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Croma Complaints & Reviews

www.cromaretail.com
3.8
Updated: Apr 27, 2026
Complaints 3317
Resolved
2336
Unresolved
981
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Electronics & Appliances
Croma
Rank #1-20

Croma reviews & complaints page 49

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U
UmapathyVeera
Apr 28, 2022
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Address: chennai

Unable to open / login youtube and unable to update any application that was provided by croma. When i try to contact technical team, they are saying, we cant update any application once it's upgraded. is this fair?
if this is the case who will buy croma product ? now am doubting croma is branded or not ? almost 2 am checking with support team but still am not getting proper solution.
Croma customer support has been notified about the posted complaint.
Apr 28, 2022
Updated by UmapathyVeera Hi Team,
I bought Croma TV on 16month back at Tnagar chennai croma showroom, suddenly tv got switched off with some issue. We booked service request on February 17th 2022. Almost 5 to 6 technician came and they told it's not repairable issue better to check with croma headoffice support team. Finally they assigned two person 1. Shivashankar and 2. Chandrashekar they looked into it and they said we will try to give replacement and we are waiting for approval but now shivashankar left from Croma help desk and that ticket is assigned to 3.sathish, he is saying for TV restarting issue and application software related issue we will offer Firestick / FireTV which is an small device to connect applications like YouTube, etc...

I don't want Firestick instead please update my TV software as soon as possible. It should allow me to signin YouTube and other applications.

I was talking with everyone as an cool manner. But still am not getting any proper response we bought almost 3 Croma TV's for friends and relatives but we never faced any issue on those. Am very tired of speaking with technical team. I just want proper solution. Hope i I'll get proper response for this complaints.

Issue :
Unable to signin YouTube
Unable to updates any application
TV getting restarting after few minutes
Verified Support
Apr 29, 2022
Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
May 02, 2022
Updated by UmapathyVeera Hi, My issue is not yet resolved and i wrote mails also but not getting proper solution from croma team.
i dont know what is going on my status.
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    P
    prasoonk
    from Bengaluru, Karnataka
    Apr 27, 2022
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    Hi,
    I ordered a Voltas Beko French Door Refrigerator amount 87490 INR, Order ID:[protected], Registered Mobile No:+91-[protected] on 6th Apr'22 which was shown to be delivered in 2 days. After delay in delivery I inquired on 8th Apr'22 but they confirmed only on 11th that product is out of stock and can't be delivered. I asked for refund and after not getting any response I call customer care they confirmed on 13th Apr that refund has been initiated.
    It was supposed to be credited in 5-7 days, but I did not receive any money, upon calling the customer care several times they have given 3 different reference numbers for payment done which is of no use because my bank has confirmed there is no payment made and it need to be checked from Croma's end.
    I am attaching here my latest bank statement. Kindly help with the refund as I am not getting any response from Croma Retail and my money is stuck.

    Regards
    Prasoon Kumar
    +1 photos
    Croma customer support has been notified about the posted complaint.
    Verified Support
    Apr 29, 2022
    Croma Customer Care's response     Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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      D
      Dr Dheeraj Garg
      Apr 26, 2022
      Resolved
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      Resolved

      Address: C 38, East Krishna Nagar, Delhi 110051

      I complained regarding this on 13 April 2022. One person visited and told the thermostat is faulty, it shall be replaced. Then after 2 days I received this
      Hi, the Repair Request DEL130422FS02136 for your product has been cancelled. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

      I complained again and spoke to the CC. I was told the compressor is malfunctioning and the product shall be replaced.

      I am waiting and waiting..

      Hope I get a solution in this very summer
      +1 photos
      Jun 7, 2022
      Complaint marked as Resolved 
      Croma customer support has been notified about the posted complaint.
      Verified Support
      Apr 29, 2022
      Croma Customer Care's response       Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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        S
        Sangeethaignesh
        from Chennai, Tamil Nadu
        Apr 25, 2022
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        I purchased REDMI NOTE 11 PRO on Saturday 23/04/2022, phone give me lot of problems like hang, over heat, video quality is not good, videos are blur, apps are not properly work... And so on

        I request you to refund my money...
        Pls, do the needful
        And also when I purchase the product there is no demo piece also, croma staff told me to pay first and then only we open the product... So there is no option for me to demo this product... Hope u understand my concern.. Pls refund my money... Pls pls...

