Croma Complaints & Reviews

I bough LG washing machine from Croma Bopal Ahmedabad Branch.
I got two Domestic Air conditioner service which one is Dry service and other one is Wet Service for air conditioner.

I register a request through croma customer care and told them that i would like to register a one of my free wet air conditioner service, which i having at my home town Junagadh city. Also i gave them a full address of my home town which is:

9/A, Anuradha Park, Ganesh nagar, B/H Madhav Apartment, Aaditya Nagar Main Road, Joshipura, Junagadh 362001

Then i got calls from Ahmedabad city for AC service... I already complain that i have to service my AC at my home town address which is junagadh, then again i got call from Ahmedabad and the service guy came to my Ahmedabad home's address... Again i complain to customer care and again the service guy came to Ahmedabad home...
So this is very unprofessional behaviour from croma i faced again and again.
My complaint is not resolve, i called croma customer care so many times but nobody gave me satisfied resolution...
I got such a very bad experience from croma...
Please do some needful...

I am attaching the invoice copy that i have in my mail and also send you details mention below;

Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

Apology,

Humble request to redeem the voucher-

To Inform you due to Covid Situation i was unable to redeem my Gift Card worth Rs 9000 . Now as the Rules and restriction are Mild i would like to redeem it during the check found that the Card are expired on 11-March-2022.

Due to continuous patient in our society the Campus was locked for any vendor . NO In and out movement . Hope to understand the situation and help me with this

Ordered PS5 in the website Cromawholeseller.in which represents itself as a Croma infiniti retail from Mumbai, Andheri East uses a what looks like a legit WhatsApp business account with autogenerated messages to confirm your order to give you updates about the order with online chat where a lady speaks, they give you 2 types of delivery - full payment and parcel payment where you pay half now and half when you receive, where delivery is done...

I have purchased nokia 5.4 online in croma website and since it's croma, i trusted highly and paid complete amount of Rs13000 on 27th March 2022.
As promised the product was supposed to deliver on 28th March 2022. The status changed to out of delivery since 29th March 2022 but the product was not delivered till 31st, which is when i raised cancellation request on 31sy night as i already purchased mobile from Amazon. The next day of cancellation request i e on 2nd April, status changed to delivered without me even receiving the product. How can they show false information that ita delivered without even delivering the product?
I have been calling croma customer care since the time i booked the mobile, no use at all, they even shared me the delivery person mobile who had switched off his mobile.
Croma lost all the trust i had in them past many years with this incident because it's been 10 days they haven't resolved my issue not refund my amount. Seems everyone working in croma are taking customers ver liniently otherwise this would not have happened to me first of all and even after multiple complaints, no one in croma even bothers because it's not thier money which is lost right.
Finally want to say better go for Flipkart or Amazon as it's highly trustable.

I got an LG washing machine on 22-March-2021.

The product delivered was with a defect so we asked them to take it away and refund the amount.

I booked a complaint and asked them to pick the product. Its been a week and no response from the customer care and also the delivery person..Every day I call the customer care and the delivery person and ask gim to pick the product he says next day next day.How long should we wait.

Very very bad customer service from the customer care and grievances department.
We are suffering here without a washing machine.They have not picked up the damaged product and also they have not refunded my amount.

If you cant satisy the customer needs why the hell do you have a customer care number and why do you sell it. Worst service from croma.Never expected this.

They are spoiling the name of TATA groups

I bought oneplus 9 mobile in croma online store on 31st march 2022 . i observed this item is over heating and battery draining issue, i raised a request of return and refund on 5th april 2022 . i didnt get any mail or msg regarding the return .

Order ID:TC[protected].

SR ID :SR[protected].

mobile number : [protected].

Dear Customer Care,

We have purchased Symphony Hi Flo Air cooler from Croma, Katraj branch on 02 Apr 2022 & received delivery on 04 Apr 2022 at 08.30 PM.

When start the cooler, we found it's blower not operating at low speed when we set it on low from speed regulator.

It's defective piece we received & it's observed before use which is known to delivery person. So delivery person informed to Croma Katraj Branch & updated us to contact customer care. Today on 5th Apr 2022 I communicated this issue to Customer care on call, but customer care executive asked us to raise the complaint online as system is down. Why Customer care executive person is asking customer to raise the complain on portal as it's their responsibility to log the complaint & provide the feedback & response to customer. Then I have raised the issue online on Croma.com

Please find attached service request # details,

Hi, we have registered your service request SR[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

After that I got the SMS as,
Hi, we have raised a request to install your SYMPHONY P/COOLER 27L HIFLO via BOF050422ID16417. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

Next day i get the SMS as,
Hi, the Installation Request BOF050422ID16417 for your SYMPHONY P/COOLER 27L HIFLO has been cancelled. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

During this i tried to call to customer care on mentioned contact # but call was getting drop several time without any reason. Then from internet i searched for Croma Katraj contact # [protected]. So here i can able to contact Croma person, but same issue i face They said wait, we will check & send the person to check, but not today may be tomorrow & When i raise the concern of service & said i am going to fill Complaint Registration Form. They speak arrogantly saying "No problem for us, you can fill it"

If this is the approach towards customer service then, It's spoiling the brand name "Croma" due to such executive.
Also Product is purchased on 02 Mar 2022 & Till the service engineer provide the demo it takes a week time to use that product by customer which needs to be improve. the same day of delivery installation should happen, so that customer can use the purchase thing for which they have paid money & not to get hamper because of executive who don't know professionalism to deal with customers.

