Croma Complaints & Reviews

Recently i purchased a samsung tv from croma and paid them 1, 51, 000 from my credit and debit cards, was suppose to get the cashback which i havent, the bill which was delivered to me with the tv is for 141, 700... this is appx 10 thousand rupees less then what i have been charged and no cashback or refund has happened for the extra surplus amount charged... infact they have sold me separately a warranty of 15 thousand plus for which i paid...

I've ordered new 24" tv of croma brand from the croma store located in chala vapi Gujarat, on 21 may 2022 for which I received the delivery next day i.e. on 22 may 2022. As I was said that the installation person will come for installation within 48hrs, but nobody came up till 25th may 2022, and when I unboxed the tv i found it in opened/used condition. For which I already raised the query via mail. Since no response came via mail I even...

Not working...

Hi Team,

I have placed an order on 4th of June 2022. I have ordered Samsung T7 1 TB. I have paid partially with credit card, croma gift card and TATANEU points. After ordering Iam unable track in order page. After a day I got an email from croma with reference number[protected] saying that due to technical issue my order is not successful. After 7 days partial payment which i have paid through credit card and gift card got...

I ordered an Ipad with Rs 4000 instant cashback and no cost emi offer using HDFC credit card, it has been 8 days and I haven't received any cashback not no cost emi discount and now I have to pay emi interest also which is unacceptable. If Croma is showing offer then it should fulfill it....

Not give any service.
Only registered the complaint. No any further action.
I have purchased the aquaguard crystal model before 10 month Product is in warranty period also paid for the 1 year AMC service .
before 2 week water flow is low then complaining to service center she registered the complaint. now the aquaguard is not working.no response from service team they only registered the complaint....

Hi Croma,
Hope you are doing well !!!
I have serious issue with my order, details are as bellow:
Order ID[protected]
Product Detail-
Apple iPhone 13 (256GB ROM, MNGL3HN/A, Alpine Green)
Product Id:: 249841
Amount-78990
Order Date -18 June 2022
Delivered Date -21 June 2022
Registered Mob Number- [protected]

I have ordered the product on above date. As per...

I purchased "Symphony D/Cooler 75L Sumo 75 XL" from Croma website on 14th May 2022 and 2 yr extended warranty along with that which cost me Rs 10, 521 and Rs 1187.10 respectively. The cooler was damaged because of which I returned it, after 3-4 days it was returned successfully, further I got the refund after 1-2 weeks (after complaining to customer care multiple times). The refund amount I received was Rs 10, 521 which was just for cooler...

While purchasing, i have selected the 3rd option of your offer mentioned in your website i.e 4 months instant cash back AND 6 months NO COST EMI by using HDFC card. While while checking it had shown that my EMI would be Rs 11330 after adjusting CB and interest amount totalling Rs 6868. But the amount debited from card was Rs 71990. The next day morning i contacted your CS executive and was informed that it would be converted by the end of...

Ac making loud sound due to which unable to use
water dripping inside
low cooling
frequently getting off and on by itself

purchased fro croma jalandhar invoice no sla[protected] dated 11 sep 2019. Product under extended warranty...

Its been more than 45 days money got deducted still I havent received ant refund.I have written more than 100 mails but customer support is giving same reply everyday and I m stucked....

I purchased a samsung 65 inch neo qled 65 inch tv on 17th of june from croma at dlf mall, saket, new delhi ... but till date i have not received any update, confirmation either via email or mobile phone message about its purchase validity, the croma executive suresh and senior executive akash jha despite of me calling them several times dont pick or reply back... i need to know the whereabouts of my purchased product and its purchase bill/confirmation...

I visited chroma belapur store for repair service of my Apple Pencil and the customer service guy directly told to visit the Apple service store without even listening to the query I had. They promise many things while selling the product that we will help you if you have any issues and when it comes to helping, they just say we cannot send from our side you have to visit. Disgusting service at the store for existing customers.
br...

I bought macbook air from croma on 18th jun 2022 after booking it in advance on 10th of the june after two days i found that my macbook earphone jack is not working then i rushed to croma store where the employee told me to visit apple service centre there apple employee told me that its hardware problem and manufacturing defect, now i rushed back to croma store and asked them to replace my product first they agreed to do that but also stated...

I bought a laptop on 19th june 2022 sunday from croma store located at karol bagh pusa road in front of karol bagh metro station laptop was defective lot of issues heating performance charging etc not happy with product want my full refund initiate full refund fast please...

Marketed for S20 FE 5 G Android 12 OS. Shown recent manufactured. Billed. While opening and taking delivery, Marketting officials behind me distracted me and in the name of Marketting screen guard and after taking delivery shocking to see 0% battery 7 months old manufactured item with Android 11 OS.

Telephonic complaint simply received and got message as resolved without any resolution. When insisted for CCTV footage they...

Really disappointed by http://Croma.com service
@cromaretail, I had to purchase watch for gift, and after checking at website I ordered the watch to be delivered in next 1 days, but on the day of delivery, I received one message that the new invoice is generated and the product will be delivered after 7 days, again after 2 days today they called and confirmed it will take 7 more days, totally breach of trust on the store brand, will...

I booked an apple I phone 64gb from croma online store and picked up by myself from the Croma showroom. There was an offer of 3000 instant cash back plus no cost emi on HDFC bank cars. I confirmed about the offer before ordering the phone and have been informed that instant cash back will credit in 24-48hrs max. However it’s been 3 days and I have not received any cash back and also I have been charged 15% on emi. Total I have been cheated...

I bought iPhone 13 (₹79990) on 29 Apr. 2022 and my order id is[protected]. i choose 6 month no cost EMI option. according to NO cost EMI my EMI will be 13, 331 but my First EMI is 14, 386 and 2nd EMI is 14, 148. I raised complaint for this SR[protected], they replied me "Hello Sameer, thank you for your patience. Please be informed that you had an offer of 'No Cost EMI' but the transaction has been completed via 'Standard EMI'. Hence,...

Hi. I had ordered a item using croma voucher but i had to cancelled it due to some reason. But now it shows that i have already consumed the voucher and i want a refund of my 5000rs voucher...