D-Mart / Avenue Supermarts Complaints & Reviews

The payment is debited from the bank account but the dmart app is showing the order is fail the order number is
19984617

I ordered the item for rs 1585.00 online, while making payment online, dmart mobile app show as transaction failed whereas it got deducted from my bank account.

Kindly look in to this and advice us how this can be sorted at the earliest.
If possible please execute the order and accordingly update us for a pick up.

My login mobile no. [protected]

Below are the screen shot of the order transaction and amount debited from my bank account.

Hello i have selected some product from your app like i do every month and when i proceed to check out and made payment my money debited but order has not confirmed yet kindly check and revert as my amount was rs 2235 i have all evidence of payment order

I had ordered on dmart ready app on 14/08/2020.
I used the upi payment mode and the amount of rs 3846 got deducted from my account. However the order was not processed and i have not yet received any refund.
Customer care number also out of service.

I had ordered vegetables from d-mart ready. But the bitter gourd was spoilt. There were 4 bitter gourd of 300gm, all the bitter gourd were spoilt. Order was placed on 12th august, delivered on 14th august

Order no: 19847737

Hi,

I have been the customer of D-MART from last 3 years and happy with the service and quality of the product. After knowing that D-MART started the online delivery in my area (PIN-421301) I am excited to book my first order through D-MART Ready app, but unfortunately couldn't place it due unavailable of delivery slot. Fortunately I able to place the Order Number[protected], Dt-09.08.2020 and got the delivery on Dt. 10.08.2020 and happy with the on time delivery. But I got disappointed after check the bill, all the items are higher than the store price. Unable to understand even though I am paying the delivery charges how come the prices are different with compare to store. How come D-MART SP will be different in both format ?? However it should cheaper compare to store, but here it is different.

Completely disappointed in terms of change in selling price, it seems
D-MART making money by cheating the people make them fool.

Requesting the concern please look into this issue or else lot people will fall in trap.

Regards,
Maheswar Sahu
[protected]

I had done payment towards order number[protected] and the payment got failed. However the money got deducted from my upi. Now i am chasing them over the mail as their customer care number is not working but i am not receiving any update and my amount has not been credited back to me.

Overcharged for wheet we took loose wheet of rs. 31/- in 3 packs of 5 kg. Same wheet had overcharged on one counter is at rs. 39.50 per kg. And on another it charged at rs. 31/- per kg

If we are in hurry staff charged more on items even if we told the price of what we have taken.

The complaint is that when we notice the bill charged more at home and call the malad mumbai dmart on same day they accept it and told me no need to bring wheet come and collect the money overcharged. When my husband had visited malad dmart they told us bring wheet and then overcharged money will be given. Why they harrasing customer even staff has committed cheating.
Is it possible after one visit once again we have to visit dmart by carrying wheet for collecting overcharged money.
Who will paid our traveling charges

When i went to d mart in virar east, this morning i noticed that there the price on the name tack was different and when i asked the manager mr jain about tha price increase after i billed on the computer, he started lying about something.
And the manager mr. Jain is not wearing his uniform name plate, how can the customers understand that person is the manager?
I had to cancel the item due to different prices, but there ara many customers who do not see the difference in price they take the goods and they are robbed,
When i spoke to the manager mr. Jain said if you want to complain, don’t worry, we don’t care.
I am sure that you will not be deceived by any customers after this i hope that the price on the sticker and the price on the computer will be the same

Thanks

I have purchased one mosquito racket on 01.08.2020. Which is not working properly.

Dear sir,

This is to bring to your notice that the pick up centre of vakola, kadamwadi center, vakola, santacruz east is always in short of both the milk packets. Today is the fourth day and your sales person always tells me that they are out of stock.
Requesting you to kindly intervene in this case and would appreciate if you could increase your volumes regarding the milk sachets.
Thanking you in advance.
Yours sincerely.
Jude colaco
[protected].

On 21july 2020 i did shopping and the bill amount was 7232.95₹. I swiped my debit card and the amount was debited from my account but the bill was not printed. So mr. Avinash patare asked to swipe the card again and told me that the bill amount will be credited to my account within 48 hours.
But the amount was not credited to my account even after 48 hours so they issue me a letter on behalf of dmart. I submitted it into the bank but still the amount is not yet credited to my account.

Hi,

I had purchased 2 packets of appu appalam papad under order number 18540785 on 10- july-2020.
I opened the packets and both of them have got fungus and giving foul smell.

I tried making a purchase on dmart and paid through upi twice and still the order shows payment failed. My order id 19547003

Hello D-Mart Team

With the registered mobile no: [protected].On 2nd August 2020 did a payment for 54 items via BHMI UPI QR code but the transaction was a success & money was debited.
The order was yet in pending state prompting a message on your D-mart app of the payment was failed & alongside a repayment a message was sent, awaited for a while but no refund was received nor status was updated on your site. Even tried to contact your customer service number it was unreachable[protected].Hence to complete the pending order a new transaction was made, whichwas a success with money been debited & order been placed.

Kindly investigate and shed light on this matter. I look forward to your response to the problem.

Regards
Amey Warekar
[protected]

I had ordered on dmart app on 1st of august. I used the upi payment mode and the amount of rs 1248 got deducted from my account. However the order was not processed and i have not yet received any refund.
Order id[protected]

I am trying to order groceries & other product from Demart ready online store app, but after selecting all products in cart when I checkout it always shows delivery time slot is unavailable.
I am trying it from last 5 days.
If there is lots of orders placing by customers then why you not increase delivery boy & transport services at that Particular area.
Please resolve this issue.

I had made a payment from my paytm but it's not showing my order it's showing order payment fail.
My order number[protected]
Date 17/7/2020
Amount payment done-2329.86
Mode of payment - upi
My number [protected]
Message from bank-
Rs.2329.86 sent to [protected]@icici from your paytm payments bank a/c 91xx9403. Upi ref:[protected].
Pls let me know when my order will be dispatched and confirm the same. I tried to call customer care phone and even mail several times but no response.

We ordered online with order reference number 10952265 dt 9th july 2020, we have received one item short. We have complaint online many times at [protected]@dmart.in, but no one is replying, and also not attending the complaint. Please do not order them, they do not provide customer support anytime

There is no response to my previous complain dated on 10/07/2020 yet.