Croma Complaints & Reviews

I purchased a refrigerator on 15th June 2012, from croma Aurangabad Retail store.
Since last almost 3-4 months i am taking follow up to croma. In my refrigerator, moisture is arising & resulting into vegetables into wastage.

the engineers have visited 5-6 times and every time they are just checking the temperature of refrigerator & stating that the refrigerator is ok in condition.
Either the engineer is...

Hi All,

I purchased LG A/C thorugh cromaretail.com for my brother who stayed in kalpakkam near chennai. It verifed kalpakkam pincode and allow me place the order. After that I didnt get any update from them. After one week we called to customer care to know the status of the order. They simply told that it was out of their service area. They simply cancel the order with out our confirmation. So I purchased from store near in...

I have had one of the worst service experience from Croma store and their helpline both:
1- I had given a fan for repair at Croma Juhu store vide gate pass #1522 on 30/05/2013 and they were to get back with the quotation within 24 hours but no response yet
2- On calling their customer support on 09/06/2013, I had the same answer that the store will call me within 24 hours, but no response
3- On writing an email, same...

I own a Sony Vaio Laptop E series, had purchased a extended warranty from Croma and since the past 2 years I repeatedly have issues cropping up some leading from one to another. Let me list them down to you:

> Blue Data dump error
> Machine Heating up
> Track-pad Issue
> USB slot Issue
> Internet browsing does not function (I can connect to internet but cannot browse anything)br...

Purchased TATA - CROMA AC -1.5 T, 5 Star with stabilizer on 26th May- Sunday. They commit that AC will get delivered and installed in 48 Hours- by Tuesday 28th May, but no one called for AC and I called CROMA central number (no store numbers available) on Wednesday 29th and they said will revert back with the information and get it installed by Wednesday 29th evening.
Now today is 1st June -Saturday, I am calling them everyday to...

I have purchsed lg tv 119 cm on[protected] and paid 72000 in cash. The sales person has told me that the delivery will be done as the cheque get clear (that is as the amount get credited from ur account) or next 4 days or till Thursday which one is early as I requested him to do on urgent basis....and cheque got clear on 28.5.13 and next day when when I visited the store the manager is telling me that they haven't received the amount.....now...

Dear all

it was shock for me to know that there was no service from croma after sales,
i bought an AC of croma brand and after delivery they were suppose to send there person for installation but no 1 turned up after several call to the help line,
they just assured that they will send some 1 tom. but tom never came back, we tried reaching manager of croma in malad where we bought the AC,

MR TEJAS...

I purchased a split AC of CROMA in April 2012. It got faulty in May 2013.I have an extended warranty for two years and I booked a complaint on May 20 and again on May 22. Eight days over, still it is to be fixed. Whereas they say, it will be attended within 48 hours. It is happening in Delhi when heat is 46 degree. SO PLS DON'T BUY ANY CROMA ANYMORE....

Dear Sir/Madam,

I had ordered a microwave online from CROMA store on 8/4/13 and received a dented product. On sending back i received a fresh microwave but this time without the Starter smartkit & recipe book. The delivery guy told it will be sent by mulund croma branch as you reside in bhandup.
On not receiving the kit i called croma customer support twice and both times i was told it will be delivered to you in...

dear sir,


my name is wasim malek

as croma retail showroom surat i want purchase is croma spirit ac 1.5 ton 18/05/2013. and tomorrow delivery has 19/05/2013. 04.00 and 21/05/2013. ac installation but ac was defective and as one no problem as was not cooling i have 22/05/2013 complain on croma customer care but no as one date no reapply is were bat service in croma mo. [protected]...

I purchased a CROMA SPLIT AC 1.5 T 3*CRC0914 PAC from faridabad's croma store in crown interior on 27/05/2012, bill no. SLF02A[protected]. I went to purchase VOLTAS AC but sales guy suggested me to purchase CROMA AC & i purchased CROMA AC but truth is that i was stupid, i should have gone as per my choice. Since last year AC is not working. One basic question i want to ask what is the function of AC - whether to perform in summer...

I bought an AC from the Croma store on Mount Road in Chennai around 7 months back. And I bought the in store brand for around 25 or 26k along with the extended warranty.

The normal service is supposed to be every 3 months and no one turned up after the first 3 months ! And they recently turned up just as my AC was dying with absolutely no cooling.

The person who investigated the issue - Mr Natarajan (I think...

Bill NO: SLF02A[protected]
There are a couple of issues here.

1. The sales representatives are total liars. They come to gossip with you only if you have to buy something or else they walk away from you.

2. I bought a Croma 1.5 ton split 5 star AC on 21st April 2013 from Aditya Mall, Ghaziabad. I was persuaded into buying Croma saying I get free installation. I was told that installation happens 48 hours...

Bought a Croma branded refrigerator 2 years +, called toll free number for paid service, took more than 10 mins & person assured action in 2 working days. When they can sell on Sunday why they cannot service on Sundays. Service man calls, says will visit after calling on Day 2, nobody bothers to call till late evening, when call back service man says not possible to come today & did not matter to inform. Gives number of his senior,...

This is about the kind of respect consumers get after paying the money. I recently bought AquaSure water purifier at Croma Retail Shop, Banashankari Branch.I bought it on Saturday and they said Delivery will be done on Monday and Installation on Tuesday. I told them that I return from office by 7 PM. Will it be ok to do demo and installation after 7 PM. For which they said a vehement NO and asked me to be at my home by 6:30 PM. I had to rush...

I was the unfortunate customer who bought a Croma AC 1.5 Ton, from Croma Vikrampuri Store, Secunderabad. Despite spending Rs. 30000 and spending countless days (24 days in total) and hours speaking to the servicemen and visited the store around 10 times already.

The result, the AC is still not working. They haven’t changed/replaced the Indoor unit yet despite multiple requests and they extend the days one after another....

MY EXPERIENCES as a customer of CROMA ( a Tata Company) who purchased a Apple Desktop and 2 years extended warranty from CROMA.


April 21st, 2013 ( Day 1) - I faced problem with the keyboard and the DVD drive of my Apple Desktop


April 22st, 2013 (Day 2) - I made a complaint with Croma Extended warranty call center about the same and I was told that with in 48 hours your complaint will be attended by their service...

Dear Sir / Madam,

It’s not only surprising but amazing, Croma, Phonix mills being such a big brand, have ridiculous attitude towards their customer, I went to buy a HCL Me tablet for my son on 13/4/13, Sunday, but the sales staff were pathetic they were not at all corporative and were not at all interested in selling the products, still we had to buy, since my son liked the product after buying the product we requested them...

I have bought the the Croma 1 Ton CRC1067 Portable Air Conditioner a month back with an extended warrenty.
the cost of AC was 23,999 and the cost of extended warrenty is 899, no let me dig into the issue actually i bought the AC from Croma Retail chennai when i went to buy that the sales person said there are good reviews for the above mentioned AC, but i came to know after using that it is waste of money and it never cools the room...

I bought a “Croma 1 Ton CRC1067 Portable Air Conditioner” on 19/04/2103 having the order number: “SLE00355593” and got the delivery on 20/04/2013 for Rs23999.

The problem is that, the device is not cooling the room. I could feel cold air if I am sitting just in front of the device and rest every where it is hot. I tried running the device for the entire night & couldn't see the temperature falling below 26...