        I did not like this phone, while recording...other end people also hear the sound of "your is being recorded"... Pls... Refund my money or arrange for replace new phone
        Croma customer support has been notified about the posted complaint.
        View replies
        Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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          P
          Parth Prashant Patel
          Apr 25, 2022
          Resolved
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          Resolved

          I ordered redmi 55inch tv on 17th april and tv was to be delivered on 20th april but the product delivery was delayed and it got delivered on 23rd april. Now no one is coming for installation and not getting any calls from technicians who should come to install this tv. Even after calling customer care they are saying to wait 24hrs to 48 hrs since the 48hrs window is also completed. Customer care just ignoring the case and not looking into it seriously need to do the installtion anyhow since it has been a week now after ordering the tv
          Jun 4, 2022
          Complaint marked as Resolved 
          Croma customer support has been notified about the posted complaint.
          Verified Support
          Apr 29, 2022
          Croma Customer Care's response           Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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            M
            MohanHemnur
            from Pune, Maharashtra
            Apr 25, 2022
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            Croma Gift Card is expired on 17th April, I was not able to redeem those due to Covid lockdown situation.
            Please consider the covid situation and request you to renew my gift card.

            Thanks
            Mohan Hemnur
            Croma customer support has been notified about the posted complaint.
            View replies
            Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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              P
              pareshnanda
              from Mumbai, Maharashtra
              Apr 25, 2022
              Resolved
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              Resolved

              I, Paresh Nanda, had ordered an Symphony Touch 35 Air cooler from Croma's website on (12th April 2022), for the Order number #SLE001EC4804451. The features of the product mentioned on the website were far different from the product I received. The product received by me was similar to the one I had ordered but had no such features as mentioned on their website. The moment I noticed this I requested Croma to replace the model and deliver the requested one. But even after repetitive complaints and requests my complaint wasn't given an ear by them.

              To top the issue the customer service was rude and annoying to me as well. They were adamant to replace the product but not with the one I had demanded and paid for. This is completely wrongful and unlawful behavior. They aren't even apologizing for their intolerable deed and are wasting my precious time as well. Croma is absolutely doing the wrong to their customers and is cheating with them frequently. Hence, I request you to please look into the matter and take some action against Croma as soon as possible.
              Jun 9, 2022
              Complaint marked as Resolved 
              Croma customer support has been notified about the posted complaint.
              Verified Support
              Apr 29, 2022
              Croma Customer Care's response               Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                J
                Jeevan Kokare
                Apr 24, 2022
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                Address: L67 near trimurti oil depo , sector 3 kalamboli

                I have purchased Bajaj Frio 23 cooler yesterday.it delivered today .when i started it smells like burn wire . please find out solution as soon as .
                Croma customer support has been notified about the posted complaint.
                View replies
                Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                  A
                  Ashish d joseph 2207
                  from Bengaluru, Karnataka
                  Apr 23, 2022
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                  This is regarding one of the product I purchased from the Croma and it’s a refrigerator, it was delivered to me on 6th of November 2021 and as I was travelling and this product was for my new home I kept it at there and decided to open when I shift there, so yesterday 22nd April when I called the Samsung installation person for installation I came to know my product is damaged very badly and it’s the fault of Croma, I have all the evidence from the day it was delivered the photos of the box and which condition it was received and unboxing video where the product is damaged….
                  Croma customer support has been notified about the posted complaint.
                  View replies
                  Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                    M
                    Myeuas
                    Apr 23, 2022
                    Resolved
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                    Resolved

                    Transaction failed, payment deducted, but money not being refunded for 10 + days.

