Order Id: TC[protected]

Sir, I applied the following offer:

Rs.4, 000 Instant discount on HDFC Bank Credit Card. Discounted price inclusive of cashback will be applicable...

Sir/ ma'am
i purchased two coolers from croma store, cannaught place, new delhi on 14th june 2022 .
my first complaint is lack of awareness among your workers- I selected two coolers both from symphony and when i asked about the delivery date they told me it'll be delivered in a day. But after the bill has been made the guy (chandan) told me the product for shipping is not available and they will give me the demo products which i selected in the first place.
my second complaint is - the product was okay at first but after scrolling through your online site i saw they haven't given me the remote that comes with it and also the wheels of the cooler was missing.
my third complaint is after telling the same problem to the offline store customer care support, even after 2 days they haven't done anything yet.
Please sir/ma'am i come from a middle class family and it is really hectic for me to go to the store ask about the progress made in this direction.
please solve the issue on war footing or else i have to take judiciary help in this matter which will drain my money and my time further more.
order number-S0A[protected]

I have purchased the product from croma online with worth 2500 (gift card2k) and other was by paying online, the order went wrong due to their tech issues and it was not reflecting on portal.

I have called like 100 times and struggling to get my refund processed. Everyday wait for 1 hour to escalate repeat the issue and same update . they were just asking to wait for call back wait for email or message and no update after waiting for 2-3 days also. Its been more than one month 10+ Service request raised but no one helped me just strulgging to get my refund from croma. It's worst support and process ever came across.

I am a regular buyer at Croma and when I recently purchased a mobile, the sales person told me to get the Tata Croma Credit Card.

He promised that I shall be receiving 1000 Rs voucher to spend in any partner outlets and there will be no annual charge.

While doing the KYC the bank specifically mentioned about the annual fee charge and I refused to go ahead.

The sales person then mentioned that you accept it for now and the fee will be waived by croma seperately. After the card was issued I immediately got charged 589 Rs as annual fee charge the fee is still not waived.

The false claims by the sales person in a store like Croma is not at all appreciable and please beware of this frauds and cheating.

Raj Doshi
+91 [protected]
[protected]@gmail.com

Recently i purchased a samsung tv from croma and paid them 1, 51, 000 from my credit and debit cards, was suppose to get the cashback which i havent, the bill which was delivered to me with the tv is for 141, 700... this is appx 10 thousand rupees less then what i have been charged and no cashback or refund has happened for the extra surplus amount charged... infact they have sold me separately a warranty of 15 thousand plus for which i paid separately and they delivered the product after 7 days of actual payment...so till 7 days i was not aware of this fraud as i got the actual bill croma with the product delivery only... i need the refund of the extra billing charged to me then the actual billing cost of the product