Croma Complaints & Reviews

I have placed an order from Croma online 3days ago, money was debited from my account, transaction was successful but the order was not placed.
The order should've been delivered 2 days ago, if the issue was sorted by support team.
I've been contacting Croma customer care since 3 days and they are not able to help or even update on the status of the issue.


Below are the order & transaction details,
Date of Transaction- : 13th May 2022
Time: 4:55 PM
Transaction ID: #c[protected]-[protected]
Order id: TC[protected]
Product details: Apple iPhone 13 (128GB ROM, MLPF3HN/A, Midnight Black)
Amount: ₹64, 990
Location: Hyderabad

My noise smart watch problem

I went to Croma store on 11th April in Supela, Bhilai C.G. 490023 to buy IPhone 13 & gave advance of it one day prior because they said that then only the color i wanted will come. Next day when I went there they told me that they forgot to place order for that, after some discussion he said he will arrange for that color but I have to wait for another 6-7 hours. As I wanted it that day only because I had to travel to Pune and the payment method that I chose was finance basis, the store manager called me after 6 hours & that moment the process of taking finance started. It was around 9:30 p.m. and then they started taking time & after asking a lot finally they said that the phone has arrived but the IMEI number is showing sold for that particular handset.

Instead of accepting there mistake they started blaming me that you could have done payment in afternoon. So now my question is without looking at the phone how can I even make payment for it.

So basically this was my experience with Croma & Thank you for succesfully wasting my time & lending me into this problem of not having proper phone while travelling to other city.

Tried buying the "Apple iPhone 13 mini" from your website . For the 19-Apr-2022 transaction invoice was not generated hence the order got canceled and I have been told to order again.

Hence I ordered the same item on 21-Apr-2022. For this transaction also I got the same order Id. Now both the orders I have canceled and have requested for refund from 23-Apr-2022.

I have received a refund for 19-Apr-2022 but have not received a refund for 21-Apr-2022 . Below are the transaction details for the same.

Please do the needful for the refund of the highlighted transaction immediately.

I have been following the same thing for almost a month. Below are the SR's created but have not received a proper resolution yet.

SRIDs created :-
SR ID :SR[protected]
SR ID :SR[protected]
SR ID :SR[protected]
SR ID :SR[protected]
SR ID :SR[protected]

19 April 2022 06.14pm I purchase product Candy fridge and amount 8901rs deduct in my HDFC BANK CREDIT CARD but not generate any order id and any invoice.. I complain croma customer care.
20 April 2022 Time - 07.57pm 2nd time I purchase same product by croma. And croma generate my order id and I get delivery date 25th April 2022.
Order Id[protected]
But Croma not send product and Cancel My Order 25April 2022 and i receive massage your refund initiate But Still Not Received My Refund Amount. This transaction made by ICICI Bank CREDIT CARD
ICICI BANK Transaction ID : 505337
Many Times We call Your croma Customer person Rohit sarma generate my complaint But Not Get proper Response. My complaint no. - SR[protected]
Please Refund ICICI Bank Credit Card Payment Amount 8901rs.
Order Id[protected]
Transaction Amount - 8901rs both payment screenshot attached
Thanks
Sunil Chandra
[protected]

We have purchase split ac wide invoice No.SLA036RS5361076 from chroma store Rajkot on dated 07.05.22. Unit is delivered to us on dated 09.05.22 but till date Unit is not installed and not a single phone number of chroma is on for customer even customer support number is also out of order.

Hello. I purchased an item at a Croma store a few months back. Since then, I have been receiving unsolicited spam marketing emails from Croma along with their affiliated company Tata Neu. I have attempted to unsubscribe many times in the last 6 weeks but the company says I am unsubscribed but I still receive spam mails. I also wrote to their customer support (copy attached) but there is no response. Please address this with the company.

Thank you.

Mitul

I have purchased an LG washing machine on 10th May paying full amount and the product was supposed to be delivered on 11th May. Till now i haven't received my product as well the tracking system is not at all correct. Daily they are updating a different contact number for delivery person and it ended up beings scam numbers.
I'm really frustrated with croma service. Even the customer care people can't help here. Croma online service is pathetic. I raised a cancel order request for my product which is again pending.

Croma has a cancellation policy of 7 days that they take to process the refund. I cancelled my order on 5th May 2022, so ideally it should have been processed by now but still it has not been processed. The voucher amount that I used was Rs 4000, which I have no idea by when it would be provided.

Every time I call the customer care asking the details they tell me that they are looking into the matter and they will call me within 24 hours. It has been over 7 days but till date I have not received a single call back from them.

I need the refund of Rs 4000. Plus, I need Croma to pay some penalty - difference of product price now vs then - for delaying the overall refund because because of their delay now I have to suffer by paying more for the same product which I had planned to purchase during the offer period.

