Croma Complaints & Reviews

I purchased a printer for my office about 1 year ago with +1 Croma Extended warranty. Today I came across a defect and called the Croma Helpline. I representative says to me that there is a clause that warranty is only applicable if the product is for domestic use. We will not repair. While purchasing the product, I payed extra for the warranty and was not informed that is only applicable to domestic use. They charged me extra and are not entertaining my issue. The Croma Warranty is a fraud. I just hope that giants like Croma are not the future of our country. They have cheated here.

I have purchased an AC of croma (detail below and in attachment), its not cooling anymore. It is still in guarantee period, But No customer care number and helpline available to fix the problem, but at the time of sale they have given 2 yrs extended warranty(total 3 yrs warranty) without even thinking of their customer service. Croma is fooling the people by false guarantee and no customer service in case of problem(as customer service number not reachable and they falsely claim that customer service number reachable 24x7 ). The purchase proof attached which also shows about extended the guarantee. I ask croma to help me or stop fooling the people and get out from the market. Thanks, Anurag Kulshrestha [protected] Forwarded message[protected] From: <irl.[protected]@infinitiretail.com> Date: Sat, Jun 25, 2011 at 3:01 PM Subject: Invoice:SLF02A[protected], Purchased on:[protected] To: KULS.[protected]@gmail.com Dear Mr. ANURAG ..., Thank You for shopping at Croma The Electronics Megastore. We hope you have enjoyed the experience and will make the most of your new gadget. Attached is a copy of your invoice giving details of your transaction and Terms & Conditions as applicable. Other relevant information is given below for your ready reference and safe keeping. Store Contact-Number:[protected] www.cromaretail.com Expect the best, expect the latest - only at Croma The Electronics Megastore! Team Croma This is an auto-generated mail by irl.[protected]@infinitiretail.com Administrator. Please do not reply. ********************************************************************************...⇄ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which it is addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Disclaimer:- Computer viruses can be transmitted by email. Recipients should check this email for the presence of any viruses. Infiniti Retail Ltd. will not accept any liability for any damage caused by any virus transmitted by this email.

I have made a purchase from your sector-29 gurgaon shop yesterday invoice number-SLF02A[protected], and was promised product delivery latest by today 11.30 am as the same is mentioned in my invoice.
I have been contacting your customer service representatives from the morning but no one has a clue as to why the product is not delivered or when it would be delivered, I have been given various timelines for call back but in vain coz no one even bothered to contact me back from your side.
The last resort is to document the issue as no one on your call centers are trained to address issues like this(kindly listen to the epic conversations i had with your call centre reps)
Just for the sake I am listing my number and am wishing that someone responsible might come across this incident and revert/action to me back.
No one from your end is bothered to reply and address my concern(trail mail), Don't know even after paying for the product the customer has to struggle to get his product delivered Its highly unprofessional behavior that despite of various complaints through IVR and emails still no one has replied or proposed a suitable answer for this issue.

I bought a croma window ac on 28th April 2014... had high hopes from tata products and their service...they delivered it on 29th April... they told it would be installed within 48 hours but till 2nd may ...no one has come to install it... this is just disgusting...so people pls don't do the mistake of buying things from croma...

Hi
actually i went croma retail store in punjagutta to buy an prtable Hardisk and earphones, i want an 2 port usb hardisk, So i have opened thr box and checked it out but it is of 1 port usb, So i kept ithe hard disk at the place whwere i have taken from and kept cover at other place. so iam going out and then security peeople came and checked me by thinking that i have stolen, but they found nothing because i have kept the objects where i kept them,
then they started using some vulgar languauge and i asked themto call police, in that that an argument wasgoinng eith the supervisor then the guard had manhandeled and breaken my laptop and charger,
I asked them to give my my laptop and they said that i used to pay the cost of the harddisk
Mainly i had opened the harddisk because i am going to buy it but it is not my kind, And i had opened infront of the staff only, they didn't intimate me to not to open the box,
they have cheked the cc camera footages and there is no evidence that i have kept any thing in my pocket

Mobile Model CROMA CRCB2443
is sold by Croma, but its

1- Automatically restarts.
2- Very LOW voice on speaker mode.
3- I bought CROMA MOBILE CRCB 2443 on dated 31.12.2013 and visited to the STORE Sector 13, Dwarka. Store Manager only provided solution is that the mobile need to repair.

