D-Mart / Avenue Supermarts Complaints & Reviews

After continuous 3-4 days of attempts to create order at midnight for grocery supplies from D-Mart ready app, I was finally able to create my order (Order#[protected] with expected delivery on or before 2nd May 2020.

Till date I have not received any call nor delivery of my order.

I have order essential grocery (Order number[protected] from d mart app. I have received my order but it has been noticed that, packed snack items such as chips, namkeen were intentionally damaged to remove air in packets to fit them in crates. Previously i have ordered items from other websites but i have never seen such poor service. With ongoing covid 19 pandemic how safe will these damaged packets to consume? I can consider late delivery 1 day late delivery of my items also can consider damaged oil packet but other items are damaged intentionally.

I have order some grocery items from dmart ready app on 27/04/20 via order reference number 12495598 and it was suppose to delivered on 29/04/20 today is 4/05/2020 and still we are not got the items and not even any update. Even no calls are been attended. I have also emailed on customer care but no response

Request you to help us provide the stuff during this pandemic time it would be really appreciable.

Please complete our order at the earliest.

Hi team,

I have booked grocery items through dmart online app, however order is not receievd. And order no. Is 12346646 and delivery date was 30the april.

I have tried multiple times to malad dmart to check my order status but no response on call and even on email.

I understand the current situation but we can atleast respond to customer via email or sms.

Please let me know the exact status and get it deliver asap.

Thanks
Tayyab khan

I have ordered some items from dmart through its online service on 28/04/2020. This is the forth time i have ordered and every time some items received instead of other but can be used/serve the purpose. But on 29/04/20 i have received 05 packets of kasturi methi (Leaf) costing rs. 145/- instead of my order of 02 packets of 500 gms of methi (Grain). I have no use of this methi leaf hence i immediately told the delivery boy to change the same as i have paid the bill amount before opening the boxes. The delivery boy asked me to contact the customer care people and they will change the same immediately. I then contacted customer care of dmart sangath mall – ii, sabarmati through their number[protected] from where the material is received, but the customer care person taken this thing very easily and asked me to come after the lockdown period. This is not the proper way to handle a customer who has received wrong item and ask him to contact after lockdown and it is also not clear when the lockdown will open. I told him that i will refer this complaint through email to dmart customer care, hearing this he asked me to do so.
I immediately made a complaint to d mart customer care [protected]@dmart.in and they have replied that i have to contact their bombay customer care number[protected] and i tried so many times but this number was not reachable. Today i got message from this number that any complaint i have to contact their customer care through email.
Now i don’t know to whom i contact for refund.

Narayanan p poduval
G-13, park avenue,
New c. G. Road,
Chandkheda,
Ahmedabad-382424.
Phone – [protected].

Order no. 12636283 dtd. 28/04/2020

Bill no.[protected] dtd. 29/04/2020

2nd may 2020, one of the employee in dmart (Siddapura, whitefeild, bangalore) behave very rude and he refused to give me the selected items after spending 2 hours in the store. There were no communication provided before that i should take only one per item hence whatever was required everything i have collected and gone for billing. From there they said they will be providing only one item and he was demanding about the company id where i work and he made a statement if i show the company id, he will provide all the items. This feels insulting me in front of all other customers and i returned all the items back.
Moreover he was least bothered about the consumer court complaints and the store manager challenged me to file a complaint against the store. Hence i want you to take this forward and request you to take necessary action on this

Hi team,

Bringing to your attention that I got delivery today and at the time of delivery the agent didn't check the items and while I checked at home the product called ", Kissan ketchup" was leaked and unable to use.

Hello,

Place order and confirm by app on 27th april order no 12289650.
Order delivery date 29th april.
No delivery, no response of mail.

Customer care number always busy if we get they cut the phone after hold more then five minutes.

I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should at least confirm over the phone or by sms that when we get our order or not get.
No process of order tracking.

Kindly help support his issue.

