d2h Complaints & Reviews

Dear Shobhana,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

Dear Enlism,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team.

Dear Enlism,

We request you to provide us with complete details such as :
- Mode of payment
- Transaction no.
- Date of transaction
- Portal add
Also, please be informed that, in the last month, we have received two payment against recharge of Rs. 351/- on Feb 16, 2014 and the 3% online recharge benefit has also been credited in your account at the time of payment.
Please feel free to contact us in future.

Warm Regards,
Videocon d2h Team

Dear Customer,

Please share with us your Customer ID, so we can assist you further.

Warm Regards,
Videocon d2h Team

Dear Sudhanshu,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

Dear Parashish,

Please share with us your Customer ID, so we can assist you further.

Warm Regards,
Videocon d2h Team

The bad customer support i have ever seen, If we can and ask for some details simply they will connect to other 3+ time and finally they will tell will check and call you back with in 5 mnts...with in 5 hour they will not call u back...!!! If you are going to take a new connection you will get call each 5 mnts but after buying or after making payment no call no contact nothing...The office i think in Chennai.

one mobile not receive

Dear d2h shop.it is not good.for your service i receive one mobile.order is two mobiles i pay the amount to bluedart 1700, plz chek the picture and send another mobile. regards. giri prasad.

Material not received till 20/01/2015

I ORDER NUMBER [protected] BOOKED AND PAID ON 25/12/2014 TILL DATE I DIDN'T RECEIVED THE MATERIALAND ORDER STATUS ALSO KINDLY HELP US TO REACH US SOON

Vox v3100 mobile phone

Battery backup is very weak

two secure aluminium wallet

order id[protected]. order date 31 oct 2014. two secure aluminium wallet. payment is to be made in cash on delivery. it is much defected. i want an other peace of this product. please call me back on this nom-[protected].

Dear Nirmal,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

Thanks for the quick reponse.

Dear Nirmal,

We understand that our representatives have got in touch with you and have resolved your issue.
We have also taken a note on your confirmation that, your product is working fine and that your account balance related concern is clarified..
Please feel free to contact us in future.

Warm Regards,
Videocon d2h Team

Dear Shobhit,

Please note that, as per the given Transaction ID #10936811, the payment has already been updated in Customer ID #[protected] on Dec 04, 2013.
Please feel free to contact us in future.

Warm Regards,
Videocon d2h Team

Respected Sir/Madam,
At First take my Happy New Year-2014 and Second solved for my Video con D2h Recharge.
With reference to subject cited above I try Two days Why D2h Recharge has Payment has failed? Recharge operation was not performed ?Please help me.

Thanks with regards

Sona Munda
C.ID[protected]
Ph.No.[protected]

Dear Sir/Madam I recharged my account on Videocon website through BOI debit card for which amount was debited from my bank account but wasn't credited to my d2h account. I tried contacting customer care but that wasn't of much help either. I received the following message: The Payment has succeeded, but the Recharge operation has failed.

Regards,
Nagesh

customer id[protected]
Account No[protected]

Dear Sach,

Please share with us your Customer ID, so we can assist you further.

Warm Regards,
Videocon d2h Team

Dear Praveen,

Please note that, the given details for FNF cash back were not found in our SMS database.
Hence, we request you to kindly resend the same for FNF cash back.

Warm Regards,
Videocon d2h Team

Already mail sent to Anil Khera <Anil.[protected]@d2h.com>,
Himanshu.[protected]@d2h.com,
Rohan Bhatia <ROHAN.[protected]@d2h.com>

Please check with them.

Name Prince Bedi.

Customer ID[protected]
Email id : [protected]@gmail.com

I'm facing signal issues from last 4 days . i registered my complaint on 14th june 2015 &amp; its 17th June 2015. I keep on calling every day &amp; what I get is false commitment that engineer will visit in 24 hrs but no one has even called me since last 4 days. All i get is complaint no. nothing else. There is no one who will take responsibility to take action against it. If they are giving such service to premium customers who already paid full payment for whole year. i dont know what they are giving to regular customer who pay monthly. I really feel bad &amp; thinking again &amp; again why i have chosen this company who don't ever care what his customer feel about his services. I will recommend all other never use services of this company.