It means Mobile is tottaly Garbage. and the Croma store is a worse store selling electronics items.

Sanjay Singh # [protected]

Hi team,

Im disgusted and frustated with croma.Croma is the worst electronic store i have ever come across. Customer service is zero and croma products are useless and worthless which are just show models in the store.

It should not be purchased by anyone. Infact all the croma stores should shut down


I bought a croma led 39 inches from croma pimpri, pune on 30/03/31.I got a croma phone with it for free

First thing i got the delivery after 2 days. Delayed delivery

2nd thing: i didnt get the wall installtion box with it
And had to phsically go to the store to get it

3rd thing: the phone is acting funny within 1 week!!!. Keeps crashing every time i play some video or try to play some game

4th thing: the led is not working now. Within 2 weeks!!!

It keeps going blank and keeps emitting a weird noise.

When the tech came to my place, he told that led has to be repaired

Come on..2 weeks old led and it has to be repaired!!!

If i do not get a replacement for same i will sue the company. A new led which is hardly 3 weeks old cannot act funny

Its either a faulty piece or an old stock


The only silver lining in this mess was the manager sandeep, who seemed a bit helpful

I purchased Croma 42" LED TV in February 14. In Two month, LED TV having problem. its vision is not up to the mark. I registered a complain on 14th April for the same. Since last 10 day, nobody is responding from there. Very much poor service. i called them for status my complaint, I got the answer, your complaint is under the process. bolte hai ki aaj hamara technician aayega.kitna jooth bolte hai ye log...

I Arun Dwivedi is a frustrated customer of Croma, I have 25 products of croma in my house. Products are working good, but problem starts with warranty and extended warranty period. my AC was faulty i have lodged complaint to customer care, they told me to lodge complaint to extended warranty no. i have lodged the complaint. after 2 days mechanic came and told problem is not sought out here unit will go to workshop, and another man will come to take the unit after 2 days another man came and taken the unit. after 5 days (on repeated request) the unit came to my house with another problem. the gas issue was rectified but motor fan is doing very noise. i have refused to take the unit but they told me that another mechanic will come to rectify the problem ( I would like to remind you that when the unit was taken by the mechanic to workshop unit was taken without noise). i thing my unit was changed with some one. after so many reminders to supervisors and seniors the another mechanic came and taken my unit's motor. It was the story of croma service. my small grand daughter is suffering since last 15 days. still there is no report when my unit is working fine. Every year problem persist and the same type of service given by croma service centre. I request all of face book user please take care purchasing products from croma.

I am using a 6.8 KGs Whirlpool Washing Machine which I bought from your Tata Croma Store two years back, I paid extra for the extended warranty, which I bought to get good service. But I have never been so disappointed from any company but you guys have given a really hard time. I have been complaining from past 1 month starting from 15 march, till this date I have called ‘n’ number of times at your customer care centre and all you guys are doing is procrastinating. I m sick and tired of your poor service and I can’t wait any more so I am filing a complaint against your company. P.S: your Customer Care executives suck...they put me on hold and tthen disconnected the call...executive name : Vinitha Thanks for your service. YOUR UNFORTUNATE CUSTOMER, Saiam Hasan (complaint number: BON070414FS00059)

I had purchased a Philips Digital Photo Frame product initially from Croma's online website (Order no. SLE001EC0011950), but on receiving it, the product was missing key components such as adapter, Frame stand..etc

I contacted the customer service and they asked me to ship the product back to them in return for a replacement. (For which a new invoice was raised-Ref. No.: RLE001EC0000168)

After waiting for over a month for the replacement, I was then informed that the product was out of stock and my money would be refunded.It has been over 2 months and I have yet to receive any refund for this product and they have CANCELLED the order WITHOUT my consent!!!

It is my humble advice to fellow buyers to refrain from using Croma as they seem to be fraudulent in their dealings.

I have purchase Midea S/AC Kosmic from Cromo Greater Noida store on 4th April 2014. It got deleived on very next day and I have been following up from last seven days and I am fed up with the Cromo customer care false commitments.

I sincerely request for the refund and the penalty charges for the mental harassment.

Invoice Number: SLF02A[protected]
Date &amp; Time of Porchase: 4th April 2014, 4:15 PM.
Croma Reference Id for Installation: BON0504141d00111.