Regards,
Sachin Raut

As I have purchased as from you. Installation guy is for fitted AC condenser unit properly. It is fitted temporary with the help of wire. Also he has charged extra for bracket and installation. At the time of purchasing sales person said maz charge Rs2115/- and he is taking Rs2265/-
Please do the needful and do the proper fittings of AC.

Hi. I buyed a symphony cooler from croma on Feb 5th 2022. But the cooler is not effective in cooling and it works normally like fan. so I filed a complaint in symphony. A technician called and said that the model doesn't give cooling. It's not worth to buy, you should have think before buying. So I went to croma store and filed a complaint and kept number of mails to customer support. But no response from them and really a worst symphony product is sold to customers by croma. Complaint number is 'BOF020422FS00010

I brought washing machine. After delivery there should be information given to customer regarding installation date and agent for the purchased products. No information yet. Tried to call customer care no one is picking up call. I will wait for two days and then will return the Washing machine I brought.

We purchased TV from Croma on April 2, 2022 from Koramangala Croma showroom, during the purchase they promised the next day delivery. But after doing a lot of follow ups the TV has been delivered to us yesterday but till now no one has contacted us for the installation. The croma koramangala showroom contact number is also switched off, we tried to reach the support number but it's not connecting at all. Even sent an email to Croma customer service but no use.

We are highly regretting that we opted for croma for this purchase. No customer service at all. If this didn't installed today then please take it back and return our money.

I bought a mobile phone worth 61999 from Croma, Rmall Thane on 24th November 2021 on which there was a cashback of 5.92% which is Rs.3670.34 which was supposed to come to me within 90 days of my purchase. I went to Croma Rmall after completion of 90 days then they said that I should wait for 120 days. It's been more than 130 days now no resolution has been provided to me.
OrderNo: SOA[protected]
Invoice no: SLA[protected]
Mob No: [protected]
Want my cashback as soon as possible and an apology from the company for the delay.

I have ordered product from croma online portal. Order ID generated, money deducted but no confirmation.

Very bad service from croma

My AC is delivered one week before, but still installation is not done

Croma store in Ambience Mall, Vasant Kunj, hard sold its air-conditioner service scheme comprising of 6 number of services for spilt a/cs. We submitted a request 16 days back with repeated reminders, yet haven't received a single call from any technician whatsoever.

Day light thuggery under the name of a TATA brand

I have booked a samsung refrigerator on 27 March. 22
But the product has not been delivered
The reason they are giving is the product was dispatched from the ware house but it did not get delivered to store there was a bill and the name on list too but product was missing
They just saying give me 2days and 3 days
But there is no solution
Manager is also saying there no solution
Except waiting
Order no: SOA[protected]
Product: SAMSUNG FF 253L RT28T3042S8/NL EL
INX 2S
Croma address: Nashik-Pushpa Park-A215
NASHIK-422011

Service Request No- SR[protected]
No response from 4 days ammount deducted but no order placed can you please look in to this???

My 39999k was deducted from my credit card but there was no confirmation from Croma about the product purchase. Have also raised tickets with them i.e. SR[protected] & SR[protected]. They are asking me to calm down but they themself don't know about the product details, when i can get the product or refund. This is really shameless service from Croma. They should stop this disgusting behavior of keeping customers money without any confirmation. Should I file a suit against them.

I ordered Samsung a52 from TATA croma website on 31 March.
The delivery boy from chroma store didn't deliver mobile on registered address & intensionally decided to cancel order to get more profits & returned the product at store and told me that that it's a system problem.

I have purchased that mobile on heavy discount and now the price is Rs.6000
+.
I found that this is a planned cancellation of my product. Actually the store owner/manager don't want to deliver the same product on heavy discount.
There are many more customers like me. And the same thing happened with them too.

And now They are saying that order again and we will deliver but the price of the same model is now 6000+.

I've placed an order for a high-value product and the portal says it should have been delivered 5 days ago.

I've reached out to Customer Support on multiple occasions with a simple request: "Just tell me when I'll get my order" I had no intention of creating any urgency. I just wanted clear communication on a tentative date.

Instead all their communication channels keep saying that they have escalated my case...