Croma Complaints & Reviews

I have purchased Bajaj Cooler PC 2012, purchase was made on Sunday dated 14 April '13 at Croma showroom, Phoniex, Lower Parel, with a promise to deliver next day (Monday) at my residence, today is Wednesday and I have been following up for delivery, call centre guy says we have no record and when contacted Croma today they say we do not have stock for the same.

I am not expecting any amount as compensation from Croma but,...

HI,

I HAVE PURCHASED HITACHI SPLIT AC FROM CROMA STORE, KONDAPUR ON 27TH MARCH 2013 FOR Rs.45,000/-. IT WAS DELIVERED WITH DEFECTED ODU ON 29TH MARCH. HITACHI TECHNICIANS CAME FOR INSTALLATION ON 1ST APRIL. INSTALLED IN A HURRY AND COLLECTED Rs.1200/- AND LEFT IMMEDIATELY.

WHEN I SWITCH ON THE AC ON THE SAME DAY NIGHT, IT WAS WORKING FOR 2 MINUTES AND OFFING AUTOMATICALLY. SO COMPLAINED THE SAME TO HITACHI SERVICE...

this is with ref. to
My Online Order no. SLE00151166 booked on 3rd Apr.

It was showing no movement only showing "Dispatched on 4th Apr" but nvr got delivery..
La­ter after lot of followup i was told that there was a technical problem with bluedart & new way bill no will be created.....

finally new way bill was created & product was again shown as dispatched on 9th & 10th..But...

My Croma 8gb mp4 has totally frozen.I tried everything i could. But nothing happened.It has totally stopped working. I don't know what to do....

My TV is not working for 5 days now . I have taken an extended warranty from Croma. even after making 5 calls to the toll free number, there is no response. when i get in touch with a number given to me (Muthu - [protected]) the person was arrogant and anything but helpful. Croma is cheating its customers by collecting money on the garb of extended warranty but not providing any service. i am disgusted with them....

complaint 1)
I have purchased a extended warranty of a LAPTOP,CANON DSLR,LOGITECH SPEAKERS, 1 year back.[protected]

20 days back know my laptop got problem,and stopped writing dvd'd and i called croma extended warranty helpline,i mentioned my name ,bill invoice number,they replied that,my laptop extended warranty is on another name,(name was pardeep) and DSLR extended warranty ,LOGITECH SPEAKERS extended warranty,ALL...

Hi ,

I would like to report the issue that I bought a new Nokia Handset Nokia Lumia from Tata Chroma New Delhi.
But they have given me Defective Handset. There are already call history and pics in Camera.
Also Phone speaker is not working.

Tata Chroma Invoice Number : SLF02A[protected].

pLEASE call me @ [protected] if you have any query....

Dear all,

We bought Voltas AC with extended warranty scheme from croma.Exactly after one yaeac started giving problems like display panel not working, AC getting switched off automatically. We registered a complaint with croma extended warranty. But even after a month time and so many follow ups, no body has responded,...

With regret and disappointment I would like to bring to your notice the dismal and pathetic customer service at the Croma outlet at Oberoi Mall Goregaon east.

Ref: Complaint invoice: 60006

I had deposited a tablet for malfunction on 29th of March 13. At the time I was advised that the status would be updated with in a day. Subsequently I tried calling the customer service numbers 67488300 , 67488301 and personal...

I purchased a Nokia 620 vide Invoice No.slf02a[protected] dated 19/3/13. Till date i have not received my bill through email. I spoke to [protected] twice vide complaint No.163/270313 dated 27/3/13 but not received the bill. Very bad service no response from croma neither response from the call centre....

Purchased a symphony cooler on 26th March 2013, and I was told that it would be delivered the next day between 10 AM to 5 PM IST only. So I did not have any other option but have to take leave from office in order to receive the delivery. I did so but the next day when I called them up the customer care, they told the delivery is postponed for the next day since it was HOLI that day and that they would arrange a call from the store regarding...

Hi I bought a Lenovo Z580 laptop from Croma stores Koramangala on Oct 20 - 2012. The reason why i took lenovo was that as part of Diwali offer croma promised me that lenovo is giving 2 year extended warranty. As mentioned by Croma I scanned and sent the serial number of laptop, Invoice and ID proof to the id "[protected]@lenovodiwalioffer.com". I got a ticket number from Lenovo as part of registration. the number is : 50124. But later...

I have a Samsung Galaxy Gti9003 phone which has been not operational since more than a week now. I took it to Samsung service centre and they diagnosed touch panel problem on that. My phone is however on Croma's extended warranty. They have been misdirecting me to different service centres. Once they say they do not have service centre for my phone in gurgaon, and I have to go to Faridabad. Now, when I took it to Faridabad, the service...

I bought a laptop form Croma New Bel Road i given for a service i got back after 2 month but i given for change the screen its under warranty they change and they given but then made defect for Bluetooth and my locking edge of screen i given the complain to them they told the person will come with in a week but now its more then 4 month still they not turn up when i will go they will tell with in 2 days the 2 days never come please help...

NO HOME SERVICE IS PROVIDING FOR MY DVD PLAYER.AS A CUSTOMER OF CROMA PRODUCT YOU SHOULD GIVE AFTER SALES SERVICE TO CUSTOMER.AS PER YOUR COUSTOMER CARE EXCICUTIVE IT IS A CRREYABLE PRODUCT,SO CARREY IT TO CROMA SHOP.IT IS NOT ACCETPABLE TO ME.IF YOU ARE NOT PROVIDING SERVICE TO YOUR PRODUCT WE WILL NOT BUY FROM YOU ANY MORE AND PUBLISH IN OTHER CUSTOMER TO NOT BUY ANY PRODUCT FROM CROMA....

I had bought an LG 32 inch LCD TV from Croma 2 years back, along with extended warranty coverage. It was working fine for 4-5 months, after which the TV started having problems with the power supply board (it would turn on and off repeatedly and was completely unusable). Under LG company warranty, they replaced the board and the TV then started to work... But few months later, this problem repeated again while under extended warranty coverage..br...

My Boombox is with CROMA from September 2012 ad it has not been repaired as yet.
I have made more then 10 trips to the CROMA store is Anna Nagar Chennai to find out about the state of my Boombox,
Every time I go there I get the same reply saying it is being done and will be delivered to me within the week. Now it is more than 20 weeks and they are still in the process of repairing it.

I have lodged this complaint...

Hello,

We purchased a Whirlpool refrigerator (Whirlpool RefFF450L IC465ACGB4) on 11th Nov-2012 with invoice (SLF02A[protected] from
Croma - NSG IT Park
Survey No. 127/2B/1A, ITI Road
Pune - 411007.

We got the installation of the refrigrator on 15th December (when we moved to the new house, where fridge was originally delivered) and the fuctioning was fine for 15-20 days (though I suspected...

Hello,

I have ordered a Apple Iphone5 from cromaretail.com on 12th Jan 2013 under 12 month EMI scheme. when I ordered the product, this was on a 0% processing fee for the 12 months EMI with no extra or hidden charges.

Now I have got call from HDFC Credit Card Department regarding this transaction stating that there would be a processing fee of Rs. 3900 (approx) which would be charged on my card as i have taken...

My samsung lcd tv is covered under the extended warranty scheme. The lcd panel was giving problems and the samsung technician adviced replacement of the panel. I registered a claim with the croma extended warranty almost 2 months back now. The complaint no is 62266. Despite numerous calls and visits the claim is still not settled. Each time I call the customer care number I am assured that the complaint will be resolved within 2 days and...