d2h Complaints & Reviews

I took new D2H Connection on 11.03.2014 and the service people installed the d2h connection on the same Day. My Customer Id No. is[protected]. My Account No. is 11399149. On the first day itself the remote of the Set Top Box doesn't work properly and the service person told me to contact the Customer care and that he is entrusted with the responsibility of just giving connection only. My repeated efforts to contact the Customer Care Number yielded no fruit as no one cared to attend the call even all my cell balance is drained out. ( I astonish how my cell balance is draining out even the other end is not caring to respond... your customer care number is set like that to earn profit to the cell providers, I think!!!). Hope this request will have due consideration and my problem will be attended at the earliest. Thanking You Yours S.Kumar ([protected])

i am zainab bibi iqbal ansari given complaint no[protected] dated 21 april id number 93175750 and was told some one will come to chk and make the dish operational and then complained on 23 april at 1945 to mr dhaval complaint number[protected] and asked him to transfer line to supervisor but they keep you on wait endlessly and then drop the line i am much aggrieved and have no peace of mind andhavebeen duped by videocon d 2h that they will give very good after sales service

I am from Chennai and I have been using Videocon D2H for the last two years and have regretted every single time I reached out to the customer service base (Tamil). Customer ID – 19642080 I couldn’t take it anymore after today’s incident that happen last three days. Now I have decided to discontinue Videocon D2H and I will ensure no person in my known circle will choose D2H as I don’t want anyone to will ever experience such a cheap service. I would like to justify with the recent unpleasant and sick experience as in why I am taking a strong stand against Videocon D2H – Before getting in to it I have my validity till 30th of April 2014 and my TV works just fine when I play some movies through DVDs so that it cut out the option that anything being wrong from my end. On 17th April 2014 early morning the TV screen went blank and called up the customer care (TAMIL - [protected]) to report this incident and they instructed me to do something to the device (like turning off the device and removing and inserting the smart card again) and I did so. But nothing seems to be working and they said they will reset the device from their end and asked me to wait for three hours so that it gets fixed. I had been to office after that and returned back in the evening and found that the TV screen was still blank. I immediately called the customer service and asked told them the problem and they said again they would reset it (As the ritual) and again the same three hours. On 18th morning the problem was still there again I called the customer care but for 12 minutes nobody attended me. Again in the afternoon from my office I called and again for 15 minutes one answered and same state in the evening too. On 19th early morning around 7 AM I called up the customer care and asked them for a resolution on this issue immediately explaining the issue. The lady gave a damn and said we have registered a complaint (Complaint No:[protected] and ‘THERE WILL BE A SERVICE ENGINEER VISITING YOUR HOME TODAY’. I told her that I have been facing this issue for the last two days and I requested her to fix this so that I could watch the IPL at peace over the weekend. Nobody is at my home during this weekend and I didn’t have any idea when this service engineer would turn up. I call the customer care around 4 PM to check when the person would be coming. The lady who spoke to me said ‘The service engineer will be there in the EVENING’. I cancelled my plan of going out and sat back home just not to miss this person. Till 8 PM no one turned up and called up the customer care again and spoke to one of the meanest and arrogant and incompetent named ARJUN (I don’t even know if he gave me the real name). I told him that I have been waiting for the service engineer the whole day and he bluntly said your complaint is registered only by 7AM in the morning and we have 24 hours to solve this. I told him I have been telling this problem for the last 3 days and he said it doesn’t matter as the complaint is registered only in the morning. I asked him how come they didn’t consider this as a complaint when I told two days back, he simply said they would take time to decide if this is a complaint. I asked him again would the service engineer be coming today or not as committed. He hung up the phone saying that “we have 24 hours to solve this issue” – such person cannot work in a service industry I called up again and spoke to a customer service executive and explained the issue of being waiting the whole day for the service engineer and he was very rude too. I wanted to escalate this behaviour and asked him to put me through to his manager. I was forwarded to a person known as Deepak. Well I should say that this person was way better, he just hung up on me when I was explaining the issue. I again tried calling and as usual no one answered. On 20th Morning around 11 AM I was super annoyed as they have a 24 hour window to close the ticket. I have been waiting for this to be resolved for 76 hours and withstanding various rude and cheap treatments just for asking when the customer service executive will turn up. I called up a lady and forgot her name who annoyed me to the core. I explained her this issue and asked her two things 1) Why you failed on your commitment of sending the customer service executive till this morning 2) When will this person come so that I can plan accordingly She said this issue has gone to the escalation and it would get resolved on its own. She very easily said just wait for it. I went out of my mind and still controlled my temper and asked her to please provide me the details of the service engineer who is assigned so that I can check when he would coming. She again with an attitude said “we don’t possess those details and I cant help you getting that”. This is customer service at its worst. She said that there will definitely be a service engineer for sure but she can’t tell anything more. No one turned up till this Monday morning 22nd April!! Now see this people I had to wait without anyone at home and TV just for the service engineer to turn up for TWO days (Saturday and Sunday) I badly wanted to watch IPL and couldn’t for the last 4 days! On top of all these I had to listen to these arrogant customer service executives. Such a pathetic, poor and cheap service (Mr.Arjun & Lady I spoke to were the star of cheapness)!!

