Croma Complaints & Reviews

I had purchased 2 samsung split ACs, 1 LG split AC, 2 AO smith geysers and one pure it RO water purifier from Croma store in DLF Mega Mall on 24th Feb 2014 which were delivered on 25th(except the water purifier).I was told that all products would be installed within 48hrs but inspite of multiple complaints and follow ups with the customer care nothing has been installed even till 28th Feb apart from the Samsung ACs.Every time on the call the customer care rep would say the installation will be done ASAP but to no avail.On 28th when I called the customer care I was told that all the time that I had called in the previous day no complaint was taken down by their representative and today they are taking a complaint and will take a day more to install the products.
I had purchased these products together since I am moving to a new house in Gurgaon and wanted these to be installed before the paint work in my home finishes by 28th. But now because of these items not being installed (esp the LG AC) all the work at my house is pending.
I am planning to return all the uninstalled products to Croma if they are not installed by 28th Feb now.
Worst service provided by a TATA enterprise. It would have been better if I would have purchased these products from their individual retailers rather than going for Croma.

Hi, i bought a Lenovo A706 from Croma (Saket) on 11/02/2014, which is not working at all, hungs up now n then... so as a Procedure called, up the Customer acre and was told to go to the Service center (which i have gone i dont know how many times), went there and spoke to the unsupportable staff and was treated as if i have not purchased, i have stolen the phone, , , I'm badly harassed by this act of theirs... every time that i go they say that cant be replaced at all. And there's nothing that i can do about it, What does it mean??? DO I HAVE TO LIVE WITH THIS ??? SPENT 10000.00 INR and that too for a phone which didn't even worked properly for 3 hours... I have the bill and everything that i got with the handset. I need help and guidance to get my phone REPLACED OR REPAIRED... Thanks Neha Arora [protected]/[protected]

I bought a whirlpool refrigerator from Croma on 21st Oct 2012 for around 45k.
A scratch card and a iron as a gift was committed to me along with it. Got the scratch card immediately and was told that the iron will be delivered along with the refrigerator.
Refrigerator was delivered without the iron finally, was told that the iron will be delivered from store!!
Again went to the store!! was told that iron is not available and will be delivered at my place within a week.

Been shopping with Croma and have visited them at least 5-6 times for purchases after this incident and have raised this issue time and again, but with fake promises and people take the number but do not call after that.

Today registered a complaint with serial number SR[protected] and stragely was told that why had I not raised the issue earlier - Fools!! do u expect me to run after Rs. 800-900 iron, chasing your store and you for this act of dishonesty from your end.

plug urself with the iron.

Cheats of highest order!!!
Rajesh
[protected]

I had placed an order for Usha Pedstral Fan on 10th Feb. They said the product will be delivered on 4 to 7 working days. I had followed up on Sunday i.e 16th Feb to know the status of the dispatch. After I called the customer care they said they will arrange for a call back on Monday i.e 17th Feb and inform about the status. To my surprise I recieved two emails from Croma Support. First one was an email mentioning my order was cancelled. The second email saying my order was confirmed with new InVoice number. I was furious to know what is going on, I waited till Monday. On Monday, a representative called and explained the product was not available on Mumbai warehouse so we have to place an order in another warehouse at Delhi and hence the delay in delivery.

Why can't they proactively do the warehouse switch on the day 1 when they know the unavailability of product in the Mumbai warehouse. What is the whole point of customer service when customer has to follow up every day with CROMA customer support and yet not recieve any updates nor the product.

CROMA / TATA service is terrible. CROMA started to lie to people about timely delivery of product now a days.

I ordered Samsung M/W Solo 20L MW73AD-B from www.cromaretail.com and my invoice no. is SLE001EC0009343. While placing the order online, they promise that the product would be delivered within seven days. However, on the seventh day I get a call from the Croma team that the product is unavailable and so it has not been delivered as yet. Further, I was informed that they are trying to fetch the microwave oven from any of the stores / warehouses in Mumbai and neighbouring areas. However, the same is unavailable. It is a blatant lie that the product is unavailable as the same is on display at their Juhu store and their staff their has mentioned to me that the product is very much in stock. Further, the microwave oven is still available for sale on their website. If their product is unavailable, I fail to understand how it is on display at their Juhu store and available for sale on their website. The most shocking thing is that their Juhu store is located at two minutes distance from my house. I would request the Croma team not to misguide innocent customers like me and make the delivery of my microwave oven at the earliest. By not delivering the product within 7 seven days they are breaching the trust of customers and could be liable for legal action.

