Croma Complaints & Reviews

I am using a 6.8 KGs Whirlpool Washing Machine which I bought from your Tata Croma Store two years back, I paid extra for the extended warranty, which I bought to get good service. But I have never been so disappointed from any company but you guys have given a really hard time. I have been complaining from past 1 month starting from 15 march, till this date I have called ‘n’ number of times at your customer care centre and all you guys are doing is procrastinating. I m sick and tired of your poor service and I can’t wait any more so I am filing a complaint against your company. P.S: your Customer Care executives suck...they put me on hold and tthen disconnected the call...executive name : Vinitha Thanks for your service. YOUR UNFORTUNATE CUSTOMER, Saiam Hasan (complaint number: BON070414FS00059)

I had purchased a Philips Digital Photo Frame product initially from Croma's online website (Order no. SLE001EC0011950), but on receiving it, the product was missing key components such as adapter, Frame stand..etc

I contacted the customer service and they asked me to ship the product back to them in return for a replacement. (For which a new invoice was raised-Ref. No.: RLE001EC0000168)

After waiting for over a month for the replacement, I was then informed that the product was out of stock and my money would be refunded.It has been over 2 months and I have yet to receive any refund for this product and they have CANCELLED the order WITHOUT my consent!!!

It is my humble advice to fellow buyers to refrain from using Croma as they seem to be fraudulent in their dealings.

I have purchase Midea S/AC Kosmic from Cromo Greater Noida store on 4th April 2014. It got deleived on very next day and I have been following up from last seven days and I am fed up with the Cromo customer care false commitments.

I sincerely request for the refund and the penalty charges for the mental harassment.

Invoice Number: SLF02A[protected]
Date & Time of Porchase: 4th April 2014, 4:15 PM.
Croma Reference Id for Installation: BON0504141d00111.

Today finally when I told them to refund the entire amount and penalty for the harassment, they told they dont have authority to take the complaint. You need to visit to the store. Why I should visit the store when there is no mistake from my side. I asked for escalation matrix they said there is only one level..there is no escalation matrix.

The kind of pain I gon through and my biggest mistake I bought product from Croma. Request you to please take action and I would sincerely request for the penalty charges of Rs 10, 000. so that they should know if customer is paying money from their pocket what kind of service they should provide when it is clearly mentioned the installation will be done within 48 hours.

Why should I buy such product where the service is too bad and i also bought 2 years of extended warrenty.

Regards
Dependra Pundir
+91 [protected]

Croma Service Request Number: SR[protected] I have taken croma extended warranty for my Samsung refrigerator. My refrigerator stopped working 2 days back, and I raised complaint with Croma. Croma in turn sent a Samsung technician to my home to look into the problem. Since the issue was with compressor (which was under Samsung 5 year warranty), technician said compressor will be replaced free of cost by Samsung. But there will be additional expenses (summing upto Rs2000) which needs to be paid by me. I called Croma again regarding this issue, and they said Rs2000 worth of expenses is not covered under the extended warranty. What is the point of taking extended warranty if we have to pay additional charges? When i bought the Croma extended warranty, i was assured the same warranty which Samsung offers will be applicable to the extended warranty. If the refrigerator had failed under the Samsung warranty period, then Samsung would not have charged any additional charges. Then why is Croma asking me to pay Rs2, 000 to the Samsung technician. Shouldn't the extended warranty of Croma cover this?

This is with reference to my multiple complaints with Croma service center - BAN280314FS00011 and BAN040414FS00023. I had logged my first complaint on 28th Mar requesting for servicing of my Air Conditioner that was not functioning properly. There was no response from Croma for a week. I called the customer support number again on the 4th of April enquiring on the status of my call who mentioned they will have the issue looked and have this addressed ( I spoke to a gentleman called Manish). Unfortunately, I got a "cancellation" message from Croma stating my ticket has been closed because they have been trying to call me and SMS me but I have not been reachable (surprising that I just called a few minutes ago that I have not heard back from Croma!) When I screamed at the customer service agent he logged the new ticket against my name for the same issue. I had waited long enough and I called the customer service center on Saturday the 5th April that I needed the technician to visit me the same day. The customer service agent (Ms. Pramila) mentioned that the technicain will come hat day else I can call her and ask for assistance. The technician did visit me on Saturday but mentioned that there is some gas to be refilled it and he is not carrying it. I requested him to come back and have that fixed the same which he said he will try. I did not hear back from him that day. I called him again on Sunday but he said he does not have it and he will come on Monday and we agreed to have this done at 6.30 PM. Now I have been waiting for the entire evening and the guy has not even called me nor come here. When I am trying to reach Pramila at the customer center she is refusing to speak to me. My Pundalish (I hope I got that right) is telling me the regular frustrating stuff that he will have this looked into. Divya who is the service in charge, does not have a clue of what is happening and she mentions that they were not able to address this because the technician was ill, do you have only one technician at Croma? The technician Salim picked my call after some 15 attempts only tot ell me he is ill and he cannot help and I should speak to his office. I am frustrated with Croma and this has been an awful experience. This is the last product that I will ever buy from Croma and will never recommend anyone to go for it. Croma is a shame on Tata enterprise!

