Croma Complaints & Reviews

I was promised a delivery date of 24th May. My order[protected] is still not delivered yet. It states out for delivery but the product has still not reached. Tried reaching croma customer care multiple times but no resolution has been provided. i am going to take this to consumer court and sue them. this is bizzare and worst service . I wont recommed croma online to any one. I will also report an FIR to the police station if the product is not delivered to by EOD tomorrow.

Raised service request through call twice, still there is no response from croma. The query has not been resolved. Query or complaint was noted but for no response.

Hello,

I have a problem in my Croma inverter 1.5 ton ac. After 3-4hrs of starting the ac the error comes and blink 5-6 time "pc 04" and ac restart again and its cooling also low when you compare to its first start.

I am very disappointed with this issue. I need you to sort this out this issue today. Pls call me to know about the error.

BoAt Immortal IM-1000D Over-Ear Wired Gaming Headphone with Mic (Detachable Mic, Black Sabre)

Order ID:[protected]

SR ID :SR[protected]

Product Id:: 247668

Name - Deepak Sharma
Mobile no - [protected]
Email id - [protected]@gmail.com

Refund still not received yet. Needed urgently, please make it urgently.

According to terms and conditions refund initiate in 5 to 7 working day after the product received to warehouse. I'm calling to customer care from last 2 days and tuday also, they always gave the same answer that "sir aap wait kare aapkho 24hours me humare tema se call aajaye ga" The product is already received to warehouse on date of 15/05/2022, and tuday 9days completed but there is no update of my refund, what is going in work in progress tell me also so that i could also known about your work in progress, Always i call and they reply same. It's a request that please make my refund as soon as possible by tuday because i needed urgently. There is nothing left from my side so please don't let me suffer this.

Customer support team placed "Request to cancel" without my confirmation.

I have raised SR for delivery delay but they closed the SR and created new SR for "Request to cancel"

I paid 60k and waiting for more than 10 days, they are just playing with my money ?

if you don't have proper delivery team and customer support team don't come to such a business.

"Blue dark courier response - Dear Sir,

Thank you for writing to us.

We regret to inform you that package has been processed for return back to shipper with an undelivered reason paperwork and ewaybill number not submitted.

We would like to inform you that, as per the Standard Operating Procedures and our contract of carriage, deliveries will have to be attempted as per the address mentioned on the Package / Waybill.

May we request you to please co-ordinate with shipper for further assistance in this regards for redispatch."

I have ordered Croma led from there croma onile website on 21 may my whole amount is debited rs 12169 from my account but still on 24 may my order was not placed i repeatedly calling to croma customer care but every time they said there is some technical issue from there side and wait for response at least 24 hours i mailed there grievance officer but after four days no response i have never seen such a worst service i must say tata will withdraw there name with croma as they are denting there repo

I ordered oppo earphones on[protected] payment deducted got transaction successfull but in my orders its not showing ..Transaction ID:[protected]-[protected]
Order id: TC[protected] ...My contact number [protected]..I want my refund or product . Improve your customer care

I booked boult audio propods from croma on 21 may, 2022 and I made the order prepaid through phonepe UPI to infinity retail and amount of 899rs was debited from my account. But due to some reason I cancelled it.Now, they are not giving any good response and are not even replying back my mail.
My order id is[protected].
I request not to buy anything from croma they are fraud....

I bought "Hitachi SHIZUKA 1.5 Ton 3 Star Inverter Window AC (Copper Condenser, RAW318HDEA, White)" on 20th May 2022 from Croma store at East of Kailash.
The product was delivered to my address on 21st May 2022.
The Product MRP mentioned on Croma website and Store was mentioned at ₹40, 290 and Croma is offering a discount of 13% ( Save ₹5300) on MRP.
The product selling price mentioned on Croma Store and website was ₹34, 990.
I bought this product using HDFC bank card which offered me an additional bank card discount of ₹3, 000.
When product was delivered to me on 21st May 2022, MRP mentioned on Hitachi AC Box was ₹34, 790.
So, Croma selling price of ₹34, 990 was more than MRP ₹34, 790 mentioned on box.
Additionally I felt cheated by false MRP and 13% discount offer by Croma.
It is more painful as it is done by reputed TATA Brand like Croma.
I feel cheated and my trust in TATA group has gone for a toss.
Kindly look into it and help.

I have booked AC Service at croma Tadepalli, Guntur, Andhra Pradesh. Croma had outsourced service to Zoppfer, the technician had spilled water on the AC board there by damaging the board. When the same has been brought to the notice of croma, Tadepalli, they have not responded and now iam left with damaged AC.

Hi Team,
I need to update the name in the invoice to my company name which is - OM SHREE PAINTS

Request you to provide me a update invoice with the name i have provided

My order id - [protected]
Invoice number - SLA013EC5667820
My email - [protected]@gmail.com
My contact -[protected]

I purchased air conditioning on 1st may 2022 from croma online website(https://www.Croma.Com).

