Croma Complaints & Reviews

I ORDERED ABOVE LAPTOP ON 07.06.2022

Order Confirmation[protected]
Yahoo/Inbox

Croma care
To:Nagarajan MURUGAIYAN
Tue Jun 07 2022 19:51:25 GMT+0530 (India Standard Time) at Tue Jun 07 2022 19:51:25 GMT+0530 (India Standard Time)

Dear NAGARAJAN MURUGAIYAN,
Thank you for your purchase.

We have received your order, the details of which are mentioned...

Hi. I purchased "Echo Show 8" on[protected] around 9PM. While purchasing, I'd shared my one strong requirement that this product's speaker part should run on battery and they gave me assurance. But I didn't cross-checked it having faith on Croma as for last 2 months I've been constant customer of Croma.

But when I found that feature missing, the 2nd day night on[protected], I again visited the store with this complaint. But...

Prakash varadan
Tue, Jun 7, 7:28 PM (17 hours ago)
to customersupport, nodal.officer, grievance.officer, Rohini

Hi All,

I ordered the following product with Freebies in Croma on May 30th, 2022, and it is scheduled to be delivered on June 2, 2022.

On June 2nd, 2022, I received the freebies product but not the main product. I checked with Croma customer service, who informed me that...

Water leakage issue in water dispenser, (under Warranty)...

I have ordered my Ps5 from www.cromawholesale.in/ in the name of croma infinity retail unit 701 and 702, 7, HDIL tower, kaledonia Sahar road, Andheri East Mumbai, Maharashtra 400069.

When I opened an advertisement on Instagram for buying ps5 with delivery within 3 days I got excited to buy because there is shortage of this product and I was trying to buy the same from last two years
When I opened the add it connected...

I had purchased a whirlpool refrigerator on 30/5/2022 (croma Bangalore, ordered - SOA[protected]
Till now we have not the techinician for installation. Contacting customer care, they say they ll send... but still now the technician hasn't reached us.
Even worse, the croma customer care personal are disconnecting calls as I call them everyday!...

Hello Sir/Madam,

Greetings of the Day!!

I am writing this email, to bring to your kind attention the problems I have faced and infact facing, to get the purchased products from Croma.
Getting a product from Croma has been a hustle for me. Firstly, it was my gastop, which had leakage issues and to get that product repaired, I had to make humungous amount of calls. After constant followups and tiring phone...

I have order ps5 through croma wholesalers and they are not providing any details regarding my order neither the courier service firm is showing any order linked with my number I have sent them full amount of the new ps5 but they are saying it is not reflecting because of some network issue damn like seriously?? The watsapp business account showed after opened the website to order a watsapp user employee order and gave me the courier bill...

The staff and manager denied have feedback/ complaint register in store, and suggested only feedback can be given through customer care Email.

This system dismisses the people who don't have access to Email / Phone to not register their complaint....

Croma tower cooler Water pump is not working...

I ordered laptop bag for ₹249( order I'd[protected] which confirmed. Then I ordered same bag using HDFC bank offer for ₹224.55(order I'd c[protected]-[protected] which not confirmed yet nor getting refund. Refund of both not credited yet but information of second order not provided...

When I visited Chroma Stores to buy the cooler, when I chose the Symphony 35 Liter Tower Cooler they said its price was mrp- 9999/-, 27% discount on it, it comes to you at 7290 rupees and HDFC Bank offer, 27% discount which means I bought the cooler, Afterwards when I came home and looked at the Croma website I was shocked to see that the mrp-7499/- comes to the RS-7290 with only a 3% discount, having the same day, same time, same product...

Hi

I had received a damaged Hitachi AC and had to return it and at croma.com can see it is currently available however the agent was denying the fact which is a clear indication of the company not customer friendly.

Attaching the image of stock availability clicked few minutes back...

Croma water dispenser leaking water from bottom...

This side Abhishek Gupta, I am visiting at your store Croma in Gaur City Mall. When I was entering guard rudely denied and said you can't be enter inside the store, if you know someone in croma then call them and ask to come out side Store. Very Pathetic Service, I never suggest to Anyone to go there. They are not allowed to enter then what if we go for any Service. Too much bad Service, Guard rudely state forward says "Chale jao yha se tum...

I have ordered an ipad air 5th gen which on unboxing found to be defective after which I shared all the images and video to the concern team and they said(on 27-may-2022)we will return the product and will provide you refund its been seven days nobody has picked my product yet and when I contact the customer care they keep saying that you will hear from us in 24 hour but is been three days nobody has called me nor they have picked my product...

Hi,
I have purcahsed CROMA LED HDR SMT 39.5inch EL7362N 3YRWR from Croma Dec 2000, This TV is in warranty, I have raised complaint againts this TV on 30 May 22, as the apps are not working, this TV is doesn't support if the apps are upgraded. Technican visited to check the TV, and said that this model had lot of complaints, gradually all the apps will not work, as the software is not comaptible. The Service team is asking to use...

As I purchased the Sony soundbar 5.1 HT -RT3 system on 27/04/2022 date and within 3 days of delivery the remote stopped working and was not at all operating so I called and complained Croma for this if which they came home and collected the remote and told me we will replace it for you for free which was obvious because the system was only 3 days old but they didn't returned for month now we were continuously calling your croma outlet but...

I purchased my Samsung a52s 5g from Croma and they told me there will be no cost EMI but when my EMI started the interest was charged and after complaints, they told me that it will be returned to you in form of cashback but it has been a long time there's no resolution to my complaint and still, interest is getting charged and the cost of my phone is increased as compared to what I was told so its s sheer case of misrepresentation....

We took a appliance service gold plan. We were informed that we can receive certain services on all electronic appliances for free of cost until one year. We informed the store to get the services for AC wet service and gas installation. But the agents only do e the wet service and came back 3 days later for the gas installation and charged us money for the service by lying that they will only do for only samsung and that we need to inform...