Croma Complaints & Reviews

This is regarding Croma Sales executives' unethical behavior for one of the purchases I did last year from Croma, Sector-29, Gurugram. I bought a Bajaj indoor cooler from Croma in April 2020, and its pump is not working for the past two weeks. I have been following up with them regarding the same since then, but unfortunately, no progress has been done so far. Kindly resolve my issue asap.

Contact No. +91 [protected]
E-mail: [protected]@gmail.com

Hi,

I visited the phoenix marketcity store on 1st May to buy the air conditioner, Zaheer one of the colleague suggested to buy 1.5 ton Voltas 5 star 2022 model. I asked for a site visit and said will confirm tomorrow. I asked his number and told I will call him.

2nd May I called him to bill the product and send the payment link so that i can pay online. He suggested me to place the order online via croma website and share the order id so that he can process the order. I did the same. He confirmed he have received the order and since 3rd May is EID, he will get the AC delivered on 4th May.

4th May he is not responding to my calls. I called the store manager Rupen who helped to understand that since the order is placed online it cannot be processed from store which was a total surprise to me.

Can you please help me sort this out. I have not yet received the AC for my Order Confirmation[protected]. I need my money back since the AC has not yet been delivered. Non of the customer care number for Croma is even functional, its highly unprofessional and disappointing.

I am highly disappointed how Mr. Zaheer treated my request and misguided me.

BR
Setu Saxena

I ordered a Ps5 on 22nd April and it had an expected delivery date of 5th May. I had raised a complaint to them regarding not keeping me updated regarding the delivery and the status of the product. They raised a service request in the term of ‘Backorder’. Today, which is on 4th May i got a call from their customer support saying that the product i ordered was out of stock and you will have to wait till the product is in stock. I have no updates on the package, the money which i paid is with them and i have no assurance from them. The Invoice No. is as follows for product "Sony Playstation 5 825GB SSD (CFI-1008A01R, White)". Im attaching few photos of the service request and the order details

Mene apke croma se ek laptop liya tha pr wo same day problem krne laga to mene croma me usko dikhaya unhome bola change ho jayega pr uske baad se koi response nhi mil rha he.staff ki taraf se bhi koi response nhi he agar esa hi raha to me fir mughe cm help line pr complain krna padegi so plz ap kuch help kare.

I ordered a Haier refrigerator from Croma website on 1st May 2022, also did the payment in full. I was informed that the product will get delivered on 3rd May and I am still waiting for the response from Croma on the status of my product. The order ID is[protected].
I need the product to be delivered as promised, if cannot, please refund my money. At least keep a communication on where the order exactly is right now.
Thanks!

Hi,

Myself Tushar Patil,
I ordered a Headphone model "JBL - QUANTUM100" on 1st May 2022, and it got delivered on the same day which was 1st May 2022, but I dint find the Headphone is comfortable, and the sound quality was also not as expected, so I want to return it but when I am raising a return ticket on Croma site, it is giving me an error, and the ticket is not getting raise.

Hence, am Expecting the Croma team to help me by accepting my request to return the product and refund me.

Sunday two television set was ordered... promise was made it will be delivered on Monday...on Monday received notification that product is out for delivery...but delivery was not made...today is Tuesday now it is showing it will be delivered on Wednesday...want to know exactly when product will be delivered ? Why delivery is getting delayed...my house is only 15 mins away from store...
Customer care number given on the bill is also not working...no store number is given ...worst service so far

Dear Sir,

As per Subject I had Purchase LED 40 Inch TV. It has Installed on Sunday 1st May 2022. After we had seen that on Monday that after some time TV has been automatically swich-off.

we had occur this Problem as on 2nd Day as we had not used TV on 1st day on Installed date.

Please Croma Authority take my Complain & Change Product and replace it with Other TV.

Thanking you,

I am Debasis Dhal. I have ordered "Boat boAt 2.1 Channel 160 Watts Surround Sound Bar (Wireless 80W Subwoofer, Aavante 2000, Black)" on 30/04/2022 from Croma and online payment also made on same day and product code was[protected] . While booking it was clearly showing that product will be delivered by 02/05/2022. But on 01/05/2022 evening 17:31 hrs I got message that product is out for delivery. And after 1 min around 17:32 hrs I got one more message that "Product has reached you. "But no product was delivered to me. Again next day morning (02/05/2022) I called croma customer care and asked when it will delivered. Croma customer care told it will deliver by 02/05/2022. Till evening there was no update from croma. Then I called customer care name Mr Rushikesh, Risubh, Indrajit Mandal. No one taken responsibility and said it will delivered by 04/05/2022. And Mr Indrajit Mandal, given wrong information that normal deliver time for Croma is 7 to 8 days even it shows our status for expected delivery is 02/05/2022 which is approx 2 days in Croma site itself. No one helped us after paying our money and disconnected call more than 5-6 times. Please take hard action on this service and on these persons for rude behaviour due to this negligency. And I need penalty charge on this case. I paid almost 8500 rupees and 3 days waste and all my energy I wasted. I want to charge 100000 rupees to all those employees and Croma company for their complete negligency and for cheating and giving fakr information to the customer.

