Croma Complaints & Reviews

I had ordered a Bose Soundbar 700 from Croma Fort, Mumbai on 24 Jul 22. The order ID is EA7874241 and invoice number is SLE003EA7318664. I wanted the item to be delivered in Uran on 31 Jul 22 and was promised from the Fort store that it will be done without the staff checking the status of the order. As per the BlueDart tracking ID, the item is on hold in Bangalore since 27 Jul 22 for regulatory paperwork. Kindly look into the matter and get the item delivered on 31 Jul 22.

I purchased Croma Power Bank of 10000 mAh from Amazon.in. S/N - CRCA[protected]. it is not working now. It comes with the warranty of 18 months. I purchased it on 18th June 2022. I searched for the service center on Google and also on Croma website but I haven't found it anywhere.

Hi, my name is shivam we have a CROMA make microwave 25L . We were facing issue of microwave not heating food . For which we raised complaint for which they took 10days to resolve my first complaint and said that they have changed magnetron a name of part in microwave . The day they delivered it was working ok . Next day another issue we came across in microwave that it was working without fixing timer in it means you just plug it to the socket and without setting timer it starts running. I raise my complaint again to which they took my microwave again to service centre and now its more that 12 days they have cancelled our complaint request twice to which we are exausted by there behaviour so we are putting this complaint forward. We didn't expect this kind of service network from TATA enterprise.
COMPLAINT NO:DEL260722FS01270

I have purchased Iphone 11 128gb purple from croma (kondapur) Hyderabad
Purchased was done on SBI Credit card nd was said will get 4000 thousand cashback after 120days now it's more than 150days still not recieved when I ask in the showroom at service desk they r asking me to call sbi bank nd provide us with some complain no when I call them they r asking to go to dealer where u have purchased kindly solve my issue as soon as possible
As a customer i was expecting some good service frm croma nd i am still confident that my query will be attent soon nd i will be reverted ASAP
CONTACT: NO [protected]

I placed an order for a refrigerator but nothing has been delivered till now. infact they were supposed to pick old fridge first and that has not even happend. so disspaointed with the servvices

Defective item was delivered, and replacement request was raised on 17-July. No action was taken and ticket incorrectly closed on 23-July with wrong details, that amount to falsification and unethical practice. Created a new ticket on 23-July, and reverse pick up was scheduled, but no one showed up or contacted. No action taken even after multiple follow ups and escalation.

Recently I bought chorma (arera colony Bhopal )mobile from this stupid retail shop where I finance my mobile by 7.30 approval has done payment has release from bank .that only I receive mobile chroma employee told us to wait . The waiting time of my family and me was 3 hrs night 10.30 they denied to dispatch his mobile. My 2yrs baby and my wife suffered nonsense .

I also bought led tv from chorma still not led not installed by any person some illiterate employee came to my home that time I was not in home he abused with my family he putoff the old tv and not installed chorma led. I was asking 500rs for oldled installation. I am going to plan for consumer court

I have purchased a earpod on the opening week of Croma centre at Dehradun, as being a fascinating and have trust in the name TATA.
Now yesterday I visited the store to purchase refrigerator and selected one and opted for the option of Bajaj Finance, as I am holding its preveilag card and want the product on EMI. All documentation was done and my loan was also approved.
But the manager informed that I am not eligible to purchase the product from Croma as there is mismatch in the name entered in your portal is different from from what my legal name appears in the loan document.
Legal name: Manjeet Singh Kohli
Name in Croma: Manjeet (first) Singh (last)
I came to know on that while billing on my first day purchase, your employee entered the name in that format which cannot be changed and not even the mobile no be altered.
If Croma is so serious and find important for whatever reasons, the changes are not possible then should be extra vigilant and well inform the customer at time of billing and entering the details in the POS.
Yesterday I faced lot of inconvenience and felt hurt and humiliated for not able to buy a product for mistake which I have not done.
Due to this fault done at the store end, being a customer, it is I who have to complain and request the call center, email and doing this correspondence.
This is really turning bad and sakes me for all the trust I have in TATA.
Please suggest on how to rectify the same as by canceling my loan effect my Credibility.
Regards
Manjeet Singh Kohli

I recently brought CROSSBEATS Smart Watch (Bluetooth, 42.9mm) (IP68, CB-Ignite-LYT-Blk, Carbon Black, Buckle Strap) from chroma's
online website and the product is delivered on July 27th. When I unbox the product, the smartwatch has scratches behind and observed strap is already connected to it, above the screen also scratches, I don't want to switch on the watch because it seems the used/returned product. I am trying to return this product on their website but I couldn't.

I just want to return this product now and get my money back.

Hi my name is alifiya rajkotwala i hace a portable ac from croma which is not working request you to plz look into the matter.
You can call me on [protected]

I used a 5 thousand rupees voucher to buy and printer with an additional warranty from my net banking and after reading the product review I immediately cancelled the order. But the refund was only made for 4, 506.0 by a new voucher and the remaining 494 was not refunded and iI have sent about 20 emails for an update and still no response every time I receive an apology email but not a solution. My request no is SR[protected] for which no action was taking since May month. The time I spent emailing croma support is no use to me.

