Croma Complaints & Reviews

I have purchased Hitachi Windows 1.5 Ton AC from Croma last year in last 1 year 2 times Gas was leaked and also it produce heave noise since day one. At least every month there engineer visited my location and was not able to fix the issue.

In last 1 year approx 20 times I reported the issue and by now it is still not fixed. Sales executive promised for replacement but when I ask for this they completely denied this. Now even they have blocked my number so that I can't call their support. This is the worst experience I had with Croma since I bought this item. Please beware while you visit or purchase anything from Croma.

We reside in Bhopal. We bought a Liebherr fridge from Croma, 10 No, Bhopal two days ago. The installation was supposed to be done on the same day. But it's been two days and no employee from the Croma Store has reported and installed the fridge.

I'm unable to get GST Invoice on this.

Invoice No: SLE001EC4785344
Date Time:[protected]
Order Id:[protected]

DCMumbai-D001,
Infiniti Retail Limited | A Tata Enterprise, Antriksh Logidrom, Padgha Kalyan Road, Building No. B7, Aamne Village, Post Padgha,
BHIWANDI,
MAHARASHTRA-27,
421302,
Contact[protected]

Dear sir, I purchased one plus 9 mobile from the store in delhi, that worked only for 7 days, immediately after update the mobile is not even charging.
I want to return the product to get full refund as there is no service center in my state

I have yesterday ordered a product to be delivered through zip delivery by 9 pm same day. But I am still awaiting my order. I have made more than 5 calls to resolve this. Now they are saying to wait till 3 pm as some guy will come at croma store of kalyan west and he sort this issue. Pathetic service.

I ordered an item on 22 may it got failed and till now(9/06) there is no refund i have complaint on every channel but there is same reply give us time
How much time they need
They just sent reference ids

[protected]

Order (mobile, it's charger and it's cover) not delivered despite complete amount is paid.

Everyday they are saying that they will deliver but they are not doing so from past 5 days. They are neither giving the ordered product nor issuing the refund.

I Have purchased a Croma 1 Ton window AC with serial no. CRAWA0125T[protected] on 30 May 2022 which is delivered to me on 3rd June and installed on 4th June. When the AC is started first time, it was not cooling. The complaint for the same is registered at croma customer support. The Technician visit my home and told me that AC don't have R-32 Gas. The same was registered with Croma and they open a product return complaint. When I again call on 8th June for enquiry about my complaint, the customer care told me that my complaint is closed without taking any action. On my demand they again registered a new complaint with new complaint no and the whole process is to be done again. This is simply harassment from Croma. I Paid full amount of AC on 30th May and I m with a AC which is not working. Kindly Help me !!!

I ORDERED ABOVE LAPTOP ON 07.06.2022

Order Confirmation[protected]
Yahoo/Inbox

Croma care
To:Nagarajan MURUGAIYAN
Tue Jun 07 2022 19:51:25 GMT+0530 (India Standard Time) at Tue Jun 07 2022 19:51:25 GMT+0530 (India Standard Time)

Dear NAGARAJAN MURUGAIYAN,
Thank you for your purchase.

We have received your order, the details of which are mentioned below. We will keep you updated on the status of your delivery via SMS alerts on your mobile number.
Order Details
Product Name Qty Price
Acer Aspire 3 (UN.ADDSI.005) Core i3 11th Gen Windows 10 Home Thin and Light Laptop (8GB RAM, 512GB SSD, Intel UHD Graphics, MS Office, 39.62cm, Silver) 1 ₹33, 594.00
Standard Delivery by[protected]
Home
115/1 DPF STREET, RAMASAMY LAY OUT PAPPANAICKEN PALAYAM COIMBATORE, Near LAKSHMI MILLS, COIMBATORE - 641037
Subtotal ₹33, 594.00
Discount Value - ₹2, 000.00
Net Total ₹31, 594.00
Billing Address Payment mode
NAGARAJAN MURUGAIYAN
115/1 DPF STREET, RAMASAMY LAY OUT PAPPANAICKEN PALAYAM COIMBATORE, Near LAKSHMI MILLS
COIMBATORE - 641037 Credit Card

Wishing you a BrightER Every day!