I have the same problem of getting stock answers fro customer service departments and NO action forthcoming . Dealing with them is a very FRUSTRATING EXPERIENCE.
This is the second time happening to me. Problem unsolved after 5 days .

Videocon D2H Pathatic Service

Complaint No:[protected]

CUST ID: 54905394

Name: Uttam Choughule, Sanpada, Navi Mumbai

Mob: [protected]

I have d2h HD DVR set top box

It stop working, registered a complaint to Customer care, Complaint No[protected]

I was told the box will be replaced/swap with 150/rs charges.

Service engineer came with the work order to swap the box but only confirmed that our old box is not working and they don't have same box and will come back once they get one.

Its been more than 15 days we could not watch TV as there is no signal at all, and we have subscribed to HD platinum plan.

Spoke to customer care today with Mr. Fazal Shaikh who said as per their system update the complaint has been already resolved.

I am fade up with this pathetic service, I had chosen d2h over Tatasky and other service providers but am repenting my decision and will be moving out now to Tatasky. I wont encourage anyone to subcribe d2h now, You will keep loosing your customers with such service. I am going to paste this mail on all social sites.

Rgrds

I am facing the same issue. I have been given the same excuses that the box is not available. They gave me an option of replacing the 500gb box with 1000gb one for INR 1, 000. Whereas the 500gb one costs INR 150. Why should I pay extra for a product which will not work eventually?

Dear Sir,

I have registered complaint about my D2H connection that is stb restart repeatedly. But yet there is no any call from ISP side or any response from CC. CC gives me schedule to attend complaint again and again. My last complaint is closed without attending so I raised complaint once again. I am your regular customer and suffering problems from last one month. Videocon D2H Best Brand awarded brand giving service like this. Hope my complaint considered and will resolved as early as possible. I am very fade up and decide to change with other dth service provider if my problem not resolved today eod.

Customer ID[protected]
Comp no[protected]
WO no[protected]

Customer ID ; 59578297
Email ID ; [protected]@gmail.com
Mobile no. [protected]
dear sir,
i have requested for package downgrading from New south plstinum HD to New south diamond but your CC team said as you are a 4K user, your pack could not be downgraded as per rule but i m seeing that some new customer who are getting new diamond pack on new connection then why your old customer not downgrade his package ? please change my pack from New south platinum HD to New south diamond pack.


Regards
S. R. Honawar

Customer Id :[protected]
Email id : [protected]@impal.net
Mobile id : [protected].

I was already a subscriber for videocon with sports, english and free channels on my package. Last april I applied for a multi room connection and due to unavoidable circumstances I disconnected the same from 1 march this year. I have not switched on the multi room set. I requested to cut the connection last week and they sought time till 14th. Meanwhile yesterday they cut my main connection [protected]. After my complaint at the help desk they restored the main connection but not activated my english channel package and they request money for that. Already they have deducted money for my non functioning connection. they told that would be credited in my account but till time it has not been done and have requested another week. In spite of that they told that they would be sending the service engineer and I should pay them. Is this make in India?. I lost my money in the non functioning connection, lost my mobile money in making calls and waiting for them in help desk. And how much money they are expecting both as a bribe and to restore my connection.

Very frustrated.

I m so fed up, i wish to burn the videocon setup and disc and throw it in front of videocon office.
The worst service provider among all. They r very fast in installing but when it comes to relocation they jus keep lying and misguiding customers.
It has been 4 daz since I requested, 3 complaints raised. Evrytime same polite response : sorry for the convenience and another complaint.
Request to fellow customers, plz choose any other but never videocon. Plz do not suffer like me..
Customer id:[protected].
WO: 41518405.
Complaint No's still not resolved :[protected],[protected],[protected]..
Guess Videocon has been proud of its achievement and forgotten their base customers. I regret to have recommended my other frens n relatives this worst service provider. Even the mail to the director and CEO is of no use... :(((

from last 2 months am facing the signal problems. i have even registerd my complaint to customer care. they are not even responding to my call.really unhappy with your service.

your distributers says today for sure am coming sir...but later not even responding to my call..already they have deducted money from my non working connection.we are going to proceed with a complaint against your dealer and service to consumer court and near by police station tomorrow, very upset and irritated with your service.

