[Resolved]  Croma — Tablet - Croma CRXT1125Q not charging, USB Not working

Jun 11, 2014

Updated by Dayanand C3 I purchased Tablet - Croma CRXT1125Q - in May 2014 of Rs. 10490/- from
Tata Croma Pimpri . The socket of the unit handed to me was loose. I was
reassured repeatedly by the salesman that it will work. The charging
stopped working within two days.


On contacting the Pimpri Croma store, I was told to pay Rs 350 for the
repair. Assuming that this will be permanent solution I paid the amount
and collected it the next day. The repair itself looked unprofessional.


Within 24 hours the tablet stopped working yet again! Now I am told that
I need to pay Rs 8, 500 to repair the USB port by Mr Abhishek in the
service section. On explaining that this is a too expensive a solution
for something so new, I was told to take it or forget it!


I have not accepted the tablet back and it is with Croma store, Pimpri,
Pune.

I find the whole experience appalling! The valid warranty and the age of
the tablet is not being respected. I get to hear flimsy excuses like
‘your child must be playing with it’! The reason I chose to buy a Croma
tablet over say a
Lenovo was the hope that I can just step back in and get my issues, if
any, resolved in the store itself.


I am not inclined to accept something as faulty as the item that I
bought. Please replace the faulty unit. Hope you will respect the money
and time that I have spent on your product.


Warm regards,
Dayanand