Waiting for Washing machine installation today

I purchased 2 Croma Ac from croma website which was delivered on 28 th April 2022.. even after 4-5 days and more than 10 times calls and emails to request installation of my ac, my AC is not installed nor any call from croma service regarding update for same.. I feel like I have been cheated by croma.. only GOD knows when my installtion will be done OR NOT.. Very very bad experience..

I have ordered washing machine & refrigerator from croma full payment done but still delivered not done what kind of service you people are providing bloody fools just looting people how illiterate your sales executives are give them quality training first

On 24th of April I purchased Voltas 1 Ton AC from Tata Neu application (Online Croma store) it was supposed to be delivered on 27th. But still not received the shipment. I m taking endless follow up with Customer care but no firm response from their team. Shipment agency is Bluedart as per tracking ID. But they have not called me single time for delivery confirmation.. as per tracking shipment is undelivered due to wrong address.. but my address is correct. Which I have already informed Croma people.. Request you all to don’t ever go with online Croma because they don’t care…

On 20.4.22 we have fitted 1 ton AC at our house.

But from yesterday, we have found leakage where drainage pipes are fitted.

Kindly register our complaint and send the technician on urgent basis.

My order of IPhone 13 (128 GB, MLPH3HN/A, PINK) was not confirmed by your website portal. I did not receive any mail or SMS on my purchase, nor does it show on "My Order" page.

The amount was debited from hdfc debit card.
Please look into and delivery the product or refund the debited amount.

debited amount - 67, 900 INR

Unable to open / login youtube and unable to update any application that was provided by croma. When i try to contact technical team, they are saying, we cant update any application once it's upgraded. is this fair?
if this is the case who will buy croma product ? now am doubting croma is branded or not ? almost 2 am checking with support team but still am not getting proper solution.

Hi,
I ordered a Voltas Beko French Door Refrigerator amount 87490 INR, Order ID:[protected], Registered Mobile No:+91-[protected] on 6th Apr'22 which was shown to be delivered in 2 days. After delay in delivery I inquired on 8th Apr'22 but they confirmed only on 11th that product is out of stock and can't be delivered. I asked for refund and after not getting any response I call customer care they confirmed on 13th Apr that refund has been initiated.
It was supposed to be credited in 5-7 days, but I did not receive any money, upon calling the customer care several times they have given 3 different reference numbers for payment done which is of no use because my bank has confirmed there is no payment made and it need to be checked from Croma's end.
I am attaching here my latest bank statement. Kindly help with the refund as I am not getting any response from Croma Retail and my money is stuck.

Regards
Prasoon Kumar

I complained regarding this on 13 April 2022. One person visited and told the thermostat is faulty, it shall be replaced. Then after 2 days I received this
Hi, the Repair Request DEL130422FS02136 for your product has been cancelled. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

I complained again and spoke to the CC. I was told the compressor is malfunctioning...

I purchased REDMI NOTE 11 PRO on Saturday 23/04/2022, phone give me lot of problems like hang, over heat, video quality is not good, videos are blur, apps are not properly work... And so on

I request you to refund my money...
Pls, do the needful
And also when I purchase the product there is no demo piece also, croma staff told me to pay first and then only we open the product... So there is no option for me to demo this product... Hope u understand my concern.. Pls refund my money... Pls pls...

I did not like this phone, while recording...other end people also hear the sound of "your is being recorded"... Pls... Refund my money or arrange for replace new phone

I ordered redmi 55inch tv on 17th april and tv was to be delivered on 20th april but the product delivery was delayed and it got delivered on 23rd april. Now no one is coming for installation and not getting any calls from technicians who should come to install this tv. Even after calling customer care they are saying to wait 24hrs to 48 hrs since the 48hrs window is also completed. Customer care just ignoring the case and not looking into it seriously need to do the installtion anyhow since it has been a week now after ordering the tv