D-Mart / Avenue Supermarts Complaints & Reviews

It's been 3 days already as of now on 2nd August 2023, that I had ordered groceries from DMart Ready online, Powai, Order No.[protected]. Even after complaining several times, also after asking for cancellation of the order and issuing refund against the the same, if they are unable to deliver it, they are neither Delivering the order nor cancelling it. On filing complaint at customer care, an automated message is received saying your order will be delivered as soon as possible, but it's 4th day now but still they have shown least concern to contact me in person not even they care toreply to the mails sent complaining the issue.
Please look into this issue at the earliest as I don't like to say this again and again but I am a Disabled Person, staying with my Senior citizen Parents, unable to travel all the way to store, hence keep on ordering things online inspite of such bad experience from the so called esteemed DMart Ready.

My order Returned three time due to incomplete items. Worse EXPERIENCE FROM DMART.

My order was returned 3 time with same mistake incomplete items and how come this happens 3 times worse ever EXPERIENCE OF DMART

It is with great distress that we have to report unprofessional behaviour and unprofessional approach from your executives and field staff.

A brief count of facts -
1) We ordered our regular grocery from D Mart like we have been doing on multiple prior occasions and request for delivery slot of 0730 to 0930 hours on Saturday 29.07.2023

2) We use the app for our order and do online patent like we have been ding always

3) Upon receiving the message that the delivery cannot be completed in the requested slot and shall be done at about 1 PM - we call the call center to express our inability to take delivery at the messaged time of 1300 hrs. to our dismay we are informed by the executive that the call center has no way to contact the delivery person - however Ms Jabeena the executive states that she shall put out a message that the delivery should be done between 1700 and 1900 hours.

4) We are further told by Ms Jabeena that if the person comes to deliver and finds the premises locked or inaccessible then the person shall automatically return back. We inform Ms Jabeena that our Octogenerian senior citizen mother is at the premises but she would not be in a position to take the delivery. Ms Jabeena said that the delivery person cannot be contacted but she shall put out a message.
Now the question is - Is your system so in efficient that your call center people cannot get in touch with your delivery person or partner ??
This also raises serious security issues with regards to a reputed company such as yours - as any intoward incidents cannot be traced effectively by your company and lapses if any would not be traceable in real time and there is likely to a significant time lapse before the deficient episode could be traced and corrected. Summarily we have started losing faith in a reputed company like yours

5) So accordingly we instruct our mother not to take the delivery. But much to our dismay the delivery person lands around 1330 hrs at our premises. Our mother contacts us while we are busy seeing patients in our hospital. We tell our mother to ask the person to come later. The delivery person requests our mother to allow him to just keep the boxes and tells her that he shall come later to unload the boxes. He pleads forcefully. Our mother allows him to keep the boxes in side our premises. We view this as unprofessional behaviour as your company people do not want to heed the request of the customer and wants to do what suits them. Another thing that is evident is that your call center has been unable to forward our request for change in delivery time. Which raises an important question that despite a time lapse of 3 hours plus your call center is unable to communicate with the field staff.
Would it be right to trust a reputed company like your for this serious time lapse issues ?? How will working professionals spare time to adjust to the inefficient co ordination and the idiosyncracies of people working in such fashion ??

6) We reach home from our hospital and are disgusted to note how the stuff has been dumped by your delivery person. We contact the call center and are assured that the delivery person shall come by 1700 hrs to unload the boxes.

7) The delivery person does not come till 6.30 or so and since we have to reach back to our hospital for our professional work by 1900 hrs we decide to unpack the boxes ourselves. The main reason being that the order also contains food items that need maintanence of cold chain for effective storage - like paneer, etc.. While unloading we find that the packet of liquid hand wash has burst in the box and has damaged all goods contained in the box. The goods in the box are damaged and un usable. Hence we have no option but to call the call center again. This time some gentle man answers the phone and he asks us to wait while he contacts the delivery person. Now we are surprised as earlier we were told by Ms Jabeena that the delivery person cannot be contacted. So while we are on hold the call center contacts the delivery person who has apparently reached the warehouse. the call center person informs the delivery guy of the lapse. The call center person tells us that the delivery person shall come next day - Sunday and sort out the issue. Which makes us think what about the perishables which need cold chain ?? We are also tld that we need to book 2 complaints - one for damaged goods and other for improper delivery. And we are asked whether we want to return the entire order ?? Being doctors we know the importance of cold chain and wonder whether your guys will just pick up the order and deliver the same perishables to other without batting an eyelid. Which made us also wonder whether we have been delivered items which need cold chain beyond the limits of cold chain. We thought we must not add faulty items to someone else and tell the person about all this..for which obviously there is no answer as perhaps your company has not envisaged such serious lapses and issues. So we tell the person to just take back the faulty box. And we book two complaints with two complaint numbers.

8) After the call is over we are shocked to get a message that the delivery of our order has been successfully completed. Now this was like rubbing salt on an open wound. We started wondering about the professionalism and ethics of your company and how all these lapses can lead to health issues - since D Mart deals in substantial quantity of food items and groceries. And to think of it - We have been using D Mart for our family since many years.