I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping at CROMA STORE PREET VIHAR, (NEW DELHI). While shopping, I asked an associate for assistance so MR SURAJ help me for my purchase of SAMSUNG LED, at first he offer me a SAMSUNG GALAXY TAB WITH 3G CALLING FREE and he said its market price is near about RS17000 TO 18000 and then i talk MR. MUKESH OHRI FOR DISCOUNT ON SAMSUNG LED, he said we can give u RS10000 discount on LED. so, i buy that product and i get my discount and the delivery is fast. BUT I DIDN'T GET THE SAMSUNG GALAXY TAB WITH 3G CALLING AS PER THE PROMISE BY YOUR ASSOCIATE, INSTEAD OF THIS PRODUCT THEY SEND ME LOWER MODEL OF GALAXY TAB. so, its totally annoying for me, next day i call in ur store and i talk to store manager MR ABHAY ( STORE MANAGER) he said i don't know what MR SURAJ commit to you, but we can only give u this product and he is damn lame he also told me what if i said that we didnot commit u anything then what u do. then i argue with him and i said i have a recording of MR SURAJ AND MANOJ AND THEY BOTH ADMIT that its totally our mistake we give u the wrong information of the product and price, then your store manager said give me 2 days i let you know about this but he didn't cal me so i call him again he said give me 2 hrs but again he fail to cal me. LATER i visit the store and the MANAGER MR ABHAY said u can complaint a file against CROMA STORE i[censored] want but i can't do anything for you. THEN he said can u show me recording of my employee i want to hear, so i agree and he listen that conversation and now he told me that in our TRAINING PROGRAM we learn about rates of product so thats why he told YOU the WRONG AMOUNT, BUT how its possible i look out the product its MANUFACTURING DATE IS SEP2013 AND MRP 12810, SO HE IS TRYING TO FOOL ME, PLEASE TELL ME HOW ITS POSSIBLE THAT MR SURAJ DONT KNOW ABOUT THE RATES OF SAMSUNG GALAXY TAB FOR PAST 6 MONTHS. THEN YOUR STORE MANAGER MR ABHAY calm down and told us u can mail complaint and i will do my best for you by monday. THIS PRODUCT IS TOTALLY USELESS FOR ME, KINDLY EXCHANGE MY PRODUCT ASAP. RS4000 THE DIFFERENCE AMOUNT IS NOT HIGHER FOR ME I PURCHASE LED OF RS 1.38 LACS FROM YOUR STORE INVOICE NO. SAF02A[protected] AND DATE 1-2-14 BUT SORRY NOBODY CAN FOOL ME LIKE THIS, SO I REQUESTED YOU TO TAKE SOME STRICT ACTION REGARDING THIS COMPLAINT. DON'T MAKE MY FIRST EXPERIENCE LAST. GAURAV CHOPRA PH= [protected]

I never thought Croma owned by Tata would give such a pathetic customer service. I have purchased A videocon 6 KG Wasing machine in 4th Dec 2010 with 2+2 additional 2 years extra warranty. My washing machine is defective & inspite of chasing various Croma representatives(Toll free/Store at Bangalore etc) i am not able to get any damn response from you, Toll free says Invoice number is required & the same is not to be found in teh invocie provided at the time of purchase.The contact numebr given by us durign purchase was [protected] & the unit was purchased from Equinox, Koramangla, Bangalore . Its extremely disheartening that inspite of paying money for extended warranty the customer is being made to run pillar to post without any signs of even a response from Croma customer Service.Please let me know whats to be done to get my washine machine repaired? I have the choice of approaching consumer forum & please do not take customers for Granted.

I am shocked to see the approach/behaviour of Tata Company. We had bought Glen Cook Top with extended warranty in March 2012. In Dec 2013, we observed certain issue and have been chasing them since then. I would recommend not to buy any product or extended warranty from Croma. We visit Croma regularly only because of High Trust it carries with its name, now which has been butchered by them. Naam Bade, Darshan Khote...