am srinivasa m and my emp id 6106, i have applied from PF in the month March 5, i have requested hr team to provide my claim number and correct pf number but they are helpless. i want proper response from them

Regards,
Srinivasa M

[protected]@gmail.com

I have purchased a croma TV from the saket croma store my invoice no is SLF02A[protected] . The TV was to be delivered on sunday with the stand but there was no delivery made till we called up the call center of croma and the TV was delivered at 10 PM without the stand. The installation engineer came on Monday to install the TV but there was no stand sent and when we called the croma store they said there is no stand available. I had to cal the call center again for a resolution this is really absurd we had to cal the call center 4 times to get a simple TV delivery at a location which is 10 minutes away from Croma store. I would suggest no one to purchase any expensive goods from Croma Store awful experience.

Dear,

I beg to state that, 15/03/2014 I was ordered a Lenovo Flex 10 Laptop with advanced amount of Rs. 10000.00 (Ten thousand rupees) through my Credit Card to Infinity Retail Limited Trading (Croma- Satya sai tower, Ground floor, Model town, Jalandhar ). My Invoice no : AIF02A[protected], time6:26 pm. My laptop delivery time was 16/03/2014 time 5:00pm – 09:00pm.

I was went Infinity retail (Croma) daily for asking my Laptop delivery but croma section manager Mr. Abhilas Khola was saying “ Provide me time, I will delivered product shortly”.
Date 29/03/2014 I received a call from Infinity retail (Croma) about delivery of my product. I was went croma same day and pay rest amount Rs. 17990.50 (Seventeen thousand nine hundred ninety rupees fifty paisa) invoice no : SAF02A[protected], 29/03/2014 time 6:30 pm. and take the laptop after activation of windows at 8:00pm.

When I reached home and open my laptop, I was surprised because it’s not works properly, I was faces various problems, like: Key pad not working, screen flashed, windows resetting etc.

Next early morning I went infinity retailer (Croma) and ask about my Laptop Manufacturing Defect and ask for replacement. But I did not get proper response. They people was not ready to replace or taking complain. After a long argument Mr. Abhisek (Store Manager) came and they reply the same, lastly he takes the laptop and provides me a service request letter (for repairing purpose).

I want to launch complain for:

1. If Infinity retailer (Croma) don’t know about her stock and delivery, why the bluff the customer and take advanced amount for a long time.

2. If any type of manufacturing defect in her product, why they not replace the product.

3. Why customer take repaired laptop if manufactured defect available in laptop.

4. They waste my huge time and they have been mentally harassed me, that’s why I want compensation.

I request you to please resolve my problem and replace my laptop as soon as possible.

Thanking you
Md. Parwez Akhtar Hospital Administrator Ghai Hospital, Jalandhar GSM : +91-[protected]

I purchased the Croma Air Cooler which was delivered today but it does not cool the room at all. I would like a refund for the product. I called the customer care who asked me to get the product to the nearest store as they do not have anyone who they can send to my place to have a look but I do not intend to carry such a bulky product all the way. This completely defeats the purpose of buying the product online. Also, when I visited the store a day before buying online, I was told in case of any issues, a technician will be sent to my place, which is clearly misguiding the customer. I am aware I can approach the consumer court on these grounds but I do not wish to take that route just yet. I hope you understand and can have the issue addressed at the earliest. Thanks, Manish Invoice # SLE001EC0013051

I have ordered "Sony SLT-A58Y 20.1 MP Digital SLR Camera (18-55 mm and 55-200 mm) (Black)" in Cromaretail.com on 20th may 2014. As I ordered they call me over phone to get confirm their order and my address. By 20th may 2014 evening they send a mail like "as requested we have processed your order cancellation". I have not requested them to cancel my order at all. After this mailed them to ask reason for cancellation of my order twice, but I get no response from them. I don't want to cancel my order. I have attached the order details below. Order details: Invoice Number: SLE001EC0012664 Payment mode:COD Item Code Item Description Qty Rate Discount Offered Amount 181312 Sony DSLR A58 Dual Kit (18-55 / 55-200) 1 6990.0 0.0 6990.0 180161 COD Charges 1 25.0 0.0 25.0 Cancellation Ref. No.: SLE001EC0012664