9) Come Sunday 30.07.2023 - the next day - there is no response from your end. We contact the call center again. We are given vague answers. Our request to speak to senior is answered with - someone shall call us back in 2 hours. Needless to say no senior has contacted us till the time of writing this email. The lady - tells us that the issue shall be resolved in one working day from 30.07.2023. Needless to say the issue is still unresolved.

10) Come Monday - 31.07.2023 - we contact the call center and ask that the boxes be removed - agai Ms Sabina Ansari gives us vague answers. We request to speak to senior. No senior is there to take call. We had called at around 1030 hours - and till 1530 hours no one has contacted us. It is very evident that no one really cares for a customer who has been troubled by unprofessional and forceful behaviour from your company. The box crates are lying at our premises and the good continue to soak in the spilled hand wash...we have no idea when our trouble shall end. Does your company endorse such unprofessional and forceful behaviour. Can well placed professionals afford so much of professional time to resolve such a small matter ?? Should any customer be subjected to such mis treatment ?? Is there no damage control team in the company to take care of these issues ??

The entire experience has been so unprofessional and unpleasant.

I had placed an online order through D Mart mobile app.
Order non is[protected].
One of the item is not delivered and show complete delivery has been made.
I have raised the issues in Dmart app against the order no, no response from the company almost from last 3 days.
Neither mail or call or even a text msg.
Pathetic customer support.

This side Harish from ongole
Here is no of CUSTOMER in d mart but no body here only 5 person for billing.

Almost taking 2 hours.
### you

Harish y
[protected]

Hi,
I have experienced several times that, the person who is a sales person in dmart, have saying no change even after giving Rs 100 for one leter milk which costs Rs 48 and he is very rude while speaking and misbehave with us.At the same time he gave Rs 500 change of same product to next customer on frount of me.I ignored him many times, but this time I am complaining you.
And request you to take a strict action or this behaviour spoil the image of Dmart.
Shop Location: Dahisar West, Kandarpada, Near by Radharaman building. MUMBAI. 400068

Hi, I have experienced several times that, the person who is a sales person in dmart, have saying no change even after giving Rs 100 for one leter milk which costs Rs 48 and he is very rude while speaking and misbehave with us.At the same time he gave Rs 500 change of same product to next customer on frount of me.I ignored him many times, but this time I am complaining you.
And request you to take a strict action or this behaviour spoil the image of Dmart.
Shop Location: Dahisar West, Kandarpada, Near by Radharaman building. MUMBAI. 400068

Rajendra Nagar, Indore (M.P.), PIN-452012, is involved in fraudulent and unethical activities. They had given me torn packet of turmeric and sugar. When I went for returning these items, they did not take it back. Such kind of nonsense and stupid activities are going on in this inferior store. Thereafter I received a call from mobile number [protected]. He assured me that items would be taken back. I reached again at store, but items were not taken back. Few days back, few thief employees of this store, had stolen my packets of kaaju, kismis and badaam(Almond). D Mart packs less quantity and puts strip of higher quantity on packets. Also quality of product is third rated. Few employees of this store, hardly bathe and stink very badly. It is unbearable smell, if they stand in close proximity to the customer. I doubt, few employees, may be having contagious disease also. Hence never purchase any item from this store. There are far far better places in Indore, to shop compared to this third rated store of D Mart . All this, I am saying on the basis of my first hand experience with this store . Overall experience is Worst store, Rajendra Nagar Indore (M.P.) store of D-Mart. It would be in wider public interest and very good if this third rated store of D Mart, is closed forever and nonsense and stupid employees are terminated from job. Worst store, Rajendra Nagar Indore (M.P.), PIN-452012 store of D-Mart.

On 7th of July, 2023. I have ordered and paid but later the status showing payment failed and they did it. When I checked my bank account statement my money was debited from my account. So when I called them they said I haven't placed any order and showing no transactions even after providing all the details for the refund process they are still giving false hope that your money will get you soon and I am hearing this daily whenever I call...

I purchased DHomes Vacuum Bottle along with some other items in DMart located in Quarry Market Road, Rajamahendravaram on 6th of July 2023 and paid an amount of 3351.40 with Amazon Pay ICICI card.

Now, when I approached the mart people and asked to exchange the product, they are insisting for a bill. Unfortunately, I lost my bill. But as I believe, you people can have the option of generating a duplicate bill or check in your data base or send the bill link on my mobile.

I request you to check any of these alternatives and allow the exchange of the product.

One of my items went missing during billing I believe, This might have happened at the counter. I do not see the everyuth natural facewash after coming home worth 92/-. My contact no [protected]

I placed my order on July 1st, and it has still not been delivered. I booked a slot for the 2nd of July, and today is the 10th. I paid the entire amount, including delivery costs, online.
I reached the customer service line, but it was constantly busy. I even emailed customer service but received no answer.

Order No.[protected]

I don't understand why they don't provide the order once it has been confirmed and payment is made. Even though today is July 10th, the order status still shows that it is rescheduled for July 3rd.

Everything is in the dark. This is not to be expected from a company like Avenue Supermarkets.

