d2h Complaints & Reviews

Recently I had bought a Videocon D2h connection on July 4,2013 through online. The invoice no. is karan20130704. I got the connection but I didn’t get the bill and NOC as they have not provide me the customer id. I have contacted their customer care, who enquired me first about connection installation and they told me that they would send that bill. But they didn’t send that. I have send them many mail as well complaints, but they didn't respond me. Please help me in this regard , as i am facing many difficulties.

Hi,

We have given videocon washing machine for repair and servicing in one of the Authorized Service Center for Videocon - Kevin Services. It has been 2 months since then we have no updates on the repair status of washing machine and all our complains to customer care have been gone to vain.

Job Number : 060HYD130038
Service Date : 12/6/2013

Kevin Services
16-11-20/F Saleem Nagar Colony,Opp K.G.H, Hosipital,
Malakpet,Hyderabad pin 500036.

So I request concerned authority to look into issue and return back the washing machine ASAP.

Dear Sir/Madam
I Am Amit Nirmal.I have Taken Videocon LCD on[protected].I am Facing Problem in my TV. I Have Gave Complain on[protected] & my Complain Number Is-
THA-[protected].But no Action On it.Your Engineer Visited At my place on[protected].He had taken Photo of my TV but After that no Response.Hence i Have
Call many time to you Service Center At Bhyander on-[protected] but No Proper Response.still 1Month is Not Complete & i am Facing Problem & Also Not
Getting Proper Service.It's my painful request to you that please your product take back & reverse me with cash back.

Your kind co-operation will be highly solicited.

Thanks & Regards
Amit Nirmal
[protected]

I want to bring to your notice that I have been virtually harassed by after sales service of Videocon washing machine. My Complaint number MUM[protected] has been open for past 20 + days. The complaint was regarding machine not starting up. The technician who visited my place (Mr. Prashant Vartak : [protected]) told us that the display panel is faulty and needs replacement and told that he will replace after a day. Furthermore while opening my machine the technician broke the machine lid. Since then it’s been 15+ days and no one has visited my place or no one is bothered to give me a call. Your call Center executives keep on telling me that technician will visit in 24 hours every time I call them. I have been in touch with Numerous people in these 20+ days. To name a few MR . Agnel([protected]) and Mr Santosh([protected]) . They keep on promising us that the Panel is not In the stock and will be replaced in 2 days. However since past 2 weeks they have stop receiving our call’s and I have no insight towards when the panel will arrive and when technician will visit my place. I am so disgusted with the service that I will NEVER purchase any Videocon product or not recommend any one. This is just to bring to your attention if you care about your customers

I purchesed Videocon Fridge from Reliance Digital retail limited Malakpet Hyderabad on 04/04/2013. with Delivery Note number 82883413.
Since the day one we are facing the problem (cooling problem, no ice formation) and made a complain to Reliance as well as Videocon customer care Complain Number. as we lost the earlier complain numbers we started saving complain number from june 2013. we continously follwoing up with customer care there is no proper response from nietherVideocon team nor Reliance.

Please help us to resolve this issue, we want replace the fridge or refund the amount.

Regards,
Mohamed shakeer.

My videocon mobile handset under warranty period got trouble I deposited my set at Allahabad service centre on 23.5.2013 but till today am not return back my rectified mobile set till today. Details are given below -
Name & address of service centre- Malviya Enterprises, shop no.16, Ground Floor, Bihari Bhawan,Civil Lines, ALLAHABAD(UP) Cell[protected]
Mob. set details - IMEI/ESN no.[protected]/88, Model no. V1547 invoice no. PA+/122012/122755

My name is Sudhanshu sekhar jha and my customer id is 68672301and i am using Videocon d2h for last approx 1.5 years and suddenly today i got an error message on my screen saying signal not available. When i have called videocon customer service, but customer care executive told me that i need to pay Rs 125 to your service engineer for his visit. This is absolutely not acceptable from you guys and previously i face lots of problem with Videocon d2h. I would never pay extra for you guys mistake and now seriously i am thinking of moving to another service provider. I think when i bought the Videocon d2h service it works to good but for last one year it was not doing work properly.

I have called for your service engineer and he would be here in another 24 hours. It really hurts that I need to pay Rs 125 to him for no fault of mine. Pl. help me and short out my problem.

Thanks
Sudhanshu sekhar jha
[protected]
[protected]

DEAR SIR, request is tare hai ki maine reliance se portout hna tha tho maine videcon mai jane ka socha ki usse phle mene videocon ke castumer care ko call kr ke puch ki aapka gwalior ke antar netwark kesa hai tho muje bla gya ki humre company ka network gwalior mai in door or out of door avalival hai par mene jab port in krba li tho pata chala ki is company ka netwark hi nahi aa raha hai or mene network se reltive complant bhi likbhai hai to mai uska stats jane ke liye kam e kam 500 rupey ka balince bhi karc ho cuka hai or viudocon ble meri problam solve nahi ki jho numer port in kr bhi hi bho number hai[protected] jo reliance se viocon
sir mai chayta hu ki meri problam solve ki jye or muje jho rupey ki hani hui hai bho muje bpas dulbhi jye plz help me sir thaku

my customer id is 76013558.mobile-[protected]..i had activated A la carte pack,i badly wanted to deactivate it and want to activate my base pack-south silver again....kindly deavtivate all my A la carte packs and activate the base pack...i am struggling by doing this mistake...i had asked customer care centre,they asked me to approach online...kindly do help me in changing my pack...

