Croma Complaints & Reviews

I was looking for online purchases, so i called store manager, he told a product which i want to purchase is available at der store, so he said I can choose pick from Store option.
When I was looking for that pick up option, it was not der at all . Very pathetic site and process....

I have ordered a washing machine from CROMA and of CROMA Brand on Sunday.This product was delivered on Tuesday and its been 2 days now and i am still waiting for the installation.I called the cutomer care to know about the status and they just told me the SLA for the installation is 4-7 working days which is totally not accepted..If you buy any other product, they deliver the product and instllatiin on the next day but here we just need to wait 4-7 days...OMG..If you are buying a new product, you would be in eager to use the new product..But here we have to wait such a long time...

Request CROMA look into this matter to change their policy...

Croma 80cm HD ready LED TV CREL7369 black 2021 model
Order from Amazon
Order no[protected]

the product was not working from 13 June 2022 need physical technical support, Kindly arrange the technician to resolve the compliant ASAP
Clint name -Nitin Jadhav
mob no [protected]

Recently we purchased smart tv name redmi 43in 4x TV from croma only 3months happens that tv remote got blast..what type of electronics circuit they will provide in remote it got blasted..how we trust to this brand that they will provide no service under warranty also ??I wanted a new remote or else I don't want ur tv only

I purchased a product 2 months back using chroma gift cards and I cancelled order after some days. I am not able to resume gift cards. I has been more than 6 weeks and I have made multiple calls and email and still issue is not resolving. Every time they tell we will get back in 2 days.

I have purchased samsung fridge from gwalior Croma and at the time of delivery the delivery boys came and put the item at the entrance and said that the remaining movement will done by the technician and he will relocate your fridge anywhere you want now from 2 day my fridge is kept on the entrance... really unsatisfied with your service

I have purchased Hitachi Windows 1.5 Ton AC from Croma last year in last 1 year 2 times Gas was leaked and also it produce heave noise since day one. At least every month there engineer visited my location and was not able to fix the issue.

In last 1 year approx 20 times I reported the issue and by now it is still not fixed. Sales executive promised for replacement but when I ask for this they completely denied this. Now even they have blocked my number so that I can't call their support. This is the worst experience I had with Croma since I bought this item. Please beware while you visit or purchase anything from Croma.

We reside in Bhopal. We bought a Liebherr fridge from Croma, 10 No, Bhopal two days ago. The installation was supposed to be done on the same day. But it's been two days and no employee from the Croma Store has reported and installed the fridge.

I'm unable to get GST Invoice on this.

Invoice No: SLE001EC4785344
Date Time:[protected]
Order Id:[protected]

DCMumbai-D001,
Infiniti Retail Limited | A Tata Enterprise, Antriksh Logidrom, Padgha Kalyan Road, Building No. B7, Aamne Village, Post Padgha,
BHIWANDI,
MAHARASHTRA-27,
421302,
Contact[protected]

Dear sir, I purchased one plus 9 mobile from the store in delhi, that worked only for 7 days, immediately after update the mobile is not even charging.
I want to return the product to get full refund as there is no service center in my state

I have yesterday ordered a product to be delivered through zip delivery by 9 pm same day. But I am still awaiting my order. I have made more than 5 calls to resolve this. Now they are saying to wait till 3 pm as some guy will come at croma store of kalyan west and he sort this issue. Pathetic service.

I ordered an item on 22 may it got failed and till now(9/06) there is no refund i have complaint on every channel but there is same reply give us time
How much time they need
They just sent reference ids

[protected]

Order (mobile, it's charger and it's cover) not delivered despite complete amount is paid.

Everyday they are saying that they will deliver but they are not doing so from past 5 days. They are neither giving the ordered product nor issuing the refund.

I Have purchased a Croma 1 Ton window AC with serial no. CRAWA0125T[protected] on 30 May 2022 which is delivered to me on 3rd June and installed on 4th June. When the AC is started first time, it was not cooling. The complaint for the same is registered at croma customer support. The Technician visit my home and told me that AC don't have R-32 Gas. The same was registered with Croma and they open a product return complaint. When I again call on 8th June for enquiry about my complaint, the customer care told me that my complaint is closed without taking any action. On my demand they again registered a new complaint with new complaint no and the whole process is to be done again. This is simply harassment from Croma. I Paid full amount of AC on 30th May and I m with a AC which is not working. Kindly Help me !!!

I ORDERED ABOVE LAPTOP ON 07.06.2022

Order Confirmation[protected]
Yahoo/Inbox

Croma care
To:Nagarajan MURUGAIYAN
Tue Jun 07 2022 19:51:25 GMT+0530 (India Standard Time) at Tue Jun 07 2022 19:51:25 GMT+0530 (India Standard Time)

Dear NAGARAJAN MURUGAIYAN,
Thank you for your purchase.

We have received your order, the details of which are mentioned below. We will keep you updated on the status of your delivery via SMS alerts on your mobile number.
Order Details
Product Name Qty Price
Acer Aspire 3 (UN.ADDSI.005) Core i3 11th Gen Windows 10 Home Thin and Light Laptop (8GB RAM, 512GB SSD, Intel UHD Graphics, MS Office, 39.62cm, Silver) 1 ₹33, 594.00
Standard Delivery by[protected]
Home
115/1 DPF STREET, RAMASAMY LAY OUT PAPPANAICKEN PALAYAM COIMBATORE, Near LAKSHMI MILLS, COIMBATORE - 641037
Subtotal ₹33, 594.00
Discount Value - ₹2, 000.00
Net Total ₹31, 594.00
Billing Address Payment mode
NAGARAJAN MURUGAIYAN
115/1 DPF STREET, RAMASAMY LAY OUT PAPPANAICKEN PALAYAM COIMBATORE, Near LAKSHMI MILLS
COIMBATORE - 641037 Credit Card

Wishing you a BrightER Every day!