I am Rajesh business man in coimbatore. Every month I am purchased more than 10000 with d Mart sulur or Chinniyampalayam coimbatore branch.
Today 09.07.2023 also visited your Chinniyampalayam store for purchase of monthly provisions.

I asked 5 kg bags to your one of employee sathiya Priya, she refused to give 2 bags. I am purchased sugar more than 5 kg and lot of time bag damaged at the time of carrying goods to billing and store to car, so asked 2 bag for packing sugar. She very very indecently behaved and also shouting me and same behaviour her supervisor Mr Saravanan, he told me upto billing only we take care car and damaged you only managed. Also ask me to left the shop we are providing one cover only.
This type of staff behaviour how to buy the goods with d Mart. We are think d Mart is also doing social responsibility, but both your staff mis behaviour and poor customer service, hereafter will not purchase with d Mart and also I will same inform to our friends and relatives.

Kindly take proper disciplinary action against your Chinniyampalayam d Mart branch staff sathiya Priya and supervisor Mr Saravanan.

P Rajesh
Cell:[protected]

I purchased Pegion ESS NSTICK COOKWARE SET on 08th July 2023. While purchasing, i asked a sales woman that whether is induction based or not, she told it has induction base. Then after putting it on my Induction, i came to know that it does not have induction base. So on the same day i visited the Store to exchange or return it. First, the man in Customer care counter asked for the product, i gave the product to him, he opened the product,...

We have placed order on 4th of July, which was not delivered till 7th july, on calling customer care they are just giving false committed of delivery. On calling the delivery agent for delivery, his response was my shift is over so icant deliver the order.
So i have cancelled the order on 7th july, but still status is showing as undelivered after 24 hours. Also receiving calls from dmart ready that we will deliver the order on next available slot. Customer care executive is saying they need 24 more hours for cancellation and ignore the mails or calls we are getting. This is mental harassment fromdmart ready and they are using my money from more than 4 days.

Subject: Request for Expedited Salary Clearance

Dear [Recipient's Name],

I am writing to bring to your attention an issue regarding the clearance of my salary for the month of May 2023.

My name is Vikas Dangodra, and I joined [dmart ready pub code AAEN] on May 30th, 2023. However, I have received a partial salary payment from a third party, Shri Krupa S., covering only a period of 10 to 12 days. This amount is significantly lower than what I expected, considering the duration of my employment and my contributions to the company.

I kindly request your assistance in resolving this matter promptly. I would greatly appreciate it if the remaining balance of my salary could be cleared within the next 2 to 3 business days.

I have attached a screenshot of my salary statement as evidence, clearly indicating the credited amount and the discrepancy between the expected and received salary.

Given my dedication and the responsibilities I have taken on since joining the company, I believe that my salary should reflect my commitment. Therefore, I kindly urge you to expedite the clearance of the outstanding amount.

Thank you for your understanding and prompt attention to this matter. I look forward to a swift resolution, and I am confident that this issue will be resolved satisfactorily.

Yours sincerely,

Vikas Dangodra
Employee ID: [protected]

I have asked for Jeeru jeera masala
drink bottle, qty 4 bottles 2 litter each.
They supplied 4 bottles of masala soda drink .
I have made complain but no action till date.
My order No is[protected]
Date 2/7/23
Delivered on 2/7/23.
Invoice no. AAB00723H0003540
My mob no [protected].
Daily I am complaining over phone . No action.
Is this the way DMart deals with customers.
I will take up matter with consumers forum and write to all news papers Pl note.
I will write to CEO of DMart if it is not sorted out.
I will write to Govt if India .
Pl note.

Gala Acti Fiber Clo worth 189 rupees and Livon Silky Po - 50ml worth 140 rupees was missing in the items when I checked at home. I went to Electronic City dmart on Monday, 3rd July 2023 at 19:45

I had placed my monthly ration order on 30.06.2022 against Shipment No.[protected]. I selected the morning slot of 7.00 to 9.30am ft. 01.06.2023 and made advance payment.

On 1st June 2023 I got the message ON THE WAY: Your Shipment#[protected] is out for delivery and will be delivered today between 07:00 AM-09:30 AM. - DMart Ready
But later I got message of delivery getting delayed. At 10.00 am I got a call from delivery boy that my order is wrongly Given To HIM he is taking care of delivery area other than mine which is 1 to 1.5 km away from my residence.
I requested him to deliver as some items were urgently needed to my mother for Pooja that day.
He assured he will try or will surely delivery in next slot.
We waited by evening 5.00pm I started doing follow up with customer care service which have nuts trained like parrots with fixed words answer saying sorry and surely deliver. To tell me my time of delivery each one asked either 1/2 an hour or 1 hour but non called me back. After every hour I called them back again a sorry and they assured on 2nd morning same time slot 7.00 to 9.30am I shall get my order.
Today also I called up at 10.00am but again he asked for 1 hour to tell me when will I get my order and there is no status update or delivery from D Mart it's 2.30 pm now.
Tired of doing follow up with these irresponsible people. I had to purchase the items I needed urgently from store near my house .
Still D Mart service Team either customer care or delivery guys are enjoying their Sunday 02June 2023.