I brought a Samsung plasma TV invoice number: SLF02A[protected] in Hyderabad banjarahills. 3 months back it had an issue and since it is on extended warranty, i registered a complaint. they closed it with out resolving it. Second i opened it again in December 2013. They outsourced it to a company called rontronics. They picked up the TV and mentioned that a panel has to be replaced and will be done in 1 week. it has been more than 3 months the only reply i get is it will be delivered in 1 week time. FYI it is still not delivered. SOme of the highlights: The customer service guys call you every 3 days to say that we are sorry for inconvenience. The workshop guys say the part is very rare, so it is taking time(not sure if they sell my working parts). Please let me know how to file a complaint against these guys who left me with so much pain after taking lot of scoldings from my family for buying from Croma.

After the lucrative free gift I bought the Mac book pro but did not received after 30 days.I have purchased the product on 28.12.2013 for the new year to enjoy with my family. But there is no feed back from the croma retail out let .They said the product can be deliver after reaching to them. After visiting the croma store 4-5 times I have decided to have the complain. After the complain the had taken 5 days and the below mail comes for solving the matter.But its already near to 40 days and they are harassing the people like this.I request all my reader to avoid croma retail for any such deals for purchase any product. Please find the mail from the manager too... Dear Mr. Pranab, This is in reference to the offer extended on purchase of Macbook in Marathahalli during Christmas. First of all sorry for the inconvenience caused to you, waiting for the Denon Speaker for so many days. My kind apology on behalf of me and my team. Subsequent to the discussion we had, I had a chat internally with team and I am communicated that the same is expected to reach us by 10th of February. I shall personally follow up and ensure to deliver the same immediately on receipt of same. Once again sorry for the inconvenience caused Mr. Pranab. Thanks and regards, Rajgopalan| Sr. Area Manager @Is it enough for any customer or he/she want the product with stipulated time.

I purchased a Panasonic LED TV(42ET60D) from Croma showroom, Panjagutta Hyderabad on 18th of Jan-2014. they have sent me the product on 19th-Jan but with the wrong Wall mount bracket.i have raised many complaints to send me the correct one but its been 2 weeks and my TV is still in the box sitting on the floor. Every day i end up call Croma and the only answer i get is"Your issue will be resolved by tomorrow" Invoice No-SLF02A[protected]

Bill No.: SLE001EC0008569 Comments: 1) Bought a Samsung LED TV from Croma online. The Manufacturer is running a freebie campaign in form of Skype camera. The freebie was not delivered. 2) Tried raising the same complaint on customer care number. Spoke to Gurminder and the Floor manager. They both refused to raise a complaint for the same. 3) After much negotiation a complaint was raised, but not for the actual issue. A frivolous complaint against employees was raised, which was not my intention. 4) On insisting that I get a complaint number, I was told that a complaint cannot be registered! Without citing any reason for not raising the compliant. 5) I would just like to add that I bought this product from Croma depending heavily on the brand name and illusion of security that comes with that. But I am sadly disappointed by the service provided and I do not think I will shop at Croma again

Dear Team,

I has purchased a Morphy Richards Steam Iron Wave 300 from Bhayander Croma (Next to Maxus Mall) store.

Date : 29th December 2013.

I just open the box & found that I have been given a product which has got Defective product Return tag.

I am attaching three photograph showing Product details, Defective product Return tag & Serial Number.

This is absolutely unacceptable & unethical selling practice.

I am completely cheated by Croma Store.

I traded in 2 old smart phones (good condition) for 2 new Apple 4S mobiles at Croma store, Sohna Road. I was offered only 1500 rupees per phone even after requests for better deal. Details of Traded Phone 1) Nokia Lumia 510 2) Blackberry Curve 6300 My friend traded in Blackberry curve 9320 next day at croma store sector 29, Gurgaon for Rs5500/-. I feel that I have been cheated. I demand stern action and resolution to this issue. Regards, Ankush

I have purchased a washing machine from croma store, R city, Ghatkopar on 15th Jan at 1:42 P.M. It got delieved on 16th Jan. A company representative came for Demo and opened the packing, post which he and I realized that the machine is damaged. There is a dent on the back-side of the washing machine. I had immediately registered a complaint with Croma's call centre. No one from Croma/Samsung visited to inspect the damage. Today, I have been continuously following up with the call centre executives but have not received any concrete response from their end. Now, I have a damaged machine with me for which I have paid a hefty amount of Rs. 16350 which includes a warranty but now I am wondering about the future of that warranty also seeing the kind of pathetic response I have received. Same product was available at other retail stores also at the same price, but we trusted croma because of the TATA brand. But i am sorry to say that given the response that I have received I have lost respect for the brand.