I am customer of videocon d2h, i bought this product with one channel package.
After few months, company started adding new channels by removing my favorite channels.
I lost my tempor when they replaced my favorite channel with boring one without my permission, i tried to do complaint but they refused to do n just took as feedback, left one option to buy that previous channel.
I want to fix this problem.

my customer id is 67527713.
on 10-jun-13 i made a request to install a new dish. they asked for 48 hrs working time duration. when they did nothing i made a complain (no.[protected], date 14-jun-13) and they did just nothing. then when i asked them what is happening regarding my complain they told me to register a complain against their engineer and i did, complain no[protected], date 16-jun-13. since then they are just saying your complain is being processed. i got frustrated calling them everyday (plus their customer care is not free). i asked them to return my deposit as per told by their engineer who brought the d2h box to my home. now they are telling me that there was no such scheme of refunding the money, ever. so now on 21-jun-13. i have neither my money nor d2h service and i am hopelessly spending my money and time in calling them for providing the service. and now i am stuck in the maze of customer service crafted to fool the customers and keeping the company away from any questions what so ever the consumer asks. i must have decipher and understood the real meaning of the VIDEO-- CON.

I PURCHASED A VIDEOCON D2H, BUT SOME PROBLEM IN THE BOX.SO I RETURNED THE BOX WHERE I PURCHASED.NOW I AM NOT USING VIDEOCON DTH.I DON' T KNOW WHO IS USING THAT BOX.BUT STILL MY MOBILE NUMBER IS USED AS RTN FOR THAT CUSTOMER ID.SO MANY CALL FROM THE VIDEOCON CUSTOMER CARE FOR RECHARGE AND SO MANY MESSAGES.I TOLD SO MANY TIME TO CUSTOMER CARE PERSONNEL "PLEASE DON'T CALL ME .I AM NOT USING THAT BOX".SO,PLEASE REMOVE MY TELEPHONE NUMBER FROM RTN.THANKING YOU.

CUSTOMER ID:84447335
A/C ID:8402910

Hi Sir/Madam,

I have complaint against Videocond2h service.I wanted to take new connection So i have approached a dealer and paid 1800 Rs for Videocon d2h service on 25th May 2013 and next day(26th Sunday) Videcon service guys came and installed a set top box, unfortunately some shortage of cable they told me that they will re-visit again.I have done many calls to them to finish their installation process and at last they have re-visited on 30th of June and done installation.They also put some extra cable and i have paid 180Rs(1Rs for 1 meter cable, total 12 meters) and their 100 Rs charge.

Nothing can be done afterthat.Simply installed and left then i was keep on following to get activation and customer id.When i was calling to videocon customer care they really don't know the status installation process...very strange...i fed up with keep on calling....at last on 5th of May i got customer id and my recharge details..

My customer id[protected]Package NEW SOUTH [protected]@ 220.23/Month).I have hardly watched tv 3 days and agian faced some problem and called to customer care and read the error message which have displayed on tv then those guys told me that we are going to regesterd the complaint(complain no[protected] to solve this problem and we will send a engineer to your place to check the problem.I got a call from one of the engineer and he told me that he will come to my place during the weekend(15th June)...In between i got message like "complain no[protected] has been resolved successfully'...when i called him on 14th June evening...he said that he met with minor accident and he will send another engineer behalf of him...after that no calls on 15th June....
nobody visited to my place on 15th June...So i have called to customer care they have regestered one more complaint(complain no[protected] and they told said they will resolve the problem before 15th June 4:30 PM.....no update later...


I never faced this kind of bad service....So finally i have decided to cancel this service....So few hours back requested to customer care to cancel my service and will go for other good service for d2h.

I really don't know what to do with this set top box? I think we better to go for un-branded things which will provide good service....what is the point of taking good brand with very bad servise??????why these kind of companied providing bad service to yhe customer???

Regards
santhosh

Hello All,

This is very ridicules i think your service is very poor and very bad and i m very disappointed with your service and every time i pay and you solve my problem so this is not good for your costumer. i think i go to other option with good and fast service and free services because month in 2 or three time problem with your service so i will pay every time so my package is how much money use in my tv 220pakeg and 3 time pay 125Rs visit your engineer so cat go to 595Rs. Month this is not good for me.

and today Sunday it's must show tv with family and not working your D2h service and last night close your service and not get any response with you so this is very bad

and you broadcast your Advertising call me and get concoction you reach home before our engineer come there and install our product
and you Not value for your existing subscriber why?????????

