D-Mart / Avenue Supermarts Complaints & Reviews

My mobile number [protected] from last 15 days i was tring to booked glocery & other item through online but still toady booking is not available. From midnight 12.00am booking is start & end in with in 3 mintutes. How it is possible?

Kindly explaine this as soon as possbile reslove my query.
Other wise you loose your customer

Thanks
Dinesh darekar
[protected]/[protected]

We had placed on 22nd april 2020 (Order no.[protected] with dmart, mira bhayender road for rs.2093.99 (Incl deliver charges 60.99) out of which they delivered goods worth only rs.416/- (Bill no. S[protected] dated 27th april 2020) & delivery charges of rs.45/- levied. Further the biscuits delivered were broken. (Photos attached)

This is clearly unacceptable & unethical as in the first place despite the order getting executed for 2033/- + deliver charges, only 22% is delivered & delivery charges was 11% was levied. (Had my order been only for rs.500/- then the delivery charges would have been acceptable).

The d mart persons who delivered the goods stated that items are out of stock.in that case why dmart, mira bhayender is accepting orders when goods are out of stock.

Its my request that dmart should be asked to contact me immediately to take fresh order verbally & give home delivery.

Complaint lodged by : sandeeep r wagle
Sector 9, b-24, shantinagar, mira road
Mob no:[protected]
Email id: [protected]@gmail.com

I am unable to get my order.that was placed by me.

My order no 12058431 and expected delivery was 29th april 2020. The product is still not received, i am facing the issue that all are essential product and i am unable to get on time or unable to communicate your customers care.

Request you kindly check and revert me back asap

Regards,
Salim khan
[protected]

Hi,

My name is rajan singh and i am staying in kalyan, i had order grocery online through dmart app and i got the confirmation that i will recived of order by 1may between 7 am to 9am.
But till now i haven't received anything, even i am not able to contact at customer desk as well its always busy.
I don't have groceries in my house, i have trust on dmart brand that they will do justification to there customer.
I am in problem right now.
Request you to pls help me as soon as possible.

Thanks,
Rajan singh

I ordered on 27 April and slot given was 28 April. But still order is not delivered My order number is 12325221 i am trying to connect with customer care number but its always busy and also not getting reply on email

My dmart ready order number is 12170209. Everyone is promoting no contact delivery but your delivery guy is calling me to come to the society gate. He told me to cancel delivery. Is this the professionalism we expect from dmart? Even bigbasket deliver the products outside home but ur dmart delivery guy want ms to come at the society gate. Don't they know we are in lockdown. His mobile number is [protected]. My delivery is already 1 day late and i am facing problems due to dmart. Solve this issue and deliver. I even called dmart bopal and they are telling the same thing that we can't deliver at home. Then what is ur use? Very unprofessional

I have ordered groceries online on 24/04/2020 through dmart ready app from dmart, nanded city, pune (Order no.[protected]. Delivery date was 26/04/2020. But i haven't received it yet. Your customer service phone number is always showing busy and i didn't get favorable reply to my email also.
Please look into it the matter and deliver the order as soon as possible. Atleast let us know when will it be delivered.

D-Mart is not delivering my order which was to be delivered on 27 April 2020. Also, they are not replying to mails and not picking up phone calls

My order no 11920564 is still not delivered no one at store or on online customer care are receiving call

Online home delivery received on[protected],
On this delivery i have received excess bill and short material received,
After that i complaint to D'MART virar west
But proper responce not given by D'MART
My name

CHANDMAL MITHULAL SONI
ORD NO. 11477562
VOU. S[protected]

Today we have received online D-mart material we have found there are lots of mistake in bill and extra charges add I book Oil Fortune plus 1liter 106 and total 1272 (with received box amount is same print in bill) . And in blil to they provide D-mart I pay Oil Fortune plus 1liter 123.5 and total 1482 and Secound is I book Dukes bourbone Biscuits 150gm each 20 and total amount is 40 Rs(with received box amount is same print in bill). And in blil to they provide D-mar In bill i pay Dukes bourbone Biscuits 150gm each 27 and total amount is 54 we have pay extra 224 Rs and please please resolve my problem and Refund my money soon as soon possible.. pics attach for your reference

Regards- Satish yadav
From BHOPAL (M.P)
Mobile - [protected]

Today we have received online D-mart Bhopal Jagirabad online material we have found there are lots of mistake in bill and extra charges add I book Oil Fortune plus 1liter 106 and total 1272 (with received box amount is same print in bill) . And in blil to they provide D-mart I pay Oil Fortune plus 1liter 123.5 and total 1846 and Secound is I book Dukes bourbone Biscuits 150gm each 20 and total amount is 40 Rs(with received box amount is same print in bill). And in blil to they provide D-mar In bill i pay Dukes bourbone Biscuits 150gm each 27 and total amount is 54 we have pay extra 224 Rs and please please resolve my problem and Refund my money soon as soon possible.. pics attach for your reference.

