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Croma Complaints & Reviews

www.cromaretail.com
3.8
Updated: Oct 15, 2025
Complaints 3285
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2318
Unresolved
967
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Croma

Croma reviews & complaints page 36

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1
189_ Umang Sidhvawala
Jul 23, 2022
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I purchased a new OnePlus 9rt from croma indiai oberoi mall I did not like the phone so can i get the phone returned undamaged pls tJe this phone in return
Aug 28, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2022
Croma Customer Care's response Hello Umang, we would like to inform you that the product cannot be returned. Please let us know if any further assistance is required.
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    V
    Vivek Tripathi
    from Mumbai, Maharashtra
    Jul 23, 2022
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    No action taken for after-sales service and waiting since 6th.July 2022.
    Raised the complaints multiple times on the phone, but each time the service center is cancelling the request without resolution.
    Pathetic service of croma microwave oven, sorry to say.
    I'd put the most negative feedback over every possible social media platforms against croma products,
    Sep 3, 2022
    Complaint marked as Resolved 
    Croma customer support has been notified about the posted complaint.
    Verified Support
    Jul 28, 2022
    Croma Customer Care's response     Hello, this is not the service experience we would have liked you to have. We are here to assist you. Kindly share the SR number/invoice number/transaction id so that we can investigate this further. Also, we recommend you not to share personal details or sensitive information on the public platform.
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      E
      Ekta bist
      Jul 23, 2022
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      I placed an order with Croma for an Apple Airpods 2 generation on 14th July 2022.
      Money got deduced from my account but I didnt got any order confirmation since then.
      I even raised complaint with Croma but there is just useless I got nothing from them expect that - Please wait.
      Croma customer support has been notified about the posted complaint.
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      Hi there, we are sorry to hear about the issue that you are having. Kindly share the SR number/invoice number/transaction id so that we can investigate this further. Also, we recommend you not to share personal details or sensitive information on the public platform.
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        S
        Sahib bedi
        from Gurgaon, Haryana
        Jul 22, 2022
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        Highly unprofessional and fraud people.. including all the seniors.. they are just focused in making money they dont care about the customers and just ripping them off.. they make lame excuses and covering up their mistakes .
        And force customers to go for repair.. so they are not ready to accept their fault..
        Sep 8, 2022
        Complaint marked as Resolved 
        Croma customer support has been notified about the posted complaint.
        Verified Support
        Jul 28, 2022
        Croma Customer Care's response         Hi there, we are sorry to hear about the issue that you are having. Kindly share the SR number/invoice number/transaction id so that we can investigate this further. Also, we recommend you not to share personal details or sensitive information on the public platform.
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          R
          ramesh meel
          from Jaipur, Rajasthan
          Jul 21, 2022
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          Address: FliQI Infotech Pvt Ltd. 82/3 New Sanganer Road, Mansarovar, Jaipur, 302020

          AC NOT properly working plz check
          Croma customer support has been notified about the posted complaint.
          View replies
          Hi there, we are sorry to hear about the issue that you are having. Kindly share the SR number/invoice number/transaction id so that we can investigate this further. Also, we recommend you not to share the personal details or sensitive information on the public platform.
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          ramesh meel's [Complaint's author] reply, Jul 22, 2022
          your content number sand plz
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            V
            V i j a y
            Jul 21, 2022
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            Address: Bengaluru DC-D023, Infiniti Retail Limited | A Tata Enterprises, Croma, C/O JANAMUKHI WAREHOUSE, Sy. No 28/1,28/2,28/6, Mallarabanavadi Village,, Kasa

            I purchased an phone 11 from croma online portal with Rs 2000 cashback offer through HDFC Credit card.
            It has been more than 35 days since I made this transaction by still the cash back is pending .

            I mailed their customer care id several times and have made at least 6 calls to their customer care number but I keep getting dragged around without any proper response.

            I did not expect such a bad gesture from a Tata company.
            Anyways lesson learnt ..

