Croma Complaints & Reviews

i have bought my croma mobile on 2 may and suddenly it got its display off just after 20 days.thn i took it to the croma center as they have only said that if there is any problem i would take it to them so i take it, , they are saying that its a simple screen issue after this they just make a service order recepit and said that they wiil call me next day so i waited but now it has been 5 days i didn't receive any phone call and when i went...

I have purchased a McCoy R/Cooler on 4 May, 2014 from the Wakad, Pune store. The water pump of the cooler stopped working 20 days from the day of purchase i.e. 24 May. This is a very bad indicator for the quality of the product. I have registered a complaint on the Croma Support for the same. 5 days since then, I have not been contacted by any technician regarding the same. Everyday I am calling the support team, and they are just...

Dear sir I'm ROHIT VERMA.Im purchase with u CORMA AC But day 1 to day today.I have lots of problem with Ur company.my AC is not working proper this complaint I'll Given many time.but Ur side not Given any proper feedback. So now this time I'm taken the action on consumer court.. Regards ROHIT VERMA...

I have purchased croma AC 1 Ton from croma store, hadapsar last year. Its third free service was due till 31 may 14. Service rep contacted me one day prior to due date and he was info to come next day. However, he did not turned up and when contacted service center, your rep said that free service has been elapsed. There is no fault from our side and after numerous calls to your service rep, no body turned up for the service of AC. It is...

From the day of installation A.C. was having heavy sound and very low in cooling. Once Voltas Technician try to solve the problem, but could not solve permanently. In the month of March 2014, I contacted the Croma Extended Warranty, Customer care, with great difficulty, after more than a week of complain, a Croma A.C. Technician came, who does not know how to open a Split A.C. tried to clean the A.C. and left within half an hour stating that...

Very bad experience with Croma customer care and service center. This was not expected from bigger brand like Croma. I have purchased Croma Portable AC 1T CRC1067 on 30 Apr 2014 and raised a request for installation. first of all it's very difficult to reach Croma customer care . Most of time call is getting disconnected by computer after accepting call, if lucky call didn't got disconnected and your call reach to customer care...

Dear Team
Problem Still Not Solve, My Consumer Complain Done Today.

Consumer : Dhawal jariwala
Docket No. :[protected]

Regards
Dhawal Jariwala
(M) [protected]


[protected] Forwarded message[protected]From: customer support <[protected]@cromaretail.com>
Date: Tue, May 13, 2014 at 11:07 AM
Subject: RE: Notice before filing consumer complaintbr...

On 19th of April, '14 I brought a Symphony HiCool Smart i and after working fine for a bout a week, oits water pump stopped working. Called the Croma customer care the very same day, and got a complaint number regarding it. And from then onwards its same routine - calling them and getting fake promise of them that the mechanic would arrive soon at doorstep to fix the faulty device. And thats it. Its still the same so far....

Croma Portable AC within one month got issue not working. I logged a complain 5th May 2014 today is 13th May no one bothered to call me to get the status of issue. coming to home and resolving he issue is diffrent task.


World worst service industry is croma service center....

Hi, I have taken the extended warranty of my Hitachi A/c while purchasing from Croma. Its been more than 15 days of complain still no action has been taken. I got call from the croma extended warranty department and told me that we will take care and resolve your issue. But no steps has been taken and I have called several times but they are just assuring me that we will help you on this and resolve the issue. They are making fool...

Dear Concern, I am Harsh Dave from Vadodara. I had bought Croma Split AC 1.5 ton on 25th April 2012. I had also paid an amount for extended warranty, which I have been informed by the customer care executive of Croma that it will continue till 25th April 2015. The invoice no is SLF02A[protected]. I had loged a complaint regarding my AC on 29th April 2014. My complaint number is SR[protected]. The customer service executive assured...

Hello, I would like to bring your focus on the pathetic service that I have received of late from the Croma store located at the Saket branch regrading a Window 1.5 tonn AC with invoice no. SLF02A[protected] I made multiple calls at the Croma helpline for the installation of the air conditioner and it seems that no one had a clue as to when the installation would take place, the only answer I seem to receive was that "they have highlighted...

I purchased a printer for my office about 1 year ago with +1 Croma Extended warranty. Today I came across a defect and called the Croma Helpline. I representative says to me that there is a clause that warranty is only applicable if the product is for domestic use. We will not repair. While purchasing the product, I payed extra for the warranty and was not informed that is only applicable to domestic use. They charged me extra and are not...

I have purchased an AC of croma (detail below and in attachment), its not cooling anymore. It is still in guarantee period, But No customer care number and helpline available to fix the problem, but at the time of sale they have given 2 yrs extended warranty(total 3 yrs warranty) without even thinking of their customer service. Croma is fooling the people by false guarantee and no customer service in case of problem(as customer service number...

I have made a purchase from your sector-29 gurgaon shop yesterday invoice number-SLF02A[protected], and was promised product delivery latest by today 11.30 am as the same is mentioned in my invoice.
I have been contacting your customer service representatives from the morning but no one has a clue as to why the product is not delivered or when it would be delivered, I have been given various timelines for call back but in vain coz...

I bought a croma window ac on 28th April 2014... had high hopes from tata products and their service...they delivered it on 29th April... they told it would be installed within 48 hours but till 2nd may ...no one has come to install it... this is just disgusting...so people pls don't do the mistake of buying things from croma......

Hi
actually i went croma retail store in punjagutta to buy an prtable Hardisk and earphones, i want an 2 port usb hardisk, So i have opened thr box and checked it out but it is of 1 port usb, So i kept ithe hard disk at the place whwere i have taken from and kept cover at other place. so iam going out and then security peeople came and checked me by thinking that i have stolen, but they found nothing because i have kept the objects...

Mobile Model CROMA CRCB2443
is sold by Croma, but its

1- Automatically restarts.
2- Very LOW voice on speaker mode.
3- I bought CROMA MOBILE CRCB 2443 on dated 31.12.2013 and visited to the STORE Sector 13, Dwarka. Store Manager only provided solution is that the mobile need to repair.

It means Mobile is tottaly Garbage. and the Croma store is a worse store selling electronics items.br...

Hi team,

Im disgusted and frustated with croma.Croma is the worst electronic store i have ever come across. Customer service is zero and croma products are useless and worthless which are just show models in the store.

It should not be purchased by anyone. Infact all the croma stores should shut down


I bought a croma led 39 inches from croma pimpri, pune on 30/03/31.I got a croma phone...

I purchased Croma 42" LED TV in February 14. In Two month, LED TV having problem. its vision is not up to the mark. I registered a complain on 14th April for the same. Since last 10 day, nobody is responding from there. Very much poor service. i called them for status my complaint, I got the answer, your complaint is under the process. bolte hai ki aaj hamara technician aayega.kitna jooth bolte hai ye log......