Croma Complaints & Reviews

I spent 650rs for 2+ yrs ext-warranty from CROMA for my HP AIO printer. I should not have done it, more over I lost more money chasing to get the printer fixed under CEW. Complained on Jun 19, 2014, # 133099. Regenersis from Egmore picked my printer and said, I would get a call in 48 hours. After that all went wrong. No call for 7 days, I called, they said it would take 2 more days. No call for 7+ days, I called again. They said I could come and pick the printer the next day. I went there to hear an irresponsible answer, that they had mixed up the name and the fixed printer was some one else's, and asked me to wait for a week more.40kms is a waste trip.. I called CROMA EXTENDED warranty to complain this, but it took whole day to catch them. They have a standard reply, their computers are down, need to call them again. Every time we have to repeat the whole history. After another 3 days said it was fixed, they asked me to come and pick. I double checked to confirm it was actually my printer, and went their the 2nd time. After going there, they said they don't have the driver installed so only one function can be tested.. It started getting irritating by their service, and I collected my printer and I left. Within two days, for whatever problem I dropped, it started happening. IT made lot of noise and Scanner function totally failed. REGENERSIS won't accept to pick the printer with out reregistration. I had to try calling CROMA EXTENDED WARRANTY and SMS, for three days to catch them. 3rd day the representative asked me to go again to drop in the centre After going to the center 3r time, regenersis tells me the complaint is not open. Made a call to CEW again to make them open(as usual their computers were down for the first two tries) and they said I could drop in the centre. I left dropping the printer asking them to double check the functions before calling me and left. Assuming my next call will be in 10 days and I will go their their 4th time and the printer works fine, I would have put 160kms in travel alone. 16*60 = 960rs for the fuel alone=960+650 = 1600+ rs which I spent I could have got it fixed in a place that is probably 2-3 kms from my place by spending it from my pocket.. Lesson learnt, CROMA EXTENDED WARRANTY is waste of money, effort. It actually stresses you out. Don't go for it. I may not complain CROMA in whole, but their EXTENDED WARRANTY service, is pathetic.

Hi team Croma, I need one support from you regarding issuance of duplicate bill of one mobile phone SAMSUNG GALAXY N 7000 purchased from Kamla Nagar Showroom from New Delhi. Bill which I have becomes blank as printing Ink evaporated and as I had not any copy of this bill and even I don't Mail I don't have any bill as well, need your support for the same to get the duplicate bill send to my email account. As I am facing some issue/Defect in my mobile phone, need your support to provide duplicate bill. Details are as follows name : Ajay Arora Mobile : SAMSUNG Galaxy Note N7000 Contact No. [protected] email Id : ajay.[protected]@tatacommunications.com purchased from : Kamla Nagar Showroom, Delhi-7 possible date of purchase : Mar-Apr 2012 Thanks for the support. Rgds Ajay

Hi Sir, I lodged a complaint against Croma retail Aditya mall from where I purchased McCoy cooler. I am fed up with the customer care. Technician came and cooler worked for 1 day and again its not working. I called customer care many times but no result. Today again I talked to Venkatesh from customer care and again he apologizes like other customer care executive. More than 25 days have been passed but no action is taken from Croma. I have sufficient mails and phone calls to customer care as a proof that I am following with those non working idle people since past 20 days. I also went to croma store and called Servesh the store boy many times, manager Nupun and Vijay. They are giving 1 year warranty and giving no services. After more than 25 days technician named Nitin Sharma came to my home but he is unable to repair the cooler. I want to return the cooler as it is not repairable as per the technician Nitin sharma. 3 days before I got a call from Vijay (Croma senior manager) that Nitin(technician) told him that it is repairable. Please ask him not to tell me lie as I talked to technician also. These croma guys are disturbing me like hell mentally as well as financially. Please take action against croma so that they could not cheat customers. I have included their customer care email id too. Now yesterday I got a call from croma to buy a new brand cooler. Why should I buy a new brand if I am not satisfied. Please take action against croma so that they could not cheat customers. I have already sent the mail to many nodal officers and many news papers. I also sent the letter to Times of India. I filed the complaint in consumer court also. I am trying to raise complaint to many other sites also so that other people will become aware from croma services. Once you buy something from croma they don't provide services in warranty period. I want to fight against these corrupt people, please support me to fight with these corrupt people and take action against them. Waiting for your support. Thanks Ankur [protected] invoice : F02A[protected]