Bad services, no response after lodging the complaint... Almost 20 days over...
Customer id :[protected]

No Recharge

yesterday i will recharge but not add my accound

shab dth ke service sudharoo i have no smart card facilty in my set up box but still my box show that card nisert proprerly who is this possoble where no card slot given i can insert card pls advise me pls send some one who can insert card in this box my no is [protected] vijay sarwai ghaziabad my add is 14/59 rajnagar

i have paid 425 for month but no service

I have the same problem of getting stock answers fro customer service departments and NO action forthcoming . Dealing with them is a very FRUSTRATING EXPERIENCE.
This is the second time happening to me. Problem unsolved after 5 days .
Customer id 87180500
card no [protected]
Complaint No[protected]
name = ch venu gopala rao
ph no= [protected]

I would like to bring this to your notice that, I have recharged my Account[protected] on last Saturday, May 28, 2016. Every-time, whenever i recharge my account i face the same problem related to my connection, either there will not be any signal or some other prob. As per the process, i usually call the customer care but didn't get the satisfactory response from their end. The promise that, the problem will be solved within 24 hrs. It never happened that the engineer guys came and solved the problem as per the mentioned time.

Apart from that, i call them several times, but don't get proper response. For an example, from Saturday (May 28) onward i am trying to reach them and ask them to come at my place, they make fake promises and give me several excuses just not to come. I couldn't find the reason. I am holding this account past many years. And tried to change my decision and switch to somewhere connection. Because of my travel most of the time am outside Bangalore. Whenever i am in town, i recharge the account and face the similar problem.

Request you to look into the matter and try to solve the problem immediately. Also request you, since i am not able to avail the services from Saturday last week, until n unless the problem has been solved, should not consider the date of the recharge. I would request you to give me extra 3 days or whatever days i am not able to use the service. I do not get any calls from the company that the problem has been solved or not.

I was in touch with Praveen ([protected]) and Yarab ([protected]). All the time they are giving me excuses and not updating me properly when they will come or not. I am staying in Koramangala 1st block and these guys are responsible to solve any customer problem in this area. I had faced similar problem with these guys before. I am very sorry to say that your service team is not capable enough to solve any problem rather than misguide them every time.

I don't know, if this mail will create any difference or not. I am working in media and i know how to escalate this issue to media. I am ready to highlight the incapability of Videocon customer service. As a brand like Videocon, it is completely unacceptable. Please look into this matter and solve the problem immediately.

My set top box is having some power problem due to that it automatically switch off after 15-20 minutes and most of the time power indicator only blinks but set top box does not restart. A technician was supposed to visit to resolve the issue on 1st june. But i did not get any call from technician.
Also upon checking the status of complain on 3rd June, i was told that technician will visit on 4th June before 4 PM.
Again after enquiring about the status, your customer care again gave me another complain no for the same issue, while the previous complain no. is still open.
is this the method to make fool your customer that every time he will be getting a new complain no. and a new date.
Are we fool who are using your service ? Are the customer fool in using your service?

Complain no 1 raised on 30th May :[protected]
Complain No 2 issued by your customer care :[protected]

Customer ID :[protected]

installation service

please install d2h service...quick...

service related

No one can attend complain after the log complained in videocon customer care

Not yet Recived the dish Connection

Hello Sir/Madam, I Bought a Videocon D2h 32Inch TV with buit in setup Box 3years back In Visakhapatnam, But unable to get the dish till now .So could please tell me the process to get the dish and remaining things

No Signal

No Signal is coming after switching on the TV.D2h not working.May be a problem in Dish as switched off and tried to start again the TV.Wire in the TV is intact.Then also message is coming that the problem might be because of bad whether but if the problem persists contact customer care.

I'm facing signal issues from last 4 days . i registered my complaint on 6th july 2016 & its 10th July2016. I keep on calling every day. what I get is false commitment that engineer will visit in 24 hrs but no one has even called me since last 4 days. All i get is complaint no. nothing else. There is no one who will take responsibility to take action against it.I really feel bad thinking why i have chosen this company who don't ever care what his customer feel about his services. I will recommend all other never use services of this company.

the same case is happened with me, 8 days back I did recharge of Rs 600 and money has deducted from my bank account but it never credited in their account and more over when I gave the complaint that time I got call from customer care and asking me for my bank details including my debit card no, pin no and CVV no. when I refused to gave the same that time I got reply that then money won't be transferred to my account, and when I called to their nodel desk that time also nodel officer told me the same and refuse to gave me my money back.
please everyone don't purchase the Videocon d2h connection.

