Croma Complaints & Reviews

I, Paresh Nanda, had ordered an Symphony Touch 35 Air cooler from Croma's website on (12th April 2022), for the Order number #SLE001EC4804451. The features of the product mentioned on the website were far different from the product I received. The product received by me was similar to the one I had ordered but had no such features as mentioned on their website. The moment I noticed this I requested Croma to replace the model and deliver the requested one. But even after repetitive complaints and requests my complaint wasn't given an ear by them.

To top the issue the customer service was rude and annoying to me as well. They were adamant to replace the product but not with the one I had demanded and paid for. This is completely wrongful and unlawful behavior. They aren't even apologizing for their intolerable deed and are wasting my precious time as well. Croma is absolutely doing the wrong to their customers and is cheating with them frequently. Hence, I request you to please look into the matter and take some action against Croma as soon as possible.

I have purchased Bajaj Frio 23 cooler yesterday.it delivered today .when i started it smells like burn wire . please find out solution as soon as .

This is regarding one of the product I purchased from the Croma and it’s a refrigerator, it was delivered to me on 6th of November 2021 and as I was travelling and this product was for my new home I kept it at there and decided to open when I shift there, so yesterday 22nd April when I called the Samsung installation person for installation I came to know my product is damaged very badly and it’s the fault of Croma, I have all the evidence from the day it was delivered the photos of the box and which condition it was received and unboxing video where the product is damaged….

I tried placing JBL Flip 5 order on[protected], the first transaction failed but money was deducted form my card. I reordered the product with another payment, hoping the deducted amount will be refunded back.
I called the customer care on 19th, 21th and 22nd April, asking for the status and assistance for the same.
All three times Its said I will get a call maximum within 24 hrs. about the same, but I have received no calls/mails/etc.br...

Complaint for not replacing the spilit 1.5 ton ac purchased from croma under order no.Soao[protected] of 19.3.2022 by croma, chandigarh-160022
reg no - [protected]

i purchased one ac of 1.5 ton capacity on 19.3.22 which is not giving the cooling to my satisfaction. Despite i followed up the matter of immediately return and replacement by new one for the last more than one month. I regretfully say nothing is done neither...

Ac model : crac 7701
date of installation :13/11/21
water is seeping through the ac thus making all the walls and floor wet. Thrice complaint has been launched and people had come to resolve the issue but have made it worst all the time requesting you to send someone who knows their work and get this problem solved

Hello,

I had 2 Croma e-gift cards worth 5000 each, total 10000 Rupees and both the e-gift cards expired recently on 17th April.
I was unable to redeem both the gift cards since last year due to Covid / lockdown situations last year. Also, many for months the Croma shops were also closed so I was unable to decide on purchasing or using the gift cards.
Request to conisder the Covid situations last year and please...

I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/
payment has been made of Rs. 6291 using Idbi Debit Card. The amount has been deducted from my account but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!
• Email ID: [protected]@gmail.com
• Date of Transaction: 19/04/2022
• Transaction...

I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/price was 6999/-on[protected]. and I applied a offer of 10 % discount on credit/debit card.so payment has been made of Rs. 6291. but I didn't receive confirmation and reference number using Idbi Debit Card . The amount has been deducted but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!

I ordered Apple iPhone 13 on 19th April with my HDFC credit card for 6 months EMI mode. I got confirmation sms from HDFC about this transaction, whereas I didn't received any order detail/confirmation email from Croma.
SMS from HDFC:
ALERT: You've spent Rs.62132.18 on CREDIT Card xxYYYY at INFINITI6576 on[protected]:22:59:00.Avl bal - Rs.182439.82, curr o/s - Rs.97560.18.Not you? Call [protected]

Hi I placed my order for Apple MacBook Air (MGN63HN/A) M1 Chip macOS Big Sur Laptop (8GB RAM, 256GB SSD, Apple M1 GPU, 33.78 for invoice number SLE001EC1679047 and order number[protected] and still haven't received my cash back since I placed my order on 13th April 2021. It has been a year since I have been waiting for the cash back and the ideal wait time is 120 days for the same. I request you to resolve this matter immediately since I have reached out to the customer case multiple times with no help from their end whatsoever. Please look into this as soon as possible!

I ordered an Apple Iphone 13 (128 GB, Blue) on 19th April around 7:00 PM in the evening. The amount got deducted from my credit card, but I received no order confirmation whatsoever on SMS, mail and my croma profile. My order history does not show anything at all and is empty.