                    I tried placing JBL Flip 5 order on[protected], the first transaction failed but money was deducted form my card. I reordered the product with another payment, hoping the deducted amount will be refunded back.
                    I called the customer care on 19th, 21th and 22nd April, asking for the status and assistance for the same.
                    All three times Its said I will get a call maximum within 24 hrs. about the same, but I have received no calls/mails/etc.br...
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                    S
                    Shrutayayay
                    Apr 23, 2022
                    Resolved
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                    Resolved

                    Address: Mohali Sec 22

                    Complaint for not replacing the spilit 1.5 ton ac purchased from croma under order no.Soao[protected] of 19.3.2022 by croma, chandigarh-160022
                    reg no - [protected]

                    i purchased one ac of 1.5 ton capacity on 19.3.22 which is not giving the cooling to my satisfaction. Despite i followed up the matter of immediately return and replacement by new one for the last more than one month. I regretfully say nothing is done neither by trader nor by the manufacturing company as on date whereas the appliance is on replacements worth ₹39, 918-80 which is gone in vain as the output is not upto my satisfaction due to the poor cooling. I understand that this particular carries defective nature needs immediate return and replacement. I reiterate that croma is failed to satisfy. During this i facing the hottest environment because of this investment failed as
                    the dealer/manufacturers is giving most unbusinesslike behaviour resulted fully dissatisfication.

                    I request you to please help me in an immediate settlement towards replacement on an immediate time by croma
                    without further loss

                    hope to hear soon from you.

                    Thanking you,

                    your's faithfully,

                    ms(shruti sharma)...[protected]
                    sec-65, phase-xi, kothi no.1204, mohali-160055.(punjab)
                    +1 photos
                    May 30, 2022
                    Complaint marked as Resolved 
                    Croma customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 29, 2022
                    Croma Customer Care's response                     Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                      S
                      Sharis Rebeiro
                      Apr 22, 2022
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                      Address: GOREGAON WEST
                      Website: CROMA

                      Ac model : crac 7701
                      date of installation :13/11/21
                      water is seeping through the ac thus making all the walls and floor wet. Thrice complaint has been launched and people had come to resolve the issue but have made it worst all the time requesting you to send someone who knows their work and get this problem solved
                      Croma customer support has been notified about the posted complaint.
                      View replies
                      Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                        P
                        Paresh Mahale
                        from Pune, Maharashtra
                        Apr 20, 2022
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                        E-gift card expired, Need to renew due to Covid situations

                        Hello,

                        I had 2 Croma e-gift cards worth 5000 each, total 10000 Rupees and both the e-gift cards expired recently on 17th April.
                        I was unable to redeem both the gift cards since last year due to Covid / lockdown situations last year. Also, many for months the Croma shops were also closed so I was unable to decide on purchasing or using the gift cards.
                        Request to conisder the Covid situations last year and please...
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                        S
                        Savi
                        from Delhi, Delhi
                        Apr 20, 2022
                        Resolved
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                        Resolved

                        Address: 79-C, Amrit puri-A, street no. 3,, East of Kailash, New Delhi

                        I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/
                        payment has been made of Rs. 6291 using Idbi Debit Card. The amount has been deducted from my account but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
                        Please do the needful urgently!
                        • Email ID: [protected]@gmail.com
                        • Date of Transaction: 19/04/2022
                        • Transaction ID/Order ID: NA
                        • Amount: 9261/
                        • Product details: Hisense 44 ltr refrigerator
                        • Mode of payment: idbi debit card
                        May 30, 2022
                        Complaint marked as Resolved 
                        Croma customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 29, 2022
                        Croma Customer Care's response                         Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                          S
                          Savi
                          from Delhi, Delhi
                          Apr 20, 2022
                          Resolved
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                          Resolved

                          Address: 79C, AMRIT PURI-A, GALI NO-3, EAST OF KAILASH, 79 C
                          Website: www.croma.com

                          I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/price was 6999/-on[protected]. and I applied a offer of 10 % discount on credit/debit card.so payment has been made of Rs. 6291. but I didn't receive confirmation and reference number using Idbi Debit Card . The amount has been deducted but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
                          Please do the needful urgently!
                          Jun 10, 2022
                          Complaint marked as Resolved 
                          Croma customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 29, 2022
                          Croma Customer Care's response                           Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                            S
                            [email protected]
                            Apr 20, 2022
                            Resolved
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                            Resolved

