D-Mart / Avenue Supermarts Complaints & Reviews

I had placed an order on 20/04/2020 and my order id is 10881491. My order was expected to come by 21/04/2020, but today is 24/04/2020 and there has been no response about the order from their side.

I tried contacting their customer care which always comes to be busy and also sent a mail for which i got a system generated reply that they are not able to reply to queries on timely basis. Instead of such a mail it would had been a relief for me if they had given me the status of my order which perhaps they did not.
Also the app shows the same status as "created" since 20/04/2020. There is no option to cancel the order.

I can understand that due to lock down they might not be having required staff but, it is at least expected to give the status of the order. Also if there are so many pending order with them they should not have accepted new orders. This is creating mere confusion among customers.

I request them to either deliver my order or cancel it and give intimation accordingly

Very bad experience from dmart

I have ordered few items from your dmart store at upparpally hyderabad online (Through your mobile app) on tuesday (21st april, 2020) and the order was scheduled delivery on 22nd april, 2020 showing the time as 7am to 9pm.
Still today i am awaiting for my order and i didn't even get any message or a call that i will be getting my order.
I tried calling them, sent them many messages through my gmail but there is no response.
I am also going to tweet our telangana govt that is this the service we are getting in this critical covid situation.

Dear Dmart Team,

Your store has denied to home delivery without any genuine reason that to after 5 days of order.

Request your immediate intervention to resolve my concern.

Order no[protected]
Order Date[protected]
Order Value - 8095

We ordered 5 kg of sugar and we received 5.014 kg of sugar but the amount charge for 10.028 kg. Due to lockdown vehicles are not allowed inside our lane he called us down to receive a parcel so we were not able to crosscheck it.

Dated[protected] i hava purchase online billing was 595. Delivery person swipe my card. I enter pin then he told me no paper. He swip again then i enter pin. I had checked bank statment there was 2 time 595 debited.

Dmart virar west
Bill no[protected]
Vou no s[protected]
Debit card last 4 digit 0285
Mobile no [protected]

I have purchased surf excel 4 k.g ( 2 packet Rs. 446*2=892) and Society tea 1k.g Rs.409/-. bill no.=[protected], date=22.04.2020, malad- link road, mumbai - dmart branch. Bill time-1.49 p.m. BUT on dmart online site the rate of surf excel (2 packet Rs.422*2=844) and society tea Rs.307. SO YOU HAVE CHARGED ME EXTRA MONEY .SO PLEASE REFUNED MY MONEY. MY NAME IS MAYUR GALA AND MOBILE NO IS [protected]

My name is deepak verma, i have order online by dmart aapp and i received at[protected] order id 8914680.
I ordered some of items but at the time of delivery they deliver alternate items and delivery boy said some of items are out of stock then we change items in your order from which items are available in store.
I order nirma wahing powder they given wheel washing powder, i order nirma det. Cake they given rin cackem i order 1 kg ratlami sev they increased it 2 kg haldiram aalo bhujia.
My concern it if the item was not available in store they should confirm from me before adding alternate items or generate the bill.
Please look in this matter asap, reply me soon

I and one of my friend placed 2 different orders for same location for delivery on same date. Dmart delivered order no. 8230993 partially only stating that the other items are not available. But they did not deliver the order no.: 8230746. They called and stated that 'your location is more that 4 to 5km, so can't deliver'. The lady who spoke does not know the location and simple she stated that. But actually my location is within 5 km. How come one order is delivered and other order is not delivered for same location. I called customer care as well dmart, panvel but they said it will be delivered that day, two days waited calling both regularly and they replied the same but on the 3rd day when i called dmart, panvel, they said 'your order is cancelled'. Even the customer care person doesn't know that my order was cancelled and they were fooling us it will come today like that for 3 days. For the order which was delivered partially, when we visited that day to panvel dmart store we found all items are available but they failed to deliver all items.

Similarly, placed an order for delivery on 21.04.2020 (Order no.:8232300) but the delivery person called on 21.04.2020 night and said "only few items are available and not all and should we deliver?". They mentioned that those unimportant items are only available and questioned us 'should we have deliver'. Obviously, we told 'no' and immediate next second we called and said to bring the items but he told order is cancelled and cannot deliver.
This is the trick dmart is using to avoid delivery during this crisis time though all the stock is available. All the story is about dmart, panvel.
So, again i have placed another order (Order no.: 8579242) to be delivered on 25.04.2020, lets see what's the story they are going to say for this.

