Croma Complaints & Reviews

I visited chroma belapur store for repair service of my Apple Pencil and the customer service guy directly told to visit the Apple service store without even listening to the query I had. They promise many things while selling the product that we will help you if you have any issues and when it comes to helping, they just say we cannot send from our side you have to visit. Disgusting service at the store for existing customers.

Will never recommend the store to family and friends for buying any items, rather it will be good to directly go to the product store and not visiting chroma.

Aug 10, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: New Delhi Ambience mall Vasant Kunj

I bought macbook air from croma on 18th jun 2022 after booking it in advance on 10th of the june after two days i found that my macbook earphone jack is not working then i rushed to croma store where the employee told me to visit apple service centre there apple employee told me that its hardware problem and manufacturing defect, now i rushed back to croma store and asked them to replace my product first they agreed to do that but also stated that if this product with same article didn't come in stock then they will note replace it as apple has raised the price of same product. now they are saying that their retailer is saying that this product with same price will not come in the stock in near future. the croma store employee gave me three option to choose one from them 1st is refund 2nd is serviced product 3rd is product of same range from other company. But I just want my product replaced.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Karol bagh delhi 110005

I bought a laptop on 19th june 2022 sunday from croma store located at karol bagh pusa road in front of karol bagh metro station laptop was defective lot of issues heating performance charging etc not happy with product want my full refund initiate full refund fast please

Oct 14, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Mumbai

Marketed for S20 FE 5 G Android 12 OS. Shown recent manufactured. Billed. While opening and taking delivery, Marketting officials behind me distracted me and in the name of Marketting screen guard and after taking delivery shocking to see 0% battery 7 months old manufactured item with Android 11 OS.

Telephonic complaint simply received and got message as resolved without any resolution. When insisted for CCTV footage they showing deliberately up to certain time I.e just before the Marketting officials distracted my attention.

Paid full amount and got last year manufactured piece with old android OS.

Rude behaviour and refusing to exchange. TATA name being misused by some cheating girls.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Website: www.Croma.com

Really disappointed by http://Croma.com service
@cromaretail, I had to purchase watch for gift, and after checking at website I ordered the watch to be delivered in next 1 days, but on the day of delivery, I received one message that the new invoice is generated and the product will be delivered after 7 days, again after 2 days today they called and confirmed it will take 7 more days, totally breach of trust on the store brand, will think 100 times before purchasing anything from this online store

Order ID:[protected]

Aug 7, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Jun 21, 2022

Updated by sachins.singh@gmail,com New Order Number provided today,[protected]A33 and that with date being extended to one more week

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Bangalore, Bangalore, Karnataka

I booked an apple I phone 64gb from croma online store and picked up by myself from the Croma showroom. There was an offer of 3000 instant cash back plus no cost emi on HDFC bank cars. I confirmed about the offer before ordering the phone and have been informed that instant cash back will credit in 24-48hrs max. However it’s been 3 days and I have not received any cash back and also I have been charged 15% on emi. Total I have been cheated for almost 6k including the interest I have been paying. Multiple service requests raised but no use. Each executive say different things and simply asked to wait for 24hrs. Attaching the offer details snapshots taken before ordering. Please help to get the cash back and interest on emi. Thanks

+2 photos

Jul 2, 2022

Complaint marked as Resolved

Croma have agreed to refund the amount of cashback+emi interest. Though I have been charged more interest on emi from bank but am happy atleast i have received the promised amount. Thanks Croma

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: 115/209 Agarwal Farm, Mansarovar, Jaipur

I bought iPhone 13 (₹79990) on 29 Apr. 2022 and my order id is[protected]. i choose 6 month no cost EMI option. according to NO cost EMI my EMI will be 13, 331 but my First EMI is 14, 386 and 2nd EMI is 14, 148. I raised complaint for this SR[protected], they replied me "Hello Sameer, thank you for your patience. Please be informed that you had an offer of 'No Cost EMI' but the transaction has been completed via 'Standard EMI'. Hence, the EMI's are as per Standard EMI. Hope, this information was helpful."
but i had selected No Cost EMI with 5000 Cashback Offer (after 120 Days).

+1 photos

Jul 27, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

Croma Customer Care's response Dear user, We checked internally and as per updates, you selected No Cost EMI Offer but completed the transaction via STANDARD EMI, hence you are not eligible No Cost EMI offer.

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Website: Croma

Hi. I had ordered a item using croma voucher but i had to cancelled it due to some reason. But now it shows that i have already consumed the voucher and i want a refund of my 5000rs voucher

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I bought 2 Philips hair Trimmer from Croma at 3090 Rs each. total amount of 6180 Rs. it got debited from my account . I have not received any order id or any order confirmation sms.
Its not even showing in my order details.
I have mailed all my details and sent transaction screenshot but no resolution is provided by croma customer care.

+1 photos

Aug 1, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Jun 19, 2022

Updated by RatanSatve My issue is not resolved i still cannot see it in my orders. And it has been marked resolved !

Jun 25, 2022

Updated by RatanSatve On 24th june 2022. I got both my refunds total 6180 Rs.

Verified Support

Jun 28, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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TV volume dropping automatically within a month of purchase and remote stopped working. I contacted the service center and one man came and he was unable to diagnosed the issue and said there will be a replacement for remote is raised. after that for 2 months no one contacted me. i even tried contacted them twice and no response. I was given a faulty product. I purchased this 32 inch croma fire tv at croma shop at grand mall, velachery, chennai. Kindly give me a direction to get this replaced with new one.

