Croma Complaints & Reviews

Very bad experience with Croma customer care and service center. This was not expected from bigger brand like Croma. I have purchased Croma Portable AC 1T CRC1067 on 30 Apr 2014 and raised a request for installation. first of all it's very difficult to reach Croma customer care . Most of time call is getting disconnected by computer after accepting call, if lucky call didn't got disconnected and your call reach to customer care representative they will say our system is in upgrading please call after sometime. My installation request got address on 2 May. But they Not Come 6th may 2014, then i Request 2nd time no. AHD020514ID00002. After my second req. they come and told me there r some part missing, complain again. my Third complain for part missing & installation Complain No. SR[protected], 6 th may 2014, but till date there r not update in my case. But no one visited to correct the issue. It's really very bad that such a big name show this kind of carelessness. INVOICE No. SLF02A[protected] Date: 30 April 2014 I do advice to everyone, Please don't go for CROMA product as after sale service is Pathatic Regards

Dear Team
Problem Still Not Solve, My Consumer Complain Done Today.

Consumer : Dhawal jariwala
Docket No. :[protected]

Regards
Dhawal Jariwala
(M) [protected]


[protected] Forwarded message[protected]From: customer support <[protected]@cromaretail.com>
Date: Tue, May 13, 2014 at 11:07 AM
Subject: RE: Notice before filing consumer complaint
To: Dhawal Jariwala <jariwala.[protected]@gmail.com>

Customer,


Greetings from Croma!


Thank you for writing to us, we regret for the inconvenience caused to you. Please

be informed that we have escalated your complaint to the concerned team
and will keep you posted regarding the same at the earliest.


For any further details please call our toll free number[protected].


Regards,
Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Toll free:[protected].
Email: [protected]@cromaretail.com| Shop at:
www.cromaretail.com


From: Dhawal Jariwala <jariwala.[protected]@gmail.com>
Sent: Monday, May 12, 2014 12:56
To: customer support
Subject: Fwd: Notice before filing consumer complaint


Dear Team


Its a second time technician Come today with Another A/C Part, But Not
Match With My A/C. they Say part Not available, its a New A/C How to say
that part Not Available.

Pls Sort Out My Problem Today Do Or Die, Tomorrow i will File my complain in consumer Forum.


Other Wise Take Yr A/c Back And Refund My Amount


Dhawal Jariwala
[protected]


[protected] Forwarded message[protected]
From: customer support <[protected]@cromaretail.com>
Date: Sat, May 10, 2014 at 10:02 AM
Subject: RE: Notice before filing consumer complaint
To: Dhawal Jariwala <jariwala.[protected]@gmail.com>


Dear Customer,


Greetings from Croma!

Thank
you for writing to us, we regret for the inconvenience caused to you.
Please be informed that we have escalated your complaint to the
concerned team
and will keep you posted regarding the same at the earliest.

For any further details please call our toll free number
[protected].

Regards,

Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Email: [protected]@cromaretail.com|
Shop at: www.cromaretail.com


From: Dhawal Jariwala [mailto:jariwala.[protected]@gmail.com]

Sent: Friday, May 09, 2014 2:32 PM
To: customer support
Subject: Notice before filing consumer complaint


Date: 9th May 2014

INFINITI RETAIL LIMITED (CROMA)
Unit no.201, 2nd Floor, Akruti Center Point,
Next to Marol Telephone Exchange,
MIDC, Andheri East, Mumbai 400 093

SUB: - Notice before filing consumer complaint

Very bad experience with Croma customer care and service center. This was not expected from bigger brand like Croma.

I have purchased Croma Portable AC 1T CRC1067 on 30 Apr 2014 and raised a
request for installation. first of all it's very difficult to reach
Croma customer care . Most of time call is getting disconnected by
computer after accepting call, if lucky call didn't
got disconnected and your call reach to customer care representative
they will say our system is in upgrading please call after sometime.

My installation request got address on 2 May. But they Not Come 6th may
2014, then i Request 2nd time no. AHD020514ID00002. After my second req.
they come and told me there r some part missing, complain again. my
Third complain for part missing & installation
Complain No. SR[protected], 6 th may 2014, but till date there r not
update in my case. But no one visited to correct the issue.

It's really very bad that such a big name show this kind of carelessness.

