D-Mart / Avenue Supermarts Customer Care
Avenue Supermarts Ltd.
Customer satisfaction rating: 1%
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239
COMPLAINTS

D-Mart / Avenue Supermarts Customer Care

Avenue Supermarts Ltd.

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Address
Anjaneya Cooperative Housing Society Ltd., Orchard Avenue, Powai
Mumbai
Mumbai City District
Maharashtra
India - 400076
Landmarks:Opp. to Hiranandani Foundation School

Customer Care Phone Numbers and Contacts

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105
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52

Additional info
Customer satisfaction rating
1%
Complaints
239
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

D-Mart / Avenue Supermarts related photos (38)

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D-Mart / Avenue Supermarts Complaints & Reviews

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D-Mart / Avenue Supermarts — horrific customer experience at d mart hongasandra!

 Bipin B on Feb 6, 2018
Many customers and me have been very loyal to dmart. I am very happy with the discounts and the products available at your store at the same time i am very disappointed with the level of service at your dmart hongasandra store, off lately i have experienced a very disturbing practice at your store, right at the entrance at the store, they have started putting stickers everywhere on the personal jackets that and clothes that we are wearing while visiting the store, before tagging the bag they are putting stickers on our personal used products inside our personal bags. This is pathetic! I would rate...
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — foodstuff contaminated with chemical

 Mujsha2003 on Jan 30, 2018
Dear sir, i regularly shop at your store located at karjat. Last time on jan 19/01/2018 while shopping one of the foodstuff that i purchased is contaminated with chemical odour and its presence. I had to face medical problem, vomiting etc, hazard to my life. Your concerned customer care and department was informed of the problem but was negligent towards the complaint, didnt even bother for he hardships faced by me due to consuming your food product. The sample of same has been preserved. Same complaint shall be forwarded to fda and consumer greviance kindly note,
[protected]. Mujib shaikh...
Complaint comments  Read comments [1]Complaint category Food

Dmart — usage of plastic unnecessarily

 varmaan2013 on Jan 30, 2018
Dmart in hosur road ties opening of any bags used by the customers to seal the opening using "plastic tags" and these tags will be opened at the billing counter during billing and these "plastic tags" used for tieing is not reused but thrown out. Charging heavily for the cloth bags.
Every customer is treated as theif inspite of having cctv monitors.
Date :30/01/2018
Cin:l51900mh2000plc126473
Concern
1. Treating all customers with an amount of doubt very explicitly.
2. Generation of plastics unnecessarily and
3. Are charging heavily for cloth bags....
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — service of d'mart hongasandra bangalore

 abhiranjan1219@gmail.com on Jan 28, 2018
To day i visited d'mart hongasandra bangalore. Its really very pathetic service over there while coming out. Security guard are very disrespectful. While coming out after billing security guard do a double check. It's really a mystery for me that what do they try to find out inside the bag. If some one intentionally wants to steal something he can easily do that. They are making a big crowd and if anyone will ask to make a little fast they will become very angry. When i asked that where is your manager they simply said that i don't know. Even i am going to post this experience on social media and...
Complaint comments  Read comments Complaint category Security Services

D-Mart / Avenue Supermarts — dmart ready order no 1973766- complaint on the received items, which are having black bugs in the packet.

 rajupetalokesh on Jan 27, 2018
Dmart ready order no 1973766, in the item "dates tit bits", we have noticed full of small black bugs (Insects) inside the packet. Also, dates are packed in 14 nov 2017, which is having only 3 months expiry date. So, as on date, it's two and half month old packet. There may be problem in airtight packing or already bugs exposed dates are packed in the packet. Unfortunately my kid and my family also eaten those before noticed that bugs. We are really worried about the consequences of this consumed spoiled dates.
It's mear failure of the quality testing of dmart. It also shows the inferior...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — invoice not made on declared republic day special price.