I m so fed up with the services provided by videocon D2H, I wish to burn the videocon setup and disc and throw it in front of videocon office. The worst service provider i ever been experience among all. they are lying and misguiding customers.I have already sent email to their CEO but all in vain. I would like to inform you that Videocon d2h is cheating the customers by misleading them.
I am posting this comment only for the sake of others, also would like to request you all that please don't go for this service provider, Their services is pathetic. During Monsoon season the picture get disappeared who will pay for that. They take their money but if services is not getting provided then they should compensate for it. I highlight so that customers don't get cheated with this company.I wont encourage anyone to subscribe d2h now, D2H will keep loosing their customers by providing such a kind of services.
I have raised my query with customer care as well as their CEO and senior management team.
as since last month we won't be able to see our television and not able to view anything on our television screen due to this service provider, "N" number of times raised query and concern with the customer care but no response, they only update me with the process flow followed in their reputed esteem organisation.
Customer id:[protected].
WOID: 43963493.

customer id[protected].

i had paid for one year annual subscription NEW SOUTH GOLD package in December 2015. In Feb 2016, due to a cricket match, I called up their helpline for a top-up for one month only for the Sports channel. Later I noticed my annual subscription was ending in September and not in November as per the annual subscription, when enquired, I was informed that my package was upgraded to NEW SOUTH GOLD SPORTS. All I ask is where is the communication of the upgrade, did I formally provide my consent for this change ?? I'm not been informed about the changes as a customer who has paid for the service.

Secondly, I opted for this package as Asianet channels was part of this package. In the month of June, they stopped all Asianet channels without informing the customers, when we call the customer care, They state that Videocon has a rider on the website that they can make any changes to their offering. Is this not a clear case of customer being duped of their money when they are not providing the service they promised and collected money from me. Can customers in India be taken for ride by such big corporates ??.

how can this be addressed. I

Videocon is a non ethical supplier with respect to D2H, I am not aware of other products.

Its been only 18 days since i installed HD connection 3 times Videocon created problems to me.

1. installation engineer was rude and with rowdyism behaviour.
2. They changed my package in 2 days and when i called customer care they said i changed it(heights of bluff), when i asked for proof, they transferred call to supervisor. i had to call 2-3 time. they could not prove. finally they resolved that to after a day.
3. this is the 3rd time, the package was for 1 month and withing 18days only they stopped service. when i called customer service they again said i had changed the package. this time i ha to call 5 - 6 times. they kept on bluffing without any proof.

they say i called and asked for change of package, every one knows that all calls are recorded, then why cant they show the proof that i called and gave the statement that " change my package"

really fed up. I have never seen such a worst service.

D2h is duping its customers. I have been charged for an addon (deducted from my balance) without my consent and my account expired around a week before its expiry date!!! I hope if Dish TV is taking over, they at least do not indulge in such malpractices!!!
[protected]

CUSTOMER ID[protected]

We have Videocon connection (Common to whole building through MDO junction).
Since last 8 days I am daily raising complaint to Videocon related to picture quality (Picture is freezing frequently). Also daily calling local representative. Representative came once, problem does not resolved, still deducted Rs. 200/- from my account. This problem is pertaining to common connection (MDO junction), why 200 rs are deducted from my account.
I am very disappointed with service. Many clients in building are facing same problem and we have decided to change subscriber.

I have booked online for a new connection on 14th oct 2017 and I got a mail as below and after that there is no further details about my order number and the status.