            My order id :[protected]
            Aug 24, 2022
            Complaint marked as Resolved 
            Croma customer support has been notified about the posted complaint.
            Verified Support
            Jul 22, 2022
            Croma Customer Care's response             This is certainly not the Croma experience we wish for you to have: hassle-free offers is what we aim for. We have noted down your details, and our customer service team will reach out to you regarding your cashback issue.
            Verified Support
            Jul 22, 2022
            Croma Customer Care's response             Hi, we are sorry for the hassle you faced, but are happy to let you know that a refund has been processed. We request you to check once with your issuing bank for further assistance.
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              S
              Sudhir Ahirwar
              Jul 21, 2022
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              Cancel order but not received refund worst experience

              I place order croma 1.5 ton ac on 5 July and i will cancel my order 8 July because lowest price available so my order will be cancelled return to seller 18 July return received. But refund not received i called customer service he says your complent forward to finance team he contact with in 24 hour no any called received after 5 days i call he also se call forwarding but response received please provide my refund quickly creat headache per...
              +1 photos
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              B
              Balamurali Gannamaneni
              Jul 20, 2022
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              Resolved

              Order ID::[protected]
              Product name. Samsung Galaxy S22 Ultra (256GB ROM, 12GB RAM, SM-S908EDRGINU, Burgundy)
              Order Date. 1st July 2022
              SR[protected]

              Worst experience from croma
              Aug 23, 2022
              Complaint marked as Resolved 
              Croma customer support has been notified about the posted complaint.
              Verified Support
              Jul 22, 2022
              Croma Customer Care's response               Hi, we are sorry for the hassle you faced, but are happy to let you know that a refund has been initiated and it will be reflected in your bank account within 5-7 working days.
              View replies
              Hello croma related cancel product but refund not credit
              MyOrder ID:[protected] is i place order 5 July and i cancel product on 10 July you are refund initiate on 20 July and you are send me on 22 July reference number but why not credit amount in my account I am still waiting for my refund perday please provide my refund my service request number is SR[protected] and my registration mobile number is [protected] please 😭 refund de do 20 din se pareshan ho scam mat kro my refund amount is 32999 i purchase 1.5 ton croma inverter AC.you will send me reference number is going to bank he says transfer is failed please refund again'
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                A
                arka.sengupta19
                Jul 19, 2022
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                For my purchase at croma online on 13.07.2022 E-vouchers are not re-activtated yet as the order was not processed. However credit card refund is issued. Please refund/re-activate 2 no. of E-vouchers which i have purchased each worth Rs 500 asap

                Anirban Sengupta
                [protected]
                arka.[protected]@gmail.com
                Aug 21, 2022
                Complaint marked as Resolved 
                Croma customer support has been notified about the posted complaint.
                Verified Support
                Jul 20, 2022
                Croma Customer Care's response                 Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                  A
                  Ashish rabari 4440
                  from Ahmedabad, Gujarat
                  Jul 18, 2022
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                  Address: S g high way croma near highcourt

                  I purchase washing machine from croma 26/06/2022 but totally wrost service from croma and samsung company totally non use washing machine condiiton please help me call me [protected]
                  Croma customer support has been notified about the posted complaint.
                  View replies
                  Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                    A
                    aravindvgopal
                    Jul 18, 2022
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                    Order Id[protected]. I purchased an phone 13 from croma online portal with Rs 6000 cashback offer through Kotak credit card.
                    It has been more than 125 days since I made this transaction by still the cash back is pending .

                    I mailed their customer care id several times and have made at least 6 calls to their customer care number but I keep getting dragged around without any proper response.

                    I did not expect such a bad gesture from a Tata company.
                    Anyways lesson learnt ..
                    Sep 5, 2022
                    Complaint marked as Resolved 
                    Croma customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 20, 2022
                    Croma Customer Care's response                     This is certainly not the Croma experience we wish for you to have: hassle-free offers is what we aim for. We have noted down your details, and our customer service team will reach out to you regarding your billing issue.
                    Verified Support
                    Jul 22, 2022
                    Croma Customer Care's response                     Hi, our team reached out to you regarding your concern, and as per the call update, the cashback will be posted in 120 days. We request you to please wait till July 2022, the end of the month.
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                      C
                      Chirag23
                      Jul 18, 2022
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                      I ordered iphone and selected no cost emi with instant cashback but in statement of hdfc it was easy emi with chargeable interest.
                      Croma customer support has been notified about the posted complaint.
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                      Received refund
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                        T
                        thanganadar_
                        Jul 18, 2022
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                        I have ordered on 15th July 2022
                        CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution. I made many calls for refund but no proper resolution. I want your attention in this matter to close this case
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                        Croma customer support has been notified about the posted complaint.
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                          thanganadar_
                          Jul 18, 2022
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                          Hello team,

                          I have ordered on 15th July 2022
                          CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution provided it’s been more than 48 hours now. I made many calls for refund but no resolution.

