Croma Complaints & Reviews

I had purchased a washing machine from Croma online site but machine was defected and then I returned the machine. They did not process the refund till now.

I have purchased Vivo Y21 G Smart Phone from Kharghar Croma Store, Hiranandani - in the month of July 2022 after To week o[censored]sage its Finger sensor has stop working, i went to the store about this issue to be resolved, they simply said that nothing can be done we cannot do anything.
i told them to replace it they said no Products once sold will not be taken back and repair.

this is what they are selling, they are selling Garbage and charging high Amount

I have purchased a Croma Refrigerator ( 310lt) last year 9th September, 2021. It started mal functioning means only deep freezer was working not the whole Refrigerator. It was under warranty period. Lodged complaint on 14th Aug, 22. Inspected on 16th Aug. Service Engineer said one part is needed to fix the problem. Since then we are waiting. On being inquired, we learnt that part is not available in Bangalore, ordered from Mumbai. Because of day to day hassles without freeze, we requested for replacement since it is still under warranty. Instead, Croma people kept us waiting till today. Don’t know when it will be fixed. Very annoying and irritating as well. Please do something or arrange to replace the same asap.

I am going to purchase the window ac in croma biswa bangla gate outlet croma store.

I am purchase llyod window ac for an amount of rs 20720/- dated - 05/08/2022 order no - soa[protected]

at the time of delivery the window ac few items are missing includes water tray, window front net and window one side lock are not working or say lock are not working.So there was three issues at the time of delivery and also installation man also raised the issue for missing time .

Till the time complain raised to biplab who sold to us window ac and one gargi madam also .

Till the time complain still pending and they are not resolved the issue.

Why croma sold product which have issues and items are not adequate.

I will raise my complain to consumer forum also soon if not get any feedback in recent days.

I ordered a Racold geyser on 7th august 2022, from TATA CROMA GREATER NOIDA store
The order id was - SOA[protected].
As it was not delivered after so many days, I cancelled the order by calling the customer care number, on 12 august 2022 and asked for the refund

TILL NOW 22 AUGUST I HAVE NOT GOT A REFUND FROM TATA CROMA
I HAVE SEND THEIR EMPLOYEE MONU KHAN MY BANK ACCOUNT RECEIPT AS PROOF THAT I DID NOT RECEIVE ANY AMOUNT

what kind of fraud TATA CROMA is promoting.

I had purchased a single door refrigerator from croma in July. The door to the freezer box just fell off today. I'd like to get it repaired. I am sure we are still in the warranty period. Kindly get thus repaired asap!!!

Hi, i had bought a Haier 7kg front load washing machine from chroma Bangalore jp nagar outlet on January 2022 and it has a warranty period of 5yrs but now, it has not even been a year and even the EMI also has not been completed but my washing machine had stopped working. On my first complain, the croma assigned a technician but he did not resolve the problem so on the same day i raised another complain but even after 3days i didn't receive resolution then on i have been calling and raising complain for continuous 2weeks but immediately after the call i get a message saying the complaint has been resolved. This is my worst experience. The croma is not giving proper service. The washing machine has completed stoped working and I want a replacement and as soon as possible it's been 2weeks since my complain and no response. This is the worst experience. Order no: SOA[protected]

During the purchase of product I was told that the product will last 18hrs wireless after charging it. I bought the product on 14th August 2022 but when I used it at my home after fully charging, it only lasted for 3 hrs wirelessly. When I complained about this in croma then I got a call from manager Mr. Vijay, he told me that you took the demo product due to which croma cannot replace it but during the purchase I was not told about it that it was a demo product and it's battery backup will only last for 3 hrs. This is a scam which croma (Infinity) rohini has done with me. I request please look into the issue.

I, Jason Nath bought an Ac on behalf of Bertha Baretto

Invoice no SOA[protected] with 2 items worth Rs 39717.88

The attendant told us with HDFC Credit Card take EMI at 0 % interest and no fees.

I have been charged processing fees 240 and also received notification of of interest being applicable.

Please rectify the matter.

Hi Team,

I would like to complain here regarding a sale of HP 14s laptop at Croma center in JP Nagar, Bangalore. I visited the center to buy a new piece laptop but I was manipulated to buy a display piece stating a 15% discount and warranty start from the date of buying but later while billing the staff has changed the discount for the display piece to just 10% and additionally has fooled me by including mobile antivirus of 599 rupees which I didn't ask for. I feel like I have bought a used laptop and there is an error in network firewall and the laptop is throwing an error every time.