Today finally when I told them to refund the entire amount and penalty for the harassment, they told they dont have authority to take the complaint. You need to visit to the store. Why I should visit the store when there is no mistake from my side. I asked for escalation matrix they said there is only one level..there is no escalation matrix.

The kind of pain I gon through and my biggest mistake I bought product from Croma. Request you to please take action and I would sincerely request for the penalty charges of Rs 10, 000. so that they should know if customer is paying money from their pocket what kind of service they should provide when it is clearly mentioned the installation will be done within 48 hours.

Why should I buy such product where the service is too bad and i also bought 2 years of extended warrenty.

Regards
Dependra Pundir
+91 [protected]

Croma Service Request Number: SR[protected] I have taken croma extended warranty for my Samsung refrigerator. My refrigerator stopped working 2 days back, and I raised complaint with Croma. Croma in turn sent a Samsung technician to my home to look into the problem. Since the issue was with compressor (which was under Samsung 5 year warranty), technician said compressor will be replaced free of cost by Samsung. But there will be additional expenses (summing upto Rs2000) which needs to be paid by me. I called Croma again regarding this issue, and they said Rs2000 worth of expenses is not covered under the extended warranty. What is the point of taking extended warranty if we have to pay additional charges? When i bought the Croma extended warranty, i was assured the same warranty which Samsung offers will be applicable to the extended warranty. If the refrigerator had failed under the Samsung warranty period, then Samsung would not have charged any additional charges. Then why is Croma asking me to pay Rs2, 000 to the Samsung technician. Shouldn't the extended warranty of Croma cover this?

This is with reference to my multiple complaints with Croma service center - BAN280314FS00011 and BAN040414FS00023. I had logged my first complaint on 28th Mar requesting for servicing of my Air Conditioner that was not functioning properly. There was no response from Croma for a week. I called the customer support number again on the 4th of April enquiring on the status of my call who mentioned they will have the issue looked and have this addressed ( I spoke to a gentleman called Manish). Unfortunately, I got a "cancellation" message from Croma stating my ticket has been closed because they have been trying to call me and SMS me but I have not been reachable (surprising that I just called a few minutes ago that I have not heard back from Croma!) When I screamed at the customer service agent he logged the new ticket against my name for the same issue. I had waited long enough and I called the customer service center on Saturday the 5th April that I needed the technician to visit me the same day. The customer service agent (Ms. Pramila) mentioned that the technicain will come hat day else I can call her and ask for assistance. The technician did visit me on Saturday but mentioned that there is some gas to be refilled it and he is not carrying it. I requested him to come back and have that fixed the same which he said he will try. I did not hear back from him that day. I called him again on Sunday but he said he does not have it and he will come on Monday and we agreed to have this done at 6.30 PM. Now I have been waiting for the entire evening and the guy has not even called me nor come here. When I am trying to reach Pramila at the customer center she is refusing to speak to me. My Pundalish (I hope I got that right) is telling me the regular frustrating stuff that he will have this looked into. Divya who is the service in charge, does not have a clue of what is happening and she mentions that they were not able to address this because the technician was ill, do you have only one technician at Croma? The technician Salim picked my call after some 15 attempts only tot ell me he is ill and he cannot help and I should speak to his office. I am frustrated with Croma and this has been an awful experience. This is the last product that I will ever buy from Croma and will never recommend anyone to go for it. Croma is a shame on Tata enterprise!

am srinivasa m and my emp id 6106, i have applied from PF in the month March 5, i have requested hr team to provide my claim number and correct pf number but they are helpless. i want proper response from them

Regards,
Srinivasa M

[protected]@gmail.com

I have purchased a croma TV from the saket croma store my invoice no is SLF02A[protected] . The TV was to be delivered on sunday with the stand but there was no delivery made till we called up the call center of croma and the TV was delivered at 10 PM without the stand. The installation engineer came on Monday to install the TV but there was no stand sent and when we called the croma store they said there is no stand available. I had to cal the call center again for a resolution this is really absurd we had to cal the call center 4 times to get a simple TV delivery at a location which is 10 minutes away from Croma store. I would suggest no one to purchase any expensive goods from Croma Store awful experience.

Dear,

I beg to state that, 15/03/2014 I was ordered a Lenovo Flex 10 Laptop with advanced amount of Rs. 10000.00 (Ten thousand rupees) through my Credit Card to Infinity Retail Limited Trading (Croma- Satya sai tower, Ground floor, Model town, Jalandhar ). My Invoice no : AIF02A[protected], time6:26 pm. My laptop delivery time was 16/03/2014 time 5:00pm – 09:00pm.

