Croma Complaints & Reviews

It's been over 48hours, since Rs. 2518.20 was charged to my credit card for my croma online order:[protected] by Infiniti Retail/Croma and there is still no sign of an invoice or order confirmation email.

All I got is a "Payment in transit" email with the below contents:
"We'd like you to know that your payment is in transit and we are awaiting payment confirmation from our partner for your order[protected].
We will send you an email with your order details as soon as the payment is confirmed."

Support team is only good for letting me know a 24 to 48hrs' ETA, everytime I email or call them.

It's as if I'm having to deal with an illegitimate company and not a Tata enterprise.

This is my first Croma online order and going to be the last one.

On 19.05.2022, I have called croma customer care number and informed them that I am facing issues with my TCL LED 109cms, that while watching TV it is flickering and the screen is turning black to which I was informed by the croma that i’ll receive a call from the Kamla Nagar Croma store and then one technician will visit my place to check. I didn’t received any call from the store but the TCL technician visited my place and stated that he he can not fix it as there warranty is expired and I am under the Croma extended warranty. Then same day I again called croma customer care and informed them about the same, then again I was informed that i’ll get a call from the Croma store Kamla Nagar and again 1 technician will visit my place. Further on 21.05.2022, one technician visited my place and stated after checking the LED that my LED is Dead and within 15 mins i’ll get a call from the Croma about the replacement or refund, but all in vain as I didn’t get any call from the Croma. Then again I called croma customer care and informed about the same on 22.05.2022 (I think) and since then I am making regular calls to croma and everytime I am been informed that i’ll get a call from the Croma Kamla Nagar Store for the update, but all in vain as till today i.e. 30.05.2022 at 7.05 in the evening, i have not received any call or update from the store

I have never accepted this kind o[censored]nprofessional and unethical behaviour from Croma atleast. The only reason of me buying from Croma is its services but now I think either croma's senior staff has changed or they people has stopped giving its services and are only here to loot the innocent customers by fooling them by charging them extra about the services, and when they need it croma backoff.

If this is how croma have changed your services, then I have no other option except to take and initiate legal action against croma, as I have been cheated and looted by Croma by charging me extra for the extended services and when I needed them then I have been asked to run from pillar to post.

One of the worst and most unprofessional store Kamla Nagar. As their senior staff does not want to work.

My registered mobile number is [protected]

This is to complain about the Panasonic AC which was bought exactly a month ago. There has been some technical error seen when we turn on the AC. It not displaying the number and degree on the unit and nor it is taking any commands from the remote. Neither the AC is cooling at all.
WE RAISED A COMPLAIN TO CROMA AND ALSO TO PANASONIC. IT HAS BEEN MORE THAN 48 HOURS AND NO ONE HAS CAME TO GIVE A VISIT AND LOOK AT THE PROBLEM.
WE CALLED AT CROMA ISKCON BRANCH AHMEDABAD GUJARAT AND THEY DON’T EVEN HAVE UPDATED DATABASE OF IUR ADDRESS, WHERE THE AC WAS ACTUALLY DELIVERED.
CROMA AND PANASONIC CUSTOMER CARE PEOPLE SAID SOMEONE WILL COME AND LOOK WITHIN 48 HOURS.

NOT A SINGLE ### PEOPLE HAD COTHIS IS THE WORST SERVICE PROVIDED BY CROMA AND PANASONIC.

I placed an order on Croma on 23/5/22 for Logitech MX Keys keyboard. The money was paid by debit card to the value of INR 9445.50 but no order confirmation and order is not visible in my account. I saw an error in order confirmation page. CM90000-Unable to process the request.

I have not even been provided an order confirmation number. I have since reached out to croma support who has provided ticket number: SR[protected] but fail to acknowledge any further communication from despite multiple emails. I have also requested refund but no response. Please help refund my money debited in full as I have not received the product.

product ordered: https://www.croma.com/logitech-mx-keys-bluetooth-usb-keyboard-hand-proximity-sen...⇄

I have ordered Boat Headphones for my personal use via Tata Neu. They promised to deliver the product on 21st May. I got the late delivery on 23th May. The reason for late delivery is not disclosed to me and neither I was communicated for late delivery.

After I got the delivery (Delivery person just left the parcel to my grand mother without any concern), I checked the product and found that Mic is not working. I initiated the refund request on the same day.

I still haven't even communicated on when and how my refunds will be processed. Every time I call customer support they keep saying it will be processed in 5-7 business day. I am no longer beliving in Tata Neu.

It was my first order on tata Neu and I am not going to order it from this app anytime in future. Pathetic experience.

