Croma Complaints & Reviews

A lot of my croma vouchers has expired as I was unable to use them within expiry dates since croma store near me shut down . So request you to extend my vouchers, since I paid the whole amount for the vouchers

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Address: Mumbai

I have purchased an A/c on Sunday which was supposed to be delivered yesterday. I haven't yet received it and the concerned person says it will take more 3-4 days for the same. Highly disappointed with such kind of service and logistics. I have ordered it from registered number-[protected] in name of Santosh Harlalka

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Address: Lucknow aliganj

The CX support said that the refund would be in bank account and now they are saying that it's not possible to refund and that product is not good it's a manufacturer defect

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Address: ostwal orchode phae 2 302/11

Mera name agnish singh sir muje pichle 2 months se job par ni bulaya mai sepect ho chuka hun and bol dahe hai vaccancy full hai jab lhali hogi tab ana sir mai yeh hope mai hun ki muje kab bulayenge agr nai bulana toh plzz muje boldi jiye sorry aap nai aa sakte next tilme try karo yeh meri request ignore maat karna plzz

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The Installation of our AC is still not done.
We got the delivery on 19/03/22 but no one has shown up for installation.On top of that the installation team has sent a installation confirmation mail to the customer support when in reality they haven't even shown up and no installation is done yet.
None of the number they have given us are in working condition as we can't call any of them because they are either invalid or wrong.

I am highly confused as to how customers
Support received an installation confirmation mail from installation team because the
AC IS CLEARLY NOT INSTALLED YET

I hope you look into the matter as soon as possible.

Please do the needful at the earliest and send someone for installation.

Thankyou

Regards,
Dipak Chavan

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Address: Croma Pune Mumbai

Website: www.croma.com

I purchased mobile with full payment but product is not delivered.

Order ID:[protected]

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Address: Gurgaon

I booked 4 wet service for a/cs more than a week ago against mobile no [protected]. I was told a service engineer would contact me within 24-48 hours. I waited 72 hours and then called to remind. They informed that they had no update but i would be contacted in 24 hours. When no one called I once again called them and was told the same thing. Summer has started and I'm unable to use my a/cs. I'm sure they're behaving like this because these are free services against a promotion they were running when I bought an expensive laptop from them.

Croma customer support has been notified about the posted complaint.

Apr 01, 2022

Updated by sandy216 There has been no action even after 3 weeks

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S

sandy216

from Gurugram, Haryana

Mar 24, 2022

The complaint remains unresolved despite their assurances

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Address: 64, Pathuria Ghat Street

Sir,
I Prashant Modi bought a Croma LED TV (32 inches) from crom.com on 9th March 2022. On booking the order I entered my Company’s GST number and validated it and did online payment through a card to successfully book the order. It showed that I will receive my TV on 9 March 2022 but I did not receive it on the mentioned date. On complaining about the same on 9th March in your customer service department they just said they will...

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Address: Delhi

I have purchase a lenovo laptop from croma karol bagh delhi branch. as per bill and purchase date is 13/03/2022 . But i have checked the laptop warranty. already started from 14/12/2021. thus he is provided the used laptop. as per company policy and croma laptop warranty is 12 months but as per device only 9 months is remaining.

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Address: 1 St floor rno 7 bmc Market Bldg Parel Village, KUBER LANEa

Mane 1st march ko phone liya uska battery low ho Raha hai. Maine 2nd march ko Croma me wapis Diya Lakin Abhi Woh muje wohi mobile wapis Kar Raha hai jab ki uski battery low ho rahi hai, Baad me unhone muje wapis bulaya Aur wapis Bola ki One plus mobile ki Battery half day tak hi chal ta hai uska Processer and uski coluer full screen ke karan, to yeh baat apke executive Jo pehle bata ni thi n din me 2 bar charge Karna pad Raha hai yeh apke executive Ka mistake hai
Dear Sir/Madam Mera request hai ya to Mera refund karo yato isse Achi battery wala mobile do

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Address: Flat no-6,3rd floor,Vard vihar near Mataji super market Anand nagar

I was purchased Hair fridge from newly open showroom Sinhgad road Pune. This showroom is not responding well while we call about my product delivery, also late delivery of my fridge.After all struggle they send fridge with no supportive staff.me and transport person carry that fridge to my floor.This kind of disgusting service I don't expect from Croma showroom.You should work on it. Please send me some reply about this.

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Address: 95 C Green Apt. G & JU Block, Pitampura Delhi 110034

Our Croma Refrigerator is not cooling from last 5 days
pls send your mechanic to fix it

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Address: CROMA UNIT NO G 15VILLAGESARV COIMBATORE TN, PROZONE MALL.

