Croma Complaints & Reviews

I placed an order for 14 Croma TV’s and received confirmation for none of them. After complaining what I get to know is that there was a technical glitch from their end and still nobody cared to inform me. All the TV’s are worth 1, 15, 360. After complaining again and again still now post 21 days still I haven’t received any updates from them for the refund.

The same happened with me for 2 microwaves as well. And guess what these people have given the same order number for both the orders, i.e 14 croma TV and 2 microwaves which were cancelled without any notice. What I saw is return received like WTH.

Also, they sent one of my refund to a different account and not in the source account. I have proofs for everything and will file a complaint against these fools in the court soon.

The staff and grievance officer is so useless can’t even explain. Check the order no in below mentioned screenshots. And I have already emailed the customer care and grievance officer all the statements and proofs.

Worst experience ever with Croma and NEVER EVER ORDERING AGAIN.

I ordered a Ps5 on 29thd April and it had an expected delivery date of 5th May. I had raised a complaint to them regarding not keeping me updated regarding the delivery and the status of the product. They raised a service request in the term of ‘Backorder’. Today, which is on 9th May i got a call from their customer support saying that the product i ordered was out of stock and you will have to wait till the product is in stock. I have no updates on the package, the money which i paid is with them and i have no assurance from them. The Order id[protected] is as follows for product "Sony Playstation 5 Digital Edition 825GB SSD (CFI-1008B01R, White)". Im attaching few photos of the service request and the order details

I ordered this LG 1.6 TON AC for my brother who is diagnosed with a severe cancer condition.
He lives in Chennai and to make life a little easy for him I ordered this and right from the date it was delivered to this date, the AC has not worked and umpteen number of calls to the customer care service center is not helping at all.
They say some spare parts is missing and they do not have stock.
Is it that you have supplied us a faulty machine in the first place the is not intended to work at all!

Can you and your organization be a little more empathetic towards my brother and have the AC replaced.
My brother is undergoing chemotherapy right now and it caused a lot of heat in the body and that too in Chennai weather.

I visited your Croma store in Sarjapur Road Bengaluru where the store manager said he will have some one call me back. Nobody called.
He shared two mobile numbers that is not being answered at all. What is the point of giving this if there is not intention to provide service at all???

Both are not answering my calls are calling me back as promised when I visited the store.
Please note we are all senior citizens and visiting the store or following up multiple times in the toll free numbers is way too tiring for us.

Can we get immediate attention? Is there any escalation number that we can contact?

This is truly not resonating with the Senior Man's TATA business at all.

Expecting early resolution from you.

Thanks
Revathi R
[protected]

My Name is Adil Badgujar and I had purchase Liebherr FF 472L TDcs Fright on 0ctober 2021 From Croma Juhu store within 4 months Fright Cooling System has been failed and Fright Door has been broken because of very poor quantity which croma store has been provided me.
Complaint registered under BOF110422FS01059
I had been requested to replace my product on 13 april 2022 but till today no respond, no reply of my mail, no replace from customer care. My Festival of Ramzan has been spoiled because of this deflect product provided by croma Store.
I Complaint this forum to look in it and refund my amount now i dont want to keep relationships with croma
VERY VERY VERY BAD SERVICE

. I have ordered a Sony PlayStation 5 from croma; the delivery status is not correct ; firstly it showed delivered but it didn't deliver to me and I didn't recieve any call from any delivery boy ; after sometime I called customer support but then they said they didn't deliver it yet because they don't have stock of it in pan India. And now they are trying to initiate refund of it and till now I didn't recieve any mail or something regarding refund ; after sometime automatically my order showing in app that return has been initiated ; and i got call from delivery boy that he asked me to pick up but when I didn't recieve any packet how can I gave back it : It is 47490 order which a high value for me ; I am calling continue customer service from last 2 days but they are not resolving my problem ; now it's too difficult to handle the things

I have ordered an ac of ogeneral on 01 .05 2022 through croma the bluedart came to deliver on 03.05 2022 but the seal of the prodect was broken and having holes in the box. I have delied to accept order TC[protected] and the same order that delivery boy has taken back with him that you will get the refund and the same I have intimated to tata Neo and croma costumer care. Till date (08.05.3022) the product is still showing about to deliver in my tata Neo account no refund process has been started by croma in this regard, continuously they are saying please wait.

I have ordered an ac of ogeneral on 01 .05 2022 through croma the bluedart came to deliver on 03.05 2022 but the seal of the prodect was broken and having holes in the box. I have delied to accept order TC[protected] and the same order that delivery boy has taken back with him that you will get the refund and the same I have intimated to tata Neo and croma costumer care. Till date (08.05.3022) the product is still showing about to deliver in my tata Neo account no refund process has been started by croma in this regard, continuously they are saying please wait.

I have placed an order from croma ; after 6 days it showed order shipped at 8:11 pm and deliverd at 8:20 ; but I didn't recieve any product and how any company delivered in 10 mins it's strange ! Now I calling continue croma customer service but they are saying they are working on it it's 50k price order I am feeling very much bad service about it ; i am asking about refund or delivery but they are not responding correct to me ; I never faced this type of problems on other sites ever ; I mailed to all persons of croma but no response received

I had purchased a Spilt AC online which deliverd 3rd day ie, 3rd May2022. Delivery was on time . Since then I was trying to contact Croma/Lloyed for installation, but in vein . Either their customer contact number never reachable or if you lodge service request through portal get cancelled automatically . Today being 4th day I have no clue when this AC would get installed !! No bothereation from Croma isnpite 3 or 4 email request to them and 2 calls to their customer support ! except statdrad replay that your complint will get resolved within 42 hrs

Really frustrated ! Pathetic Services . I am not sure Croma or Llyod but for me both are not at all satifactory

Purchased Samsung ac on 2nd May from baner croma outlet. recd the Samsung ac on 4th May and the registration on your croma website shows as 6th May 7.28am.