Tell us about your shopping experience through a quick survey & stand a chance to win Croma vouchers. Click here!


Hi Nagarajan,
You've got 104 NeuCoin(s) on your recent Croma purchase with order ID[protected]. You can use these NeuCoins on your favourite brands after[protected].
Thanks,
Team TataNeu

THE I GET A MAIL ON 08.06.2022
Dear Sir/Madam,

Greetings from Croma!

We regret to inform you that we are unable to fulfil your order as the product you have ordered is currently out of stock.

We have initiated the refund process & the same will reflect in the original mode of payment used by you for this purchase. Kindly expect the refund within 5-7 working days.

We regret any inconvenience caused to you.


Regards,
Narendra | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.croma.com
TODAY 09.06.2022 I CHECKED IT IS AVAILABLE AT HIGHER PRICE 39, 900
IAM SHOCKED TO SEE THIS FROM TATA CROMA.
I WANT THE PRODUCT.KINDLY DO THE NEEDFULL

Hi. I purchased "Echo Show 8" on[protected] around 9PM. While purchasing, I'd shared my one strong requirement that this product's speaker part should run on battery and they gave me assurance. But I didn't cross-checked it having faith on Croma as for last 2 months I've been constant customer of Croma.

But when I found that feature missing, the 2nd day night on[protected], I again visited the store with this complaint. But they defined to replace this product with any other product that I was ready to take as this product was useless for me as not having battery.

The representative said you should have tested the product here before leaving the store. But How can it be possible to check every features in the product before leaving the store. Not practical even for the representative.

I'm really disappointed as I was very much clear about my requirement. But they are not ready to listen.

The tag LINE about CROMA something-- "WE HAVE EXPERTS. TALK TO THEM" but they're expert for how to make people fool.

I know only one thing. I was VERY VERY CLEAR ABOUT MY REQUIREMENT and even after explaining to them, why they didn't tell the truth about the product.

Prakash varadan
Tue, Jun 7, 7:28 PM (17 hours ago)
to customersupport, nodal.officer, grievance.officer, Rohini

Hi All,

I ordered the following product with Freebies in Croma on May 30th, 2022, and it is scheduled to be delivered on June 2, 2022.

On June 2nd, 2022, I received the freebies product but not the main product. I checked with Croma customer service, who informed me that the main product was not delivered due to a technical issue and later the delivery date has been updated to June 7th, 2022 in Croma, but today also the product is not yet delivered.

I am not receiving a proper response from your customer service team and I am completely dissatisfied with your service. I have now cancelled my order with detailed comments.

Could you please check and refund the full amount as soon as possible.

Main Product : IFB 30 Litres Convection Microwave Oven (30BRC2, Black)
Product ID : 207314

Freebies Product :IFB M/W Borosil 2PCS Kit
Product ID : 225529

Regards
Prakash
Mob :-[protected]

Water leakage issue in water dispenser, (under Warranty)

I have ordered my Ps5 from www.cromawholesale.in/ in the name of croma infinity retail unit 701 and 702, 7, HDIL tower, kaledonia Sahar road, Andheri East Mumbai, Maharashtra 400069.

