Croma Complaints & Reviews

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Thanks for the reply. When shall I expect to hear from you? If you need any further information please contact me. But I need a clear resolution on this asap. My contact no is - [protected] and email is - soumya.[protected]@gmail.com

Can confirm, still have no resolution. Have not receive any sort of confirmation from any representative of Croma. Don't understand what is the complexity behind this. It's just simple, your portal and structure of business is so unprofessional for the customer like me who use regularly flipkart, myntra, amazon like vendor. Issue happens but resolved in a day for them. But the vendor like Croma it's just irritating and frustrating. Attaching the proof of money debited from my CC. Please do let me know when really I will get a resolution i.e either get the delivery of my washing machine or refund my money asap.

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We are following up with the concerned team regarding the issue and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerend team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Hope our team has contacted you and addressed the issue.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

We have escalated this issue to the concerned team and we will get back with the closure soon.

Sincerely,

Team Croma

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Mr. Anand,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team, kindly allow us some time. We will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Mr. Anand.

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Hi, Anand
I am Nagabhushana from Bangalore, I am also faced same problem about display damage for the model Croma CRXT1131 7.85" Tablet (Black), without drooping or wrong handling, the service team is saying that it is not covered with warranty, it has to repaired chargeable basis, I can assure that damage is because of some hardware issue, please resolve this issue,

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

invoice no.SLF02A[protected]

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Array

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

SR[protected]


Hi,

Yet again we are facing the perennial problem with our 1.5 ton Croma A/C. Not a day goes by without us regretting that we bought this product. First of all, the product does not work for more than a few weeks in the summer season without a problem. And second of all, the service to get the A/C fixed is appalling.

After all our following up and chasing the technicians the last year, they finally took the outdoor unit to their workshop saying that there was a hole in the unit and the gas was leaking out. So they took the unit, repaired it and fixed it back. We had only used the A/C for a short while after that, when the season changed. Again this March when we started using the A/C we realized that it was not cooling, same as before. We made a complaint and the technicians came to repair it. But again they mentioned the same thing that all the other technicians had said earlier, that the installation is not done right and that it should be on a stand instead of on the floor of the terrace. But anyway, they just charged the gas and cleaned the indoor unit and it was cooling for a while. After a few days again the A/C stopped cooling all-together. And I raised a complaint on 29th of May. After a few days, i got a call from a technician saying that he was on the way to my house. I was at work at the time and told him to come after 5 pm so i could be there when he reaches. He didn't turn up neither did he call back.

Finding no response after that, i again called the Croma Call Center on 12th of June, and they told me that the earlier request was closed as I was not reachable!!! So I again made another request. But sorry to say, that till today we have still not received a call. I called again to the Call Center today and they have assured me that the matter will be attended to in 24 hours.

We are so fed up with this situation that we feel like throwing the A/C into the trash and blogging on every possible blog on the internet to warn people against having a horrific experience like this and to avoid buying Croma products.

I am not sure that this email will have any effect to alleviate our problem, but I am venting our frustration by writing to you on this.

We hope that someone will take notice and sort this out.

Best regards,
Michael Pereira

*******************


On Tuesday, March 24, 2015 2:56 PM, "Pereira, Veronica

Hi,

Since 16th March, we have been making multiple calls to your service center for a technician to visit our home and service our Croma 1.5 tonne AC (We had purchased this from the Croma Store, invoice attached).

The technician promised to come last week but didn’t turn up, and when we called back we realized that the complaint had been cancelled. So we registered another complaint on 18th March and was told that the technician would come home on Saturday. However, since Saturday was Ugadi and it was a holiday nobody called or visited. But we should have been told that it was a holiday.

Then we called again and your service center said that the technician would positively come home on 23rd March (Monday), I had taken leave from work and waited the whole day but again no one came home, neither did anyone call us. I had called the service center again today more than three times this morning. And each time I was told that I will get a call back from the technician. I am still waiting……..

I am not sure what is more pathetic the product that we bought or the service to get the product repaired. It is not even two years since we had purchased this product and this is the third time that the product is not working properly. It may not have been installed correctly by your technician, as he did not put the sleeving on the tubes when it was installed, and probably that’s why the gas may be leaking out from the AC, hence it is not cooling. But for this to happen three times in barely two years? I feel we made a mistake in buying this product.