I have purchased a Croma LED TV from Croma store ( Forum Mall, Sarjapur Road) on[protected]. Invoice no SLF02A[protected]. The promised delivery date was on[protected]. The product never got delivered till today and not even any intimation about the delay. I have contacted the customer care couple of times and got the information from them that they don’t have the stock! They don’t have any idea about when they will receive the stock or when they can deliver the product. Each time the customer care officer ends the call saying they will inform the store manager to contact me and inform about the delay and delivery date. But nobody calls. Forget about the delay of delivery, at least I expect an intimation about the delay from you guys. I have paid the amount, there were no delay on that, and I value my money. Guys, please keep yourself away from this store, even if they offer you the product free of cost. They don’t bother about the customer.Once you paid the amount, you are screwed up and they don’t mind you from then onwards. If anybody knows the procedure to take this incident to the consumer court, please let me know the same. Thanks, Subin

Hi! I registered a complaint under extended warranty with Croma for service of my AC on 4th July 2014. But even after 4 days, there is no response from Croma. The customer support center no. given by Croma doesn't work, no one takes the call on those no.'s. One of the worst customer service experience faced by a company that level.

I had purchased a Croma 3G Tab 17.8cm CRXT1125Q, and its LCD is broken, I'm ready to pay for the part as it is my fault, but its been four months they are not providing the part. How can they sell a product without making parts available? And whenever I call their Customer Support they say that the concerned department will get in touch within 24 hours, which never happens. Please help me to find a solution...

Hi,
I had registered a complaint for my Panasonic fridge on 23rd May 14 but I have not received any update / feedback on my complaint no one bothered to even address my complaint.

In month of June I tried connecting to extended warranty help desk but many times was unable to get connected, once I got connected & the executive noted my mobile number / other details and assured me to call back but I not received any call back from customer care.
I am very much surprised that each and every time I call person informs me that our system is down so please give us your details we will call back, why systems are down for so long time ?

Actually what I noticed is system are not down they just lie to us, because after many tries when I got connected & person told me so, I insisted on talking to senior person that time he transferred the call & system were working.
Height of all, I came to know that my complaint is closed without even speaking or taking any action on it, I was surprised that how this can happen?
Still I controlled myself and asked person to reopen the issue as it is not resolved yet, so I had again given request on 25th June 2014 explaining all problems.
But my complaint is not yet addressed by any one. When registered complaint it is informed to me that it will be addressed in 48 working HRS, but my complaint was totally ignored?

As I had not received any response till 30th June 14, I called back to cust care, person online tried to convince me that the complaint will be attended soon and asked me to call service center person.
But my question is why should I call and follow up with service center if I purchased product from croma & already registered my complaint with extended warranty help desk?
I want early resolution of my issue, else please return me extra charge taken for warranty.

Also please let me know what action is taken on service center when SLA is breached & for falsely closing my complaint without my information.

If I am not getting proper response & service I am planning to approach consumer court for bad service, ignorance.
Below are details regarding complaint & product.

