Croma Complaints & Reviews

Dear Team,

I has purchased a Morphy Richards Steam Iron Wave 300 from Bhayander Croma (Next to Maxus Mall) store.

Date : 29th December 2013.

I just open the box & found that I have been given a product which has got Defective product Return tag.

I am attaching three photograph showing Product details, Defective product Return tag & Serial Number.

This is absolutely unacceptable & unethical selling practice.

I am completely cheated by Croma Store.

I traded in 2 old smart phones (good condition) for 2 new Apple 4S mobiles at Croma store, Sohna Road. I was offered only 1500 rupees per phone even after requests for better deal. Details of Traded Phone 1) Nokia Lumia 510 2) Blackberry Curve 6300 My friend traded in Blackberry curve 9320 next day at croma store sector 29, Gurgaon for Rs5500/-. I feel that I have been cheated. I demand stern action and resolution to this issue. Regards, Ankush

I have purchased a washing machine from croma store, R city, Ghatkopar on 15th Jan at 1:42 P.M. It got delieved on 16th Jan. A company representative came for Demo and opened the packing, post which he and I realized that the machine is damaged. There is a dent on the back-side of the washing machine. I had immediately registered a complaint with Croma's call centre. No one from Croma/Samsung visited to inspect the damage. Today, I have been continuously following up with the call centre executives but have not received any concrete response from their end. Now, I have a damaged machine with me for which I have paid a hefty amount of Rs. 16350 which includes a warranty but now I am wondering about the future of that warranty also seeing the kind of pathetic response I have received. Same product was available at other retail stores also at the same price, but we trusted croma because of the TATA brand. But i am sorry to say that given the response that I have received I have lost respect for the brand.

Never buy any product from Croma Retail Store as they sell repaired handset as new. I bought Sony Xperia mobile from Croma in month of April, 13 and after 6 months of purchase when I was facing problem with handset & visited Sony service center I was shocked to know that the same handset has came to repair not once but twice before my purchase. When I contacted the Croma store it was more shocking to know that the Branch Manager is admitting the mistake & justifying this issue as normal sale practices of Croma. So I moved to Consumer court for the fraud happen with me & the process still going on in Croma. Divyesh Invoice No. : F02A[protected]

Pathetic experience at croma, purchased water purifier one yr back which is under croma extended warranty.
I had called service center many times but they are not providing any service and making there own excuses.
Useless people and why they are targeting customer .
Request all plz never buy fany extended warranty product fron them it will burn our pockets only.

It's been the worst experience shopping with croma online I feel cheated 1. Croma's mistake number one delivering a WRONG PRODUCT. 15 dec 2013 I've ordered for philips ipod dock speaker DS1150 through online payment made on 15 dec 2013 On 19 dec 2013 I received a wrong product delivered philips AJ7030D within 30 minutes of receiving the product I've sent a mail with the snapshot of the wrong product, the product ordered, invoice on 19 dec 2013 2. Croma's mistake number two NOT arranging a REVERSE PICK UP even after 18 days. as per croma procedure should arrange for a reverse pick up within 48 hrs of delivery. From 19 dec 2013 onwards I've made made more than 20 calls in the past 18 days and sent multiple emails without proper response and so far no arrangement had been made from croma. 3. Croma's mistake number three asking me TO DELIVER the PRODUCT at a Croma store to get MY MONEY BACK. Till 3 jan 2014 croma kept making false promise that someone will pick up the product within 24hrs everyday when I made call toll free number[protected]. They never arranged for a pickup the worst part is they never made a sincere effort or bothered to call me and inform me about the delay in pickup, on 3 jan 2014 I spoke to the FLOOR SUPERVISOR mr. Ashok Chandon who promised to arrange for pickup within 24hrs that was never arranged, now on 6 Jan 2014 Ashok says over the phone not ready to send a eMAIL which is NOT PROFESSIONAL even though I insisted on sending me a mail that I have to deliver the product at a Croma store the baddest service from is that till now they don't bother to call me or ready to respond to my mails Now I need a mail from croma stating that I need to deliver the product at a croma store Can anybody help me get my money back as nothing that they say over phone can be trusted and they are not ready to send mail communication Thanks Enoch

Hi, I ordered LG Optimus G Pro GSM Mobile Phone (White) SKU: 178372, on Dec 13, 2013, My order no. is SLE002EC0002056. I purchased this product because of good configuration shown on website (having 32 GB internal memory) and good price and my trust on TATA group. But because of small money they have broken my trust. The product I purchased and the product I have received are different as I ordered for 32 GB Phone model but I received 16 GB model. (see attached snapshot of website) When I complaint, they called me and told very rudely that They will not change product as they have only 16GB model. Kindly help as I purchased this phone because of 32 GB internal memory only. Regd. Jyotsna Verma