Hi Friends.., Don't buy any products in Croma showroom. Good product not available there --- this is warning to all. Please think before purchase anything in croma" My tab was issues. So, Feb 20th I went to your croma phoenix mall show room and they said, go to submit your support team of Deproyses system. I went and check my tab to Deproyses system then they told me touch problem and want 20 days to fix touch screen issue. After 20days, I called to check my tab status. They told me, "croma supplied touch was not fitting. So, rejected and request to new one. Same-time, each and everyday, I'm calling to Croma customer support and checking. Also, your store checked and give guarantee to deliver on March 21st. Sametime, Deporysys also, agreed that date of March21st. But, I didn't get any call from your storeroom and deporsys system until March 24th. Monday morning I called to Deprosys and they said, check and confirm at evening. Again, I called at evening and check it. They told me, again "supplied touch was not fitting so. sent mail to croma." Sometime, I called to your croma store room. they also agreed to get my ASAP. But, still i didn't get it. I'm wasting around 40 days. I'm worry about your product. I don't know how to not fixing spare parts. Why your supporting not identify issue correctly. 1. Croma is very worst product sales. 2. Not have good supporting team. 3. didn't think customer issue.

The customer service was very worst.1st time to the store. Will never come again. Will also let this known to my friends and relatives.Bought a vacuum yesterday. The rep never told the model i chose is a small house. We asked for the model, even after asking for the features - she kept answering in one or two words.Believing Croma as a brand - bought the product.Came home it works for 15 mins then it goes off. Waited for an hour. Still didn't work.Went back to the store this morning. Spoke to all the people possible. They said the motor will stop working if it is heated & this product is for small house. Main is a 3 bk house. Every 15 mins if goes off & if i need to wait for 1 hrs for it to work. No point.The person who sold this never explained this is for small house. After billing we opened the box there to check whether its working. Now the customer service people said they do much about this.I wants to but another brand giving this one. Informed even i will pay more. As this of no use. Very very pathetic service. Every body in the place ran away. Without answering our complaint.At last a manager came Harmeet Kaur, Emp Id:7684 . She was very very poor. She didn't even listen to my query. She kept saying we will not do replacement for open box. Lack of customer service, poor product knowledge & poor attending skills made me to buy a product where i need to buy a product, which is not useful to me any more. The people around where making fun of me. As i bought a product just for Rs. 2100. And i came a to raise a complaint. I think a customer who bought even for 500 rupees is a customer still. It was a insulting customer service. Will surely go for consumer claims FOR HURTING MY FEELINGS.I KNOW THIS IS JUST ANOTHER COMPLAINT FOR U. BUT FOR ME COMPLETE WASTE OF MONEY, TIME AND MORE THAN THAT ITS A HUMAN INSULT.

I have ordered for WD My Book Live 1TB Network Hard Drive, instead I have received WD TV Live. The packing says it was 1TB Network Hard Drive. But Inside its a different product from what I ordered. Order no: 109938 Reverse pickup was arranged by the website and I returned the product. This was on 16th Dec, 2013. with tracking code of [protected] On 18th Cromaretail customer care confirmed they have received the product in warehouse and refund process has started, It will take at max. 15 days for refund to reflect in my Credit Card. After 20 days I called again in January, customer executive apologised and said he will send an email to refund department and initiate the refund and it will take further 15 days for refund to reflect in my credit card. Still not getting the refund, I called in Feb now and the customer care says they have not received the product in warehouse. What kind of joke is this? Customer care said give us 24hrs and we will get back to you with the details. And since then I have been calling every week, and customer care says they will get back to me after 24hrs and their record does not confirm if they have received the product in warehouse. Saying they will confirm with bluedart. Everytime this is said and no action is taken. No action has been taken by Cromaretail on this till now. It was a biggest mistake buying a product online.