I would like you to take this seriously and give me a resolution as early as possible.

Thank you
Mohsin Pasha
[protected]

I have purchased laptop for rs.42880. They have added few addon items of worth rs 1398 for which i complained and they instead of returning the amount they have regenerated the invoice after 5 days adding that rs. 1398 to the laptop amount. And make the total rs.42880. Moveover they have voilted so many privacy rules. Whichis not at all correct. I have both the invoice . I request you to please resolve the issue or ui have to face towared the consumer court.
My invoice number is sla[protected].

Worst service from croma. I ordered tv from croma kalyan nagar bangalore. They assured of installing same day but they dint do it and they are least bothered to respond the customer. Very bad experience. Atleast while buying the product they should say exactly the condition. We can decide accordingly.

Hi team
Croma not ready to return there product I have ordered one hp Chromebook laptop by mistake and now I want to return it since I placed the order by mistake and moreover windows not supporting. The customer service people are how can you change your mind this that but if I am not satisfied with the product then I am free and it is legit to return, since the amount is high that is why they are not placing the return pickup .
And while ordering the product nowhere written that the product is non refundable kind of thing

I bought 4 items from Croma on 11th Aug, items were delivered on 12th Aug. I developed fever during the weekend and was detected covid positive on 15th. Croma kept on raising installation requests to individual OEMs without checking for installation date with me despite reaching out to them on multiple forums. As a result, even when I had severe respiratory issues during covid, I had to individually speak with multiple people to postpone the installation. This harassment continues till today.

Worst service of croma
Its been almost 10 days, we have received MI TV 5X but technical guy has not installed the TV yet.
This is very shameful services.

Purchased a MWO from Croma Outlet, Kanakapura Road, Bangalore. The LED light on the MWO does not work from Day 1. Being a Samsung product, called their customer care desk and was informed that the LED light must have gone bad and needs a replacement. A product that did not work from Day 1 now needs to be replaced with another part. Obviously, one does not cough up 10, 000+ rupees to get a part replaced Day 1. Looking back, the product shipped itself seems to be defective and we are requesting a replacement. The customer care number of Croma as mentioned on the bill (the TFN) does not work. An email to Croma customer care and to their grievance officer too seems to be in vain and there has been no response whatsoever. Trying all possible ways to help resolve this issue.
We are looking for a like-to-like product replacement here. Thank you.
The tax invoice and respective emails sent to the customer care department at Croma are as attached.

I dont see why I have to provide a mobile number to purchase anything from the Croma stores. The Manager at the store says that it is not possible to bill for items without providing a mobile number. I think that it is discriminatory, and should be flaged by the concerned authorities.

Hello,
Order Placed On Croma .com
Total Orders :2
Order 1. Oneplus Nord CE2 Lite
Order ID ( TC[protected]
Order Date 21 June 2022
Cancel Date 26 June 2022
Order 2.Oneplus Nord CE2 Lite
Order ID (TC[protected]
Order Date 21 June 2022
Cancel Date 26 June 2022
Refund Reference Number Provided by Croma Team is[protected] .
Question
1.How Much refund have you initiated with this reference Number[protected] ?
2.I have already Shared this reference Number .They have confirmed their is No refund for this reference Number. What Should I do?
3.As I have already Shared My Card Statements to below mail ids .Why their is response No response?
customer support,
Grievance Officer,
Nodal Officer
[protected]@croma.com
4.What I have to do next? As almost 2 months my refund is not received.
5.is it Possible that for 2 different orders, Same refund reference Number?

Hi,
My online order with Order ID:[protected] is supposed to be delivered by 15th August 2022, but still hasn't been delivered and there are no updates in the product tracking page also.
I want to know when it'll be delivered.

I order a Croma freeze from Croma offline stored, the product code is SOA[protected]. The delivery date has crossed for more than a week . I am getting no response from Croma customer care and they are not even taking my complaint and not giving me a respond. The delivery person is also not picking the call .

I have given full payment and with this condition is don't know if CROMA will deliver the product or not .Worst company is CROMA and pathetic delivery services and disgusting customer care.