Abhilash

Mr radha krishna damani owner of dmart what service are you giving to the people who make a you a billionaire,,,,,,,,,,,,,,,,,,,,,,,,, i have been trying to place order online from your website since past more than 10 days but after entering everything that i need it takes me to the time slot page and wont allow me to select anytime the page is in grey area so how much ever i order it doesn't allow me to select the time slot, really terrible service in this lock down where we are stranded cant buy our needs whats the point you earning in billions do something to help the citizens in this crisis time. And no one replies to any emails as well. Most pathetic service and people in this tough times.

My mobile number [protected] from last 15 days i was tring to booked glocery & other item through online but still toady booking is not available. From midnight 12.00am booking is start & end in with in 3 mintutes. How it is possible?

Kindly explaine this as soon as possbile reslove my query.
Other wise you loose your customer

Thanks
Dinesh darekar
[protected]/[protected]

We had placed on 22nd april 2020 (Order no.[protected] with dmart, mira bhayender road for rs.2093.99 (Incl deliver charges 60.99) out of which they delivered goods worth only rs.416/- (Bill no. S[protected] dated 27th april 2020) & delivery charges of rs.45/- levied. Further the biscuits delivered were broken. (Photos attached)

This is clearly unacceptable & unethical as in the first place despite the order getting executed for 2033/- + deliver charges, only 22% is delivered & delivery charges was 11% was levied. (Had my order been only for rs.500/- then the delivery charges would have been acceptable).

The d mart persons who delivered the goods stated that items are out of stock.in that case why dmart, mira bhayender is accepting orders when goods are out of stock.

Its my request that dmart should be asked to contact me immediately to take fresh order verbally & give home delivery.

Complaint lodged by : sandeeep r wagle
Sector 9, b-24, shantinagar, mira road
Mob no:[protected]
Email id: [protected]@gmail.com

I am unable to get my order.that was placed by me.

My order no 12058431 and expected delivery was 29th april 2020. The product is still not received, i am facing the issue that all are essential product and i am unable to get on time or unable to communicate your customers care.

Request you kindly check and revert me back asap

Regards,
Salim khan
[protected]

Hi,

My name is rajan singh and i am staying in kalyan, i had order grocery online through dmart app and i got the confirmation that i will recived of order by 1may between 7 am to 9am.
But till now i haven't received anything, even i am not able to contact at customer desk as well its always busy.
I don't have groceries in my house, i have trust on dmart brand that they will do justification to there customer.
I am in problem right now.
Request you to pls help me as soon as possible.

Thanks,
Rajan singh

I ordered on 27 April and slot given was 28 April. But still order is not delivered My order number is 12325221 i am trying to connect with customer care number but its always busy and also not getting reply on email

My dmart ready order number is 12170209. Everyone is promoting no contact delivery but your delivery guy is calling me to come to the society gate. He told me to cancel delivery. Is this the professionalism we expect from dmart? Even bigbasket deliver the products outside home but ur dmart delivery guy want ms to come at the society gate. Don't they know we are in lockdown. His mobile number is [protected]. My delivery is already 1 day late and i am facing problems due to dmart. Solve this issue and deliver. I even called dmart bopal and they are telling the same thing that we can't deliver at home. Then what is ur use? Very unprofessional

I have ordered groceries online on 24/04/2020 through dmart ready app from dmart, nanded city, pune (Order no.[protected]. Delivery date was 26/04/2020. But i haven't received it yet. Your customer service phone number is always showing busy and i didn't get favorable reply to my email also.
Please look into it the matter and deliver the order as soon as possible. Atleast let us know when will it be delivered.

D-Mart is not delivering my order which was to be delivered on 27 April 2020. Also, they are not replying to mails and not picking up phone calls

My order no 11920564 is still not delivered no one at store or on online customer care are receiving call

Online home delivery received on[protected],
On this delivery i have received excess bill and short material received,
After that i complaint to D'MART virar west
But proper responce not given by D'MART
My name

CHANDMAL MITHULAL SONI
ORD NO. 11477562
VOU. S[protected]