Delivery not received of order number 10196461

I have placed order with dmart on 17 apr, and delivery date date was 20 apr still nahi received my order.
I m trying to call customer care but the number is continuously busy.. I have put a mail on customer care id still not received any reply.
If home delivery is not possible why you have given option...
Waste of time
Bad experience with dmart.😠😠

Hello,

As goverment said to stay at home for that i most of people places online grocery order but dmart is not fullfill customer requirements.

It's seems d mart online service d mart ready is doing fun with his customer in this penic time of pendamic of covid 19.

Place order and confirm by app on 12th april order no 9519273.
Order delivery date 14 th april.
No delivery, no response...

I have ordered on 17/04/2020 order no.10609847 from dmart app and got a slot of 20/4/2020 for delivery but till now didn't got my order delivered. Even not getting proper respond of email. I have tried several time to customer service but no answer. Atleast you should update us through email, call or sms about date and time. So that i know that will i be getting my order delivery or not... I just want to know the status of my order...

I have ordered on 14/4/2020 order no. 10047568 and 10023165 from Dmart app and got a slot of 17/4/ 2020 for delivery but till now didn't get my order delivered. Even not getting a proper response of email. I have tried several times to customer service but no answer. At least you should update us through email, call or SMS about date and time. So that I know that will I be getting my order delivery or not...if not then at least I can order from somewhere else..I just want to know the status of my order...

I appreciate your work in this uncertain condition but at least notify about the order status

I have ordered on 14/4/2020 order no. 9298753 from dmart app and got a slot of 17/4/2020 for delivery but till now didn't got my order delivered. Even not getting proper respond of email. I have tried several time to customer service but no answer. Atleast you should update us through email, call or sms about date and time. So that i know that will i be getting my order delivery or not... If not then atleast i can order from somewhere else.. I just want to know the status of my order...

I bought olive borges oil from dmart kandivali 0n 19/4/2020 and the amount is rs 5390. I also ordered the same olive oil from amazon on 20/04/2020 and the amount is rs. 2673/- (Attached both the bills)

I would like to complain, it is clear cheating case, how can you charge me double. I being a senior citizen and not allowed to go outside in this situation and if you charge me double how can anybody trust dmart.

My name is darshan ashar, i ordered on d-mart ready on april 15th morning and according to this app i have selected april 18th delivery, since 2 days i was calling for my order status, d-mart delivery boys since 2 days. Was giving me wrong information,
Tonight the final said that my order could not be received. You will be place another new order, we think that d-mart's delivery boys should have sell my order to someone else, please let us deal with this because in such a lock down time, where do we get all the goods?, my father age is 80 years in my house has put us up and we can't go out, my order number 1021557-dated 15.04.2020, was my order in d-mart vasai east branch.

Hii am anand soni. My mobile number is [protected]. I order some groceries from dmart ready app which suppose to b deliver by today 19th of april between 7am to 9pm and day is already over and i still not received my delivery. Also my friend who says behind my building he got his delivery and i still not received any delivery nor any calls, msg, mails nothing. So can u plz check with that and contact me. Thanks.

It's seems d mart online service d mart ready is doing fun with his customer in this penic time of pendamic of covid 19.
Place order and confirm by app on 13 th april order no 9396142
Order delivery date 16 th april. And today up to 18 th april
No delivery, no response of mail. Customer care number always busy if we get they cut the phone after hold more then five minutes.
I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should at least confirm over the phone or by sms that when we get our order or not get.
No process of order tracking.
All in dark. Can't expect this from avenue supermarts type of organisation. We bound to go out side to purchase the necessary item. This is real exam time of these so called online or home delivery services.
With regards
Aishwarya modak

My order no. 10606400dated[protected] from Jaipur tritan mall, before delivery day I have received call that in item show dettol and lifebuoy sanatiger in app not in dmart store so change your item after change order item and strictly refuse for local companies sanatiger item i told if change then only send savlon sanatiger so savlon sanatiger we agree but they send local item oxy sanatiger and now tha calling no. [protected] not answering and block my no.

Sir,
I had ordered on delivered on 12th april from dmart ready app and its showing that my products will be delivered between 7am to 9pm on 15th april 2020 but my products isn't delivered me my order no 9702038 yet so i request to get deliver my product as soon as possible or if you won't be able to deliver so just email or call me so that i can purchase from local shop will not wait for it.