Tell us about your shopping experience through a quick survey & stand a chance to win Croma vouchers. Click here!


Hi Nagarajan,
You've got 104 NeuCoin(s) on your recent Croma purchase with order ID[protected]. You can use these NeuCoins on your favourite brands after[protected].
Thanks,
Team TataNeu

THE I GET A MAIL ON 08.06.2022
Dear Sir/Madam,

Greetings from Croma!

We regret to inform you that we are unable to fulfil your order as the product you have ordered is currently out of stock.

We have initiated the refund process & the same will reflect in the original mode of payment used by you for this purchase. Kindly expect the refund within 5-7 working days.

We regret any inconvenience caused to you.


Regards,
Narendra | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.croma.com
TODAY 09.06.2022 I CHECKED IT IS AVAILABLE AT HIGHER PRICE 39, 900
IAM SHOCKED TO SEE THIS FROM TATA CROMA.
I WANT THE PRODUCT.KINDLY DO THE NEEDFULL

Hi. I purchased "Echo Show 8" on[protected] around 9PM. While purchasing, I'd shared my one strong requirement that this product's speaker part should run on battery and they gave me assurance. But I didn't cross-checked it having faith on Croma as for last 2 months I've been constant customer of Croma.

But when I found that feature missing, the 2nd day night on[protected], I again visited the store with this complaint. But they defined to replace this product with any other product that I was ready to take as this product was useless for me as not having battery.

The representative said you should have tested the product here before leaving the store. But How can it be possible to check every features in the product before leaving the store. Not practical even for the representative.

I'm really disappointed as I was very much clear about my requirement. But they are not ready to listen.

The tag LINE about CROMA something-- "WE HAVE EXPERTS. TALK TO THEM" but they're expert for how to make people fool.

I know only one thing. I was VERY VERY CLEAR ABOUT MY REQUIREMENT and even after explaining to them, why they didn't tell the truth about the product.

Prakash varadan
Tue, Jun 7, 7:28 PM (17 hours ago)
to customersupport, nodal.officer, grievance.officer, Rohini

Hi All,

I ordered the following product with Freebies in Croma on May 30th, 2022, and it is scheduled to be delivered on June 2, 2022.

On June 2nd, 2022, I received the freebies product but not the main product. I checked with Croma customer service, who informed me that the main product was not delivered due to a technical issue and later the delivery date has been updated to June 7th, 2022 in Croma, but today also the product is not yet delivered.

I am not receiving a proper response from your customer service team and I am completely dissatisfied with your service. I have now cancelled my order with detailed comments.

Could you please check and refund the full amount as soon as possible.

Main Product : IFB 30 Litres Convection Microwave Oven (30BRC2, Black)
Product ID : 207314

Freebies Product :IFB M/W Borosil 2PCS Kit
Product ID : 225529

Regards
Prakash
Mob :-[protected]

Water leakage issue in water dispenser, (under Warranty)

I have ordered my Ps5 from www.cromawholesale.in/ in the name of croma infinity retail unit 701 and 702, 7, HDIL tower, kaledonia Sahar road, Andheri East Mumbai, Maharashtra 400069.

When I opened an advertisement on Instagram for buying ps5 with delivery within 3 days I got excited to buy because there is shortage of this product and I was trying to buy the same from last two years
When I opened the add it connected me to a well known croma electric appliances shop from where I buy all my electronics after addressing my details I connected with a croma executive telling him to be firoj shaikh his e:code 8000327 no: [protected] said it is available sir then I asked him to give me the proof of yourself and the order I am interested in so he whatsapp the same with a legit watsapp business account with autogenerated msg to confirm the order just like croma representative he showed me his I'd card and other payment proofs afterwards he asked me to make half payment and half after delivery then he gave UPI I'd as i was in hurry to book my ps5 as it doesn't gets out of stock I send him 20 thousand in [protected]@rbl with which I received a gmail confirmation just like croma with my product details and the executive send me a courier bill in which DTDC showed to pay remaining amount so he asked me again to pay balance amount after receiving truthful mail and a courier bill, in the other upi I'd of the same person name akash his numbers are [protected] and krish named UPI I'd [protected]@ybl remaining 30 thousand once the second payment was done there was no shipment details from both the sender and courier service I made a call on both platform but there was no order placed in the reference of my number then I had a call from akash as he now claims himself as the manager and tries to convince me about my payment that because of some network issue your order has been cancelled it will be refunded in your account within a week and asked me to reebook my ps5 I said I have no money so he told me to give 10 thousand to book and keep on claiming that we are trustfull not frauds but when I didn't gave him the amount he starts sounding different and start to blame me for the money transfer he is scamming more people's I have each and every detail even call recording screenshots there numbers are active

Since it is the matter of money laundering and fraud UPI payments
I request you to look in the matter for our sake and take the necessary actions at the earliest, looking forward to your kind assistance in this matter.

I had purchased a whirlpool refrigerator on 30/5/2022 (croma Bangalore, ordered - SOA[protected]
Till now we have not the techinician for installation. Contacting customer care, they say they ll send... but still now the technician hasn't reached us.
Even worse, the croma customer care personal are disconnecting calls as I call them everyday!