Never buy any product from Croma Retail Store as they sell repaired handset as new. I bought Sony Xperia mobile from Croma in month of April, 13 and after 6 months of purchase when I was facing problem with handset & visited Sony service center I was shocked to know that the same handset has came to repair not once but twice before my purchase. When I contacted the Croma store it was more shocking to know that the Branch Manager is admitting the mistake & justifying this issue as normal sale practices of Croma. So I moved to Consumer court for the fraud happen with me & the process still going on in Croma. Divyesh Invoice No. : F02A[protected]

Pathetic experience at croma, purchased water purifier one yr back which is under croma extended warranty.
I had called service center many times but they are not providing any service and making there own excuses.
Useless people and why they are targeting customer .
Request all plz never buy fany extended warranty product fron them it will burn our pockets only.

It's been the worst experience shopping with croma online I feel cheated 1. Croma's mistake number one delivering a WRONG PRODUCT. 15 dec 2013 I've ordered for philips ipod dock speaker DS1150 through online payment made on 15 dec 2013 On 19 dec 2013 I received a wrong product delivered philips AJ7030D within 30 minutes of receiving the product I've sent a mail with the snapshot of the wrong product, the product ordered, invoice on 19 dec 2013 2. Croma's mistake number two NOT arranging a REVERSE PICK UP even after 18 days. as per croma procedure should arrange for a reverse pick up within 48 hrs of delivery. From 19 dec 2013 onwards I've made made more than 20 calls in the past 18 days and sent multiple emails without proper response and so far no arrangement had been made from croma. 3. Croma's mistake number three asking me TO DELIVER the PRODUCT at a Croma store to get MY MONEY BACK. Till 3 jan 2014 croma kept making false promise that someone will pick up the product within 24hrs everyday when I made call toll free number[protected]. They never arranged for a pickup the worst part is they never made a sincere effort or bothered to call me and inform me about the delay in pickup, on 3 jan 2014 I spoke to the FLOOR SUPERVISOR mr. Ashok Chandon who promised to arrange for pickup within 24hrs that was never arranged, now on 6 Jan 2014 Ashok says over the phone not ready to send a eMAIL which is NOT PROFESSIONAL even though I insisted on sending me a mail that I have to deliver the product at a Croma store the baddest service from is that till now they don't bother to call me or ready to respond to my mails Now I need a mail from croma stating that I need to deliver the product at a croma store Can anybody help me get my money back as nothing that they say over phone can be trusted and they are not ready to send mail communication Thanks Enoch

Hi, I ordered LG Optimus G Pro GSM Mobile Phone (White) SKU: 178372, on Dec 13, 2013, My order no. is SLE002EC0002056. I purchased this product because of good configuration shown on website (having 32 GB internal memory) and good price and my trust on TATA group. But because of small money they have broken my trust. The product I purchased and the product I have received are different as I ordered for 32 GB Phone model but I received 16 GB model. (see attached snapshot of website) When I complaint, they called me and told very rudely that They will not change product as they have only 16GB model. Kindly help as I purchased this phone because of 32 GB internal memory only. Regd. Jyotsna Verma

Respected Sir/Madam, I have ordered (Order No. SLE003EC0001542) successfully Micromax FunbookPro P500 on 10-Dec-13 and after three days they are calling and saying that product is not available and requesting to cancel the order. I said that I have committed to my daughter as am gifting for her coming birthday but they said that we checked in their warehouses but the product is not available. I requested many times and then they said that will recheck with all other warehouses and let you know the status. Today (16-December-2013) I called customer care[protected] to ask the status of my order and the status is same they still crying on phone that product is not available. Again I explained to them my situation and after that they said will check again and also let you know the alternate solution If we can. My concern is only that If the product is limited then why Croma listed their product on website If not in stock and why their are confirming the orders without checking the product. I don't want to cancel my order. If not possible to arrange my ordered product I request Croma to arrange the product as compare to my product thats all. Thanks. Waiting for positive response. Thanks and Regards, Mansoor