Croma Complaints & Reviews

I purchased a Samsung LED T V on 3-8-2013 from AUNDH. T V was sincerely delivered on 4-8-2013 . Eventhough it was told at the time of purchase that T V will be installed in 2 days,4 days have passed but the T V was not installed.Contact made to call center resulted in no useful purpose as they only say it will be done tomorrow.I donot when that tomorrow will come.Very sad experience with Croma. Either there is a problem at Croma or at Samsung....

Hi All,
Beware of buying products from Croma.
Because after selling products it is totally fail to provide any type of service.
Its all type of employees are only hunger to sell the product and their after they behave like a Loafer person.
They will try their best to threaten if you go near them.
Wheather it is store manager or any very big personality of Croma all will behave like a handicaped person.br...

Hi Raman and Croma service department,
You have failed all round.
First your engineer visited after many phone call.
Then very long wait for parts.
Failed to arrange the parts.
Now changed your decision to repair the existing part.
I was not agree for this.
But you people kept calling on for taking my TV away.
After an alternative I surrendered you my TV.
And RAMAN had committed...

I bought a micromax funbook infinity p 275 from Croma Koramangala Bangalore on 17 Feb 2013. Serial number is v[protected] mep no 8503in the month of March
The software of the tablet got corrupted and I had submitted to Croma service desk for repair in the month of March. I was given a receipt for follow up. The tablet was send to Micromax service center. After frequent follow and visits to Croma I was called one day to collect...

I had ordered a 'HUL Pureit" on 16-June-2013 & got delivery on 23rd June 2013. I found product was damaged.

Complaint on Customer Support by phone on delivery date (23rd-June-2013) & sent mail about the same at [protected]@cromtaretail.com, with damaged product snaps.

Still waiting for exchange.

When ever I called to Customer Care, they just regrets for inconvenience and told...

I bought a refrigetor and Washing machine from croma Aundh store and I am going through hell to get it delivered (still not delivered). I bought it on Monday 15.07.2013 with half payment and they promised to deliver on 28.07.2013. It was a Sunday and I ruined my whole day waiting for them. I called 4 times to customer care and every time they said someone from Croma store will call me in next 10 mins (obiously this never happened). Finalally...

We have purchased a Croma Washing Machine in Feb 2011. Machine worked fine intially for 3 month, but after that are conitnious problems. Dryer vibration is tremendous. Spin ceased and did not work. The complaint was also attended after 15 days as they could not register the complaint because server was down. After attending the complaint, we were responded that spares we not availble for 15-20 days.

Also the local employees...

I would like to share my terrible experience i am going through after purchasing cell from Croma.

I was at Croma, R-City Mall, Ghatkopar on 22nd June 2013 to buy a cell phone. I picked up a Xolo Q700 for Rs 9999/-, bill no SLF02A[protected]. First the sales personnel’s there are only interested in selling phones and not informing about warranty, and i will let you know why in a minute.

The cell had a problem,...

Hi,
Myself Yogesh Borde I have purchased a 1 Ton Split AC few months ago from croma retail vashi store billed on the name of Mr. Amrish Singh. Its remote stopped working at 10th July 2013 then I made a complaint at their helpline number [protected], then their technician came and took that remote said that he will get back to me in 1 or 2 days. then I called on the same number after a week because I didn't received any...

A day before and a noon after a memorable evening with India’s leading change activist, Anna Hazare ji; we came in touch with a bunch of after-sales professionals, who remind us that corruption and decadence, is not just in the governance of our country.



It is a strong malignant virus, which is prevalent in corporates and businesses as well. It needs to be dealt with great strength and resolute willingness....

I have placed my order no SLE[protected]Canon IP1188) printer from www.croma.com and it got delivered but it does not have single cartridge in it. It should contain on black cartridge with in its box. Box clearly says about cartridge in its content. Everywhere else it is coming along with this. I do not know why it was missing in my box.

I was continuously follwing up this Croma support team from last 2 month but they are not...

Product purchased with invoice[SLF02a[protected]] has a service request raised Sr[protected] with no response after the service people picking up the faulty working piece from my home. Please do the needful in resolving on the same.

Vamsy Karthik B
[protected]...

Hi,
Bought one Croma CRT TV with 1+2(Years Extended warranty). in Nov 2012.
Now in June My tv had problem in display.
Longed a services request. Comlian no is: 86712.
I was comminicated that within 24 hr engineer will visit.
But engineer did not visit even after 5 days. When I called many times then only the engineer visited and
without giving any solution the engineer went back.
He assured...

I have purchased Washing Machine Model NO AW2071 from CROMA c Center one in Vashi BY paying full amount on the Spot by credit card on 10/4/2013. After operating up to 23/6/2013 Machine`s Spine motor stopped working.
I had complained about the same to the company on [protected].After lot of persuasion their representative ( Swati) gave me Mechanic `s cell no then I called him his first reply was he has not received any complained...

This is regarding my new Refrigerator and Air Cooler that I had purchased from the Croma store in Phoenix Mall in the month of May. The Croma Refrigerator has its gasket not proper which is why hot air seeps in and water droplets form inside the Fridge. The Air Cooler also started malfunctioning. After several complaints two service guys came to fix but unfortunately could not. The Fridge still has the same problem and it was discovered that...

I have purchase micromax canvas HD A116 from croma store ,ramchock ghod dod road surat on 30/06/2013 on 1/7/2013 i face problem of restarting & even not strat the phone i have return the product on 2/7/2013 they told me taht with in 2 day the new product will be given to me but till now i dont get the new product ,
though they cll me on 5/7/2013 @ 6 -30 pm & told u come to store & pick the new phone but when i reached the...

his is to inform you that I have lot of issue with my laptop (Toshiba Satellite) which i purchased two years back from Croma store, JP Nagar, Bangalore.This laptop under extended Warranty. I am continuously getting lot of issue with this laptop and it is effecting my company and personal day to activities

This has been repaired three times and now the laptop DVD drive is not working. I don't like to continue with this...

Dear Sir,
I planned to purchase a mobile from the CROMA STORE at Mumbai Airport, terminal 1B.
Details are as follows:
Txn no :[protected] / Amount Rs 3724
Txn no :[protected] / Amount Rs 3724
Txn no :[protected] / Amount Rs 3724

My card was swiped 3 times and on prompt from the salesman 1 entered my ATM pin no 3 times.
On all the 3 occasions i was told that my card has not been...

As we cheated at your chandigarh outlet we bought a product by invoice no SLF02A[protected] dt22.06.13 the same product is sold at h.p [protected]@31000/- & we paid 32990/-we purchased this product in tata's brand outlet as faith for genuine dealings but we are shocked for this type of malpractices is done here .pl take your product back or refund my payment thanks...

HI,
I am senthil anand,I bought samsung RR1915CCASA Refrigerator at 27/05/2013 6.28PM on Croma retail outlet in koramangala shop.My invoice number is SLF02A[protected] and the product got delivered at 28/05/2013,at the time delivery i found the door tray is missing and i asked to the delivery person and he told me to raise the service request to customer care.I did the same and my service request number is SR[protected].After one...