Regards
Satish yadav
From - Bhopal(M.P)

Hello good evening, i have visited today evening around 11pm, d-mart (Malad-w)
I wanted to enquire there about something first of all there was no enquiry counters thats is fine we can understand because may be all staffs are busy in other works with the customers but there was one stupid guy (Uneducated) in light blue shirt at the entrance who doesn’t know how to talk with customers how to reply to customers, my father is government servant so i was enquiring that is any person form government do they have to stand in que or u they also have to first collecting coupons in the morning at 8 am than have to come back for shopping that was the simple query from my side, but that stupid guy he was very rude even he doesn’t know what to reply he was no u go from here u go and he was started abusing in his own language, this is how d-mart staff serve the people this is the way to talk to customers, am very disappointed with his behaviour and i hope he will not repeat with any one and yes he was try to taking my pictures and was saying now i will show u the way he was saying like he is threatening me and even he was not in uniform but i know he was from staff and was saying come inside i will show u, show u means what does he was going to beat me its very scary for me so i hope u guys or d-mart guys will going to do strict action on him thank you

Dear team,

I am physically handicapped person living alone in my flat. I have first time order on d mart ready app because now due to lockdown and some other reasons not able to move from my place.

I have recd called from your delivery person that he is not given delivery on our place. We have to come in front of colony which is approx 300m from my flat.

I request them that sir i am physically handicapped person not able to carry the bags and walk.

They said that its your problem, if you are not come then we will cancel the order and they return from near by my location.

Dear team, is it the way that in this serious condition your delivery boys are treating the physically challenged people. We are not asking anything for free. If we pay the delivery charges then why we are getting proper service.

Very bad service.

Online order submit by app on 25.04.2020. Received today with half product and when open the box a lot of item was not ordered by me.in 15-20 items i ordered only 4 things received as per my list apart from that they delivered order of their choice.
For example - 1 kg nutri choice biscuit i never purchased of 5 rs packet of that brand in my life and they sent me 1 kg
And many other things they have added

I know you are doing good but you creating problem also. If you dont have those particular things request you to please hide or tag out of order on the product. You are making money from this but see the situation of others also. Provide right thing to the right person who is in need of that

And now same scene.. I had called delievery boy he said to contact customer care and their only bell rings nobody is answering that calls 20 times i tried.

Take a call on this kind of mismanagement and blunder right now you are creating and tag products which are not availabee with you

I would like to state that i am trying to book the order from your portal from last 4 days, midnight between 1200 to 1245am but every time it shows error, as you are aware that as per the current situation we cannot go out and buy essential products. Earlier also there was complaint lodge personally by me at mira road dmart for cheating with us pertaining at the cash counter.
At present also the time slots are open for 30 april, but the comments says oops something went wrong pls try again. This is happening multiple times and fed up of doing online.
Kindly find the screen shot attached below for your information.

May i request you to kindly look into the matter and resolve asap.

Thanks and regards

Wilfred

First of all I did not get all d stuff wch I ordered I only got few stuff in wch cooking oil is of different company and 200 rs higher dan the billing price I m not at all satisfied with d service

Hi,
I've placed my order on Dmart app on 16th April and the delivery date was 18th April. It's been 1 week now since the delivery date and still didn't get the order. Please resolve this issue. My order no. is 9791235.

I had placed an order on 20/04/2020 and my order id is 10881491. My order was expected to come by 21/04/2020, but today is 24/04/2020 and there has been no response about the order from their side.

I tried contacting their customer care which always comes to be busy and also sent a mail for which i got a system generated reply that they are not able to reply to queries on timely basis. Instead of such a mail it would had been a relief for me if they had given me the status of my order which perhaps they did not.
Also the app shows the same status as "created" since 20/04/2020. There is no option to cancel the order.

I can understand that due to lock down they might not be having required staff but, it is at least expected to give the status of the order. Also if there are so many pending order with them they should not have accepted new orders. This is creating mere confusion among customers.

I request them to either deliver my order or cancel it and give intimation accordingly

Very bad experience from dmart