Croma Complaints & Reviews

Croma is selling local assembled and defective products on their brand Croma and fooling customer, within six month itself tab was sent to repairs for more than thrice and service center holds months to repair. Last request they had assured of other brand if not satisfied with croma. This time also touch screen was not functioning again they had repaired. I lost complete faith on this local tab last time itself but they committed and assured to take back issue credit note for other brand purchase. This time again they are playing with same story for next time hence i requested in writer for assurance but their Managers says writing is not possible we have to follow their verbal communication. It is an hard pain and mental disturbance with this assembled pieces. I strongly request for replace with other brands, as am willing to pay extra amount and they should put to end for such products selling. Looking forward for the positive support. Thanking you, With Best Regards, Anjaiah [protected]

Sir, I purchased a Croma 2.1 music system with FM programme from Croma outlet. After 6 months the FM programme stops working. I took the system to your Croma outlet at Pacific Mall, Ghaziabad and their they sent it to your service centre and after two days they returned it with the remarks that FM programme cannot be repair as one of its part which was to be replaced is not available in the service center and moreover Company have stopped the manufacturing. Therefore, it is now lying idle in the house occupying unnecessarily space. I would request you that is there no way to replace it with another FM music system and I am ready to pay extra if necessary. Thank you S.B. Roy [protected]@gmail.com