                          I want your attention in this matter to close this case
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                          Croma customer support has been notified about the posted complaint.
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                            A
                            Akhil1211
                            from Mumbai, Maharashtra
                            Jul 17, 2022
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                            Address: Croma

                            I had ordered a smartphone gimbal of rs6990 through croma website.

                            Order id[protected]

                            I actually wanted to collect it from the store but mistakenly I opted for home delivery then I instantly cancelled the order. There is no any proper message of refund or the product delivered. Please help me with this. If you can deliver the product it's also okay for me otherwise please refund my money back so I can directly buy it from store or any other website.
                            Croma customer support has been notified about the posted complaint.
                            View replies
                            Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                              A
                              Ashish rabari 4440
                              from Ahmedabad, Gujarat
                              Jul 17, 2022
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                              Address: Ahmedabad s.g high way near high court

                              Dear sir i purchase washing machine 11kg samsung from croma s.g high way my purchase date is : 26/06/2022
                              And after 2 day install washing machine after i use next day washing machine but its was take a long time for clothes 4 hours after i visit croma store he say content to samsung service centre after 2 days service engineer visit at my home he say water pressure problem in washing machine but he say this fault is your side not our washing machine side he say water tank height require 20ft but when i visit croma store croma sales executive not say me require heights 20 ft water tank to washing machine i am very irritated from croma service and samsung service i want return this product and want a refund please help me sir crome executive not answer properly i attached my invoice copy please support me and help me sir
                              My call number : [protected]
                              Croma customer support has been notified about the posted complaint.
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                              Third class service from croma i want solution
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                                T
                                thangaperumal nadar
                                Jul 16, 2022
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                                Address: Infiniti Retail Limited CIN: U31900MH2005PLC158120 Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India T
                                Website: Www.Croma.com

                                Order no#[protected] I have ordered on 15th July 2022
                                CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution. I made many calls for refund but no proper resolution. I want your attention in this matter to close this case
                                +2 photos
                                Aug 22, 2022
                                Complaint marked as Resolved 
                                Croma customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 22, 2022
                                Croma Customer Care's response                                 Hello, we checked internally and as per the updates, your refund has been done. Please feel free to reach out to us in case any further assistance is required.
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                                  T
                                  thangaperumal nadar
                                  Jul 16, 2022
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                                  Order ID:[protected]

                                  Order canceled refund not processed
                                  Croma customer support has been notified about the posted complaint.
                                  View replies
                                  We are very sorry for the hassle. We will get this looked at, and will do whatever possible from our end. Can you email us at [protected]@croma.com, so we can take this forward? Please do include the registered mobile number (at the time of purchase), the invoice number, order number, and/or product details in the email.
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                                    thangaperumal nadar
                                    Jul 16, 2022
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                                    Resolved

                                    Order ID:[protected]

                                    Hello,

                                    The above order has been canceled but I did not received refund into my source account yet.

                                    Kindly process the refund for above order asap
                                    +1 photos
                                    Aug 22, 2022
                                    Complaint marked as Resolved 
                                    Croma customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 22, 2022
                                    Croma Customer Care's response                                     Hello, we checked internally and as per the updates, your issue has been resolved. Please feel free to reach out to us in case any further assistance is required.
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                                      S
                                      Shobith Rai
                                      from Bengaluru, Karnataka
                                      Jul 16, 2022
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                                      Address: Bangalore

                                      I hold Chroma e cards which got expired in the month of Jan2022. Could you please help me renew the same.
                                      Croma customer support has been notified about the posted complaint.
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