I sincerely request you to please check into this matter as soon as possible, as I have filed multiple complaints and the customer service team is not helpful at all. I request your immediate assistance for the same, and I expect this to be resolved as quickly as possible.

My order of IPhone 13 (128 GB, MLPH3HN/A, PINK) was not confirmed by your website portal. I did not receive any mail or SMS on my purchase, nor does it show on "My Order" page.

The amount was debited from hdfc credit card.
Please look into it ASAP

I placed an order for oneplus y1s edge for 16999 the payment got deducted after that i got no response, neither i recieved a message for the order being not placed or anything just nothing

I bought an LG side by Side Ref from Croma Noida in Feb'21. They offered us to buy extended warranty on extra charges. We paid for the same and bought 3 years extended warranty. On 17th April'22 my fridge stopped cooling and all water drained out. I called up Croma customer care and registered complaint. On 18th a technician visited from LG and checked and said the fridge needs gas refilling and croma needs to confirm to pay the charges to them. I again called Croma and told them the issue, to which they informed that mistakenly they assigned it to LG and my warranty is from some "OnsiteGo". I was surprised. Then they forwarded my complaint to onsite go. Now 19th April"22 at 8:30 pm, there has been no call from any technician for visit and I am made to suffer in this heat without a fridge because of the CHEATING CROMA did to me of giving this useless extended warranty from ONSITEGO. I have called CROMA now and they confirmed it might take 10 to15 days also. I have been calling Croma, OnsiteGo, LG and following up and informed them That I need to keep medicines in the fridge and have already suffered 30k due to their negligence of forwarding a wrong call. All they say is SORRY FOR YOUR INCONVENIENCE.

I had purchase 2 samsung mobile from croma kandivali west
invoice number sla[protected] dt.21/01/2021 total invoice amt 51049 (inclusive of gst rs 7787/-) i had many time call croma about non received of gst credit in portal and many time also mailed to them regarding this.
They told us that we have edited the gst invoice and manuplated the gst bill of croma.
Croma having gst no 27aaccv1726h1ze has n ot credited this gst amount
i request you to please either give me gst credit along with intrerst or issue credit note with gst + interest in favour o[censored]s which i have already paid to gst dept non credit of above amount 9157( gst 7787+ int 1370) on dated 15/02/2022

I purchased an Air Conditioner (of CROMA brand), Stabilizer and 2 year extended warranty with order id SLA120RS4774593.

- The installation team has denied installation of the product due to lame reasons without even visiting the hose.
- The product was delivered on April 11th, however 6 days later they are neither installing the product (denynig installation on call, not even visited the house) nor cancelling the order to process refund.

THEY WON"T INSTALL THE PRODUCE and THEY WON'T CANCEL THE ORDER TO REFUND MONEY. I have raised multiple support requests spend 6+ hours with support team to get a resolution but no movement.

Unfortunately it is a CROMA branded AC ( CROMA W/AC 1.5T CRLAWA0185T3304) so I don't have an option of reaching out to brand for installation.

I have exahausted all the options and patiently explained my problem to 10+ customer support representativies, escalated to NODAL and GRIEVANCE officer.

Yet to get something from CROMA team in written. The support team is creating and RESOLVING tickets without doing anything about the problem. Greivace officer, customer support email, customer support number all of them are use-less.

I placed an online order on croma for AirPods Pro with online payment option using discount codes available. I received email from croma stating the payment is in transit whereas bank already debited the card for payment. Until 48 hours from placing order - Croma customer care did not recognise the order had no clue about it.

In my order section, it shows that I have no order placed.

After multiple followup at call centre, I am just being given a ticket number. But no resolution is being provided.

HI, please take this seriously as i have a complaint against Hyderabad Madeenguda Croma store. I have bought a water purifier from and in just 4 months all the filter gone and now i have to replace all. I took the AMC as well for which i paid advanced to them but no one is listening to my compliant. I am just getting false commitment. The branch Manager and Technician has no credibility in their word. I m struggling for drinking water for last 10-15 days. Please help.

My no. # [protected]

Technical mobile no. who has no credibility and now he is not answering my calls as well # [protected]

Store person who sell me a crap # [protected]

I purchased a smartwatch yesterday from croma, I went to exchange it today there but the salesmen told me that they are not willing to exchange.