 Ashikali.Saiyad on Jan 24, 2018
With reference to caption subject, pls find attached two attachment.
Me has visited your store yesterday and asked to generate invoice republic offer price but not done.
Pls check & revert why invoice has not generate on republic offer price.
Although the same has been inform to concern store manager also.
My contact number is [protected].
Awaiting your quick support on the same....
Complaint comments  Read comments Complaint category Food

D-Mart / Avenue Supermarts — store manager insulting a senior citizen

 Zoher yl on Jan 21, 2018
Dear sir/madam
I am a senior citizen living in bandra west, was visiting my son staying in nerul..
Since suggested by him about an offer on banana chips at d mart i was tempted to buy all the variety available on offer..
I also picked up a few packs of washing powder also available on offer..
Apart from the offer items many other miscellaneous items were also purchased by me..
As i approached the cash counter to pay the cashier girl signaled to a self claiming store supervisor by the name of seema ghanvat who questioned me in a very rude tone, she asks me why are...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — worst behavior of staff girl & boy (shobha chavan & vijay ingawale)

 santosh Jedhe on Jan 14, 2018
Hi,
I am the regular customer to d mart, but for the first time i and my family (Mom & daughter) insulted by your kanjurmarg dmart staff specifically mr. Vijay ingawale & shobha chavan

On 13.01.2018 i went to your kanjurmarg dmart store in evening, my daughter was having chocolate which we bought from outside store, when we were busy in shopping, ms. Shobha chavan was working on same floor. She suddenly took chocolate from my 2.5 year daughter's hand and also rudly questioned my mom & me about chocolate. And also had verbal fight with my 55year mom, when we asked her to use...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — lionads 500 gms

 George455 on Jan 11, 2018
Brought dates packet from electronic city branch, & i have received very low quality dates which was old and dry not even have any taste.
I trusted dmart with their quality products but this made me second thought on dmart products.
If possible i require a callback from you on it.
Bill details:[protected]
Date: 07/01/18
My number: [protected]...
Complaint comments  Read comments Complaint category Products & Services

D-Mart / Avenue Supermarts — price tag against actual bill

 Pramod Malgaonkar on Jan 10, 2018
I have purchased I pack of Red. Bull can of 4. Which price tag was RS. 325/-. When I paid the amount the billing amount was 360/-.
When I asked for the same, the sales person took nearly half hour to resolve this.
If somebody purchase more than 30-40 items he is unable check the billed rates with price tag.
That means all the people who purchase the items with price tag will be fooled at the payment counter.
Next time this will go to consumer court....
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — deepam cooker

 RishikaJaiswal on Jan 9, 2018
I purchased deepam cooker and it's lid is not proper it's not getting adjusted to the bottom utensil of the cooker. I took the cooker to d mart hinjewadi as i purchased the product from there. They asked me to contact the deepam customer care service but they ain't responding. I purchased the product on 17 december 2017 and it's almost going to be a month but there is no response.

What will i do with a cooker whose lid is not getting adjusted to its bottom.? Total wastage of money. Kindly do a refund or replacement...
Complaint comments  Read comments Complaint category Electronics & Appliances

D-Mart / Avenue Supermarts — billing counters are closing at 8pm; running with unprofessional manager and team to address customers

 g jagan on Jan 7, 2018
I have been to d'mart rc puram, hyderabad today. I waited in a line for almost 20 minutes and when my turn came, a billing lady kept 'counter closed' board infront of me and asked me to move to next counter where 10 people are in a line already.

Please note that time was 7:59pm when the counter is closed. I have noticed 4 counters are closed at 7:59pm and when i asked management, he said that women/girls timings are till 8pm. I asked him why don't you have shift wise people? And, is it the answer to a customer? If billing timings are till 8pm why are you running store till 10pm??
Complaint comments  Read comments Complaint category Employees

D-Mart / Avenue Supermarts — ramamurthy, nagar bangalore-560016 dmart no proper response from the staff

 Cva_0125 on Dec 31, 2017
Today i. E 30 december 2017 went to dmart around 6:00 pm. We searched for the trolley and it became difficult to find one after some time i requested one of the customer who is about leave and took the trolley from him. I wondered when i went inside the store 5 trolleys were placed a side by putting some cartoon box in the trolley. I questioned on of the employee of the dmart why the trolleys were kept aside where as customers are facing trolley shortage. His reply is very rude with high pitch voice and said we are having less number of trolley here. If it is so why the trolleys were placed aside...
Complaint comments  Read comments Complaint category Other