Respected Sir/Madam, I have ordered (Order No. SLE003EC0001542) successfully Micromax FunbookPro P500 on 10-Dec-13 and after three days they are calling and saying that product is not available and requesting to cancel the order. I said that I have committed to my daughter as am gifting for her coming birthday but they said that we checked in their warehouses but the product is not available. I requested many times and then they said that will recheck with all other warehouses and let you know the status. Today (16-December-2013) I called customer care[protected] to ask the status of my order and the status is same they still crying on phone that product is not available. Again I explained to them my situation and after that they said will check again and also let you know the alternate solution If we can. My concern is only that If the product is limited then why Croma listed their product on website If not in stock and why their are confirming the orders without checking the product. I don't want to cancel my order. If not possible to arrange my ordered product I request Croma to arrange the product as compare to my product thats all. Thanks. Waiting for positive response. Thanks and Regards, Mansoor

I’m writing to inform the pathetic experience with croma. I bought a croma refrigerator (product code: 162336) on 30/10/2011. On Thursday, August 22, 2013 6:34 PM i contacted the customer support and i consequently got in touch with the store manager (Nungambakkam branch, Chennai). He confirmed that he would raise the issue and the same would be rectified within 15 days. However after repeated calls, I was informed that it would take 20-25...

I had brought Croma iPad Mini Slev White on 04/10/2013 from Dahisar Croma store but within a month it was not functioning properly, after complaint to costumer care inform me to go store near by me and they will assist you but at the store they told me to go Borivali infinity customer service center so next day I went that address but the care center found close so next 2-3 days same thing happen again I went to Croma store and told about then they took my tab and they had sent it service canter and ask to wait for 7-10 days, but after 10-12 over still there are no progress and told me to, it will take another 10 days, this is unacceptable why I have to wait for so many days if the product from Croma has not good quality and which is newly brought, if the product is not going repair within time line then it should be replace with new one. Now it is 20 days over but no use. Think before you buy CROMA Product... Worst Product and Worst Service

Dear sir. I buy tab mobil from croma mall khar ghar on 27 oct 13 and due to screen damag tad mobil is not working. I visit to kharghar croma centre for defect repair as per croma warranty for one year. They send to servic centre for repair and charges 3500 inr which already paid. But till now they have not repair croma tab mobil. I have taken croma product on the name of tata but I think this servic is also like other product in market.

I have faced the worst experience with Croma Customer care. I bought this Whirlpool Washing Machine with extended warranty from Eva Mall store in Bangalore. Now my machine is still under extended warranty and I have called their 1800 number 100s of times...First day they made me call to xtended warranty department where a girl called 'Neha' responded after 10 minutes and she hung up within seconds..!! No communication at all... After that I called Croma cust care again and registered my complaint, this time they said complaint number cannot be generated as the server is down..!! Wot the hell... I told them my address, all details and its the third day now and I haven't got ANY call from any one..ridiculous.. Today again when I called up their cust care, I wanted to speak to the manager and the guy was not listening...when I insisted he made me hold the call for another 5 minutes only to say the Manager is busy...WORST SERVICE EVER...!!

This is with reference to invoice SLF02A[protected] purchased a Whirlpool top load washing machine. While doing the purchase Croma assured me to take their 2 year extended warranty and assured for top class service. But sorry to say Croma doing fraud by charging extended warranty cost but no service provided. I have logged a complaint on 15th Nov 2013 reference no: 108875 and till date no one visited for service even they have closed it and again logged a complain 28th Nov when I called them. Today when I called to customer care they don't have any clue when they are going to resolve this. Croma is a fraud company and people shouldnot take any extended warranty. I am going to consumer court for this so that all people should not fall in cromas trap. Regards, Nilendu

