D-Mart / Avenue Supermarts Customer Care
Avenue Supermarts Ltd.
Customer satisfaction rating: 1%
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201
COMPLAINTS

D-Mart / Avenue Supermarts Customer Care

Avenue Supermarts Ltd.

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Address
Anjaneya Cooperative Housing Society Ltd., Orchard Avenue, Powai
Mumbai
Mumbai City District
Maharashtra
India - 400076
Landmarks:Opp. to Hiranandani Foundation School

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
1%
Complaints
201
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

D-Mart / Avenue Supermarts related photos (31)

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D-Mart / Avenue Supermarts Complaints & Reviews

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D-Mart / Avenue Supermarts — staff argument with customer and no politeness.

 Nilesh gole on Aug 23, 2017
Today i purchase some material from dmart thane kothari compound.
I purchase some biscuits and juice, when i come to billing counter and half billing done then one staff at billing stop billing and cancle billing.
When i asked to staff that why you stop billing she called her supervisor.
The lady supervisor come to that counter and i ask her for same then she dont allow to take material out bcoz of some more.
When i ask her that why you dont allow me to take out she told its our rule, when i ask her where is in writting then she started searching the.
After 10...
Complaint comments  Read comments [1]Complaint category Other

D-Mart / Avenue Supermarts — money refund not yet done

 rosina arul on Aug 22, 2017
I had done a shopping for rs. 600 from dmart, near kartar road in pune on 13.08.2017. Firstly the transaction failed but my amount got deducted. Then i had to pay again. I haven't received the amount yet in my bank account and it's been 9 days.
I do not have the bill with me though, as i was told that money would be back in my account few hours i had trust in d mart, but it's been quite long and i am. Wondering wheather this is a trick played by d mart on it's customers.
Kindly get back to me as this is not how your business should be dealing....
Complaint comments  Read comments [1]Complaint category Products & Services

D-Mart / Avenue Supermarts — card payment transaction failed but money got deducted from my account

 mohammed contractor on Aug 10, 2017
I had done the shopping on 16/07/17 from d-mart, kompally, hyderabad vide bill no:08-0125 at 07.35pm. The bill amount was rs.403/-. I did the payment through my debit card but the transaction failed and the cashier swiped the card again. But rs.403/- was already deducted from my account for the first swipe. On enquiring with the cashier, i was told that it will be credited in my account within 48 hrs. But now nearly 24 days has past but still there is no refund of the amount. I had lodged the complaint on the d mart site also and my compliant id is d-c/tel/hyd/kom-27812. But there is no reply from...
Complaint comments  Read comments Complaint category Credit Cards

D-Mart / Avenue Supermarts — d-f mah nav kop26892 date 2aug17

 Abdul Mannan Baig on Aug 4, 2017
Bill no_ 17-0138 dated 27-7-17. Complaint given on 2ndaug but no reply dear sir, my compaint regarding excess gst charged on following items, 1 santoor shop charged 28% insteade of 18% '"' 2 wim bar 28 % instead 18% 3 wheel bar 28% instead_of 18% all above items are fmcg and not laxary items, it should charge 18 or less than 18%. Kindly do the needful...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — worst customer service at dmart rmachandrapuram

 kalyanag4903 on Aug 3, 2017
Exploiting customers: i have bought a bagrrys fruit $ fiber muslie, which was and still is listed 375 but they charged 425. I called customer service to look into it, they took my number and said "they would call me in few minutes". After 1 hour wait, i called them to check the status some other person answers and said the same thing, took number and they would call. But no call since 2 days. Any way i called in again after 2 days, told them the whole process but that person was so harsh and said we have so many other things to do, so just bring product and receipt to check. I was very...
Complaint comments  Read comments Complaint category Food

D-Mart / Avenue Supermarts — excess charge gst

 Abdul Mannan Baig on Aug 2, 2017
I purchase some items from d mart koperkharne navi mumbai as on dated 22/7/2017 bil no.17-0138.
They charg excess gst on following items
Santoor shop 28%

Vim bar 28%

Wheel washing powder 28%
Above items are not luxury items theses are fmg items should be charge12%
I ttalk with there manager but not
Satisfied with his reply
Kindly do the needful.
Abdul mannan baig...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — double taxing -

 suresh K64 on Jul 24, 2017
Dear sir,

One of my friend had visited your shop to buy some things.