I am facing the refrigerator problem from February4 till date croma is failure to provide the qualitative service within time. Croma person are giving only pain to me rather than solving the problem. 1. I had purchase the TV, TATA sky & refrigerator on 7th February 2012 with extended warranty period. Initially Croma didn't provide me the invoic and after several follow up they provide the invoice on 13thFebruary 2012. Further to that i did not received the delivery in time 2. On 17th May 2013 required to change the TATA sky set box because of failures / problem. In February 2014 I loged the complain regarding refrigerator problem but till 13th May 2014 they did not turned up and they arrived they replaced the defective parts with duplicate parts and not the original. When I brought the issue to customer then they threatening me not to write the mails otherwise they will not provide the service during warranty period and also used the abusive language. Further they told me that Croma personnel are not responsible to provide service in warranty period. Please clear me who’s responsibility is this because I paying the charges to croma. This was not told to me during the time of purchase. Today i am feeling cheated and deceived. They are offering me compensation amounting Rs. 200/- for negligence to provide their service from February 2014 to 13th May 2014 (please note that product is in observation). Croma is failure to provide timely & qualitative service to me & my family therefore we suffer lot. The narrative about cromas dissatisfactory service In February 2014 I am facing the cooling problem therefore I had immediately call to customer care regarding the service days. This period I am follow up for the service but croma is failure. I had requested to transfer the call to senior but croma is failure to transfer my call to senior as well as providing the service. After continues follow-up in 2-3 finally junior had transferred the call to Pramila and she promises me to provide the service. As per her promise service timing was 2 pm but till at 8 pm person has not came then again I had call and follow up to service persons as well as croma finally he came at 8 pm. This service person (Mr. Patil) is not concentrating the work at the time of work he continually on phone. He changes the part Relay & OLP. After he went refrigerator having same problem then aging I had call to this person as well as Samsum on next day morning. When I had call to service person then he again start to shout and say that he will not because of holiday. Again I had call croma customer care and request them to transfer the call to Pramila but person has not transfer to praminal. I am continuously followed up to customer care as well service person for service. Finally service person (Mr. Patil) sends another person for service. These people again change the Relay & OLP part because of failures of the part. He is told me compressor is heating then I said to informed to croma then he told me he will informed to Mr. Patil. This is creating the question about croma service. Again I am facing the same problem and calling to croma. Croma is starting to same thing like rather than providing the service they are start to giving pain to me. After several discussions with Junior and senior Chitra, croma had again sent to Mr. Patil with one more people. Both are check and saying that compressor is creating heat & told me they will keep on observation same thing I had informed to Chitra. I had informed to these service person from 1st May 2014 to till 5th May 2014 I am not in Mumbai. Therefore on 30th April 2014 Mr. Patil assistance has come and checks the product and again notified that the compressor having the main problem and other also. He promised me that the same will informed to Croma. On 2nd May 2014 evening I am surprised because of croma closed the complaint by informing that their service person has told them that the refrigerator functions is OK. This is totally shocking to me. Therefore I had again called to Mr. Patil assistance and ask him what you informed to croma then he told me he notified to Mr. Patil that the compressor having the main problem and other also. Then how Croma / Mr. Patil closed the compliant. I had called to Mr. Patil again for inquiry how he closed the complaint whereas you had not visited and you assistance told me he notified you that the compressor having the main problem and other also. That time he used bad words to me. Immediately I had the call and informed to croma customer care they promised me Chitra will call me before 12 noon tomorrow but till date she has not called. On 4th May 2014 I had again called to customer care and requesting them to transferred the call to Chitra. They informed she is not available then again I requested to transfer to senior person then he told me no one senior person available. This is very shocking to me. Then I had ask question to croma person when TATA change their policy. Then he ready to transferred the call to senior person Senior person promised me he will provide service within 48 hr. why croma is not providing service. if he is in place me what they are doing? On 5th May 2014 I had remind to croma regarding service within 48hr then Chitra transferred my call to croma service center person. I told him please check all part those croma has change because I have doubt about these part. Croma send Samsung person for checking on 5th May 2014. He also told me there is compressor problem. For your ready reference again attaching his report regarding compressor change. After reminding to croma about service within 48 hr on 6th May 2014 Croma send the Samsung person. He had changed the compressor. Please not that the compressor box does not show Manufacture date, batch number (other details) etc. only show the transport year 2010. As per Samsung & croma information Compressor having 5 year warranty then this new compressor warranty is uoto 5th May 2019. Kindly provide warranty card for the same. Also this person check the Relay & OLP those croma has change. Then he found that croma put duplicate part not Samsung part. Therefore he also changes the same. After completion of his work I ask I sign the report in observation and same thing is informed to him. After completion of his work I had updated to croma customer care senior & service center person. From 7th May 2014 I am updating observation to croma customer care on phone as well as mail. After changing the Compressor still I am facing the refrigerator problem. I had complaint about this to croms mail, phone. When complain to Mr. Ajit Joshi secretary on 12th June 2014 then Croma change the dumper on 13th June 2014. Again I am suffering the temperature problem therefore continues follow up to croma regarding this I had received the service on 19th June 2014. Again I had face the water leakage problem therefore I had registered the complaint to customer care at 10.29 am and request them to give me complaint number then your Employees are denying providing the same. Therefore I had send SMS to Mr. Kulkarni (Croma 3rd level person) the he replied to tell Mr. Vinesh and now Vinesh are telling me call on toll free no and follow the call logging process. When I had registerd the complain online then I had received reply “Your complaint has been forwarded to Croma customer service. You should receive a reply from the company representatives within several days.” On 21st July 2014 I had call to Mr. Ajit Joshi secretary and follow up about my complaint. She promised me she will provide the service. After continuous follow-up on 22nd July 2014 samsung Jr technician visit the place but he was unable to find out the fault. In report I had clearly mention regarding the water leakage at the bottom center and water leakage is 5-7 ml at evening (7 hr) and in morning almost 15-20 ml. and request him to come at 7.30 to 8 am for again inspection. On 23rd July 2014 I had remind the technician regarding the water leakage. He told me he will examine at 3 pm. He doesn’t came at 3 pm then again remind him. Then told me he will come after 5.30pm. but he doesn’t came at 5.30. therefore I had again remind him. Then he told me Samsung will send the senior technician tomorrow. On 24th July 2013 Samsung technician come with his assistance. They found the water leakage. They had taken photographs of leakage. Model, bill copy and trold me they discuss with his office then they will communicate to croma as well as me. But till I had not received any response from croma and Samsung. Still compliant has not resolved. Therefore I had again all to Mr. Ajit Joshi Secretary on number 022 – 67613602. She gives me Smita number 022 – 67613798 / [protected] for follow up. But I had not received any response from these numbers. Therefore I had again called to Mr. Ajit Joshi secretary. When she asked to Smita about my complaint then she informed that complain was closed. Please show me documentary event for the same. I am very shocking still I am not getting any service how the complaint is closed. Till date problem is not resolve. Kindly replace the refrigerator with same specification or higher specification along with 2years warranty period. Also pay me all compensation for giving mental harassment and other charges like speed post charges, food loss etc. Please refer letter dated 22nd May 2014 those sent to Mr. Ajit Joshi CEO & MD, Infiniti Retail Limited, Croma A Tata Enterprise and copy to Mr. Cyrus P. Mistry, Chairman TATA Group on 22nd May 2014

