Croma Complaints & Reviews

Unable to open / login youtube and unable to update any application that was provided by croma. When i try to contact technical team, they are saying, we cant update any application once it's upgraded. is this fair?
if this is the case who will buy croma product ? now am doubting croma is branded or not ? almost 2 am checking with support team but still am not getting proper solution....

Hi,
I ordered a Voltas Beko French Door Refrigerator amount 87490 INR, Order ID:[protected], Registered Mobile No:+91-[protected] on 6th Apr'22 which was shown to be delivered in 2 days. After delay in delivery I inquired on 8th Apr'22 but they confirmed only on 11th that product is out of stock and can't be delivered. I asked for refund and after not getting any response I call customer care they confirmed on 13th...

I complained regarding this on 13 April 2022. One person visited and told the thermostat is faulty, it shall be replaced. Then after 2 days I received this
Hi, the Repair Request DEL130422FS02136 for your product has been cancelled. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

I complained again and spoke to the CC. I was told the compressor is malfunctioning...

I purchased REDMI NOTE 11 PRO on Saturday 23/04/2022, phone give me lot of problems like hang, over heat, video quality is not good, videos are blur, apps are not properly work... And so on

I request you to refund my money...
Pls, do the needful
And also when I purchase the product there is no demo piece also, croma staff told me to pay first and then only we open the product... So there is no option for me...

I ordered redmi 55inch tv on 17th april and tv was to be delivered on 20th april but the product delivery was delayed and it got delivered on 23rd april. Now no one is coming for installation and not getting any calls from technicians who should come to install this tv. Even after calling customer care they are saying to wait 24hrs to 48 hrs since the 48hrs window is also completed. Customer care just ignoring the case and not looking into...

Croma Gift Card is expired on 17th April, I was not able to redeem those due to Covid lockdown situation.
Please consider the covid situation and request you to renew my gift card.

Thanks
Mohan Hemnur...

I, Paresh Nanda, had ordered an Symphony Touch 35 Air cooler from Croma's website on (12th April 2022), for the Order number #SLE001EC4804451. The features of the product mentioned on the website were far different from the product I received. The product received by me was similar to the one I had ordered but had no such features as mentioned on their website. The moment I noticed this I requested Croma to replace the model and deliver the...

I have purchased Bajaj Frio 23 cooler yesterday.it delivered today .when i started it smells like burn wire . please find out solution as soon as ....

This is regarding one of the product I purchased from the Croma and it’s a refrigerator, it was delivered to me on 6th of November 2021 and as I was travelling and this product was for my new home I kept it at there and decided to open when I shift there, so yesterday 22nd April when I called the Samsung installation person for installation I came to know my product is damaged very badly and it’s the fault of Croma, I have all the evidence...

I tried placing JBL Flip 5 order on[protected], the first transaction failed but money was deducted form my card. I reordered the product with another payment, hoping the deducted amount will be refunded back.
I called the customer care on 19th, 21th and 22nd April, asking for the status and assistance for the same.
All three times Its said I will get a call maximum within 24 hrs. about the same, but I have received no calls/mails/etc.br...

Complaint for not replacing the spilit 1.5 ton ac purchased from croma under order no.Soao[protected] of 19.3.2022 by croma, chandigarh-160022
reg no - [protected]

i purchased one ac of 1.5 ton capacity on 19.3.22 which is not giving the cooling to my satisfaction. Despite i followed up the matter of immediately return and replacement by new one for the last more than one month. I regretfully say nothing is done neither...

Ac model : crac 7701
date of installation :13/11/21
water is seeping through the ac thus making all the walls and floor wet. Thrice complaint has been launched and people had come to resolve the issue but have made it worst all the time requesting you to send someone who knows their work and get this problem solved...

Hello,

I had 2 Croma e-gift cards worth 5000 each, total 10000 Rupees and both the e-gift cards expired recently on 17th April.
I was unable to redeem both the gift cards since last year due to Covid / lockdown situations last year. Also, many for months the Croma shops were also closed so I was unable to decide on purchasing or using the gift cards.
Request to conisder the Covid situations last year and please...

I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/
payment has been made of Rs. 6291 using Idbi Debit Card. The amount has been deducted from my account but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!
• Email ID: [protected]@gmail.com
• Date of Transaction: 19/04/2022
• Transaction...

I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/price was 6999/-on[protected]. and I applied a offer of 10 % discount on credit/debit card.so payment has been made of Rs. 6291. but I didn't receive confirmation and reference number using Idbi Debit Card . The amount has been deducted but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do...

I ordered Apple iPhone 13 on 19th April with my HDFC credit card for 6 months EMI mode. I got confirmation sms from HDFC about this transaction, whereas I didn't received any order detail/confirmation email from Croma.
SMS from HDFC:
ALERT: You've spent Rs.62132.18 on CREDIT Card xxYYYY at INFINITI6576 on[protected]:22:59:00.Avl bal - Rs.182439.82, curr o/s - Rs.97560.18.Not you? Call [protected]...

Hi I placed my order for Apple MacBook Air (MGN63HN/A) M1 Chip macOS Big Sur Laptop (8GB RAM, 256GB SSD, Apple M1 GPU, 33.78 for invoice number SLE001EC1679047 and order number[protected] and still haven't received my cash back since I placed my order on 13th April 2021. It has been a year since I have been waiting for the cash back and the ideal wait time is 120 days for the same. I request you to resolve this matter immediately since...

I ordered an Apple Iphone 13 (128 GB, Blue) on 19th April around 7:00 PM in the evening. The amount got deducted from my credit card, but I received no order confirmation whatsoever on SMS, mail and my croma profile. My order history does not show anything at all and is empty.

I sincerely request you to please check into this matter as soon as possible, as I have filed multiple complaints and the customer service team is not...

My order of IPhone 13 (128 GB, MLPH3HN/A, PINK) was not confirmed by your website portal. I did not receive any mail or SMS on my purchase, nor does it show on "My Order" page.

The amount was debited from hdfc credit card.
Please look into it ASAP...

I placed an order for oneplus y1s edge for 16999 the payment got deducted after that i got no response, neither i recieved a message for the order being not placed or anything just nothing...