INVOICE No. SLF02A[protected]
Date: 30 April 2014

I do advice to everyone, Please don't go for CROMA product as after sale service is Pathatic

Regards

DHAWAL JARIWALA
(M[protected]
SURAT

On 19th of April, '14 I brought a Symphony HiCool Smart i and after working fine for a bout a week, oits water pump stopped working. Called the Croma customer care the very same day, and got a complaint number regarding it. And from then onwards its same routine - calling them and getting fake promise of them that the mechanic would arrive soon at doorstep to fix the faulty device. And thats it. Its still the same so far.

Croma Portable AC within one month got issue not working. I logged a complain 5th May 2014 today is 13th May no one bothered to call me to get the status of issue. coming to home and resolving he issue is diffrent task.


World worst service industry is croma service center.

Hi, I have taken the extended warranty of my Hitachi A/c while purchasing from Croma. Its been more than 15 days of complain still no action has been taken. I got call from the croma extended warranty department and told me that we will take care and resolve your issue. But no steps has been taken and I have called several times but they are just assuring me that we will help you on this and resolve the issue. They are making fool in the name of extended warranty, if they can provide the service then they should ask to customer to go for extended warranty. Kindly take action asap, I am frustrated on following them. Regards, Neeraj email: neeraj.[protected]@gmail.com

Dear Concern, I am Harsh Dave from Vadodara. I had bought Croma Split AC 1.5 ton on 25th April 2012. I had also paid an amount for extended warranty, which I have been informed by the customer care executive of Croma that it will continue till 25th April 2015. The invoice no is SLF02A[protected]. I had loged a complaint regarding my AC on 29th April 2014. My complaint number is SR[protected]. The customer service executive assured me of a prompt service within 3 days. But I regret to say that even after many followups, I have not received any service till date. Whenever I talk at the customer service centre, they ask for some more time and do not give any fixed day of the required service. Dear Concern, I have already paid for extended warranty period in advance. Then why this delay should be born by me ? Moreover I have paid for service and not for assurance of service without a fixed time period. The necessity of AC is more in summer days and that is the reason that people buy AC. Moreover i have bought CROMA brand since it is a TATA brand. But I am sorry to say that this TATA brand is not concerned about after sales service. Hence I kindly request you to get refund of my amount of extended warranty paid by me during the purchase of your product. Kindly understand my problem and please cooperate with me. Regards, Harsh Dave. [protected].

Hello, I would like to bring your focus on the pathetic service that I have received of late from the Croma store located at the Saket branch regrading a Window 1.5 tonn AC with invoice no. SLF02A[protected] I made multiple calls at the Croma helpline for the installation of the air conditioner and it seems that no one had a clue as to when the installation would take place, the only answer I seem to receive was that "they have highlighted this to the concerned department" and please wait for 24 hours, I had requested to speak to the supervisor and was asked to wait for a call back which I never received. My service request was "completed" which I was informed that it was different from being closed, and later re-opened( which I have no idea how, as the customer rep informed that it was completed and was never closed). At the end of the day, I got to know that it was being installed by someone from Croma( as reps were blaming Hitachi), and the person who showed up after 3 days of delivery did not seem to wait for some time as I needed to confirm the extra charges which I was not made aware of earlier, the guy threatened and had no ID as a proof as well. When I spoke to the person(Zakir, who I guess is from the installation department), too, did not seem interested on the concern because I wanted to know what and how was I being charged as I was not informed of these "extra" charges earlier. He bluntly told me to get it done from some other person as it seemed that I was wasting his time. I would give 5 stars for this kind of service after which I was asked to get it done from someone else after waiting for more than 3 days. This was a good lesson learnt, and I will share this with other people.

I purchased a printer for my office about 1 year ago with +1 Croma Extended warranty. Today I came across a defect and called the Croma Helpline. I representative says to me that there is a clause that warranty is only applicable if the product is for domestic use. We will not repair. While purchasing the product, I payed extra for the warranty and was not informed that is only applicable to domestic use. They charged me extra and are not entertaining my issue. The Croma Warranty is a fraud. I just hope that giants like Croma are not the future of our country. They have cheated here.