I bought vivo v23 pro on 26 may 2022 at 9 pm .When I went to the shop, I was confused whether to buy OnePlus 9, Vivo V23But salesboy suggested me Vivo V23 Pro.salesboy told me oneplus 9 have plastic body and vivo v23 pro have aluminum body.
And they told me vivo v23 pro have 120hz refresh rate but it is 90 hz and i bought vivo v23 pro for 37k.
And when I came home, its battery was getting drained a lot, so I went back to the shop at 27 may 2022, 7 pm and said so they said charge the battery and shopboy told me i have used google 22 hours used whatsapp 4 hours But I did not even get 24 hours for the mobile and how I have used so much that means I did not sleep all night and I didn't also bought the mobile on 26 may 2022 i am really shocked and it's solve little bitbAnd once it hangs for 20 secs. .shopboy sold me mobile by lying.
And when I took the complaint of mobile today, the shopboy was lying that I had said that 90 Hz is the refresh rate.
But Shopboy compared both Oneplus 9 and Vivo V22 Pro and said that Oneplus is also 120Hz and Vivo V23 Pro also.
And then says that it has an aluminum frame and when I said search it went on google and later comes and says that it is a plastic frame.
And they again start manipulating me.
And when I said that shopboy sold me mobile by lying so much I want replacement.
This phone don't have good camera quality and also i want 120hz refresh rate but in this phone have only 90hz .
And because of the plastic frame I didn't get the OnePlus 9 and now I want the same.
Croma's shopboys tell a lot of lies to sell their mobiles.
And whoever you tell good about anyone, he will take the same and I was also take Vivo V23 Pro.
And 120hz and aluminum body is important for me.
Croma's shopboy cheated meand start misbehave with me i want replacement.

The Order placed 20.05.2022 with Delivery date 22nd May 2022, but as today we are sitting on 28.05.2022, and still not received the said delivery.

TATA NEU :
Transaction ID
#c[protected]-[protected]

Date & Time
20/05/22 | 11:10 PM

Product detail:
Haier 1.5 Ton 3 Star Window AC (Anti Bacterial Filter, Copper Condenser, HWU18F-OW3B1N, White)

Iam dr jithendra mohan shetty, ph no. [protected] regular customer of chroma and share holder of tcd, tata coffee and tata elexi. i have bought hp 136 nw printer from croma jp nagar 2 phase bangalore. promised installetion but not keeping up promise after payment. our house is in jp nagar 6 phase T arm distance. called repeatedly but troubling so much to this senior citizen. please do the needfull ot take back the oroduct. we bought this bevmcause of TATA.
regards
dr. shetty

From the past 1 week my ac is showing E8 on ac display and registered a complaint regarding this to the croma customer care. They sent a technician to look into it and after checking the ac, the technician told me that the ac will be replaced as this is under warranty.

SR ID :BAC240522FS00012

He informed me that it will take 4-7 days for the replacement and then they closed the case by themselves. No action taken by their side.

I bought the air cooler a month back and its blower has stopped working.

I ordered one earbuds and one powerbank from croma.com on may 25 2022 and I paid via kotak debit card and money instantly deducted and after few minutes I got a email from croma with title "Payment In Transit" and thought I will take 10-15 minutes to confirm the payment but... Here is the gam starts!

My order never confirmed due to payment in transit. I see nothing in my orders page in my croma account. Now you can imagine what I am thinking... After paying full amount you didn't see the order in the orders page, it's pure SCAM feeling.

I contacted croma support and a lady said we will deliver it to you before the estimated delivery date but I was sure that they gonna refund the money and after 2 days I got a email from croma grivience officer that they gonna refund the money because order not confirmed?? I mean really??

I will never ever going to buy anything from croma now and request you all to be very careful while ordering anything from this 3rd class buggy website.

They take the money and after some days they refund it.. this is my extremely bad experience with croma.

This company literally ruining the TRUST of TATA. Tata higher management should take hard action..

For me, I never going to buy anything from croma, REST IS YOUR CHOICE!

Hello sir sir i am continuously calling you mail message from last 5 days i am telling you about my problem in every way and for which you are telling me again and again upload video back end team working And I am not able to get any solution like this sir I want to clarify one thing to you if I don't get any solution within the coming 4 days then sir I will file in a court against you and its only croma will be responsible for this. Sir I have become very upset and I am very much angry sir I did not get a positive response even one percent from you and for this I will file a case in court within the coming 4 days and on facebook on twitter I will upload your video on every social networking site sir if i don't get my solution in coming 4 days then sir i request you please give me my solution and return my product and i get my amount refund or my product deliver me
thanks
kriti bhatia
croma id-[protected]
order id[protected]
contact no-[protected]

I purchased croma ac at annasalai branch chennai on 15 th and installation was done on 18. today on 27 the ac is showing error and no cooling happending
error code is EO
made three calls to croma office. they say engineer will contact but no one responding. pls the registered mobile number with this product is [protected]
REPLACE WITH NEW PRODUCT IMMEDITELY
Deepak jadiya

Installation pending for TV since 19th May for Order ID:TC[protected]. They just say we are looking into it.

