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Croma Complaints & Reviews

www.cromaretail.com
3.8
Updated: Apr 12, 2026
Complaints 3315
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2335
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Croma

Croma reviews & complaints page 38

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A
aravindvgopal
Jul 18, 2022
Resolved
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Order Id[protected]. I purchased an phone 13 from croma online portal with Rs 6000 cashback offer through Kotak credit card.
It has been more than 125 days since I made this transaction by still the cash back is pending .

I mailed their customer care id several times and have made at least 6 calls to their customer care number but I keep getting dragged around without any proper response.

I did not expect such a bad gesture from a Tata company.
Anyways lesson learnt ..
Sep 5, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2022
Croma Customer Care's response This is certainly not the Croma experience we wish for you to have: hassle-free offers is what we aim for. We have noted down your details, and our customer service team will reach out to you regarding your billing issue.
Verified Support
Jul 22, 2022
Croma Customer Care's response Hi, our team reached out to you regarding your concern, and as per the call update, the cashback will be posted in 120 days. We request you to please wait till July 2022, the end of the month.
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    Chirag23
    Jul 18, 2022
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    I ordered iphone and selected no cost emi with instant cashback but in statement of hdfc it was easy emi with chargeable interest.
    Croma customer support has been notified about the posted complaint.
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    Received refund
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      T
      thanganadar_
      Jul 18, 2022
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      I have ordered on 15th July 2022
      CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution. I made many calls for refund but no proper resolution. I want your attention in this matter to close this case
      Croma customer support has been notified about the posted complaint.
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        thanganadar_
        Jul 18, 2022
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        Hello team,

        I have ordered on 15th July 2022
        CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution provided it’s been more than 48 hours now. I made many calls for refund but no resolution.

        I want your attention in this matter to close this case
        Croma customer support has been notified about the posted complaint.
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          A
          Akhil1211
          from Mumbai, Maharashtra
          Jul 17, 2022
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          Address: Croma

          I had ordered a smartphone gimbal of rs6990 through croma website.

          Order id[protected]

          I actually wanted to collect it from the store but mistakenly I opted for home delivery then I instantly cancelled the order. There is no any proper message of refund or the product delivered. Please help me with this. If you can deliver the product it's also okay for me otherwise please refund my money back so I can directly buy it from store or any other website.
          Croma customer support has been notified about the posted complaint.
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          Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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            A
            Ashish rabari 4440
            from Ahmedabad, Gujarat
            Jul 17, 2022
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            Address: Ahmedabad s.g high way near high court

            Dear sir i purchase washing machine 11kg samsung from croma s.g high way my purchase date is : 26/06/2022
            And after 2 day install washing machine after i use next day washing machine but its was take a long time for clothes 4 hours after i visit croma store he say content to samsung service centre after 2 days service engineer visit at my home he say water pressure problem in washing machine but he say this fault is your side not our washing machine side he say water tank height require 20ft but when i visit croma store croma sales executive not say me require heights 20 ft water tank to washing machine i am very irritated from croma service and samsung service i want return this product and want a refund please help me sir crome executive not answer properly i attached my invoice copy please support me and help me sir
            My call number : [protected]
            Croma customer support has been notified about the posted complaint.
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            Third class service from croma i want solution
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              T
              thangaperumal nadar
              Jul 16, 2022
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              Resolved

              Address: Infiniti Retail Limited CIN: U31900MH2005PLC158120 Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India T
              Website: Www.Croma.com

              Order no#[protected] I have ordered on 15th July 2022
              CROMA SURGE PROTECTOR 5 WAY CRCP1002 2 pieces of Rs.1618/- ( via SLICEPAY) payment was successful. It was debited from my account but croma not processed the refund after the order got cancelled. I had made complain. My complain was registered but no resolution. I made many calls for refund but no proper resolution. I want your attention in this matter to close this case
              Aug 22, 2022
              Complaint marked as Resolved 
              Croma customer support has been notified about the posted complaint.
              Verified Support
              Jul 22, 2022
              Croma Customer Care's response               Hello, we checked internally and as per the updates, your refund has been done. Please feel free to reach out to us in case any further assistance is required.
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                T
                thangaperumal nadar
                Jul 16, 2022
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                Order ID:[protected]

                Order canceled refund not processed
                Croma customer support has been notified about the posted complaint.
                View replies
                We are very sorry for the hassle. We will get this looked at, and will do whatever possible from our end. Can you email us at [protected]@croma.com, so we can take this forward? Please do include the registered mobile number (at the time of purchase), the invoice number, order number, and/or product details in the email.
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                  T
                  thangaperumal nadar
                  Jul 16, 2022
                  Resolved
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                  Resolved

                  Order ID:[protected]

                  Hello,

                  The above order has been canceled but I did not received refund into my source account yet.

                  Kindly process the refund for above order asap
                  Aug 22, 2022
                  Complaint marked as Resolved 
                  Croma customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 22, 2022
                  Croma Customer Care's response                   Hello, we checked internally and as per the updates, your issue has been resolved. Please feel free to reach out to us in case any further assistance is required.
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                    S
                    Shobith Rai
                    from Bengaluru, Karnataka
                    Jul 16, 2022
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                    Address: Bangalore

                    I hold Chroma e cards which got expired in the month of Jan2022. Could you please help me renew the same.
                    Croma customer support has been notified about the posted complaint.
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                      A
                      ARCHIT jh
                      Jul 15, 2022
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                      Platinum plan 3 years refund

                      I just buyed laptop from croma and i t was defective and i got refund from the company
                      But i purchased the 3 year platinum plan from my laptop but it was refunded by dell company itself and now I want the plan refund because it is not in use to me because I got refund of my laptop
                      Pls refund my plan amount 2499 otherwise I have to take serious action via consumer court i am really fed up now pls help me out
                      Registered...
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                      A
                      Amit Gharde
                      Jul 15, 2022
                      Resolved
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                      Resolved