When I opened an advertisement on Instagram for buying ps5 with delivery within 3 days I got excited to buy because there is shortage of this product and I was trying to buy the same from last two years
When I opened the add it connected me to a well known croma electric appliances shop from where I buy all my electronics after addressing my details I connected with a croma executive telling him to be firoj shaikh his e:code 8000327 no: [protected] said it is available sir then I asked him to give me the proof of yourself and the order I am interested in so he whatsapp the same with a legit watsapp business account with autogenerated msg to confirm the order just like croma representative he showed me his I'd card and other payment proofs afterwards he asked me to make half payment and half after delivery then he gave UPI I'd as i was in hurry to book my ps5 as it doesn't gets out of stock I send him 20 thousand in [protected]@rbl with which I received a gmail confirmation just like croma with my product details and the executive send me a courier bill in which DTDC showed to pay remaining amount so he asked me again to pay balance amount after receiving truthful mail and a courier bill, in the other upi I'd of the same person name akash his numbers are [protected] and krish named UPI I'd [protected]@ybl remaining 30 thousand once the second payment was done there was no shipment details from both the sender and courier service I made a call on both platform but there was no order placed in the reference of my number then I had a call from akash as he now claims himself as the manager and tries to convince me about my payment that because of some network issue your order has been cancelled it will be refunded in your account within a week and asked me to reebook my ps5 I said I have no money so he told me to give 10 thousand to book and keep on claiming that we are trustfull not frauds but when I didn't gave him the amount he starts sounding different and start to blame me for the money transfer he is scamming more people's I have each and every detail even call recording screenshots there numbers are active

Since it is the matter of money laundering and fraud UPI payments
I request you to look in the matter for our sake and take the necessary actions at the earliest, looking forward to your kind assistance in this matter.

I had purchased a whirlpool refrigerator on 30/5/2022 (croma Bangalore, ordered - SOA[protected]
Till now we have not the techinician for installation. Contacting customer care, they say they ll send... but still now the technician hasn't reached us.
Even worse, the croma customer care personal are disconnecting calls as I call them everyday!

Hello Sir/Madam,

Greetings of the Day!!

I am writing this email, to bring to your kind attention the problems I have faced and infact facing, to get the purchased products from Croma.
Getting a product from Croma has been a hustle for me. Firstly, it was my gastop, which had leakage issues and to get that product repaired, I had to make humungous amount of calls. After constant followups and tiring phone calls, (where I had to explain the problem everytime to the customer care executive ) my issue was finally resolved.
But it seems like, getting a product from Croma can never be a struggle free process. I made a purchase of the Samsung Crystal Pro HD Tv online recently and it was expected to be delivered yesterday.First of all, i made thebpurchase of 58 inch TV but the protal somehow reflected 43 inches in the final order, after the payment was done. once that was resolved, the delivery process is causing headache. The product was supposed to reach my address yesterday, but It has not reached me yet and instead shows a delivered status on the tracking website.
I hope you understand the frustration one faces when one has to go through the entire customer service process. And since this has now happened with me twice, I dont think I will be able to trust the brand Croma for making any purchases in the future. The shear lack of a streamlined process has caused me a lot of trouble.

I would be grateful if you can kindly track down my shipment and get it delivered to me (in SAFE and WORKING condition) tomorrow, as I had already scheduled the installation appointment. The details of my purchase are mentioned below.

I hope you will do the needful.

Regards

I have order ps5 through croma wholesalers and they are not providing any details regarding my order neither the courier service firm is showing any order linked with my number I have sent them full amount of the new ps5 but they are saying it is not reflecting because of some network issue damn like seriously?? The watsapp business account showed after opened the website to order a watsapp user employee order and gave me the courier bill but he is not picking up my call he told me to call in the next morning but no response 50k is a huge amount for youngsters like me plz resolve asap

The staff and manager denied have feedback/ complaint register in store, and suggested only feedback can be given through customer care Email.

This system dismisses the people who don't have access to Email / Phone to not register their complaint.

Croma tower cooler Water pump is not working

I ordered laptop bag for ₹249( order I'd[protected] which confirmed. Then I ordered same bag using HDFC bank offer for ₹224.55(order I'd c[protected]-[protected] which not confirmed yet nor getting refund. Refund of both not credited yet but information of second order not provided

When I visited Chroma Stores to buy the cooler, when I chose the Symphony 35 Liter Tower Cooler they said its price was mrp- 9999/-, 27% discount on it, it comes to you at 7290 rupees and HDFC Bank offer, 27% discount which means I bought the cooler, Afterwards when I came home and looked at the Croma website I was shocked to see that the mrp-7499/- comes to the RS-7290 with only a 3% discount, having the same day, same time, same product two mrp prices. Showrooms have cheated me by showing the MRP 9999 / - price and showing more discount or I thought I was cheated.