On 8 Nov 2013 I called your customer care enquiring about Milagrow Robotic VC Red Hawk (Item Code 174074). I was told Sadashivnagar branch in Bangalore has one piece and I can pick it up. I could not go on 8th and decided to go on 9th Nov. On 9th Nov 2013 I called again at 10AM enquiring about availability of the product and customer care confirmed availability at Sadashivnagar store. I asked for store phone number and customer care refused to provide that number. By afternoon I reconfirmed again and visited your store. Once I reached the store initially people did not know about the product. I called customer care from the store and customer care reconfirmed availability of one piece at store. After a few minutes of argument one Guru met me at store and he said they have a demo piece only, which had scratches and looked old. I said I can’t accept that. Then he asked me to wait for 15 minutes and came back with a proposal. I pay 30% and book the product and it will be delivered by 15 November 2013. If I pay 100% product will be delivered to my residence by 15 November 2013. I paid 100% vide invoice # SLF02A[protected] and booked the product. While booking the product store gave me a card with which carried store telephone number[protected] and was told I can call that number directly for any clarification On 15 November Guru called me from store and said he needs 10 more days to deliver the product. I said I can’t wait so long and my money should be returned. He was not keen on doing it. Then I had to agree as I had no other choice. On 23 November someone called me to deliver the product. I was out of town and there was nobody to receive the product at home. I asked the caller to deliver on 27 November. He agreed to do the same. After some time Guru from store called me confirming the same and he agreed to send the product on 27 November. On 27 November I waited for the whole day and nobody turned up. By evening I called the numbers from whom I received calls earlier. Delivery person said I should check with store as he had no information. After trying for an hour I could reach store telephone and the person at store promised delivery by 28 November. On 28 November I waited for the whole day and again product was not delivered. I called the person who answered my call on 27 and he said he is out on weekly off and I should call an alternate number. Nobody answered that alternate number and I called store number[protected]. There was an auto response asking me to call customer care. I called customer care at 7PM and I was told latest by today morning product will be delivered. At 2:15 I called your customer care again and he promises to arrange a call back within 4 hours and resolve it within next 24 hours. Neither of that happened. This is an endless follow up.

Hi All, I had bought hp laptop from CROMA center East of Kailash branch with extended croma warrenty.When there was problem on my laptop i had visited croma center and submited my laptop after this i get back my laptop after a month during recipt of my laptop i figuerd there was a damge on my screen once asked they return back and agfter a week i visited there store they retuernd my laptop with temporay fix.after two days I found same problem my laptop with a additional new problem. Once again i visited croma and submitted my laptop and more than a month still waitingn to return back my laptop but still waiting. I have complaint them through there website and customer care no but not getting ang satisfactory response.

Absolutely frustated and fed with services offered by Croma since the day I purchased Kent Grand RO water purifier on August 17, 2013 First installation got delayed by 2 weeks and now purifier has stopped working, just 3 months after purchase. I registered a complaint that purifier has stopped working on November 17, 2013 and today is 5th day and its not serviced. Croma Services are shameful and pathetic

