Croma Complaints & Reviews

Kindly refer to service request no. SR[protected]

1 out of 5 ACs delivered was faulty. Panasonic service center is refusing to replace it and Croma is not taking appropriate action and hence I need a full refund of the faulty AC, kindly take it back asap.

Hello Sir, We have bought a new Chroma TV from Koramangala Bengalore store and the product is delivered the very next day. However there is no updates on the installation after 48 hrs.. Requesting your assistance.. Dhanesh - [protected]

I bought this ac few days back but it is not working properly wierd sound comes through it and it's four way swing is also not working

Television purchased and installation request raised on 29th July 2022 itself.. But even after 3 days the TV has not been installed.
Can someone please update me with the status of the same???

Till not i didn't get my refund after complaining many times I need my money as soon as possible.its so much irritating to ask about my own money so many times I need my refund fast ... Order id[protected]

I returned a iPad 9th generation 10.9 inch after buying 1 day ... But i didn't get my full refund from croma till now. I just get only 10799 rs but my full amount was 28400 .. after complaining so many time I didn't get any response from Croma's finance team.. i want my rest of payment as soon as possible.i can't expect it from croma which is belongs to a very respective TATA group... It is so much disappointing for me . So I want my refund as soon as possible

We bought iPad 9th generation 64 gb from croma online but store pickup option we opted but when we reached store they said that your order gone to blue dart but we selected from store pickup so they wasted our time we need it urgently but no help from anywhere is this the standard of croma first time we bought something from croma and this impression not expected from tata like names

I had ordered a Bose Soundbar 700 from Croma Fort, Mumbai on 24 Jul 22. The order ID is EA7874241 and invoice number is SLE003EA7318664. I wanted the item to be delivered in Uran on 31 Jul 22 and was promised from the Fort store that it will be done without the staff checking the status of the order. As per the BlueDart tracking ID, the item is on hold in Bangalore since 27 Jul 22 for regulatory paperwork. Kindly look into the matter and get the item delivered on 31 Jul 22.

I purchased Croma Power Bank of 10000 mAh from Amazon.in. S/N - CRCA[protected]. it is not working now. It comes with the warranty of 18 months. I purchased it on 18th June 2022. I searched for the service center on Google and also on Croma website but I haven't found it anywhere.

Hi, my name is shivam we have a CROMA make microwave 25L . We were facing issue of microwave not heating food . For which we raised complaint for which they took 10days to resolve my first complaint and said that they have changed magnetron a name of part in microwave . The day they delivered it was working ok . Next day another issue we came across in microwave that it was working without fixing timer in it means you just plug it to the socket and without setting timer it starts running. I raise my complaint again to which they took my microwave again to service centre and now its more that 12 days they have cancelled our complaint request twice to which we are exausted by there behaviour so we are putting this complaint forward. We didn't expect this kind of service network from TATA enterprise.
COMPLAINT NO:DEL260722FS01270

I have purchased Iphone 11 128gb purple from croma (kondapur) Hyderabad
Purchased was done on SBI Credit card nd was said will get 4000 thousand cashback after 120days now it's more than 150days still not recieved when I ask in the showroom at service desk they r asking me to call sbi bank nd provide us with some complain no when I call them they r asking to go to dealer where u have purchased kindly solve my issue as soon as possible
As a customer i was expecting some good service frm croma nd i am still confident that my query will be attent soon nd i will be reverted ASAP
CONTACT: NO [protected]

I placed an order for a refrigerator but nothing has been delivered till now. infact they were supposed to pick old fridge first and that has not even happend. so disspaointed with the servvices

Defective item was delivered, and replacement request was raised on 17-July. No action was taken and ticket incorrectly closed on 23-July with wrong details, that amount to falsification and unethical practice. Created a new ticket on 23-July, and reverse pick up was scheduled, but no one showed up or contacted. No action taken even after multiple follow ups and escalation.

Recently I bought chorma (arera colony Bhopal )mobile from this stupid retail shop where I finance my mobile by 7.30 approval has done payment has release from bank .that only I receive mobile chroma employee told us to wait . The waiting time of my family and me was 3 hrs night 10.30 they denied to dispatch his mobile. My 2yrs baby and my wife suffered nonsense .

I also bought led tv from chorma still not led not installed by any person some illiterate employee came to my home that time I was not in home he abused with my family he putoff the old tv and not installed chorma led. I was asking 500rs for oldled installation. I am going to plan for consumer court

I have purchased a earpod on the opening week of Croma centre at Dehradun, as being a fascinating and have trust in the name TATA.
Now yesterday I visited the store to purchase refrigerator and selected one and opted for the option of Bajaj Finance, as I am holding its preveilag card and want the product on EMI. All documentation was done and my loan was also approved.
But the manager informed that I am not eligible to purchase the product from Croma as there is mismatch in the name entered in your portal is different from from what my legal name appears in the loan document.
Legal name: Manjeet Singh Kohli
Name in Croma: Manjeet (first) Singh (last)
I came to know on that while billing on my first day purchase, your employee entered the name in that format which cannot be changed and not even the mobile no be altered.
If Croma is so serious and find important for whatever reasons, the changes are not possible then should be extra vigilant and well inform the customer at time of billing and entering the details in the POS.
Yesterday I faced lot of inconvenience and felt hurt and humiliated for not able to buy a product for mistake which I have not done.
Due to this fault done at the store end, being a customer, it is I who have to complain and request the call center, email and doing this correspondence.
This is really turning bad and sakes me for all the trust I have in TATA.
Please suggest on how to rectify the same as by canceling my loan effect my Credibility.
Regards
Manjeet Singh Kohli

I recently brought CROSSBEATS Smart Watch (Bluetooth, 42.9mm) (IP68, CB-Ignite-LYT-Blk, Carbon Black, Buckle Strap) from chroma's
online website and the product is delivered on July 27th. When I unbox the product, the smartwatch has scratches behind and observed strap is already connected to it, above the screen also scratches, I don't want to switch on the watch because it seems the used/returned product. I am trying to return this product on their website but I couldn't.

I just want to return this product now and get my money back.

Hi my name is alifiya rajkotwala i hace a portable ac from croma which is not working request you to plz look into the matter.
You can call me on [protected]

I used a 5 thousand rupees voucher to buy and printer with an additional warranty from my net banking and after reading the product review I immediately cancelled the order. But the refund was only made for 4, 506.0 by a new voucher and the remaining 494 was not refunded and iI have sent about 20 emails for an update and still no response every time I receive an apology email but not a solution. My request no is SR[protected] for which no action was taking since May month. The time I spent emailing croma support is no use to me.

Hi,

We have purchased laptop, they were suppose to provide us watch, which was not delivered to us till date. They made us to wait for more than 2 hrs, and told will give tomorrow, next day when i went, they said to come after 1 more day. I cannot go every day for watch. Pls advise

INVOICE NUMBER PRODUCT DESCRIPTION
SLA[protected] Logitech W/L combo MK275

Purchased a Croma Brand 2 Ton inverter slit AC from Croma online site vide Order No.[protected] dated 15th July. First of all Croma is not bothered about installation of my AC even after 5 days of delivery & after calling customer care 4 times. 2ndly after 3 days one person called explaining charges including installation charges but when I mentioned that while purchasing it was clearly mentioned about free installation then why charges except for additional item if required, but they did not agree & since then I'm calling customer care, explaining everything, but no action till date. Croma do not provide consumer complain escalation system & thus reporting here.