[protected][protected][protected][protected][protected]

Imran Khan (ASM)
Infiniti Retail Limited | A Tata Enterprise
Croma: Ground & 1st Floor, Natraj, Sodawala Lane, Borivali (W) Mumbai - 400092.
Mobile: [protected]
Mobile: Oppo F21
Date: 24/04/2022.
Day: Sunday
Showroom Salesperson Name: Mr Hanif & Mrs Manisha Bhagat

Dear Team,
I recently purchased a mobile phone(oppo f21) from Croma electronics store ( Borivali west ) dated Sunday 24 April 2022. The product is giving me issues persistently, to highlight few of them being overheating, rapid battery draining, the video quality is extremely poor and the camera performance is also unsatisfactory. In addition to this, even the calls are getting disconnected abruptly. All these issues are infuriating and adversely impacts the user experience.
The other day, I visited the Croma store and had a word with Mr Hanif from your team, to whom I explained the extreme problems that i am facing with the device, but the solutions that he gave seem to be more of a work around, for an instance to address the heating problems he suggested me to use the phone in the dark mode and he referred video quality problem to be some network issue which is ridiculous.
Its been more than 2 weeks but still I am stuck with the same issues. I was also promised a complete refund in case if the issues still persisted but all in vain.
I tried reaching out through multiple sources via chroma store or even I tried mailing officially but Mrs Manisha from your team is completely ignorant of the whole scnario and has not proved of any help.
I purchased the product owing to the trust i had in croma, but this experience has disappoined me beyond measures.
Mrs Manisha changes her statements everytime and her behaviour is also too impolite, all my efforts to request for a refund have proved to be futile. This type of service is not expected from a reputed brand like croma.
Again i would like to emphasize, I am not satisfied at all with the product and it is my earnest request that you help me with the refund of the same at the earliest.

I have purchased 2 nos of Voltas ACs on 30.04.2022 and delivered on 2.5.22. Installation is free in the product but not yet installed till date . Croma team is also promised daily but not yet completed the job. Its very bad and inconvenient to me. Then what can I do . Only option is to return the goods and go for other stores is only the solution. make arrangement to return my money at an early and collect the goods.

Invoice no SLA310RS5183523
PRODUCT; VOLTAS INV/AC 1.5T 183VCAZS 2ADJ 3S
QTY; 2 NOS

I purchased a refrigerator from Croma store on Sarjapur Road, bangalore and I was promised by sales agent that I will get 5000 cash back and 2439 as EMI interest cash back after 90 days.
It's been 4 months now and there is no update. has called the sales agent multiple times and each time he says I will get back to you sir.
I had such a good offers available on Flipkart and still I went with Croma store trusting Tata brand.
I took a photo too which clearly shows the offer details.
Be careful with these cashback offers. If it's not immediate, you would struggle like me.

Hope it would be resolved.
Thanks
Saurabh

Upi ref no.[protected]
Person done scam his upi I'd
BHARATPE[protected]@yesbankltd
Transfered to him amount 500 on 11th May at 7.34pm.

I purchased a fridge from Croma on[protected] and they said it would be delivered in 2 days but I haven't received it. 10 days after purchase and with constant follow-ups, they said that the fridge wasn't available so I canceled the order and requested a refund. The customer care representative said that it would take 15 working days from the date of cancellation to refund the amount. It's been more than 20 days but I still haven't got any refund. I request a refund of the total amount and additional compensation due to the delay in payment. Following are the details of my order:

Invoice No.: SLA129RS4584031
Order ID: SOA[protected]
Order Date: 31-Mar-2022
Ordered From: Infiniti Retail Ltd., PMC-Pune (A129), Unit No. F-41, First Floor, Phoenix Market City, Viman Nagar, Pune, Maharashtra - 411014
Cancellation Date: 08-Apr-2022
Amount Paid: 28490

My Croma EGV got expired within 6 months but normally EGV is valid for one year.

Hi team, I had placed an order on Croma website on 9th May and cancelled it on the same day. I haven't received any confirmation for the cancellation. Can you please tell me the refund status? Order ID:[protected]

So, Today i order Oneplus Bullets Z bass edition from croma online, I mistakenly choose the wrong color so i go for cancelling it right away so as I cancel it, I didn’t get anything about my refund, no mail and all. Its been 6 hours and no call or message from the company.
My order id is[protected]

Hi, sir I have bought a headphone from of boat from croma stores in chinarpark kolkata on 22nd January 2022. On 10 th may one side of it stopped working. As it was under warranty they agreed to replace. But when I opted the same model which was to be replaced. They told me either I have to pay more, or choose lesser model as the price has increased . Sir why shall I pay more? It's under warranty, and is it my fault that their product is faulty? Instead of replacement I was forced to get some cheaper model . Is it fare or ethical ?

I purchased Smart Watch and with that AC Service is included called free, specified charges in Invoice for the same.
Now I am trying to Book AC Service, calling, mailing to customer care no resolution after 10 days. I specified Wet Service specific in Mail and they gave me Ref. No. in mail as revert, When I talk customer care executive says this is Not Wet Service Booked, this is Normal Service,
some one call me asking what is Problem in AC and he is from Zopper!! I surprised I have purchased form Croma and what is Zopper, and even the person has no details for the same, he asked for address and Problem,
When trying to call customer after selecting Hindi it speaks options in English, and then after speaks for Option 9 to talk to customer care executive and if I press 9, gots revert as wrong option. I don't know how to get all the thing specified in Invoice 9 services and this is just for 1st I am trying.

I ordered iphone 12 128gb from croma website on 10th may 2022 at 3:30pm. The payment was successfully done but the confirmation mail or message is not received till yet neither it is showing in my pending order list. So i request you to please check the matter as i have done multiple complaints on customer care but nothing has done till yet.