I purchased an phillips trimmer which costs Rs. 1799 on 08/03/2022 at Croma Unit No G 15VILLAGESARV COIMBATORE TN, PROZONE MALL. But by the mistake of their salesman, Rs. 17990 was debited from my debit card. After the transaction they're also knew and they had done the VOID SALE. They were telling that the base amount will be returning within 24hrs maximum time. So we waited but the refund is still not getting and its already been 4 days completed after the VOID SALE was done. The amount was also many and we are in need to use that money right now. So kindly update the refund very soon in time so that we can have our money back. Mistake was only done by their salesman and we were suffering for no reason.

+1 photos

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Address: F27, 1st Floor, Kohinoor city Mall Co - Op Society Ltd ,Kirol Road, Kurla (W), Off L.B.S Marg, Mumbai - 400 070

Dear Sir,

Good Evening !!!

I, Zamir Alam Khan & Anis Ahmed Khan, had purchased 4 A/c from croma malad with extended warranty/ AMC on 14/01/2020.
The registered Mobile Number is as follows :
2 A/c - [protected]
2 A/c - [protected]

Our A/c installation was done on 07/08/2020, as per the commitment done by Daikin & Croma that the warranty will be counted as per the installation date. Now, when I want to get my A/c service done. I tried to reach customer care but they continuously reject the service and also drop the calls without giving appropriate feedback.

It feels like I became fool purchasing product from croma, as from the time of purchase I did not received any calls for service of my air conditioner.

+2 photos

Mar 29, 2022

Complaint marked as Resolved

Complain Resolved. I was facing On Site Go AMC warranty validation problem and now after updating the details on consumer complaints, my problem is resolved. Thank you so much

Croma customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

Croma Customer Care's response Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: 38, 2nd cross 4th main road biogreen biotech Srinidhi Layout bangalore 560078

I order smart tv from croma but they not doing installation whenever we call they will tell in 24hr it will done like that but still not done its more then 72hrs over

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Salem

I will purchase last month 22nd Feb samsung s20 fe mobile but still it is automatically perday 4times remainder tone comes again and also heating, battery is not stand by perday

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Hyderabad

Website: www.croma.com

I purchased a MI 4 K UHD 43 Inches TV on croma online. TV was delivered 5 days ago on 6th of Feb. After continuous calls to the customer care I am receiving the same answer that I need to wait for 24-48 hours. The TV is not installed even after 5 days of delivery. It is really pathetic and dissatisfied. I would like this to be done at the earliest. Thank you.
Satheesh
[protected]

Apr 19, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

Croma Customer Care's response Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: No 7, 1st cross 2nd main Srinidhi Layout, Near herohalli

I have received malfunctioning product. Bluetooth connectivity is not working. I have raised case immediately. But Croma not taking it seriously. This product is worth of 20k.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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I would communicate this issue for resolve cash back offer.

I bought hp Laptop on oct 2021 with bank cash back and no cost EMI offer.

I've received incorrect invoice copy which is not mentioned cash back details. At the time of sale Name: Ajith (No 1 kences tower, usman road, ramakrishna tower, chennai 600 017) was confirmed cash back will receive in your credit card after 3month emi now 5 month has been completed still cash back not received.

Today I met with dept manager Madhan (Id no: 6344) and customer care dept- sekar(Id no:6223) they confirmed that charge slip not mentioned cash back offer later I realized that given incorrect invoice copy and false communication given by T nagar branch team. Kindly provide revised invoice copy with mention cash back offer.

Apr 21, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

Croma Customer Care's response Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Croma, Ahmedabad

We have purchased new Washing machine from Croma, Ashram road Ahmedabad. During installation engineer found problem in its door. As it's a new piece we want replacement for the same. The told us to resolve the issue in 48 Hrs but there is no response after 5 Days.
Kindly resolve the issue.

With Regards,
Dhanish Patel
Mobile no, [protected]

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

Croma Complaints & Reviews

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Croma reviews & complaints page 51

Extension of croma gift cards

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A/c purchased but not delivered

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Not giving refund in my bank account and not returning the product

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Job

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AC Installation Pending Voltas

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Mobile not received

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Wet Service for AC

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GST number not added

Sell the Used product _Laptop

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Less Information Given Representative After Sale No Service

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Unsatisfied about Product delivery

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Croma Refrigerator not cooling

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Void Sale Not Refund

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Service not offered by croma (On Site Go AMC warranty)

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Not giving proper attention

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Mobile product

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TV installation is not done from past 5 days

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ZEBRONICS 2.1 Channel 450 Watts Dolby Atmos Soundbar with Subwoofer (Multi-Connectivity, ZEB-JUKEBAR 9800, Black)

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Cash back offer give false information

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Washing machine replacement

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