                      Please note that I brought a croma tv online which was found to be defective on 7th July.
                      I requested for replacement and still no replacement is provided to me.
                      attached invoice of purchase.
                      pls help.
                      Sep 2, 2022
                      Complaint marked as Resolved 
                      Croma customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 18, 2022
                      Croma Customer Care's response                       This is certainly not the Croma experience we wish for you to have. We have noted down your details, and our customer service team will reach out to you. Rest assured, the best possible course of action will be taken.
                      Verified Support
                      Jul 22, 2022
                      Croma Customer Care's response                       Dear customer, as per our internal updates, you have received your product and the issue has been resolved.
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                        B
                        Beautys
                        from Pune, Maharashtra
                        Jul 14, 2022
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                        Address: Aundh pune

                        Refused to allow a woman to use washtoom on a rainy night. This js heartless of a brand like Croma. Very disappointed.
                        Croma customer support has been notified about the posted complaint.
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                        Dear customer, thank you for the honest feedback: we have conveyed this to the store management and we will better our services. Please email us at [protected]@croma.com, if you would like to add more about your experience.
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                          UmangMS
                          from Hyderabad, Telangana
                          Jul 14, 2022
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                          I ordered a mixer grinder from croma website. Money deducted immediately, but their portal was not able to detect that. They said its under progress in a pop up,
                          Worst part is, the order even didn't show up on the portal, no idea where it went. Raised a complaint but haven't heard back from them.
                          I either want my product or refund immediately.
                          Pathetic service by croma, never ever order from croma online
                          Croma customer support has been notified about the posted complaint.
                          View replies
                          Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                            U
                            UmangMS
                            from Hyderabad, Telangana
                            Jul 14, 2022
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                            Money deducted, but order is not confirmed, not showing up in the portal, no refund

                            This is happening with so many people.
                            I ordered a mixer from croma online, money deducted immediately, but their portal was unable to track it.
                            Even order is not showing up in the portal, i have no clue where it went.
                            Raised a complaint, but haven't heard back from them yet.
                            Pathetic service from croma, will never ever order from their website....
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                            A
                            adv.yogi
                            from Chandigarh, Punjab
                            Jul 13, 2022
                            Resolved
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                            Resolved

                            I had purchased one laptop from the esteemed company croma on no cost emi and it was agreed that the interest would be refunded after 90 days of purchase. It is pertinent to mention here that the laptop was purchased on 16.3.2022, but the interest has not been refunded by the croma inspite of several calls on customer care. My service request no is SR[protected]. I would like to say that such a poor service from such a big company was not expected by me.
                            Aug 19, 2022
                            Complaint marked as Resolved 
                            Croma customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 15, 2022
                            Croma Customer Care's response                             We are very sorry for the hassled purchase experience. We will check your details and let you know what can be done with regard to your refund request. Our customer service team will reach out to you.
                            Verified Support
                            Jul 18, 2022
                            Croma Customer Care's response                             Dear Customer, we tried to reach you at the given number but couldn't get through. Please be informed that we have initiated an EGV (Electronic Gift Voucher) of Rs 1000 as a compensation. Please let us know if you need any further assistance.
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                              A
                              arora14
                              Jul 13, 2022
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                              Address: Gurgaon

                              We bought a Samsung Refrigerator from Croma. The modem had only one big veg basket and had the slot for the small basket. But the small basket wasn’t available at Croma.

                              We were informed that we can place a request for the small basket with the Samsung Engineer at the time of installation and he would get it directly from Samsung.

                              But when we reached out to Samsung, they said that they don’t manufacture the small basket for the model we bought.

                              We bought the refrigerator keeping in mind the space for fruits and Vegs. Only one basket doesn’t help much.
                              Croma customer support has been notified about the posted complaint.
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                                S
                                Sai vijay 1993
                                from Hyderabad, Telangana
                                Jul 13, 2022
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                                I have purchased an laptop in croma worth 42790rs and the next day I have cancelled . From past 20dyas I am following up the croma, they always saying that refund is under process.

                                Till date I didn't even get any cancellation email or refund initiation email.
                                Croma customer support has been notified about the posted complaint.
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                                  H
                                  hrsutariya
                                  from Surat, Gujarat
                                  Jul 13, 2022
                                  Resolved
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                                  Address: Sarthana Jakatnaka

                                  I have visited the Croma store located at Sarthana Jakatnaka, Surat, Gujarat. I want to purchase an product but staff is not available for long time as well as no one is addressing the product queries. Have requested two to tree times to address the queries and explain the feature about the product but no one came till 15-20 mins.

                                  I have visited so many time earlier also and face the same problem but no any improvement can be seen yet since last 2 years.
                                  Aug 19, 2022
                                  Complaint marked as Resolved 
                                  Croma customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 15, 2022
                                  Croma Customer Care's response                                   Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                                    A
                                    advocate Yusufkhan
                                    Jul 13, 2022
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                                    Address: Ram chowk ghod dod road surat

                                    Respected sir
                                    I purchased one plus CE2 model mobile from your ghod dod road Surat outlet with invoice no. SLA[protected] on[protected] when I had purchased the mobile your executive told me that if payment is made by ICICI card you will get Rs.1500.00 instance cash back and no cost Emi.
                                    After your executive suggestion i brought the mobile on card and Emi but I got the email from my bank about emi detail with extra interest charges which cost around Rs.1000.00 which is charged due to your executive misguided and fraud and malafide practice
                                    So I am here complaining you about interest charges which laible to pay you because of your executive fraudulent act.
                                    Croma customer support has been notified about the posted complaint.
                                    View replies
                                    Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                                    Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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