Product: Panasonic Fridge
Name: Chandrashekhar shete
Invoice No: SLF02A[protected]
Complaint ID: 133922
Expecting positive reply soon

Best regards,
Hrishi
+91-[protected]

In June 2010 I purchased a whirlpool washing machine from Belapur Croma and at that time I opted for two year extended warranty. The machine that was delivered to me at first instance was second quality machine on calling Croma the then executives mentioned that I need to follow up with Whirlpool for the delivery. The second machine that was delivered was again with a dent on the body and was a second quality product. After much escalation the with whirlpool third time I received a good machine, the final machine was delivered on 31st July 2010. The machine has started giving problem and on checking with Croma they are reluctant to even to check the status on the same and every time I call them they call up someone and they say the machine is out of warranty. Now my questions - The machine warranty date should be as per the date of delivery and not on the basis of invoice. The machine was faulty which Croma did not help me however they should have a record of the machine delivered from the company to the customer residence they why the same is not recorded in their system. Does Croma the multi brand so called "we help you buy " company work on the staff or a written policy. The staff at the Croma retail are so rude and does not the inch of customer assistance. Hope to get a reply on the same soon. You may reach me on [protected] or [protected]@yahoo.com

I purchased Croma washing machine from Bangalore Banashankari Croma branch on Feb 2012. It was working till may 2014 exactly to complete its warranty. Then it stopped working and I registered complaint on 6th June 2014. One authorized service person came on 14th June 2014 and took its parts away. He give me neither receipt nor acknowledgement letter and he disappeared. After 10 days, one more person called me and told it will not be done, will provide you gift voucher of 5800Rs to compensate that for which I said ok. After that, I have not received anything. Then I called customer care, they told me to contact service center. I called service center, they told me to contact store. I contacted store, they again told me to contact customer care! They are playing in a predetermined manner by throwing out the balls from their court. Now I need a strong legal help at any cost for which croma should shut down its services so that I can save more people in India.

I am really fed up with the services of Croma. Many times, I called to customer care and emailed them. I want to complaint regarding croma services even after their assurance for the good services. They gave me 1 year warranty on McCoy cooler but they are not sending any technician since past 20 days. Once technician came and he could not repair it. I am repeatedly calling them. They are not providing any services for the warranty period. Thanks Ankur mob : [protected] Invoice:SL?F02A024010?074489

We had purchased a CROMA refrigerater from CROMA, Connaught Place on 08/10/2011, now the refrigerater is totally useless and had placed a complaint 3 days earlier for the repairing of the same. When we complained earlier they said that action would be taken within 48 hours but even after 72 hours no action has been taken. We complained again today(03/07/2014) but again were told to wait another 48 hours inspite of informing your customer care executives of the already told 48 hours time. May I hope that action will be taken within 1 week atleast? John Sebastian [protected]

I have a Whirlpool Washing Machine Invoice Number: SLF02A[protected] My Washing machine is not working since march, I have complained many times and your technicians have repaired the part many times but the next day only the machine stops working, this is going on from the past 4-5 months, I request immediate response, and it would be great if you fix this problem permanently by replacing the defected part or I would have to take serious action against you for violating my consumer rights .

Notice the dismal and pathetic customer service at the Croma outlet at sg road, ahmedabad gujarat Ashok varmora [protected] Ref: Complaint invoice: slf02a[protected] amount 45300 I had purchased a AC (voltas inv s/ac 1.5v dy) for malfunction on 27th of june 14. At the installation time I was ask that the technical person kindly change me within a day. Subsequently I tried calling the customer service numbers, [protected] and personal number of Mr.sagar gupta & mr amit modi [protected] & service head Mr rupesh shah m:[protected] with no response properly. & even store manager mr chirag not taking care for one time & not came out side from his cabin. I have visited the store further on 31 june and 1st of july. when every time he was told that the ac would be replace in sort time. On 2th july I was speak with mr rupesh shah service head kindly collect ac from house. I dont have interest in your product & service. Please collect ac from my house. please given me return installation charge 1700rs.He told me i will collect ac but not given your installation charge. So this is very dangerous for custmer.mr rupesh forcing to collect new product or a bare installation charge on your head so i need compassion for all the day in which i suffering this day from heating temperature with my family.

I have bought a Croma 3G tab on 5th of May, invoice number SLF02A[protected]. It had loose SIM slots from DAy 1 of purchase and after a month stopped working. The device is submitted in Rcity croma store for service, and they are now asking for 800Rs for repairs. I have logged a complaint via online, and would want this to be repaired without any charge as the defect is not caused by me. Pls escalate to higher authorities . Nobody is responding from Croma side. I have sent emails to Rcity store manager as well as All mumbai customer service manager. Complaint number is SR[protected] and service request number is MUM080614WS00029, which it seems they have closed, even as the device is still in their custody and not serviced.