And now, the problem with the servicing. What does it take for us to get a technician to fix the AC!!!

Our warranty is expiring on 5th April, and I fell that your service center is deliberately delaying closing this, as it would be a paid service after 5th April.

I have called Customer Support this morning and have made a verbal complaint on this. However, in my frustration I felt the need to send this email as well. In 24 hours if I don’t get a proper response from your team, I will be forced to publish this in all possible blogs on the internet so we could warn other people against purchasing Croma products and facing all this inconvenience.

Thanks & Regards,

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

For CRCB 2243 i got battery problem with in 5 months, Never buy Croma products. No proper service center in chennai.

Croma is the one the best company in mobile ... I'm using 2243 model ... No problem in this mobile (croma trust in their product and quality thats y no service center ) .. So your honour this is fake compliant :)
Regards
Santhosh (chennai

Where I didn't get my Croma Crxt1125 Touch?

I just purchase a Croma crxt 1125 and the screen was cracked and I know this is my mistake but I need to reapir this as soon as possible Could you please me how much it will cost me and where i can purchase my croma crxt 1125 screen.

i have bought my croma mobile on 2 may but after 20 days it itself got its display damaged and the company is saying that it will take 15-20 days to repair but at the tie of shopping they said that wahatever the cause it will took only a week or less even when i took my mobile to them they said that they will call e next day but it has been 5 days they dint give me a call too...so help me

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

plz do as fast as you can

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

croma tablet touch not working properly

we have purchased Croma tablet one and half year back but now its touch is being malfunctioning. its touch is automatic working so we cant use this tablet. so please let me know the service center for repair the same

i have bought my croma mobile on 2 may and suddenly it got its display off just after 20 days.thn i took it to the croma center as they have only said that if there is any problem i would take it to them so i take it, , they are saying that its a simple screen issue after this they just make a service order recepit and said that they wiil call me next day so i waited but now it has been 5 days i d...

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Dear Mr. Verma,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Mr. Verma,

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Sincerely,

Team Croma

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,

Team Croma

Dear Fazal Mohammad,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line.
Thanks for your co-operation.

Regards,
Voltas Customer Care

Today Is 14 th May My Complain Still Not Solve

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear team

This type of reply 4th time its like auto generated.

Dear Customer,

We are following up with the concerned team regarding the issue. Request you to please allow us some time, we will update you with the closure soon.

Sincerely,

Team Croma

Dear team

I want to use my AC in summer not in winter.

i want to mobile no of concerned team for any update

Thanking you
Dhawal jariwala

Dear Customer,

Please allow us some time, we are following up with the concerned team regarding the issue. We will update you with the closure soon.

Sincerely,

Team Croma

DAY-17

No responce till date

Dhawal jariwala

Day 18

Still not responce, not even call

Dhawal jariwala

Day 19

How much time ?

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do free to call us on[protected].

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear team

My complain not resolve yet,

Can i police complain to cheet with me

AC not install yet

Day 22

Problem still not solve

Dhawal jariwala

Day 27

Still not resposible ans.

Dhawal jariwala

croma crcb2243 mobile hanging

my mobile new but my mobile hanging mobile model-CRCB-2243 IMEI SLOT-1 [protected] IMEI SLOT-2 [protected]

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We are following up with the concerned teams regarding the issue. Request you to please allow us some time, we will update you with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Today, the mechanic arrived and fixed the cooler.
So, I guess it ends over here. But wont hide the fact that I had a really bitter experience regarding the prompt of service.

[protected]@gmail.com
[protected]

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

service request which is submitted ban050514fs00018

Dear Avneesh,

We have escalated this issue to the concerned team and we will get back to you with the closure soon.

Sincerely,

Team Croma

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Neeraj,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Claim id is 126591. Kindly resolve this issue asap.

Neeraj Kumar
mob no: [protected]

Can anyone from Croma update me the status.

Is there any timeline to resolve the issue? The customer care[protected] of extended warranty did provide any update. They didn't have any update on this issue.

Dear Team,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Dear Harsh,

We have escalated this issue to the concerned team and we will get back to you with the closure soon.


Sincerely,

Team Croma

Dear Harish,

Trust your complaint with Croma has been resolved.

Sincerely,

Team Croma