Though many of the things which he bought had mrp xxx (Inclusive of all taxes) written on the labels, still he was charged gst over and top of the mrp price.

Is it right to charge him gst, are you not guilty of cheating and defrauding your customers.

This is just one case, there must be lakhs of customers who have bought stuff from you over the period of 1 month.

Please let me know the real picture.

Thanks

Suresh
[protected]...
Complaint comments  Read comments [1]Complaint category Tax Services

D-Mart / Avenue Supermarts — My GST NO NOT RECORDED on my bill even specifically requested

 Mundada_Mumbai on Jul 5, 2017
I have purchased certain items for my office use from D-mart, Mulund West, Mulund Goregaon Link Road on 02nd July 2017 vide Invoice No.34-0086.
As the GST was to be levied, I had requested the Cash counter (No.AP-34) to add my GST no in the bill. She didn't understood so rightly called Supervisor, who said NO such system is there. My complaint is unless D-mart (or any seller) records my GST, how can I get the credit for GST included in the Bill ? Please look into and let me know any declaration required from me or anything need to be dome from my end. Please do the needful, so that there...
Complaint comments  Read comments [1]Complaint category Tax Services

D-Mart / Avenue Supermarts — Provident fund amount not received

 srinibas choudhry on Jul 4, 2017
Hi,

I Mr. Srinibas choudhary left the organisation on 21.03.2017 and still not received PF amount. My PF number as below:

MH/49416/0004297

Form submitted - 11/05/2017
Submitted to PF office - 13/06/2017

When I called to customer care, they refuse to answer. Please look at this and hope to resolve ASAP.

Regards,
Srinibas
[protected]...
Complaint comments  Read comments [1]Complaint category Employees

D-Mart / Avenue Supermarts — Product damage i.e. toy damaging

 nagajyothi chowdary on Jun 24, 2017
Sir/madam
I purchased a toy tofay at 8.30 pm which was opened immediately after go to home, but it has one wheel damaged i.e. the wheel broken, immediately I reported the same to d.mart Tirupati air by pass road but they said rudely as u have to all be verified before purchasing, how we verify they don't allow to open the toy cover to check before buy in the mart then how we check, I lost Rs.150/-
Please take necessary action the toy details as given bellow
Friction big pickup (ask)
Barcode no is [protected]

Thanq...
Complaint comments  Read comments Complaint category Kids & Baby

D-Mart / Avenue Supermarts — Failed transaction at pos d mart satara road pune, maharashtra

 VEEVEEG on Jun 20, 2017
I made purchase at d mart satara road branch on 27.05.2017 against visa debit card no. [protected] of dena bank valid from 01/16 to 01/21
For rs.1890.36. On swiping the card there was error and slip showed that txn failed sale declined. However my account was debited twice by rs.1890.36
Therefore i made complaint to dena bank. They have informed that there is no credit pending. I therefore i request d mart to check their bank account and check that whether there is double credit on 27.05.2017. If so arrange to refund an amt. Of rs.1890.36 for failed transaction....
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — Cheap products discontinued costly products added.

 Arun Adalja on Jun 18, 2017
In past gopal namkeen locally manufactured was available in the crystal mall stores rajkot. Since last 2 months it is not available and other products are added which is costlier than gopal. Complained to stores manager but nothing is done. I asked for higher authorities name but stores manager replied ther is no one above me. I have come across in foram also stores mangaer is everything nobody above him. Really strange management governance. I have not come across such type of management....
Complaint comments  Read comments Complaint category Department Stores

Dmart — People working in ramamurthy nagar D'Mart store

 Helen Grace on Jun 12, 2017
Hello mr bini john. Heard your the manager head of ramurthinagar dmart store. I am really very unhappy n disappointed by the service the store people are providing. Should dmart grow or you want to shut down by having these kind of people? Today while shopping we wanted to buy peanuts. To check the quality i took 4 peanuts n started to eat, the lady in the billing place told we are not suppose to eat. I told k i stood. I had 2 in hand it was tasting bitter so i put bck those 2 and took another 2. It was just 2. So soon anand, store manager comes and very rudly arrogantly starred to say "should not...
Complaint comments  Read comments Complaint category Food