Respected sir/Madam, I Had purchased One Blackberry Z 10 Mobile Phone On your Pulse Mall Yerwada Pune 411006. on dated[protected] at about 2.20 pm through Invoice Number SLF02A[protected]. on same day this mobile had techical problem. Then next day on dated[protected] i had lodged complaint Blackberry service centre Pune On work order Number PUN/BB/13/13704. The Redingtion service centre issued[protected] DOA Certificate PUN/DOA/13/0196. on same day i had visited your above mentioned store for DOA. Your employee not satisfied me . Yourstore had not taken any action for replacement for Z 10 blackberry mobile phone. and they told the blackbeery mobile Z 10 is production is closed by company. then we are not able to replace the mobile phone.I had suggested to the your employee please keep the mobile in your custody and store will send mobile to Distrubutor. and after 1 or 2 week i give me information but your employee by intentionally denied to replace me mobille phone and they issued me refund amount. DOA certificate clearly mentioned that Customer should collect the replacemnet within 7 days from retailer. If you store not replace me then I will field complaint against you store in consumer court pune. your faithfully Adv. nitin Nisargan

I had purchased CROMA Washing machine via invoise no. SLF02A[protected], on 12/Nov/2012. I had also purchased Extended warranty for the item. With in 4 months, I had raised a complaint no. BO-S3/160313/Washing Machine/961145 as the machine was making very loud sound in the spin cycle. I was told that the part was not available and the problem is still not resolved for almost one YEAR!! Again I raised complaint BAN311013FS00005 in Oct, 2013 as the key pad was not working. This was replaced after multiple follow up. Again I had riased complaint BAN221213FS00004 21st Feb, 2014 as the machine was not filling up water and was draining the water and the machine is unusable. After waiting for 10 days, and being informed that the part is not available, I went to the Indiranagar, Bangalore store and I was assured by the store manager that\ they will provide a standby machine. Even that has not been done. I am getting calls and told they will give the standby machine and that has not yet been done. I don't want this product. I want a replacement or exchange for another brand waching machine that has better life and service. I did not expect this kind of product or service from a Tata brand.

Dear Sir/Madam,
I purchase a Croma 2G Tab CRXT1134 on 15.09.13 Invoice No SLF02A[protected] after 2 month their is a problem in touch & sound I have give it to Croma service center on 30.12.13 & After so many reminder & chase I get the repair tab after one month on 31.01.14 & again the same problem after repairing its not more than a month & screen is not working again & also the battery after full charge...

Hi Team, I had purchased a Sony Tipo mobile phone on 30th Nov-2013. The screen guard given was also of not good quality. So i have purchased a good quality screen guard from universal for 200 RS.After few days the touch screen didn't work properly and the phone was given for service. They removed the screen along with screen guard and have inserted low quality. Service is very bad at croma with such poor quality phones and no response from the sales person. Thanks Pawan

I bought a Philips trimmer 2nd march, 14, when I saw the price was 1295, but within the 5 minutes they put a sticker over MRP of 1595 on the same product. My question is why they are taking more than the MRP. Actually what they did, they sold the old stock product with new MRP.I have the trimmer box as a proof, I want to stop this thing.

Hi purchased TOSHIBA LED TV 29" (Order no: SLE001EC0011232) from your website on 21 feb 2014, I have been calling the customer care regarding the delivery since 24th feb(5 days I called continuously) They have been informing me every time your product will be dispatched by tomorrow. Now they are saying the product is out of stock. If the product was OUT OF STOCK why the website was showing available..? Why I got confirmation mail along with the invoice...? yyyyyyyyyy... On the day I purchased the same there were many other offers from other website, now all thee offers have ended, and you guys are saying the product is out of stock... THIS IS REALLY NOT EXPECTED FROM A TATA ENTERPRISE. THIS IS CHEATING VERY CHEAP ... From Krishnam Mathur [protected]

I had purchased 2 samsung split ACs, 1 LG split AC, 2 AO smith geysers and one pure it RO water purifier from Croma store in DLF Mega Mall on 24th Feb 2014 which were delivered on 25th(except the water purifier).I was told that all products would be installed within 48hrs but inspite of multiple complaints and follow ups with the customer care nothing has been installed even till 28th Feb apart from the Samsung ACs.Every time on the call the customer care rep would say the installation will be done ASAP but to no avail.On 28th when I called the customer care I was told that all the time that I had called in the previous day no complaint was taken down by their representative and today they are taking a complaint and will take a day more to install the products.
I had purchased these products together since I am moving to a new house in Gurgaon and wanted these to be installed before the paint work in my home finishes by 28th. But now because of these items not being installed (esp the LG AC) all the work at my house is pending.
I am planning to return all the uninstalled products to Croma if they are not installed by 28th Feb now.
Worst service provided by a TATA enterprise. It would have been better if I would have purchased these products from their individual retailers rather than going for Croma.