Croma Complaints & Reviews

[protected] I have purchased a product from Tata Croma and was offered a payback of Rs 1619.95 to be credited within 90 days.

22.02.2022 - I have emailed Croma with all details and consent receipt of 1619.95.

Prem and Abhishek called and informed me that cashback will be credited within 7 to 10 days. However, to date, I have not received the credit into my account.

05.05.2022 - I have spoken...

I received my order (TC[protected] of Whirlpool refrigerator on 25th April 2022 from Croma online shopping. On the same day Whirlpool agent came to install the refrigerator & declared defective. I have raised the Return & Refund service request (SR ID :SR[protected]) on same day. I.e. 25th April 2022. Its been more than 10 days now, Till now nobody came to receive the pick-up delivery & i haven't received any refund back. When ever i call...

I recently ordered a product from croma which is boat 558 headphones,

It's a defective piece and hence I placed a refund, i returned the product but i still didn't received any kind of reply, i called there customer care number even but no positive response, it's been 16 days and there is no reply from them....

Croma showroom.
Borivali ( west)
Mobile: Oppo F21
Date: 24/04/2022.
Day: Sunday
Showroom Salesperson Name: Mr Sameed

I purchased oppo f21 from Croma electronics Borivali west on Sunday 24 April 2022. To this day the phone gives me a lot of problems like overheating, battery draining fast, the video quality is not good, and a poor camera. When I have called someone then the call will be auto...

Dear team,

Service number SR[protected].
Order Number [protected].
I placed an order for Nokia C1 plus at a discounted price of Rs 1049 along with many other people. It is a prepaid order and I paid the whole amount in advance. The order was confirmed and processed by Croma retail Aliganj Lucknow branch. I received a message that the order was out for delivery in the morning. But it wasn’t delivered till...

This is regarding Croma Sales executives' unethical behavior for one of the purchases I did last year from Croma, Sector-29, Gurugram. I bought a Bajaj indoor cooler from Croma in April 2020, and its pump is not working for the past two weeks. I have been following up with them regarding the same since then, but unfortunately, no progress has been done so far. Kindly resolve my issue asap.

Contact No. +91 [protected]
E-mail:...

Hi,

I visited the phoenix marketcity store on 1st May to buy the air conditioner, Zaheer one of the colleague suggested to buy 1.5 ton Voltas 5 star 2022 model. I asked for a site visit and said will confirm tomorrow. I asked his number and told I will call him.

2nd May I called him to bill the product and send the payment link so that i can pay online. He suggested me to place the order online via croma website...

I ordered a Ps5 on 22nd April and it had an expected delivery date of 5th May. I had raised a complaint to them regarding not keeping me updated regarding the delivery and the status of the product. They raised a service request in the term of ‘Backorder’. Today, which is on 4th May i got a call from their customer support saying that the product i ordered was out of stock and you will have to wait till the product is in stock. I have...

Mene apke croma se ek laptop liya tha pr wo same day problem krne laga to mene croma me usko dikhaya unhome bola change ho jayega pr uske baad se koi response nhi mil rha he.staff ki taraf se bhi koi response nhi he agar esa hi raha to me fir mughe cm help line pr complain krna padegi so plz ap kuch help kare....

I ordered a Haier refrigerator from Croma website on 1st May 2022, also did the payment in full. I was informed that the product will get delivered on 3rd May and I am still waiting for the response from Croma on the status of my product. The order ID is[protected].
I need the product to be delivered as promised, if cannot, please refund my money. At least keep a communication on where the order exactly is right now.
Thanks!...

Hi,

Myself Tushar Patil,
I ordered a Headphone model "JBL - QUANTUM100" on 1st May 2022, and it got delivered on the same day which was 1st May 2022, but I dint find the Headphone is comfortable, and the sound quality was also not as expected, so I want to return it but when I am raising a return ticket on Croma site, it is giving me an error, and the ticket is not getting raise.

Hence, am Expecting...

Sunday two television set was ordered... promise was made it will be delivered on Monday...on Monday received notification that product is out for delivery...but delivery was not made...today is Tuesday now it is showing it will be delivered on Wednesday...want to know exactly when product will be delivered ? Why delivery is getting delayed...my house is only 15 mins away from store...
Customer care number given on the bill is also...

Dear Sir,

As per Subject I had Purchase LED 40 Inch TV. It has Installed on Sunday 1st May 2022. After we had seen that on Monday that after some time TV has been automatically swich-off.

we had occur this Problem as on 2nd Day as we had not used TV on 1st day on Installed date.

Please Croma Authority take my Complain & Change Product and replace it with Other TV.

Thanking you,...

I am Debasis Dhal. I have ordered "Boat boAt 2.1 Channel 160 Watts Surround Sound Bar (Wireless 80W Subwoofer, Aavante 2000, Black)" on 30/04/2022 from Croma and online payment also made on same day and product code was[protected] . While booking it was clearly showing that product will be delivered by 02/05/2022. But on 01/05/2022 evening 17:31 hrs I got message that product is out for delivery. And after 1 min around 17:32 hrs I got one...

Waiting for Washing machine installation today...

I purchased 2 Croma Ac from croma website which was delivered on 28 th April 2022.. even after 4-5 days and more than 10 times calls and emails to request installation of my ac, my AC is not installed nor any call from croma service regarding update for same.. I feel like I have been cheated by croma.. only GOD knows when my installtion will be done OR NOT.. Very very bad experience.....

I have ordered washing machine & refrigerator from croma full payment done but still delivered not done what kind of service you people are providing bloody fools just looting people how illiterate your sales executives are give them quality training first...

On 24th of April I purchased Voltas 1 Ton AC from Tata Neu application (Online Croma store) it was supposed to be delivered on 27th. But still not received the shipment. I m taking endless follow up with Customer care but no firm response from their team. Shipment agency is Bluedart as per tracking ID. But they have not called me single time for delivery confirmation.. as per tracking shipment is undelivered due to wrong address.. but my...

On 20.4.22 we have fitted 1 ton AC at our house.

But from yesterday, we have found leakage where drainage pipes are fitted.

Kindly register our complaint and send the technician on urgent basis....

My order of IPhone 13 (128 GB, MLPH3HN/A, PINK) was not confirmed by your website portal. I did not receive any mail or SMS on my purchase, nor does it show on "My Order" page.

The amount was debited from hdfc debit card.
Please look into and delivery the product or refund the debited amount.

debited amount - 67, 900 INR...