I have purchased an AC of croma (detail below and in attachment), its not cooling anymore. It is still in guarantee period, But No customer care number and helpline available to fix the problem, but at the time of sale they have given 2 yrs extended warranty(total 3 yrs warranty) without even thinking of their customer service. Croma is fooling the people by false guarantee and no customer service in case of problem(as customer service number not reachable and they falsely claim that customer service number reachable 24x7 ). The purchase proof attached which also shows about extended the guarantee. I ask croma to help me or stop fooling the people and get out from the market. Thanks, Anurag Kulshrestha [protected] Forwarded message[protected] From: <irl.[protected]@infinitiretail.com> Date: Sat, Jun 25, 2011 at 3:01 PM Subject: Invoice:SLF02A[protected], Purchased on:[protected] To: KULS.[protected]@gmail.com Dear Mr. ANURAG ..., Thank You for shopping at Croma The Electronics Megastore. We hope you have enjoyed the experience and will make the most of your new gadget. Attached is a copy of your invoice giving details of your transaction and Terms & Conditions as applicable. Other relevant information is given below for your ready reference and safe keeping. Store Contact-Number:[protected] www.cromaretail.com Expect the best, expect the latest - only at Croma The Electronics Megastore! Team Croma This is an auto-generated mail by irl.[protected]@infinitiretail.com Administrator. Please do not reply. ********************************************************************************...⇄ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which it is addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Disclaimer:- Computer viruses can be transmitted by email. Recipients should check this email for the presence of any viruses. Infiniti Retail Ltd. will not accept any liability for any damage caused by any virus transmitted by this email.

I have made a purchase from your sector-29 gurgaon shop yesterday invoice number-SLF02A[protected], and was promised product delivery latest by today 11.30 am as the same is mentioned in my invoice.
I have been contacting your customer service representatives from the morning but no one has a clue as to why the product is not delivered or when it would be delivered, I have been given various timelines for call back but in vain coz no one even bothered to contact me back from your side.
The last resort is to document the issue as no one on your call centers are trained to address issues like this(kindly listen to the epic conversations i had with your call centre reps)
Just for the sake I am listing my number and am wishing that someone responsible might come across this incident and revert/action to me back.
No one from your end is bothered to reply and address my concern(trail mail), Don't know even after paying for the product the customer has to struggle to get his product delivered Its highly unprofessional behavior that despite of various complaints through IVR and emails still no one has replied or proposed a suitable answer for this issue.

I bought a croma window ac on 28th April 2014... had high hopes from tata products and their service...they delivered it on 29th April... they told it would be installed within 48 hours but till 2nd may ...no one has come to install it... this is just disgusting...so people pls don't do the mistake of buying things from croma...

Hi
actually i went croma retail store in punjagutta to buy an prtable Hardisk and earphones, i want an 2 port usb hardisk, So i have opened thr box and checked it out but it is of 1 port usb, So i kept ithe hard disk at the place whwere i have taken from and kept cover at other place. so iam going out and then security peeople came and checked me by thinking that i have stolen, but they found nothing because i have kept the objects where i kept them,
then they started using some vulgar languauge and i asked themto call police, in that that an argument wasgoinng eith the supervisor then the guard had manhandeled and breaken my laptop and charger,
I asked them to give my my laptop and they said that i used to pay the cost of the harddisk
Mainly i had opened the harddisk because i am going to buy it but it is not my kind, And i had opened infront of the staff only, they didn't intimate me to not to open the box,
they have cheked the cc camera footages and there is no evidence that i have kept any thing in my pocket

Mobile Model CROMA CRCB2443
is sold by Croma, but its

1- Automatically restarts.
2- Very LOW voice on speaker mode.
3- I bought CROMA MOBILE CRCB 2443 on dated 31.12.2013 and visited to the STORE Sector 13, Dwarka. Store Manager only provided solution is that the mobile need to repair.

It means Mobile is tottaly Garbage. and the Croma store is a worse store selling electronics items.

Sanjay Singh # [protected]

Hi team,

Im disgusted and frustated with croma.Croma is the worst electronic store i have ever come across. Customer service is zero and croma products are useless and worthless which are just show models in the store.

It should not be purchased by anyone. Infact all the croma stores should shut down


I bought a croma led 39 inches from croma pimpri, pune on 30/03/31.I got a croma phone with it for free

First thing i got the delivery after 2 days. Delayed delivery

2nd thing: i didnt get the wall installtion box with it
And had to phsically go to the store to get it

3rd thing: the phone is acting funny within 1 week!!!. Keeps crashing every time i play some video or try to play some game

4th thing: the led is not working now. Within 2 weeks!!!

It keeps going blank and keeps emitting a weird noise.

When the tech came to my place, he told that led has to be repaired

Come on..2 weeks old led and it has to be repaired!!!

If i do not get a replacement for same i will sue the company. A new led which is hardly 3 weeks old cannot act funny

Its either a faulty piece or an old stock


The only silver lining in this mess was the manager sandeep, who seemed a bit helpful

I purchased Croma 42" LED TV in February 14. In Two month, LED TV having problem. its vision is not up to the mark. I registered a complain on 14th April for the same. Since last 10 day, nobody is responding from there. Very much poor service. i called them for status my complaint, I got the answer, your complaint is under the process. bolte hai ki aaj hamara technician aayega.kitna jooth bolte hai ye log...