RE: Customer Complaint_SLF02A[protected] Inbox x customer support <[protected]@cromaretail.com> 21 Oct to me Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us! We regret for the inconvenience caused. Please be informed that we have escalated your details with the concerned teams and shall get in touch with you in regards the same at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A Tata Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: care Sent: Sunday, October 20, 2013 1:11 AM To: customer support Subject: Customer Complaint Full Name: VIVEK Uttar Pradesh RANJAN Tel./Mobile No.: [protected]/[protected] Location: GHAZIABAD Email.: [protected]@gmail.com Bill No.: 1234 Comments: Dear team, this is to bring to your kind notice that i, Vivek Ranjan who is a aggressive buyer for the products from one of the biggest brand CROMA, has bought a croma 3G Tab(19.9cm(7.85") CRXT1131blk)on 21/09/2013 with my HDFC Credit Card and was really excited about the product as i was experiencing one ofthe best tablet from CROM itself which was launched recently, as i was told about the features and the usage from one of the best sales person from the croma store itself though i came to croma store to buy the tablet for the Samsung company but as per the suggesstions provided by the sales persons and being myself a frequent user of the croma products i was agreed to buy the same and moreover i have repetedly asked the sales people about the features and was convinced as Croma itself is a very big brand name on to which i was convinced and agreed but on the contrary on 01/10/2013 there was certain screen problem which was cited on the tablet and i went to the store near by where from i had got the tablet on 04/10/2013 and has asked and discussed about the same, on to which the behaviour of your people at customer service outlet seems to be not acceptable, they were as if behaving like i have delebarately hamperedthe screen which was not so, as the matter of fact i was told that you have tampered with the tablet and the condition has come so due to that and in this regard the tablet will be sent to the service centre in Lakshmi Nagar and will be informed about the same in 2-3 days of time, after 3 days i got a call from the service centre that there is an extra expense of Rs 3500 for the repairing, which seems to be completely unethical, due to which i am writing to you so that you can take up this case on priority and urgent basis and please to me the needful. This is the first and the final request that i am making to your end as you will be taking this case on priority and exception and get me my product returned with fully repaired without any charges. Thanking you Vivek Ranjan +91-[protected] +-91-[protected]. customer support Inbox x customer support <[protected]@cromaretail.com> 22 Oct to me Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us. As per the update from Service center we understand that tab is found in physical damage condition after checking tab by service centre engineer they informed us stating that the display is broken and needs to be replaced which is costing Rs-3500/- . Request you to kindly confirm. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com Vivek Ranjan <[protected]@gmail.com> 25 Oct to customer Dear team, i am really sorry but i was not accepting the same that i would be getting this reply from your end after so long, i assure you from my end that the physical damage is not made from my end rather it was a damaged piece which was handed over to me in a good condition, now i finally request you to give me certain reasonable solution from your end or else i will be forced to take certain action. I request you to kindly take this case as an exception, as not doing so would bring a bad name for the Brand. Regards Vivek Ranjan <[protected]@gmail.com> 30 Oct to customer Dear team, I think that there is no hearing to the customers complaint from your end and the company is no longer seems to be customer friendly, therefore i repeatedly requesting you to do me a favor that kindly repair my croma tablet without any cost envolved as the peace given to me was already damaged and sold to me by convincing in wrong intension. Kindly provide me with the above request at the earliest or i would be bound to go to senior level and if you are not interested in hearing the customer complain than do feel free to write to me and i will make sure that i will not leave any stone un-turned and that's a promise. customer support 31 Oct to me Dear Mr Ranjan, Greetings from Croma! Thank you for writing to us.We are sorry for the inconvenience caused. We kindly request you to walk into the same store were the purchase was made and speak to the store teams. Who will assist you in resolving your complaint . For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, October 25, 2013 12:08 AM To: customer support Subject: Re: customer support Vivek Ranjan <[protected]@gmail.com> 1 Nov to customer Dear team, As requested from your end i had gone to the store in regard to get certain solution, but was disappointed by the behavior of your staffs( Mr.Sarvesh Kumar, Miss.Poonam Singh, Mr.Pramod kumar bhati) the staffs behavior was so rude and disappointing that i was not able to express my ambiguity towards the problem faced from your end in regard to the product. Moreover all the as mentioned staff was so rude and was in there attitude as if the customers are there servants who come to the store just by the brand CROMA and no one can question them for there defaults and poor selling . Now as i am really disappointed and i request you to either replace or refund the amount for the product which i had taken through my HDFC credit card on to which i am even paying extra amount for processing. I hope you will be taking my last plea to your end on priority and come up with some better solution . Regards customer support_SLF02A[protected] Inbox x customer support 1 Nov to me Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us. We understand that you have a concern regarding behaviour of a store personnel. Let us assure you that we empathize with you and that Croma as a brand never does encourage offensive/objectionable behaviour by any of it’s staff member with the customer. We’d like to apologize for any unacceptable behaviour by our team member. Do rest assured that we will look into the matter seriously and that you will not have a similar experience at any Croma store henceforth. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, November 01, 2013 1:25 AM To: customer support Subject: Re: customer support Dear team, As requested from your end i had gone to the store in regard to get certain solution, but was disappointed by the behavior of your staffs( Mr.Sarvesh Kumar, Miss.Poonam Singh, Mr.Pramod kumar bhati) the staffs behavior was so rude and disappointing that i was not able to express my ambiguity towards the problem faced from your end in regard to the product. Moreover all the as mentioned staff was so rude and was in there attitude as if the customers are there servants who come to the store just by the brand CROMA and no one can question them for there defaults and poor selling . Now as i am really disappointed and i request you to either replace or refund the amount for the product which i had taken through my HDFC credit card on to which i am even paying extra amount for processing. I hope you will be taking my last plea to your end on priority and come up with some better solution . Regards Vivek Ranjan [protected] [protected] On 31 October 2013 10:01, customer support <[protected]@cromaretail.com> wrote: Dear Mr Ranjan, Greetings from Croma! Thank you for writing to us.We are sorry for the inconvenience caused. We kindly request you to walk into the same store were the purchase was made and speak to the store teams. Who will assist you in resolving your complaint . For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, October 25, 2013 12:08 AM To: customer support Subject: Re: customer support Dear team, i am really sorry but i was not accepting the same that i would be getting this reply from your end after so long, i assure you from my end that the physical damage is not made from my end rather it was a damaged piece which was handed over to me in a good condition, now i finally request you to give me certain reasonable solution from your end or else i will be forced to take certain action. I request you to kindly take this case as an exception, as not doing so would bring a bad name for the Brand. Regards Vivek Ranjan +91-[protected] +91-[protected] On 22 October 2013 11:25, customer support <[protected]@cromaretail.com> wrote: Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us. As per the update from Service center we understand that tab is found in physical damage condition after checking tab by service centre engineer they informed us stating that the display is broken and needs to be replaced which is costing Rs-3500/- . Request you to kindly confirm. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com Vivek Ranjan <[protected]@gmail.com> 8 Nov (12 days ago) to customer Dear team, I request you to kindly provide me with the solution at earliest from your end or i shall be bound to write to the outside authorities for the same. customer support 9 Nov (11 days ago) to me Dear Customer, Greetings from Croma! Thank you for writing to us, we understand that you haven't got any response from us over a quite long period.Please be informed that we have escalated your complaint to our concerned store related team and try to resolve it at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan <[protected]@gmail.com> Sent: Friday, November 08, 2013 0:47 To: customer support Subject: Re: customer support_SLF02A[protected] Vivek Ranjan <[protected]@gmail.com> 15 Nov (5 days ago) to customer Dear team, I think some kind of play is going on in order to disturb me and to check my patience, as a week back i had got a call from some of your team member Mr.Devender Solanki, where in he was assuring me that he will be coming up with some solution and the discussion on the same was carried out for more than 20 min on the following no:[protected] but till date there so no any mails or calls from your teams end, which is truly shameful and irresponsible. I finally warn you that with this kind of behaviour and irresponsibility you will have to pay severely. Regards Vivek Ranjan [protected] [protected] Regards customer support 15 Nov (5 days ago) to me Dear Customer, Greetings from Croma! Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we have escalated your complaint to the concerned team and will keep you posted regarding the same at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: Vivek Ranjan [mailto:[protected]@gmail.com] Sent: Friday, November 15, 2013 12:28 AM To: customer support Subject: Re: customer support_SLF02A[protected] Vivek Ranjan <[protected]@gmail.com> 01:02 (23 hours ago) to customer Dear team, Kindly provide me the solution at the earliest, as it is getting to late after the last telephonic conversation from your team member Mr.Devender Solanki, more delay to the solution will lead to MD escalation. Regards