On 20th May placed order for HP 14 S fq 1092 au in Tata Neu website(Chroma ), it got delivered on 22 May 2022 .The moment I unboxed it, found screen frame popped out near to the camera and it’s clearly visible . Raised service request in order details page of Croma . Since then Croma not saying any thing regarding replacement. It’s been 6 days, every day was following up with customer care and also on mail they said wait for some time . I don’t know how long I need to wait . Pathetic service.

Am suggesting everyone not to buy products in Croma as they are cheaters simple looting customers money by sending defective products.They should be ashamed by providing such kind of service to the customers.
Name : Mahendar Reddy

Received defective laptop and service request has been raised on 20th May 2022 still no update on this issue. It’s been 5 days since day 1 they were saying we forwarded ticket to concern department, they are working on it.Ak not sure how long it will take to resolve the issue for product replacement if it found defective . As per policy if customer found defective then they will replace or refund in 2 working days .
Ordered product : HP 14 s FQ 1092 AU
One of the worst customer service . Better don’t buy products online especially in tataneu or Croma .
Name : Mahendar Reddy

Below is the complaint posted on Croma, Belapur Google Page:

Please note that i purchased a 2 Ton A/C of Samsung from this Croma store end of the month of April. There was an internal error in their billing department after which the A/C was delivered at my home as well as office. The A/C which was delivered at my office was made by error on their part and was done without payment which was stamped and received by one of the employees.

After one month Croma called me on Sunday and asked about the double delivery. on the following Monday two of the staff from Croma came and inspected my office premises and also questioned one of the employees who had received the A/C. After office hours a manager named Mr. Vikram visited the office and misbehaved with the employee creating a ruckus and called me after which i asked him to leave and come in next day in my presence. The following day he came back again and misbehaved in my office premises raising his voice and even though i agreed that the A/C was delivered twice by error and was misplaced / stolen he accused me directly and said i was lying and hence we proceeded to the CBD Belapur Police Station today and on their advise agreed to pay 45000 for the misplaced A/C and completed an IMPS today itself. Even in the Police Station Mr. Vikram misbehaved and accused me directly.

I would like to warn everyone and anyone dealing with Mr. Vikram at this store and would advise not to do any dealing with him directly or may face the same consequences as myself. His name and contact number is as follows:-

Mr. Vikram [protected]

In accordance to the above incident please note that i have spoken verbally to the Croma Belapur Manager Mr. Sandeep and also sent two complaints towards Mr. Vikram on their customer complaint emailBelapur-lords.[protected]@croma.com. Hopefully some senior person from TATA / Croma will look into this and get back to me ASAP.

Below is the complaint email sent to Belapur-lords.[protected]@croma.com:
Dear Sir,

Please register my complaint to the higher authority in Croma and let me now the action taken against Mr. Vikram. Please note that even if there was a problem in our transaction which was due to the error from Croma in the first place, Mr. Vikram had NO RIGHT to come and make a ruckus and scene in my office premises as all other staff from Croma have behaved respectfully.

Such a person cannot represent Croma and arm twist the customers and misbehave in their office premises and have NO RIGHT OR AUTHORITY to do the same. Please get back to me ASAP.

I ordered a oppo A16k phone from croma on exchange offer for Rs 9990 but the delivery person didn't take the old phone as it was cracked and I had made online payment at the time of placing order .i was promised a refund within 14 days but now it is a month and I made 10 calls 6 complains( registered) and still haven't credited with the refund ! The credit card bill is on my table i m supposed to pay it but why should I if I haven't even spend it ..it's cromas responsibility totally for the situation I am in i want my money back as soon as possible or will be forced to sue you croma!! Order I'd :[protected]
Sanjay Pandey

I was promised a delivery date of 24th May. My order[protected] is still not delivered yet. It states out for delivery but the product has still not reached. Tried reaching croma customer care multiple times but no resolution has been provided. i am going to take this to consumer court and sue them. this is bizzare and worst service . I wont recommed croma online to any one. I will also report an FIR to the police station if the product is not delivered to by EOD tomorrow.

Raised service request through call twice, still there is no response from croma. The query has not been resolved. Query or complaint was noted but for no response.