I Arun Dwivedi is a frustrated customer of Croma, I have 25 products of croma in my house. Products are working good, but problem starts with warranty and extended warranty period. my AC was faulty i have lodged complaint to customer care, they told me to lodge complaint to extended warranty no. i have lodged the complaint. after 2 days mechanic came and told problem is not sought out here unit will go to workshop, and another man will come to take the unit after 2 days another man came and taken the unit. after 5 days (on repeated request) the unit came to my house with another problem. the gas issue was rectified but motor fan is doing very noise. i have refused to take the unit but they told me that another mechanic will come to rectify the problem ( I would like to remind you that when the unit was taken by the mechanic to workshop unit was taken without noise). i thing my unit was changed with some one. after so many reminders to supervisors and seniors the another mechanic came and taken my unit's motor. It was the story of croma service. my small grand daughter is suffering since last 15 days. still there is no report when my unit is working fine. Every year problem persist and the same type of service given by croma service centre. I request all of face book user please take care purchasing products from croma.

I am using a 6.8 KGs Whirlpool Washing Machine which I bought from your Tata Croma Store two years back, I paid extra for the extended warranty, which I bought to get good service. But I have never been so disappointed from any company but you guys have given a really hard time. I have been complaining from past 1 month starting from 15 march, till this date I have called ‘n’ number of times at your customer care centre and all you guys are doing is procrastinating. I m sick and tired of your poor service and I can’t wait any more so I am filing a complaint against your company. P.S: your Customer Care executives suck...they put me on hold and tthen disconnected the call...executive name : Vinitha Thanks for your service. YOUR UNFORTUNATE CUSTOMER, Saiam Hasan (complaint number: BON070414FS00059)

I had purchased a Philips Digital Photo Frame product initially from Croma's online website (Order no. SLE001EC0011950), but on receiving it, the product was missing key components such as adapter, Frame stand..etc

I contacted the customer service and they asked me to ship the product back to them in return for a replacement. (For which a new invoice was raised-Ref. No.: RLE001EC0000168)

After waiting for over a month for the replacement, I was then informed that the product was out of stock and my money would be refunded.It has been over 2 months and I have yet to receive any refund for this product and they have CANCELLED the order WITHOUT my consent!!!

It is my humble advice to fellow buyers to refrain from using Croma as they seem to be fraudulent in their dealings.

I have purchase Midea S/AC Kosmic from Cromo Greater Noida store on 4th April 2014. It got deleived on very next day and I have been following up from last seven days and I am fed up with the Cromo customer care false commitments.

I sincerely request for the refund and the penalty charges for the mental harassment.

Invoice Number: SLF02A[protected]
Date &amp; Time of Porchase: 4th April 2014, 4:15 PM.
Croma Reference Id for Installation: BON0504141d00111.

Today finally when I told them to refund the entire amount and penalty for the harassment, they told they dont have authority to take the complaint. You need to visit to the store. Why I should visit the store when there is no mistake from my side. I asked for escalation matrix they said there is only one level..there is no escalation matrix.

The kind of pain I gon through and my biggest mistake I bought product from Croma. Request you to please take action and I would sincerely request for the penalty charges of Rs 10, 000. so that they should know if customer is paying money from their pocket what kind of service they should provide when it is clearly mentioned the installation will be done within 48 hours.

Why should I buy such product where the service is too bad and i also bought 2 years of extended warrenty.

Regards
Dependra Pundir
+91 [protected]

Croma Service Request Number: SR[protected] I have taken croma extended warranty for my Samsung refrigerator. My refrigerator stopped working 2 days back, and I raised complaint with Croma. Croma in turn sent a Samsung technician to my home to look into the problem. Since the issue was with compressor (which was under Samsung 5 year warranty), technician said compressor will be replaced free of cost by Samsung. But there will be additional expenses (summing upto Rs2000) which needs to be paid by me. I called Croma again regarding this issue, and they said Rs2000 worth of expenses is not covered under the extended warranty. What is the point of taking extended warranty if we have to pay additional charges? When i bought the Croma extended warranty, i was assured the same warranty which Samsung offers will be applicable to the extended warranty. If the refrigerator had failed under the Samsung warranty period, then Samsung would not have charged any additional charges. Then why is Croma asking me to pay Rs2, 000 to the Samsung technician. Shouldn't the extended warranty of Croma cover this?