                            I ordered Apple iPhone 13 on 19th April with my HDFC credit card for 6 months EMI mode. I got confirmation sms from HDFC about this transaction, whereas I didn't received any order detail/confirmation email from Croma.
                            SMS from HDFC:
                            ALERT: You've spent Rs.62132.18 on CREDIT Card xxYYYY at INFINITI6576 on[protected]:22:59:00.Avl bal - Rs.182439.82, curr o/s - Rs.97560.18.Not you? Call [protected]
                            May 30, 2022
                            Complaint marked as Resolved 
                            Croma customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 29, 2022
                            Croma Customer Care's response                             Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
                            View replies
                            hi somesh, have they solved this issue
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                              P
                              prabhjot chawla
                              Apr 20, 2022
                              Resolved
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                              Resolved

                              Address: Kharghar

                              Hi I placed my order for Apple MacBook Air (MGN63HN/A) M1 Chip macOS Big Sur Laptop (8GB RAM, 256GB SSD, Apple M1 GPU, 33.78 for invoice number SLE001EC1679047 and order number[protected] and still haven't received my cash back since I placed my order on 13th April 2021. It has been a year since I have been waiting for the cash back and the ideal wait time is 120 days for the same. I request you to resolve this matter immediately since I have reached out to the customer case multiple times with no help from their end whatsoever. Please look into this as soon as possible!
                              Jun 5, 2022
                              Complaint marked as Resolved 
                              Croma customer support has been notified about the posted complaint.
                              Apr 20, 2022
                              Updated by prabhjot chawla                               Pending
                              Verified Support
                              Apr 29, 2022
                              Croma Customer Care's response                               Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                                Y
                                Yash_Singhai_1996
                                Apr 20, 2022
                                Resolved
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                                Resolved

                                Address: Gurgaon (122001)

                                I ordered an Apple Iphone 13 (128 GB, Blue) on 19th April around 7:00 PM in the evening. The amount got deducted from my credit card, but I received no order confirmation whatsoever on SMS, mail and my croma profile. My order history does not show anything at all and is empty.

                                I sincerely request you to please check into this matter as soon as possible, as I have filed multiple complaints and the customer service team is not helpful at all. I request your immediate assistance for the same, and I expect this to be resolved as quickly as possible.
                                May 30, 2022
                                Complaint marked as Resolved 
                                Croma customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 29, 2022
                                Croma Customer Care's response                                 Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
                                View replies
                                Hi Yash, have you got the solution for this? if then pls comment back or msg me.
                                Reply
                                Mere sath bhi yehi hua hai samajh nhi aata inka payment gateway itna ghatiya hai ki yehi fraud hai. Mujhe bhi janna hai kitne dino me ye solve hoga mere 8499.10 INR fash gye hai
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                                  B
                                  Bratati Mondal
                                  Apr 20, 2022
                                  Resolved
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                                  Resolved

                                  My order of IPhone 13 (128 GB, MLPH3HN/A, PINK) was not confirmed by your website portal. I did not receive any mail or SMS on my purchase, nor does it show on "My Order" page.

                                  The amount was debited from hdfc credit card.
                                  Please look into it ASAP
                                  Jun 9, 2022
                                  Complaint marked as Resolved 
                                  Croma customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 29, 2022
                                  Croma Customer Care's response                                   Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
                                  View replies
                                  Hi, have you got any solution on this? because I too facing same issue. amount debited and no order confirmation from Croma side.
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                                    P
                                    pradyum`
                                    from kolkata, West Bengal
                                    Apr 19, 2022
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                                    Website: croma

                                    I placed an order for oneplus y1s edge for 16999 the payment got deducted after that i got no response, neither i recieved a message for the order being not placed or anything just nothing
                                    Croma customer support has been notified about the posted complaint.
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