Vignesh Mathialagan
call me @ [protected]

Aug 6, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I order a product in croma online 15th June 2022, today is 18th still order not confirmed. When I call to customer they told from last 3 day only on thing, your details are not updated in our system, our back end team will provide update .

3 days over still backend team did not send update .

Order is not confirmed yet, 19th is delivery date . Still order not confirmed

They maintain worst customer service, all information is false . I think they cheating every one

giving order confirmation 3 days, still not confirmed, I think they are doing fraud

Aug 1, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: B-105, Golden Nest Building Charkop Sector 8 Kandivali West Mumbai 400067.

I have purchased a croma air conditioned from Kandivali West croma centre. After 2 months there are huge leakage is arises.

Request you to intervene urgently to avoid any issues further.

Awaiting for your quick support.

Croma customer support has been notified about the posted complaint.

Jun 20, 2022

Updated by kaushik waghmode Pls do the needful on urgent basis

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K

kaushik waghmode

Jun 21, 2022

This is a high time now no one is responding my complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Maharashtra

Website: Croma.com

Mera ek order hai redmi 10 4/64 ko 14 june 2022 ko 11.05 PM ko payment kiya tha icici credit card 8499.10 INR ka payment in transit show ho raha hai jiska mail aaya tha aur order mere id me show bhi nhi kar raha hai. Plz inko dekh k mera order confirm kare
Order[protected]
Bank reffence number [protected]
Register no. [protected]
E-mail [protected]@gmail.com

+1 photos

Jun 28, 2022

Complaint marked as Resolved

Refund diya inhone bakwas hai ye payment success hone k complain par complain ke 10 din baad product nhi diya refund diya.

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Verified Support

Jun 28, 2022

Croma Customer Care's response We are sorry for the late revert and delay in refund process. We aim to better our services in the future, and request you to reach out to us in case you require any assistance in the future.

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Address: B2, sector XU2, Greater noida

I have calling croma since june 13 every day since my ac is not working, every time i call i receive a message that technician has been aligned to you who will visit in 48 hrs. and later i recieve a message saying issue has been resolved but the technician never visited my place. i have been calling every day to croma, voltas, service centre everybody but everyones reply is same.
the mark the complaint status to done without even visiting. They claim to resolve any issue in 48 hrs. but its been more than 5 days now.
after no choice left i am raising this complaint here.

+5 photos

Aug 4, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Pune

I was looking for online purchases, so i called store manager, he told a product which i want to purchase is available at der store, so he said I can choose pick from Store option.
When I was looking for that pick up option, it was not der at all . Very pathetic site and process....

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I have ordered a washing machine from CROMA and of CROMA Brand on Sunday.This product was delivered on Tuesday and its been 2 days now and i am still waiting for the installation.I called the cutomer care to know about the status and they just told me the SLA for the installation is 4-7 working days which is totally not accepted..If you buy any other product, they deliver the product and instllatiin on the next day but here we just need to wait 4-7 days...OMG..If you are buying a new product, you would be in eager to use the new product..But here we have to wait such a long time...

Request CROMA look into this matter to change their policy...

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: A404 Jyoti basera,Evershine city,Vasai East maharashtra 401208

Croma 80cm HD ready LED TV CREL7369 black 2021 model
Order from Amazon
Order no[protected]

the product was not working from 13 June 2022 need physical technical support, Kindly arrange the technician to resolve the compliant ASAP
Clint name -Nitin Jadhav
mob no [protected]

+1 photos

Aug 2, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response We hope your issue is resolved, if not then please let us know so we can take it forward.

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Recently we purchased smart tv name redmi 43in 4x TV from croma only 3months happens that tv remote got blast..what type of electronics circuit they will provide in remote it got blasted..how we trust to this brand that they will provide no service under warranty also ??I wanted a new remote or else I don't want ur tv only

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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I purchased a product 2 months back using chroma gift cards and I cancelled order after some days. I am not able to resume gift cards. I has been more than 6 weeks and I have made multiple calls and email and still issue is not resolving. Every time they tell we will get back in 2 days.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

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I have purchased samsung fridge from gwalior Croma and at the time of delivery the delivery boys came and put the item at the entrance and said that the remaining movement will done by the technician and he will relocate your fridge anywhere you want now from 2 day my fridge is kept on the entrance... really unsatisfied with your service

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

Reply

Croma Customer Care

from Mumbai, Maharashtra

Jun 28, 2022

Verified Support

We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.

Croma Complaints & Reviews

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Croma reviews & complaints page 40

Chroma Belapur Store Customer service Employee

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Macbook earphone jack

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Dell Inspiron 11th Generation 16GB Ram I5 Windows 11 home laptop

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S20 FE 5G delivered last year manufactured mobile with 0% battery and old OS

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Order Placed but not received

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Cash back not received plus interest applied on no cost emi

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Regarding No cost EMI

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Voucher refund

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Amount Got Deducted But Did Not Get Order Id Sms

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Croma TV music issue, auto dropping

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Croma did not confirmed my order from past 3 days

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Leakage of new AC

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Payment in transit order id me show nhi ho raha hai.

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Voltas 1.5 ton inverter ac

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Pick option not available , even product is available at Store

CROMA Washing Machine Installation

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32 inch LED TV

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Redmi tv

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Croma gift cards

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Unsatisfied product delivery

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