This is continuation to my complain dated 21 July 20143 From February 2014 Samsung refrigerator having following problems 1. Croma replaced the defective Relay & OLP parts with duplicate parts and not the original in February 2014, March 14 still I facing problem after continuous follow up 2. On 6th May 2014 Compressor change and also gas leakage problem handle. Still I facing problem after continuous follow up 3. On 13th June 2014 has dumper change. 4. Now I am facing water leakage at bottom center I am facing new problem in every month from February 2014 (more 6 moths). Croma will be provide me all service in warranty as well after warranty period if croma not replace the refrigerator any paying all compensation like phone call, time, food loss. Because I already notified to croma that refrigerator having number of problems. My passions are over. Kindly replace the refrigerator with same specification or higher specification along with 2years warranty period. Also pay me all compensation for giving mental harassment and other charges like speed post charges, food loss etc.

I have bought a water purifier on 20th July from the Croma outlet- Saibaba nagar borivali.I was told by the sales representative that he is a Hindustan lever employee & will get the purifier delivered & installed on Monday i.e. 21st July itself however the same was not installed till today i.e.23rd July. I have called up the call center thrice & post escalations the installation guy came however he was not able fix the water connection post which I had to get the plumber & pay for it. Now the installation guy is not able to connect the switch & says that there is some issue in the connection.I called the electrician for the same however the electrician told me that the switch is faulty. I am really frustrated with such pathetic after sales service. Would like to send the purifier back to you. I have a eureka forbes purifier from Vijay sales & it is working fine even after 8yrs. Now I think that I made a wrong decision of buying a new purifier from you guys. This experience has really spoiled my impression about Croma. Kindly look in to this. |

Hi all I brought a Sony Led of 70k from Croma Bangalore in Nov 2013. Bill- SLF02A[protected]. I am facing sound issue from starting have raised many complain (BON290414FS00003 and new one BON060714FS00002 ) but no solutions. They are using TATA name and cheating with Customer. I have send many mail Called to Croma and there Senior management but no result. Even there Croma Store Pacific Mall, Sahibabad Sore manager Davindra Sharma/ Manav abuse and challenge me we will see who can help you in Croma.Today in the last i have been filed a complain in Consumer forum. I request every one Please keep away from Croma. They will Cheat with you . No Service after Sale. I request every one do not busy any thing from Croma. They will take your heard earn money and cheat with you. I did mistake i am paying for that.

Hi all I brought a Sony Led of 70k from Croma Bangalore in NOV-214 bill-SLF02A[protected]. I am facing sound issue from starting have raised many complain (BON290414FS00003 and new one BON060714FS00002 ) but no solutions. They are using TATA name and cheating with Customer. I have send many mail Called to Croama and there Senior management/ update on there facebook page but no result.Even there is one guy from there Ghaziabad Pacific mall croma Manav abuse me that we will not help you what ever you like you can do. Today in the last i have been filed a complain in Consumer forum. I request every one Please keep away from Croma do not buy any thing from them. They will Cheat with you . No Service after Sale.