I was went Infinity retail (Croma) daily for asking my Laptop delivery but croma section manager Mr. Abhilas Khola was saying “ Provide me time, I will delivered product shortly”.
Date 29/03/2014 I received a call from Infinity retail (Croma) about delivery of my product. I was went croma same day and pay rest amount Rs. 17990.50 (Seventeen thousand nine hundred ninety rupees fifty paisa) invoice no : SAF02A[protected], 29/03/2014 time 6:30 pm. and take the laptop after activation of windows at 8:00pm.

When I reached home and open my laptop, I was surprised because it’s not works properly, I was faces various problems, like: Key pad not working, screen flashed, windows resetting etc.

Next early morning I went infinity retailer (Croma) and ask about my Laptop Manufacturing Defect and ask for replacement. But I did not get proper response. They people was not ready to replace or taking complain. After a long argument Mr. Abhisek (Store Manager) came and they reply the same, lastly he takes the laptop and provides me a service request letter (for repairing purpose).

I want to launch complain for:

1. If Infinity retailer (Croma) don’t know about her stock and delivery, why the bluff the customer and take advanced amount for a long time.

2. If any type of manufacturing defect in her product, why they not replace the product.

3. Why customer take repaired laptop if manufactured defect available in laptop.

4. They waste my huge time and they have been mentally harassed me, that’s why I want compensation.

I request you to please resolve my problem and replace my laptop as soon as possible.

Thanking you
Md. Parwez Akhtar Hospital Administrator Ghai Hospital, Jalandhar GSM : +91-[protected]

I purchased the Croma Air Cooler which was delivered today but it does not cool the room at all. I would like a refund for the product. I called the customer care who asked me to get the product to the nearest store as they do not have anyone who they can send to my place to have a look but I do not intend to carry such a bulky product all the way. This completely defeats the purpose of buying the product online. Also, when I visited the store a day before buying online, I was told in case of any issues, a technician will be sent to my place, which is clearly misguiding the customer. I am aware I can approach the consumer court on these grounds but I do not wish to take that route just yet. I hope you understand and can have the issue addressed at the earliest. Thanks, Manish Invoice # SLE001EC0013051

I have ordered "Sony SLT-A58Y 20.1 MP Digital SLR Camera (18-55 mm and 55-200 mm) (Black)" in Cromaretail.com on 20th may 2014. As I ordered they call me over phone to get confirm their order and my address. By 20th may 2014 evening they send a mail like "as requested we have processed your order cancellation". I have not requested them to cancel my order at all. After this mailed them to ask reason for cancellation of my order twice, but I get no response from them. I don't want to cancel my order. I have attached the order details below. Order details: Invoice Number: SLE001EC0012664 Payment mode:COD Item Code Item Description Qty Rate Discount Offered Amount 181312 Sony DSLR A58 Dual Kit (18-55 / 55-200) 1 6990.0 0.0 6990.0 180161 COD Charges 1 25.0 0.0 25.0 Cancellation Ref. No.: SLE001EC0012664

Hi Friends.., Don't buy any products in Croma showroom. Good product not available there --- this is warning to all. Please think before purchase anything in croma" My tab was issues. So, Feb 20th I went to your croma phoenix mall show room and they said, go to submit your support team of Deproyses system. I went and check my tab to Deproyses system then they told me touch problem and want 20 days to fix touch screen issue. After 20days, I called to check my tab status. They told me, "croma supplied touch was not fitting. So, rejected and request to new one. Same-time, each and everyday, I'm calling to Croma customer support and checking. Also, your store checked and give guarantee to deliver on March 21st. Sametime, Deporysys also, agreed that date of March21st. But, I didn't get any call from your storeroom and deporsys system until March 24th. Monday morning I called to Deprosys and they said, check and confirm at evening. Again, I called at evening and check it. They told me, again "supplied touch was not fitting so. sent mail to croma." Sometime, I called to your croma store room. they also agreed to get my ASAP. But, still i didn't get it. I'm wasting around 40 days. I'm worry about your product. I don't know how to not fixing spare parts. Why your supporting not identify issue correctly. 1. Croma is very worst product sales. 2. Not have good supporting team. 3. didn't think customer issue.