Croma Complaints & Reviews

As can be seen from the attachment, Almost three weeks have passed since this purchase has been made. Thanks to Croma and LG. whose combined efforts have let the customers who've entrusted them to pay the price for thieir mistake. The details of the mishaps I had to go through have been summarised below.

1. Croma sales executives at the store guarantee delivery at the requested time(Beyond office hours), Yet fail to keep up with their promise.
2. Croma closes the order and washes their hands on completing the delivery and initiates a service request which I believe is with a 3rd-party agency.
3. The 3rd-party agency denies installation citing unavailability of hardware(Ladder) at site. Despite agreeing to incur additional costs no support is provided.
4. Neither Croma nor LG or the 3rd-party agency is concerned in completing the request and has turned their backs very well, leaving me no other choice than to approach a third party for installation.

I have send 5 reminders to the customer support team(See attached). Yet the only resolution I get is an automated confirmation. Till date no customer service representative has bothered to call me or address the situation in hand. Croma should either provide post sales support or entail the customer to approach 3rd party vendors without causing the warranty to go void.

I bought physical gift card on April 5th at Hyderabad and when i tried to use it yesterday it showed deactivated. tried multiples methods to get it activated but nothing worked. And the worst part is there is no direct customer care service with whom i can share this and get a quick resolution. Mail support is hideous. Hopefully atleast Croma will respond here...

I have 5 Croma E-Vouchers. I have already sent the activation SMS on [protected] in the prescribed format, as requested. Even then, Croma is not accepting my E-Vouchers and is not even helping me address the problem. Their executives do not even answer properly. Please help resolve this issue as a lot of my money is at stake....

I have purchased 39” Croma make LED TV online through Croma Website, history of my concern follows

Purchased E-Croma LedHD BSC39in1Y video order ID[protected] on 26-June-2022
Found defect on LED screen and booked a complain. RO[protected] was generated and TV was picked up from my home on 09-July-2022
I received Credit Note Invoice No RIE004EC1211305 against the TV picked up

At the time...

I canceled the order in Croma with the order id[protected] on 21st July. They didn't even initiate the refund till now and aren't even responding.

Dear Sir,
We purchased brand new LED from ONLINE CROMA STORE on 29.03.2022, And it was delivered to us on 02.04.2022. As per company instructions through phone, we installed TV setup on 03.04.2022 evening. After turning and working for about 10 minutes of time and the screen went totally black out. Immediately we called local technician regarding this issue. He advised to contact online customer portal to sort out this issue.
Hence we registered online complaint via CROMA mobile application.

Sir, regarding this issue, we have send nearly eight mails to Croma. But they are not responding to us.
Sir, I bought this TV for my 83 years aged old father. But, they did not respond us. I am also hearing-impaired person . I could not respond to them.

Its been nearly 4 Months and yet I didn't get a solution.
my last hope is you The Consumer Forum.


Details of this product.

DETEL BRAND LED TV 32" FHD
MODEL No.DI32SF(BLADE),
Ordered on -29.03.2022
Delivered on- 02.03.2022
Request Raised - 03.04.2022
Request to Brand from Croma- 04.04.2022
First complaint no.BOF090522FS00245.
Second Complaint no. BOF090522FS00245
Complaint Via Mail: [protected]@yahoo.co.in to [protected]@croma.com on several times.

My Mobile number : [protected]
Email: [protected]@yahoo.co.in

I've Attached the required Details regarding the complaint. Kindly please look into it and provide a solutions sir.

Hello croma related cancel product but refund not credit
MyOrder ID:[protected] is i place order 5 July and i cancel product on 10 July you are refund initiate on 20 July and you are send me on 22 July reference number but why not credit amount in my account I am still waiting for my refund perday please provide my refund my service request number is SR[protected] and my registration mobile number is [protected] please 😭 refund de do 20 din se pareshan ho scam mat kro my refund amount is 32999 i purchase 1.5 ton croma inverter AC.you will send me reference number is going to bank he says transfer is failed please refund agai

I ordered Dell Vostro 14 3000 series online from the Croma store on 13th July. I picked it up from the store on 14th July.

I received a defective product and raised a request for a refund and return of product.
The laptop was constantly heating up after opening two apps. The battery was draining out every 2-3 hours. The speakers weren't audible. The adapter heated up intensely when plugged in.