Sir/Madam, I bought an Aspire Timeline 15" Acer laptop from Croma, Phoenix Mall, Lower Parel, on 26th Nov. 2013. As I had misplaced the receipt and the machine was having some problem, I requested for a duplicate bill as I wanted to get it fixed by an authorized dealer. The man (sales person) I talked to on phone said he would mail me the document. Almost a month has passed but nothing has been done. Now, he even does not answer my call. I did not expect such attitude from such an established organization. D. Lollen

Dear sir, I have bought lenevo laptop from Juhu croma outlet on 18/03/12 and also took 2 years extended warranty along with laptop but from last five months I have facing problem in my laptop. Since I have send laptop 4 Times to Croma dahisar outlet for repaired but after every 2 days I am facing same problem. I am fed up of sending laptop for repair and every time your executive and manger giving me false commitment of issuing credit note or replacement. I have lost my so many projects due to not having system and also I am paying heavy internet charges every month from last 5 months which I don't even use. I have bared around lacs of rupees loss as I loose my projects due to not having laptop. Croma is a unit of TATA which is very we'll known for trust and service but I got cheated from your dahisar outlet and only option which left with me to filed a complaint Below is the details of my bill and laptop. Invoice no- SLF02A[protected]. Lenevo G[protected] amounting 34499/- plus amount of extended warranty was Rs. 1, 900/- total Rs. 36, 400/- I have visited so many times last week but every one is just throwing their responsibilities giving me false commitments & whenever i asked them to get me in writing they wont. I wrote so many mails to their respective authority but no one is resolving my problem. They are playing blame game internally with their department & now saying that this was due to goo[censored]p or miscommunication between them. I escalated this issue to Higher Authority of Croma but every one is just saying that they don't know about this problem & not even entertain me. For that i mail my complaints to Mr. Ajit Joshi after that they have starting responding me. Now they are forcing me to collect my Laptop from stores. I am fed of chasing everyone as no one is ready to solve my problem.I am loosing my penitent, money & time. Please help me in this Thanks & regards Deepak Shinde [protected]

I had bought a Samsung plasma tv, bill no. SLF02A[protected] in September 2011, I also paid for an extended warranty at that point of time. This product stopped working 27th Oct 2013 I duly informed the Croma helpdesk on the 28th Oct 2013, their representative assured me that someone will come and attend to the problem within 3 working days. I got a few calls informing me that their technician will visit my residence next day, but till date no one has shown up. I also visited the Juhu, Mumbai, store and informing them about the issue this has remained unresolved. Now after several calls and assurances the matter is still unresolved. Now kindly direct me what should be my course of action in the above issue. Amitabh Sehgal