Respected Sir/Madam My product is not working last 1 month i have complaint many to customer service (Sunal) they are saying product is showing 2 year manufacturing warranty but manufacture company saying it warranty was only 1 year even I have bought 2 years extended warranty from croma. I am only getting update saying we have forwarted your request to store to check warranty detail after no further update. i am stuck between croma and philips many time i have called customer serive call centre but they are not registring my complain and they are putting my call long hold then its gets disconnect. Below is product details. Invoice number: SLF02A[protected] Product brand :PHILIPS Product name Philips Induction CookerHD4908 Date of purchase: 14.02.2013 Sir / Madam I was not expected this kind of service from on of the respected brand like you. Please help me to solve this issue. i am expecting quick response from your side. Thanks & Regards Sadiya Khan

I am frustrated customer of croma. I have 25 product of croma, acs washing machines, tvs, microwave, refrigerators etc. All other products are performing well. But problem starts when i have purchased 2 AC of 1 Ton 2 Star rating 1st is purchased on 22.03.2014 and 2nd one is on 14.06.2014. Since 1st day of purchasing i am complaining regarding performance of the product, and your engineer (Amit Goel) told that there is some problem in the unit. I have again complained and requested for replacement. But after a lapse of 20 days no body replaced my unit. I am submitting complaint record with date time and person whom i have contacted. 8.05.14 11.00 gitika - del280514fs00018 23.06.2014 09.30 govind 1del230614fs00008 03.07.2014 14.50 del030714fs00057 07.07.2014 09.40 shafi replacement 11.07.2014 10.44 amrita / sr. promila sr[protected] 12.07.2014 19.30 RAGINI / SR. AJAY 17.07.2014 10.09 shree sha / govind sr[protected] 18.07.2014 18.51 Anand / manikannan / 20.07.2014 08.53 Shafi 21.07.2014 19.57 arun kumar / sr[protected] I thing this is very shameful for A Tata Enterprise. No3 I have no other alternative to complaint to Consumer Court. I have full record of my complaints. I will also publishing this issue in news paper. Arun Dwivedi [protected]

In February 2014 I lodged the complaint regarding refrigerator problem but till they did not turned up and they arrived they replaced the defective parts with duplicate parts and not the original. 1. Still I am facing following problems after various follow-up upto TOP Management person. 2014 2. After replaced the defective parts with duplicate parts by croma in February2014. On 4th May 2014, Samsung technision replaced the Compressor also change the rely on part as well as work on gas leakage problem. 3. Still refrigerator having problem therefore again register complaint and recived the answer from 3rd level person they told me that Croma personnel are not responsible to provide service in warranty period. Please clear me who’s responsibility is this because I paid extended warranty period charges to croma. This was not told to me during the time of purchase. 4. When complain to Mr. Ajit Joshi secretary on 12thJune 2014 then Croma change the dumper on 13th June 2014. 5.Again I had face the water leakage problem therefore I had registered the complaint to customer care at 10.29 am and request them to give me complaint number then Croma Employees are denying providing the same. Therefore I had send SMS to croma 3rd level person the he replied to tell Mr. Vinesh and now Vinesh are telling me call on toll free no and follow the call logging process. 6. When I had registerd the complain online then I had received reply “Your complaint has been forwarded to Croma customer service. You should receive a reply from the companyrepresentatives within several days.” I am facing the problem from February 2014. Till date (more than 6 months) Croma is failure to provide the qualitative service.

Hi, I'm facing terrible service issue regarding Croma Mobile Service Centre in Kolkata. The issue is replacement of the broken LCD screen of CROMA CRCB-2094 (IMEI:[protected]) in service centre: RV SOLUTIONS PVT. LTD, (O MOBILE, 26 SUBHASH PALLY, ISI BUSSTOP, PS. BARANAGAR, KOLKATA WB, PIN 700108) Bill no: RVSRN1403MB00053 Date: 8th March 2014 I'd submitted the phone to this croma authorized service centre on 8th March 2014, and till day the device is with The service centre. The issue was explained by the Service Centre : "DELAY from CROMA SERVICE to send PARTS for CROMA phones". I also understand the cause; but it's traumatic if CROMA Service is such a late riser, and not helping a service centre by providing an equipment part as soon the request logged. Hence you except, a good customer review, repeated customer visit and boost up sales for your own product. Being a TATA initiative it's a shame to brand Croma.