Dear, Thank you for your using our buy online services. Our executive will get back to you very shortly. Your transaction details are as follows:
Transaction No : D2H[protected]
Transaction Status : Transaction Successful
Product : HD Digital Set Top Box (South)
Package : 1 Month New South Gold Pack
Preferred Language : NA
Total Amount (in INR) : 2020.00
Dated : [protected] at 14:49:25 hrs
Thank you once again.
Customer Care Team Videocon D2H

I paid subscription for Sony Ten 3(infact I wanted Ten2, they deceptively put me on to Ten3). They refused to change me over to Ten2.
Having adjusted with Ten3, I hoped that I could see all worldcup games, because that's what they promised, that was the contract. To my shock, they started showing other stuff like cricket. To my utter disappointment, yesterday they didn't show Worldcup. What a disaster. Breach of trust and contract. These people should be taken to Court. I tried calling their customer service, looks like they switched the lines off, because of the mess they created.

Vidocon D2h cheated me as well. I called from Tamilnadu, they are showing southindia plan on their site, but customer care speaking complete Hindi, we are not able to understand

However we reached them who speaks English, they changed my plan without notifying us, we are not able to see Star Vijay and Zee tamil.

I asked how to cancel subscription, they are saying they never cancel account, we need to stay until all recharge amount come to Zero.

Service is poor, particular responding to customer very poor

dear sir/madam,
my d2h is showing "NO SIGNAL" from 7.2.19 @10.30am and
i complained around 8pm on same date.
i was told by customer service executive that ur complaint
is raised and our service engineer will reach/contact u
within 24 hrs but till now, no body even tried to contact me
regarding this issue.
i am really tired after trying the customer care no.that is always
busy even 10 min wait is not able to contact ur executive.
what to do now???????????
regards
NEERAJ KUMAR
ID:96080164

since 16 days D2h connection is not working, customer care executive are not helping, activated the channel from videocon website still no responce.

Even after applying/selecting below pack at your website, I'm not able to see the channel at all.
After activating *Tamil- Telugu HD Value and **Tamil Prime HD* pack please remove Tamil Value pack.
i've been trying to reach ur cusotmer care via email and phone but no response at all.

ID:[protected]

i am facing problem from last month my package is last month is 300rs but currently my package 610rs activate from d2h end and i am try to call from last week continuously to customer care but he asked me to any time of call system problem and my issue is not resolve. and also website not working properly available option on website only packages upgrade not a degrade.

i was trying to recharge my videocon d2h using my debit card thru computer. After make all process, Transaction was failed but rs. 1170.00 was deducted from my Bank account. then i send complain to Local Nodal officer Ms. Sarbani, Kolkata, West Bengal. I sent them my screensht of my bank passbook, bank meesge of deducting the money. But They said its all False. What more i can show them. When they can say, bank passbook of deducting Money 1170.00 is false.

S. das
[protected]
cust. Id[protected]

i was trying to recharge my videocon d2h using my debit card thru computer. After make all process, Transaction was failed but rs. 1170.00 was deducted from my Bank account. then i send complain to Local Nodal officer Ms. Sarbani, Kolkata, West Bengal. I sent them my screensht of my bank passbook, bank meesge of deducting the money. But They said its all False. What more i can show them. When they can say, bank passbook of deducting Money 1170.00 is false.

recahrge date - 27.03.19
time - 17.10
Rs. 1170.90

S. das
[protected]
cust. Id[protected]
kolkata

You keep sending emails, phone call no use D2H people don't care at all.

Hello sir my id number 95004591 im suffering unwanted balance deducting problem in your service because your executive not careing about the problem

My customer id is[protected]. i have received a call from your customer care no. [protected] @ 5.42 pm just now.

Your executive told me that " u are a long time customer so the company is giving you comedy active channel for 30 days free after that period it will be chargeable.

first time i have declined for it it

but he told that please if you don't like the channel than stop the channel after few days it will be free.
Again he confirm ed by me than i told it's OK. but when the call disconnected by him i received a message that your revised switch off date is revised with increased amount( D2H charged for comedy active).

than again i have complained to your customer care no. with complaint no.[protected] @ 5.53 pm. for deactivation of comedy active channel.

Worst company and service. 9 months am facing the same issue with remote and set off box not getting connection...Technical ppl cld not resolve the issue..every time they come and it work for a few days and then the same issue..useless company..Never and ever go for Videocon D2H...

My customer id is[protected].
Your videocon D2H service is very worst. I have very bed experience of you dish tv. After full of day still my dish tv shown error E100-4. Your all customer executive nit resounse satisfactory. I have done 300 rs recharge on yesterday. But still any Chanel's not working.