D-Mart / Avenue Supermarts — mosquito bat purchased at d mart kalyan

 Priyadarshini Tripathy Choudhary on Dec 11, 2017
I bought the mosquito bat one day back. At the mall the executive showed us spark. We bought it. At home since it requires 8 to 9 hours charging we charged the bat. Now that bat won't kill a single mosquito.
Below is the sms i received for payment

Thank you for using debit card ending 0208 for rs.253.00 in thane at avenue on[protected]:16:15:33...
Complaint comments  Read comments [4]Complaint category Pharmacy

D-Mart / Avenue Supermarts — ridiculousness service online

 Tabassum3 on Nov 28, 2017
From last 3months i am doing online booking for daily home staff from d mart and from last 3 month receiving the goods at my home which is in mumbai only, now on 27/11/17 i had done an online booking and also paid the amount online and received confirmation of order and payment also, now on 2nd day received a sms that my order has been canceled from d mart as not reachable area for delivery and refund will take 10 to 15 days time frame.

As firstly i was receiving the same at same address and if their is such thing of area not reachable than they should have mentioned the same on site,...
Complaint comments  Read comments [2]Complaint category Online Shopping

D-Mart / Avenue Supermarts — rude behavior

 harshin383 on Nov 28, 2017
Hello

I visited dmart store in amritsar punjab yesterday 27 nov at around 3.30 with my coworkers and at the check out we were getting charged wrongly for 2 items out of 5, first the cashier argued that we are lieying about the prices so we had to show him the price tag, we requested to speak to manager as we wanted to make a complaint, as manager came he was so full of attitude and just said its human error and was so rude as we were on the wrong side, as we expected a apology or some sort of respect from him but he was far from it, he was speaking so loudly with us in front of his...
Complaint comments  Read comments Complaint category Employees

D-Mart / Avenue Supermarts — wrong billing wrong number added

 Aishwariya Javed on Nov 26, 2017
Bill no[protected]
Bill date 26/11/2017
Time 3.10pm

Hi aishwariya here. There was wrong billing done in my bill. Rs 179 was charged extra for blanket where we had purchased only 1 blanket and in bill they have added the amount 2 times.

Request you to please check and refund us the amount of rs 179. For which we have been charged extra. If want me to send the screen shot will provide u the same too.

Regards aishwariya iyer....
Complaint comments  Read comments [1]Complaint category Credit Cards

D-Mart / Avenue Supermarts — service timing

 san1177 on Nov 21, 2017
First i want thank dmart for being here in satara. However we satara customers needed more closing time at least for saturday sunday. Ur store getting closed earlier. From 8:30 ur staff from check in security asked us there is only 20 minutes are remaining plz hurry up. When we are going to purchase in short period ur staff whispers, billing counters are going to closed hurry up. Almost all customers are worried & asked their companion to walk out earlier & ur store going to closed before 9:30pm. We are request u to make the closing time 10 pm. Cause satara city haven't any good options than dmart...
Complaint comments  Read comments [1]Complaint category Products & Services

D-Mart / Avenue Supermarts — rude no exchange policy

 Spirit01 on Nov 12, 2017
Extremely rude lady selling ladies lingeries and night gown on first floor at d mart dahisar store. Not only she refused to accept the defective night gown bought from her for exchange, on telling her that we are not coming here to shop henceforth with such rude and unacceptable return policy of defective pieces sold by them, she has the guts to tell us "yaha bahot aate hain, ek tumlog ni aaoge toh hume koi farak nahi padega" extremely egotistical attitude with zero service to regular customers. D mart kindly look into the behaviour of such people in ur stores. You have already lost your most regular...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

D-Mart / Avenue Supermarts — irresponsible behaviour of staff

 swapnil saanu on Oct 31, 2017
Dmart at khoparkhairne navi mumbai. I priya is a regular customer of dmart. Today i bought a slipper and grocry items from the shop. At the time of billing the billingman told that there is no tag in slipper. So if you want to purchase the slipper go upperside and bring another slipper. I requested her that i have many items and i m alone here so plz send a staff to bring another set of slipper. But she rudely refuse and said then this is your problem. No help is provided to me and i came out from the shop without slipper.
Is this the way you treat your customer. Very dissapointing. And...
Complaint comments  Read comments [1]Complaint category Employees

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