Hi,

I purchased a 1 ton lg a/c from croma in oberoi mall
With invoice number slf02a[protected] with an extended warranty, now i have been having a problem with ac since last 10 days and the extended warranty team is not able to find my warranty details while the bill shows an amount 1190 paid for the same.

My a/c is not been working in this hot summer beither the customer service nor the extended warranty team nor the people at store are bothered to resolve it.

Dear Sir / Madam, I, have purchased croma mobile model no. CRCB2249 (Croma) on[protected] from your Croma store.. However the touch screen stopped responding in a few days and hence i gave for repairs on[protected] at your Infinity Care at Borivali West.. The staff made a work order and said the touch screen needs to be changed... it should have been changed immediately.. but they didnt have spares.. After followup's from both the sides it is learned that your Co. has not provided them with necessary spare parts requires.. and no time limit is been offered by Infinity Care to deliver my mobile... I am highly surprised that an enterprise & Brand "Croma" owned by one of the biggest business house of India has such unprofessional approach towards customers.. I want a final committement for delivery of my handset... also i want you to extend my warranty for no of days my mobile was with you..due to non availability of spares at your end... I have co-operated with you for quiet some time now but now I will be forced to approach consumer court if I don't receive a positive response.. Tejal Kapadia.. mob: [protected] mob: [protected]

I purchased a LG Washing Machine from Croma Pacific Mall Ghaziabad and they suggested to buy 2 years extended warranty which i did. They had given enough assurance that time about trouble free operation. l logged the complaint 2-3 days back with no response. I got the mobile number of Manager Ghaziabad. Since then i an trying to reach him either he does not pick up the phone or gives false commitment. The services / response is pathetic. Tarun Kaushik

I had purchased my ac from croma on 22/6/2014 but they had delivered the defected piece. They didnt even check the piece in front of me. Now they are saying to repair. Y I shud repair the product when my product is new. Please give response as soon as possible.

It’s more than 7 days; I haven't received my invoice no for my order id 148511. I already paid for this order. This order was for a power bank. If the product is not available, please return my money. it's my first shopping with croma. Not satisfied till now. I also dropped a mail to [protected]@cromaretail.com helpline but no response from them.

To whomsoever it may concern I brought a Samsung Galaxy S3 on 8th February 2013 from the croma store in Rajouri Garden along with an extended warranty for 1 year. The phone malfunctioned on 16th June 2014 and I took it to a certified Samsung dealer who diagnosed it to be a software/ mother board malfunction. Since I had an extended warranty he advised me to take it to the Croma store where the warranty was purchased. The executive at the CSD was unhelpful and stubborn. He told me to get the screen repaired first and only then would he send it for any software repairs. I told him that the screen had cracked an year back and the phone had functioned perfectly well since that time. No where in the extended warranty leaflet is it mentioned that a phone with a cracked screen cannot be taken up for software repairs by Samsung. In fact, the dealer I had visited earlier was willing to correct the defect (at a cost) without even being bothered about the screen. This raises the following questions: 1. Is the extended warranty an eyewash meant to fleece unsuspecting customers? 2. The croma booklet on extended warranty never mentioned a physical defect coming in the way of servicing a software glitch 3. Are stubborn customer executives meant to put off customers so that they cannot escalate their complaints? 4. Does Samsung really want to compete with its contemporaries or is it banking on these short handed ways to increase its revenues Kindly let me know if you have any substantive answers to these questions or I will not hesitate to escalate this complaint to the highest level Regards Dr AKSHAY KAPOOR Consultant Pediatric Gastroenterologist Indraprastha Apollo Hospital, New Delhi Max Hospital, Shalimar Bagh BL Kapur Superspeciality Hospital, Pusa Road [protected] Sent from my iPad