Dear Sir,

I am Ranjan Kr Sinha informing to you that I have a Videocon D2H TV (Customer ID[protected] which is not working

due to short of IC. I loged

first complaint on 26.02.14 at Customer Care of D2H. Eng visit on 28.02.14, and said i repaired it after 01 week.So, Pl,

make a DD of Rs-1200/- the repairing charge. After making several calls it was not repaired.


2. Second complaint logged on 24.03.14 my complaint no[protected] .

3. Third Comp on 29.03.14 no[protected] Eng visit again said It will be resolve on next 04/5 days,

But still its pending So, Pl, Suggest me what i can do.

I recharged of Rs 225.

and mobile call charge Extra .

Mob No-[protected]

Respected sir, my friend purchased a Reliance big tv on 2009.on that time he don"t have mobile number.i gave my mobile number(******2868) for purchasing that big tv d2h as customer mobile number..but now he got own mobile number([protected]).for every messages about that reliance big tv i am receiving every time.i contact the reliance big tv customer care to change the mobile number .but they no response(saying will do.but not).now i am away from my native .i want change the contact mobile number for that d2h box. please help and do my need sir... details: Reliance digital tv a/c no:[protected] mobile number to be registered for the above box no is:[protected]

RAVINDRAN

SIR, Iam ur customer since MARCH 1st 2014 until now and recently I upgraded to HD-3D and i Want to tell u that
ur service and quality of picture is wonderful and very good and I wish that as a customer I want to improve ur services
more.I found no technical problems since last year.I keep one request in front o[censored] that pelase give STAR SPORTS
PREMIUM HD(AD-FREE service) since I spoke to customer care 15 days before in [protected] and one o[censored]r staff
seems to be not aware of this.Please launch this channel as soon as possible.Ur quality and service ios very good.

Ur valuable customer RAVINDRAN(ravindran.[protected]@yahoo.in)

Dear Sir/madam, . I have purchased a 32'' LED TV of Philips from vasanth & Co home appliances, Tambram, chennai, on 01/01/2014; with videocon D2H set up box. i am facing more problem in that D2H, realy am feed of about videocon D2H poor signal because HD not working properly signal error more struck up picture not clear voice break up not interest to look picture on tv .just before 3months only bought more time am adjusting still not clear.so please do needful ..My area as Guduvancherry (Madampakkam) Regards G.Magesh kumar [protected]

Dear Sir/Madom, I have done online banking recharge for my Videocon d2h customer id is 24070218. This recharge has not succeed. but amount of INR :-2640 is cut from my state bank of India account . I have recharged from debit. My SBI account is showing value date:- 29-Mar[protected]Mar-2014), and narration :- TO TRANSFER INB Bharat Business Channel L TECH_BARATB Payments, and ref. no. :[protected]/GS5520296 TRANSFER TO [protected] STATE BANK OF INDIA O, and debit :-2640 is showing in my account. This amount has cut from my SBI account but in my d2h account have not received this money. I am sending the proof of online payment transfer detail and please request to you take action quickly on this report.

I purchased 1 shoe on 23 March, still no reply, no shipment details, if you will call customer care, they will say you will get it soon and all
find my order details below :

Order # Date Ship To Order Total Status
[protected] 3/23/14 prashant arora Rs499 Ready To Be Processed View Order | Reorde

Dear Sir/Mam, I am Ajay Kumar, My A/C no [protected], I Have Recharge My VireoconD2H ID No73366902 To 29/3/2014. This Recharge is do'not secuses But My bank baliance is cut My Accaunt .I requst My Bank Customer care And My videocond2h Customer care to Thier for This Metter But Ther Have No Response. thier For I Request Again To Return My Rechare Baliance To My Bank And Solve My Problem . Then I Will Oblige To You... Date (Value Date)29-Mar-2014/Narration -TO TRANSFER INB BharatBusiness Channel L TECH_BARATB Payments/Ref. No.[protected]IGS5536697 TRANSFER T0 [protected] STATE BANK OF INDIA O/Account Num [protected] Debit- 5820/- Name Mr. Ajay Kumar (http://www.videocond2h.com/WSC/recharge.aspx), ...! Thanks With Regards, //Ajay Kumar Media News Editor, Zee News, Patna [protected]

Hi I paid total Rs.7000 for videocon d2h installation after waiting for 3 days they called me and told that they are afraid of the local cable operator and so they cant install it. Even if they have to install it then i should pick up their service engineer and drop him in his place. What kind of customer service is this?? are we slave for those people or why are they opening a company when they don't have the guts to face the issues in business.