Ac is installed and but no ac cooling comes working the same as the fan. (ac is bluestar 1.0 ton invertor and 3star ac)

ac is a totally fake fraud product given.

I complain 3 times about this defective ac to croma/bluestar but no one is came to my place to replace or return this product.

Croma website had done fake remark on my complaint is "swing not working" without talking to me or any visit to my place.

My ac totally working like a fan.

Please help me to return this fake product and give me a refund of the bill amount (31190 inr) plus installation 2000 inr money

i don't want this faulty piece and i don't want to repair this. I had paid full so i want working new ac.

Bill and all screenshots are attached in the attachment please check it.

Also registered this champlain at consumer care india "docket number:3489959"

from,
meera patel
jashn technology
+91-[protected]

I ordered a Voltas AC and it is out for delivery for last 2 days but not delivered yet and when I talked to customer care officials they also don't have any idea where my product is so it's becoming very frustrating for me. This was my 1st online order with croma and i never expected this from an tata group company.

BR,
Ruchi
[protected]

Hi I done payment Of croma order through Gift card And Amount deducted but it is showing Payment in Transit.

On 15 May/2022, i have received a Bluestar 1 Ton - WFA312LL, the delivery person informed me that the product will be opened and installed by technician.
On 17 May/2022 technician visited home he unboxed the product and find out that FINS of the ac are damaged, and he informed me that the product received is damage, please return it.
So i raised the complaint on 17/may/2022 on CROMA regarding damaged product received, with all the damaged details, on 18/may/2022 Morning they have raised a new complaint, for which I asked to Croma, but they don't have sufficient answer. Now on 19/may/2022 they closed all other complain and raised the new one.
Now again i called customer care but again they don't have sufficient answer for that, all they said, i have further escalated the request.
A consumer only have 10 days window for the return or replacement which they stretching, so they can cancel the refund of damaged product.
In this manner they are cheating customers.

ORDER ID[protected]
17-MAY 2022- COMPLAIN ID -SR[protected]
18-MAY 2022- COMPLAIN ID -SR[protected]
19-MAY 2022- COMPLAIN ID -SR[protected].

PLEASE TRY TO RESOLVE THIS AS SOON AS POSSIBLE.

On 14th jan i bought the apple ipad pro 11-inch, at time of buying it there was cashback of 4000₹ was running on icici debit/credit card, they told me that time frame for the same is around 120days. It been more than 4 month now and yet i have recieved any cashback for the same. After calling multiple times and raising request they have not took any step and ignored my problem. Also their customer care representative was not at all helping and cut my call in between. I tired calling dwarka vegas mall croma center, they didnt provided me proper resolution and repeated the same behaviour..

I have purchased bluestar 1.5 ton on 07/05/2022. Expected delivery date was 10/05/2022. But after lodging online complaint it was delivered on 11/05/2022. On 12/05/2022 installation was done and on checking it was found that outdoor machine body was bent and fan was not rotating as explained by installation executive Inayatbhai( sent by Wasimbhai of Standard AC solutions). We went to customer support of croma near L & T circle who assigned executive again to check the status and possible replacement. The executives completely dismantled the outdoor took out fan bent it and did same thing with outdoor body and reassemble same. Being a customer i can't accept completely dismantled and fitted outdoor unit on day 2 of purchase when the defect came from company itself. On using it further now we are facing issue that indoor unit fan works only on auto mode we can't control speed.
Requesting you to intervene and do the needful as we have mailed croma customer support but we are not getting resolution/replacement of defective product recieved from their end.

I placed an order on 3 may 2022 apple airpods 3 my money got debited but my order didnt get confirmed i call daily customer care they always tell me someone will reach me in 24 hours but still i dont receive any update or resolution

complaint number SR[protected]
Money debited 14, 859.10rs

worst website ever

I buy croma 80cm TV from Amazon in the name of Ritu Baluni Mob No. [protected] against vide Inv No. :XNAI-2598 dated and it is delivered on Monday i.e. 09/05/2022 i called many times in croma customer care but every time they said engineer call for installation but till date its not installed.

I did't expect from Croma such kind of service and response. Its pethetic service of croma.

kindly help to resolve the same.

I purchased sony TV on 15/05/2022 and i requested for delivery and installation of TV on 16/05/2022. I spoken with delivery person he told me that sir at your address I can deliver TV at 7:00 pm on 16/05/2022. I asked for installation he told that will be on 17/05/2022. After that I am trying to contact in your office but I am unable to contact. Also the person to whom I contacted for purchasing the TV in your showroom. He is also not provided office contact no. As he was in hospital. So I was not expecting this type of service from croma. It is very bad experience for.me.