Croma Employee are only given pain and metal harassment to customer rather than resolving matter. When I had registered the complaint to customer care at 10.29 am and request them to give me complaint number then your Employees are denying providing the same. Therefore I had send SMS Croma 3rd level person the he replied to tell Mr. Vinesh and now Vinesh are telling me call on toll free no and follow the call logging process. If the customers are being treated like this then croma will lose their customer as well as trust & reputation in the market.

Hello Croma support personal, I placed an order for Samsung Note Pro with order number : SLE002EC0006522, while placing the order online at cromaretail I called the customer support to check if I can get the order with in 3 to 4 working days as I needed to travel this Friday[protected], I was told that the item is in store and it will be shipped within 24 hrs and I shd get it in 48 or max 72 hours after the order. Based on this option...

I spent 650rs for 2+ yrs ext-warranty from CROMA for my HP AIO printer. I should not have done it, more over I lost more money chasing to get the printer fixed under CEW. Complained on Jun 19, 2014, # 133099. Regenersis from Egmore picked my printer and said, I would get a call in 48 hours. After that all went wrong. No call for 7 days, I called, they said it would take 2 more days. No call for 7+ days, I called again. They said I could come and pick the printer the next day. I went there to hear an irresponsible answer, that they had mixed up the name and the fixed printer was some one else's, and asked me to wait for a week more.40kms is a waste trip.. I called CROMA EXTENDED warranty to complain this, but it took whole day to catch them. They have a standard reply, their computers are down, need to call them again. Every time we have to repeat the whole history. After another 3 days said it was fixed, they asked me to come and pick. I double checked to confirm it was actually my printer, and went their the 2nd time. After going there, they said they don't have the driver installed so only one function can be tested.. It started getting irritating by their service, and I collected my printer and I left. Within two days, for whatever problem I dropped, it started happening. IT made lot of noise and Scanner function totally failed. REGENERSIS won't accept to pick the printer with out reregistration. I had to try calling CROMA EXTENDED WARRANTY and SMS, for three days to catch them. 3rd day the representative asked me to go again to drop in the centre After going to the center 3r time, regenersis tells me the complaint is not open. Made a call to CEW again to make them open(as usual their computers were down for the first two tries) and they said I could drop in the centre. I left dropping the printer asking them to double check the functions before calling me and left. Assuming my next call will be in 10 days and I will go their their 4th time and the printer works fine, I would have put 160kms in travel alone. 16*60 = 960rs for the fuel alone=960+650 = 1600+ rs which I spent I could have got it fixed in a place that is probably 2-3 kms from my place by spending it from my pocket.. Lesson learnt, CROMA EXTENDED WARRANTY is waste of money, effort. It actually stresses you out. Don't go for it. I may not complain CROMA in whole, but their EXTENDED WARRANTY service, is pathetic.

Hi team Croma, I need one support from you regarding issuance of duplicate bill of one mobile phone SAMSUNG GALAXY N 7000 purchased from Kamla Nagar Showroom from New Delhi. Bill which I have becomes blank as printing Ink evaporated and as I had not any copy of this bill and even I don't Mail I don't have any bill as well, need your support for the same to get the duplicate bill send to my email account. As I am facing some issue/Defect in my mobile phone, need your support to provide duplicate bill. Details are as follows name : Ajay Arora Mobile : SAMSUNG Galaxy Note N7000 Contact No. [protected] email Id : ajay.[protected]@tatacommunications.com purchased from : Kamla Nagar Showroom, Delhi-7 possible date of purchase : Mar-Apr 2012 Thanks for the support. Rgds Ajay