D-Mart / Avenue Supermarts — Handling of products

 siddarth91 on Jun 10, 2017
Hi,

Most of the delicate and perishable products are not handled with proper care leading to most of the items being crushed/crumbled/broken/not fit for consumption and leaves a bad experience as a consumer. I stay next to d-mart and have seen how the handlers throw around the boxes containing the products every day. Most of the biscuits, packet of chips or other such edibles have been crushed entirely or from a particular and hence we as customers have to constantly check which one is least damaged and can be purchased. Would request you to sensitise all the employees that the products...
Complaint comments  Read comments Complaint category Food

D-Mart / Avenue Supermarts — Bill payment twice

 santoshapg on Jun 8, 2017
My bill cm no 08-0253 dt 07.06.17 rs.6475.33 at satara road pune was paid through debit card. At first boi card showed error on the billing counter, so i gave sbi card for bill payment. But the bill amt was deducted from both the cards. I have rcd such msgs from both the banks. So pl arrange to refund excess amt paid to you and inform me accordingly.
Santosh gaherwar...
Complaint comments  Read comments Complaint category Other

D-Mart / Avenue Supermarts — Transaction reversal and amount not credited in account

 Sreedhar Panchamgam on Jun 1, 2017
Hi I am Panchamgam Sreedhar. On 27th may'2017 I had made purchase at D Mart kompally worth INR 990.00. I made the payment using Kotak Mahindra Bank Debit Card which was debited from my account. But as per the staff due to server failure the receipt came in as Transaction reversal. I was made to pay again using another debit card which I did. I was assured that amount will be credited back to my account which did not happen yet. I called kompally branch to register my complaint but it's been two days and I am yet to receive any mail confirmation regarding my complaint. I was told that they have quota...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — Misbehaviour of staff

 saily on May 28, 2017
Hi;i am complaining about karad branch on[protected] at 03:01 p. M one of the staff was asking [throught using his body langauge]about my moblie number when i notice that this same man was following me first also that time i had neglect him but this time it was very bad experienced to face this kind of stiuation from the same man i had complaint to manager but he had not fill up the complete form and even he didnot show cctv footage
We are the customer we trust on brand[d-marth] and it's policiy but it was really feeling bad to share this kind of feedback which took place your [d-marth]base
Complaint comments  Read comments Complaint category Other

D-Mart / Avenue Supermarts — Regarding helmet putting concern

 Mitesh246 on May 17, 2017
I Mitesh suthar working at collector office vadodara and very old customer of ​D Mart, Before few days ago i have visited ​ AKOTa D Mart, vadodara space you people occupied to too large and more than enough but I fac​ed issue that on luggage counter your people don​'​t allow to keep Helmet so need to carry with Mall this is like one punishment to customer

why you people doing like this?

if you people can put bag then what is problem with helmet?

​As you are aware that your mostly 80% customer coming for shopping with Two wheeler and one...
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — Bad service

 bhavesh30866 on May 8, 2017
At bapunar dmart I want to pay for single item at under 10items purchase counter but only board is available cash counter for less than 10 but all people pay all have more than 10items. I am raise complain to manager but he is not given satisfied answer and told me it is our policy. More people here so I will not give you service. Ur third grade service I don't like.that about wrong board and wrong service....
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — Minute maid apple juice

 Neha Zishan Khan on May 2, 2017
We have been purchasing goods from DMART for almost a decade now over different parts across Mumbai. And have had satisfactory experiences most of the time.

As always even this time we purchased a few goods from your store at Viva Township Nalasopara-East, Thane Mumbai on 19/03/2017. Have attached the copy of the cash memo for reference.

This time for a bitter surprise the Minute Maid apple juice that we purchased had a muddy residue / fungal growth in the tetra pack. The pack is neither expired nor puffed or leaked.

My father suffers from cardiovascular...
Complaint comments  Read comments [2]Complaint category Food

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