R/Sir iam using videocon d2h service from march 2012, my d2h no is 66212880.since march 2012 iam using telugu globe as add on package on my account along with supergold pack yesterday iam contacted with videocon customer care regarding to change my package supergold to new gold sports pack.after change my package i knew that my add on package was cancelled.iam confused and again contacted with videocon d2h customercare service, the answer they told me thats not correct according to me my reqest was to change my base package but how they can stop my add on package, even though iam not send any request to change or stop my add on package now they are telling that package has been changed you have to take every telugu channel as add on please tell me sir how it was possible without my request how they can stop runnig channels? please give justice to me Regards P Srinivasa rao M.No:[protected] Email Id:srinu.[protected]@gmail.com

Hi,

I took VIDEOCON D2H 1 month back and they gave first month free for paid channels. After completing the free service i need to recharge it for uninterrupted services. To do this i tried to register in their website using below URL

http://www.videocond2h.com/WSC/registration.aspx

but every time when i try to register i am getting below error

ERROR [28882696] Unable to process your request. Try again later.

and when i try to contact their customer help line numbers i m getting very poor response. They put me on wait for 30-40 mins and then its disconnecting automatically. Its repeating every time.

I tried all their 3 customer service numbers but the same thing repeating from all those numbers.

[protected], [protected] and[protected]

So kindly register a complaint on this and try to help me in this regard

Regards,
Raveendar K

Hi, I have been using Videocon D2H for over a year and have never been happy with their services. However, recently I have been appalled by their commitment and customer service. I installed a videocon TV in March 2013 and relocated the same on July 3, 2013 from Chunnabhati to Bhakti Park (I currently have 2 television connection). My TV stopped working since last week of February 2013. We had called the engineer and customer services several times and have been given to understand by one of the engineers that the antena was never fixed at my apartment and the engineer had fixed the wire on a tata dish instead of installing a videocon dish. I have been speaking to them at least 10 times a day, explaining the problem, however, the level of incompetency and idiocy is scary. I have spoken to everyone from Rajit Yadav to area head Mr. Santosh Pawar to Tushar. Everyone wants me to pay again for the dish given that the dish was not installed to begin with. Given how regulated this sector is, it is strange that Videocon can function the way they do currently. I have written several e-mails to them, however the same have been unanswered. I want to disconnect my services immediately and want to be paid for the mental torture that the company has put me through. My videocon id is91100534. Name: Neety Thakkar

Dear Sir/Madam, My name is Priya residing at Chennai, Mobile No[protected]. My setup box was not working, Customer ID[protected]so i registered the complaint on 10th Feb, they asked for service charge to attend the problem. So i decided to deactivate the connection, On 13th Feb'14, I spoken to Mr. John (Manager), agreed to deactivate and informed me that recharge amount of Rs. 500 plus will be credited to my account on or before 20th Feb'14. But I received the SMS from them stating that issue will be solved on 28th Feb'14. But Till date I dint get my amount. Whenever I calling, customer service peoples were responding very bad. No solution given yet. Today (13th Mar'14) I given a call asked for the refund, saying that still the D2H in active mode. Cannot give the refund amount... I really fed up of calling them. I spent more than Rs.100 for calling these ppl and they were really irritating me to return my oun money.. I kindly request you to take the necessary step and reslove the issue and get my money back. Complaint No's were mentioned below for the reference... [protected] [protected] [protected]

respected sir i (sohan lal jaiswal) having a connection to videocon d2h, i have two connection one simple and other hd connection but at the movement i have one connection use, and other connection is stop .but at the movement is want to start that line in one id that is 58218720 but other connection id i don't remember so u help to me start that connection in one id sohan lal jaiswal [protected], [protected] 29/33 hatirai jhowtala teghorai kolkata 7000157 Customer ID : 58218720 Customer Name : SOHAN LAL JASHWAL

i am not a user of videocon d2h, but have been completely harassed buy the call centre people .i have made a complain more than 10 time to stop these promotional call and message but nothing have happened .i am also registered to do no disturb service but stiill these call continue. Please save me from these videocon

I am Sanjiv Kumar two month I recharge by net banking . In this month I recharge my videoconD2H by net banking dated is 26.02.2014 time is 06:42 PM Bank Transaction Ref No IGR4138974 Amount is 300 but my videoconD2H not recharge Why? Every month this problem I face if regular this problem I change Your set box .

Hi I have recharged my d2h connection through online. My d2h balance not yet credit but amount debited from credit card. Raised a complaint but no response from Videocon. Complaint number[protected] Transaction number - [protected]

Dear Sir/Madam, On 9th of February 2014 @ around 4.15pm, I have Complained to customer care regarding my validity then they told that by their mistake "STAR WORLD PREMIER HD" Channel as activated that's why your amount has been deducted so we will mail regarding the amount refund by one or two days, they said, i spoke to each and every one of your Supervisors and Managers no one has not responding properly and no one has not solved my problem till today Yesterday(24/02/14) I spoke to Mr.Suresh He is the main In charge person for Mysore he is giving me very careless answer. These people are showing very rude behaviour with the customers they never care our problems and they are not taking any initiative decision, and we don't have any choice to escalate the problem Kindly see the matter and solve my problem before first week of March 2014. Thanking you Suresh ID No.92179746 South Platinum HD