The Croma customer care (toll free) asked me to submit the product at the store. When I went to the store, the staff members were rude and unwilling to help. They refused to accept the defective product and wasted a couple of hours. They were absolutely horrible to me.

I submitted the product at the store on 16th July, well within the 7 day return period.
It's been a week since then and i still haven't received any refund.

Croma's online store policy clearly states that a laptop can be returned if it is defective and full refund will be issued.
But till now, I've only received terrible disappointing service. I've called the Croma Customer Care (toll-free) several times but all they keep telling me is that the "concerned" team will call me. I haven't received calls in the past week.

I need quick resolution and refund.
I can't believe that I ever ordered from here, thinking that I'll get an authentic product worth the price. I paid nearly 53000 INR for a defective product, mental stress and anxiety, along with terrible service.
Thankyou so much, Croma.

I ordered Dell Vostro 14 3000 series online from the Croma store on 13th July. I picked it up from the store on 14th July.

I received a defective product and raised a request for a refund and return of product.
The laptop was constantly heating up after opening two apps. The battery was draining out every 2-3 hours. The speakers weren't audible. The adapter heated up intensely when plugged in.

The Croma...

I just want refund of my washing machine beacuse after the service the same problem persists every time the part is changed more than 4 times
And the part name is (sensor)
We are just providing a information on this to store otherwise I have to go legally beacuse yesterday part was changed and the issue Re occured after 30 mins
They have changed springs also beacuse of the tub noise I am just requesting to refund my washing machine today also I visited store but there was no valid response by ADM
I just want to inform that I will not let technician change it parts beacuse day by day technician changes the parts
If you want then I can tell these words by consumer forum also
Pls don't make any ticket for technician visit beacuse they are just changing the part
I hope you understand and resolve my issue on a priority basis
Mobile no 96240*****
Regards
Ashok kumar

I purchased a new OnePlus 9rt from croma indiai oberoi mall I did not like the phone so can i get the phone returned undamaged pls tJe this phone in return

No action taken for after-sales service and waiting since 6th.July 2022.
Raised the complaints multiple times on the phone, but each time the service center is cancelling the request without resolution.
Pathetic service of croma microwave oven, sorry to say.
I'd put the most negative feedback over every possible social media platforms against croma products,

I placed an order with Croma for an Apple Airpods 2 generation on 14th July 2022.
Money got deduced from my account but I didnt got any order confirmation since then.
I even raised complaint with Croma but there is just useless I got nothing from them expect that - Please wait.

Highly unprofessional and fraud people.. including all the seniors.. they are just focused in making money they dont care about the customers and just ripping them off.. they make lame excuses and covering up their mistakes .
And force customers to go for repair.. so they are not ready to accept their fault..

AC NOT properly working plz check

I purchased an phone 11 from croma online portal with Rs 2000 cashback offer through HDFC Credit card.
It has been more than 35 days since I made this transaction by still the cash back is pending .

I mailed their customer care id several times and have made at least 6 calls to their customer care number but I keep getting dragged around without any proper response.

I did not expect such a bad gesture from a Tata company.
Anyways lesson learnt ..

My order id :[protected]

I place order croma 1.5 ton ac on 5 July and i will cancel my order 8 July because lowest price available so my order will be cancelled return to seller 18 July return received. But refund not received i called customer service he says your complent forward to finance team he contact with in 24 hour no any called received after 5 days i call he also se call forwarding but response received please provide my refund quickly creat headache per...

Order ID::[protected]
Product name. Samsung Galaxy S22 Ultra (256GB ROM, 12GB RAM, SM-S908EDRGINU, Burgundy)
Order Date. 1st July 2022
SR[protected]

Worst experience from croma

For my purchase at croma online on 13.07.2022 E-vouchers are not re-activtated yet as the order was not processed. However credit card refund is issued. Please refund/re-activate 2 no. of E-vouchers which i have purchased each worth Rs 500 asap

Anirban Sengupta
[protected]
arka.[protected]@gmail.com

I purchase washing machine from croma 26/06/2022 but totally wrost service from croma and samsung company totally non use washing machine condiiton please help me call me [protected]