While buying the product from your baner croma store, I was assured that technician would install the ac within 48 hrs. UlThe technician visit is yet to be scheduled. What's the point of purchasing an ac when I can't get it installed within 48 hrs ?

Pls look into this asap else I would have to return the product if not installed by end of day 6th May

Filing a complain in the consumer court as well

Placed order for the phone on 4th may on 6th I get a message saying the product has been delivered but never received anything .

I have bought AC on 1st May at croma Bharuch. But still not delivered today. I go to croma for this issue today. But not get proper answer. Pl resolve this asap.

Order no. SOA[protected]

Contact [protected]

I purchased Samsung Geo 1.5 Ton 4 Star Inverter Split AC (5-in-1 Convertible, Windfree, Copper Condenser, AR18BY4ANWK, White) from Croma Website which was delivered on 2nd May 2022.. Even After many time calls and emails to request installation of my ac. my ac is not installed not any call from Croma service regarding update for same. i fell like bad bcz Croma good company but after sell was not. plz help me

[protected] I have purchased a product from Tata Croma and was offered a payback of Rs 1619.95 to be credited within 90 days.

22.02.2022 - I have emailed Croma with all details and consent receipt of 1619.95.

Prem and Abhishek called and informed me that cashback will be credited within 7 to 10 days. However, to date, I have not received the credit into my account.

05.05.2022 - I have spoken with HDFC and they have stated that no money was processed from Croma therefore they are unable to credit it. Hence, I need to contact Croma and ask them to arrange the cashback.

I have enclosed the consent receipt.

05.05.2022 - My last EMI has been deducted from the HDFC bank.

Can you please look into this and arrange the credit?

I received my order (TC[protected] of Whirlpool refrigerator on 25th April 2022 from Croma online shopping. On the same day Whirlpool agent came to install the refrigerator & declared defective. I have raised the Return & Refund service request (SR ID :SR[protected]) on same day. I.e. 25th April 2022. Its been more than 10 days now, Till now nobody came to receive the pick-up delivery & i haven't received any refund back. When ever i call to the customer care, they will say we are looking into the issue & return will happen within 25 to 48 hrs. But i don't see anybody coming to pick-up the return order. Now i could see there is one more service request (SR ID :SR[protected]) automatically created for defective product. Schedule the return pick-up & process refund.

I recently ordered a product from croma which is boat 558 headphones,

It's a defective piece and hence I placed a refund, i returned the product but i still didn't received any kind of reply, i called there customer care number even but no positive response, it's been 16 days and there is no reply from them.

Croma showroom.
Borivali ( west)
Mobile: Oppo F21
Date: 24/04/2022.
Day: Sunday
Showroom Salesperson Name: Mr Sameed

I purchased oppo f21 from Croma electronics Borivali west on Sunday 24 April 2022. To this day the phone gives me a lot of problems like overheating, battery draining fast, the video quality is not good, and a poor camera. When I have called someone then the call will be auto disconnected, so many problems received on the phone while using the phone
On the next day, I visit Croma showroom and meet Mr Sameed and I explain my phone problem ..so he has not given me a proper solution, he said you must apply your phone in the dark mode so the phone will not be heated and the battery will not drain fast and for video quality, he said it is a network problem or connections issue. I am using this phone for the last 10 days but still, I have to get the same issue with my phone. he also said you use the phone for 5 or 10 days if you get any issues we can replace your phone.
I am not satisfied with this defective phone.
I request to you refund my money as soon as possible.

Dear team,

Service number SR[protected].
Order Number [protected].
I placed an order for Nokia C1 plus at a discounted price of Rs 1049 along with many other people. It is a prepaid order and I paid the whole amount in advance. The order was confirmed and processed by Croma retail Aliganj Lucknow branch. I received a message that the order was out for delivery in the morning. But it wasn’t delivered till evening. So I called up the customer centre to enquire about it and I was told the order was put on hold just because it was very discounted. The product was well in stock but just because I had placed a discounted product in order thats why they have put on hold. Extremely unethical practices followed by croma retail store.On extreme conversation with customer care executive, They reluctantly credited a mere ₹1000 gift card saying compensation but this is jot a justified amount. I have put many mails, tweets etc but in vain. Multiple emails and calls made to them without any response from their side. Totally hopeless service.

This is regarding Croma Sales executives' unethical behavior for one of the purchases I did last year from Croma, Sector-29, Gurugram. I bought a Bajaj indoor cooler from Croma in April 2020, and its pump is not working for the past two weeks. I have been following up with them regarding the same since then, but unfortunately, no progress has been done so far. Kindly resolve my issue asap.

Contact No. +91 [protected]
E-mail: [protected]@gmail.com

Hi,

I visited the phoenix marketcity store on 1st May to buy the air conditioner, Zaheer one of the colleague suggested to buy 1.5 ton Voltas 5 star 2022 model. I asked for a site visit and said will confirm tomorrow. I asked his number and told I will call him.

2nd May I called him to bill the product and send the payment link so that i can pay online. He suggested me to place the order online via croma website and share the order id so that he can process the order. I did the same. He confirmed he have received the order and since 3rd May is EID, he will get the AC delivered on 4th May.

4th May he is not responding to my calls. I called the store manager Rupen who helped to understand that since the order is placed online it cannot be processed from store which was a total surprise to me.

Can you please help me sort this out. I have not yet received the AC for my Order Confirmation[protected]. I need my money back since the AC has not yet been delivered. Non of the customer care number for Croma is even functional, its highly unprofessional and disappointing.

I am highly disappointed how Mr. Zaheer treated my request and misguided me.

BR
Setu Saxena