Hi Sir, I lodged a complaint against Croma retail Aditya mall from where I purchased McCoy cooler. I am fed up with the customer care. Technician came and cooler worked for 1 day and again its not working. I called customer care many times but no result. Today again I talked to Venkatesh from customer care and again he apologizes like other customer care executive. More than 25 days have been passed but no action is taken from Croma. I have sufficient mails and phone calls to customer care as a proof that I am following with those non working idle people since past 20 days. I also went to croma store and called Servesh the store boy many times, manager Nupun and Vijay. They are giving 1 year warranty and giving no services. After more than 25 days technician named Nitin Sharma came to my home but he is unable to repair the cooler. I want to return the cooler as it is not repairable as per the technician Nitin sharma. 3 days before I got a call from Vijay (Croma senior manager) that Nitin(technician) told him that it is repairable. Please ask him not to tell me lie as I talked to technician also. These croma guys are disturbing me like hell mentally as well as financially. Please take action against croma so that they could not cheat customers. I have included their customer care email id too. Now yesterday I got a call from croma to buy a new brand cooler. Why should I buy a new brand if I am not satisfied. Please take action against croma so that they could not cheat customers. I have already sent the mail to many nodal officers and many news papers. I also sent the letter to Times of India. I filed the complaint in consumer court also. I am trying to raise complaint to many other sites also so that other people will become aware from croma services. Once you buy something from croma they don't provide services in warranty period. I want to fight against these corrupt people, please support me to fight with these corrupt people and take action against them. Waiting for your support. Thanks Ankur [protected] invoice : F02A[protected]

I have purchased a Croma LED TV from Croma store ( Forum Mall, Sarjapur Road) on[protected]. Invoice no SLF02A[protected]. The promised delivery date was on[protected]. The product never got delivered till today and not even any intimation about the delay. I have contacted the customer care couple of times and got the information from them that they don’t have the stock! They don’t have any idea about when they will receive the stock or when they can deliver the product. Each time the customer care officer ends the call saying they will inform the store manager to contact me and inform about the delay and delivery date. But nobody calls. Forget about the delay of delivery, at least I expect an intimation about the delay from you guys. I have paid the amount, there were no delay on that, and I value my money. Guys, please keep yourself away from this store, even if they offer you the product free of cost. They don’t bother about the customer.Once you paid the amount, you are screwed up and they don’t mind you from then onwards. If anybody knows the procedure to take this incident to the consumer court, please let me know the same. Thanks, Subin

Hi! I registered a complaint under extended warranty with Croma for service of my AC on 4th July 2014. But even after 4 days, there is no response from Croma. The customer support center no. given by Croma doesn't work, no one takes the call on those no.'s. One of the worst customer service experience faced by a company that level.

I had purchased a Croma 3G Tab 17.8cm CRXT1125Q, and its LCD is broken, I'm ready to pay for the part as it is my fault, but its been four months they are not providing the part. How can they sell a product without making parts available? And whenever I call their Customer Support they say that the concerned department will get in touch within 24 hours, which never happens. Please help me to find a solution...

Hi,
I had registered a complaint for my Panasonic fridge on 23rd May 14 but I have not received any update / feedback on my complaint no one bothered to even address my complaint.

In month of June I tried connecting to extended warranty help desk but many times was unable to get connected, once I got connected & the executive noted my mobile number / other details and assured me to call back but I not received any call back from customer care.
I am very much surprised that each and every time I call person informs me that our system is down so please give us your details we will call back, why systems are down for so long time ?

Actually what I noticed is system are not down they just lie to us, because after many tries when I got connected & person told me so, I insisted on talking to senior person that time he transferred the call & system were working.
Height of all, I came to know that my complaint is closed without even speaking or taking any action on it, I was surprised that how this can happen?
Still I controlled myself and asked person to reopen the issue as it is not resolved yet, so I had again given request on 25th June 2014 explaining all problems.
But my complaint is not yet addressed by any one. When registered complaint it is informed to me that it will be addressed in 48 working HRS, but my complaint was totally ignored?

As I had not received any response till 30th June 14, I called back to cust care, person online tried to convince me that the complaint will be attended soon and asked me to call service center person.
But my question is why should I call and follow up with service center if I purchased product from croma & already registered my complaint with extended warranty help desk?
I want early resolution of my issue, else please return me extra charge taken for warranty.

Also please let me know what action is taken on service center when SLA is breached & for falsely closing my complaint without my information.

If I am not getting proper response & service I am planning to approach consumer court for bad service, ignorance.
Below are details regarding complaint & product.

Product: Panasonic Fridge
Name: Chandrashekhar shete
Invoice No: SLF02A[protected]
Complaint ID: 133922
Expecting positive reply soon

Best regards,
Hrishi
+91-[protected]