Hi,

We have purchased laptop, they were suppose to provide us watch, which was not delivered to us till date. They made us to wait for more than 2 hrs, and told will give tomorrow, next day when i went, they said to come after 1 more day. I cannot go every day for watch. Pls advise

INVOICE NUMBER PRODUCT DESCRIPTION
SLA[protected] Logitech W/L combo MK275

Purchased a Croma Brand 2 Ton inverter slit AC from Croma online site vide Order No.[protected] dated 15th July. First of all Croma is not bothered about installation of my AC even after 5 days of delivery & after calling customer care 4 times. 2ndly after 3 days one person called explaining charges including installation charges but when I mentioned that while purchasing it was clearly mentioned about free installation then why charges except for additional item if required, but they did not agree & since then I'm calling customer care, explaining everything, but no action till date. Croma do not provide consumer complain escalation system & thus reporting here.

I have made payment of order id ID:TC[protected] but order not placed.Confirm my order now.Are you fraud?My money is deducted

My name is Navjot Singh Bedi and I am from New Delhi. I bought Sony led 3 months ago from Croma store Select City Walk new delhi and from that day… they are harassing me. They gave me defective TV. And some how after lot or arguments they replace the tv. But this time too, there was a problem with the TV. I told the people about the problem in the tv, who came to install but they said its normal and it comes like this, but I was not satisfied. So I called the store, but they refused to help me. I told them that I will give the feedback, but they did not care about this.
I also got an e-mail from Croma for rating, in which I gave 0 rating, and after that I got a call from croma, so I told them this thing I would e-mail and mention everything in it, how I was misbehaved in the Croma store, I was lied too how they gave me defective TV twice I have also made a video in which this time the TV has a defect clearly visible. It has a gap in its panel and it is loose. I also complained about this by calling customer care, and that too did not help, so I informed the grievance officer and nodal officer about the same. I have been continuously mailing the Gravance Officer since July 4th, 2022. I have even sent him a video in which the defects are clearly visible. but ism not getting a proper reply and the grievance officer is trying to cover up the mistake of the store. And I'm either asked to wait or get the TV repaired. But I will not get my 100, 000 TV repaired. I want a replacement because it is a manufacturing defect. Even today I e-mailed the grievance officer and I got his reply that you will not get the replacement of this TV. You will have to get it repaired. It is clear from this that the grievance offer is also covering up the mistakes of the store even After watching the video i sent to him, They are all unprofessional, from seniors to staff. I am very disappointed to see such an approach from a big brand like Croma. I will never suggest my friends and relatives to buy anything from here. It's been so many days i have been mailing then and call them, but I was only harassed by these people who just want to make money by selling defective products to the customers and ripping them off. This is my hard earned money. I will not let this thing go like this. And today i again got a call from samir pandey he said that sony is completely denying to replace your tv we can only repair that.. please i request sony to take this matter to seniors of sony electronics that how croma is selling defective sony products
And i want to speak to someone from sony electronics i have mentioned the number below.

As can be seen from the attachment, Almost three weeks have passed since this purchase has been made. Thanks to Croma and LG. whose combined efforts have let the customers who've entrusted them to pay the price for thieir mistake. The details of the mishaps I had to go through have been summarised below.

1. Croma sales executives at the store guarantee delivery at the requested time(Beyond office hours), Yet fail to keep up with their promise.
2. Croma closes the order and washes their hands on completing the delivery and initiates a service request which I believe is with a 3rd-party agency.
3. The 3rd-party agency denies installation citing unavailability of hardware(Ladder) at site. Despite agreeing to incur additional costs no support is provided.
4. Neither Croma nor LG or the 3rd-party agency is concerned in completing the request and has turned their backs very well, leaving me no other choice than to approach a third party for installation.

I have send 5 reminders to the customer support team(See attached). Yet the only resolution I get is an automated confirmation. Till date no customer service representative has bothered to call me or address the situation in hand. Croma should either provide post sales support or entail the customer to approach 3rd party vendors without causing the warranty to go void.

I bought physical gift card on April 5th at Hyderabad and when i tried to use it yesterday it showed deactivated. tried multiples methods to get it activated but nothing worked. And the worst part is there is no direct customer care service with whom i can share this and get a quick resolution. Mail support is hideous. Hopefully atleast Croma will respond here...

I have 5 Croma E-Vouchers. I have already sent the activation SMS on [protected] in the prescribed format, as requested. Even then, Croma is not accepting my E-Vouchers and is not even helping me address the problem. Their executives do not even answer properly. Please help resolve this issue as a lot of my money is at stake....

I have purchased 39” Croma make LED TV online through Croma Website, history of my concern follows

Purchased E-Croma LedHD BSC39in1Y video order ID[protected] on 26-June-2022
Found defect on LED screen and booked a complain. RO[protected] was generated and TV was picked up from my home on 09-July-2022
I received Credit Note Invoice No RIE004EC1211305 against the TV picked up

At the time of...

I canceled the order in Croma with the order id[protected] on 21st July. They didn't even initiate the refund till now and aren't even responding.