I have Videocon D2H, recently i have problem in Dish Signal and couldn't see cable TV.

I made a complaint and they said your complaint is registered, But you need to pay visiting charge Rs. 125 while our engineer coming. Then engineer check and he found any major problem then he will charge additional fee (if the dish is out of warranty).

First of all my question why they are asking Rs. 125 ??

Earlier i do have Normal Cable TV connection, in that if i have any connection issue then my cable TV operator will come and fix the issue at his expenses.

But when i asked the question to Videocon D2H, they said this is policy. I don't know how these policies are created by their higher officials.

In this argument with service engineer. he declared my complaint as "Customer not willing to pay and close".

Now again i made a new complaint and still it is not fixed and today is 4th Day. even today i received call from Videocon representative that we will fix today.

Nowadays the Corporates are doing lot of rules and making the process complex & Costlier. But our existing older business is very simple and cheap.

Regards
Siva Venkat
[protected]

hello

i had purchased a videocon ac 9 months ago . .and it has got the problem of not cooling properly ..and we have dunn service 7 to 8 times . .and that problem continues . .and finally the service centre has decided to ..replace the ac and he said to us .. the problem of that and we have agreed to that . .as per adresss which he has given we have sended to that address . .and now some times they are telling that parcel has not come to us . .and some times he tells that the parcel have got to us ..and we are looking forward to this matter . .and its hapening abt 8 months . after sending it to that service . .and we have not yet got response from us . .and we have sended all the details of service . .records . .bill nd ol ... .wat ever is needed . .so pls i hope that you look forward to this matter as soon as possible

Hello team

I bought a split AC 1 tonne on 28th October 2012.

After that it is not cooling at all, I have logged a complaint at Customer care #. GUR[protected]

The engineers did 4 visits ,did something or the other but could not solve the issue. They finally concluded after 1 week that it is 1 tonne compressor outside and 1.5 tonne piece inside

The shopkeeper i.e. Chawla Electronics Sec 29 market Faridabad has been made aware of the issue. But he is not sharing the complaint no. that he has logged with the company. According to shopkeeper it is company’s fault.



Please let me know what to do in this case, as being the consumer I have suffered a lot in this complete transaction and lost faith in Videocon after sales service.

I am not sure if incidences like this will encourage people like me to buy your product as there is cut-throat competition in the market.

It is really frustrating that after spending nearly 20K of rupees you enter in this kind of situation.

Hoping to get some kind of help from you


Thanks

Nischey Malhotra

jatindranath dash. mob:[protected]. account No. 77059510. service provider : vediocon d2h.

I had recharged my account no.77059510 through sbi oxy services on 05 Jun 2013 and my account was deducted for rs.200 but till now my d2h account is not updated and hence my services are stopped by vediocon. when i asked to sbi they told u ask vediocon. on contact to vediocon they are telling server is down. Ultimately customer is harassed as my d2h service is down. kindly look into the matter.

Dear Sir
please find below i am sending the mails copy.

Dear mam,
Till date I am not received any mails from your engineers for repair my D2h TV Model No.LCD 3204.
Thank you for your kind co-operation.
With Thanks & Regards
TK MOORTHY

From: Moorthy TK
Sent: Monday, September 17, 2012 4:15 PM
To: 'Shalini Raj'
Subject: RE: MODEL NO LCD 3204

Dear mam,
Last week I received a call from Videocon and d2h service engineers. The d2h engineer has informed me, I will call you after the price of display panel. So I thing in future I am not purchasing the product from Videocon. In my house I have Videocon fridge and d2h lcd 3204 (under repair). Initially I purchase Videocon 5210 R TV. I have lost my amount around Rs.24000/-

With Thanks
TK MOORTHY
[protected]
[protected]



From: Moorthy TK
Sent: Wednesday, September 12, 2012 11:36 AM
To: 'Shalini Raj'
Subject: RE: MODEL NO LCD 3204

Dear Mam,

As per below request mail I am sending my details.


This is my contact address.
TK.MOORTHY
OLD NO.301 & NEW NO.296 VASANTHAPURAM
SALEM-636008.
TAMILNADU.
CONTACT NO.[protected]
[protected]

WITH THANKS & REGARDS
TK.MOORTHY.




From: Shalini Raj [mailto:[protected]@vgmail.in]
Sent: Wednesday, September 12, 2012 10:02 AM
To: Moorthy TK
Subject: FW: MODEL NO LCD 3204

Dear Customer,

We do apologize for the inconvenience due to our product.

Would request you to provide us your required details (complete address and contact number) so that we can help you regarding to your concern and send an engineer at your place.

Please feel comfortable to write to us in case any further delay.
We assure you of our best attention always.

Regard
Shalini Raj

From: Yunus Sheikh [mailto:[protected]@vgmail.in]
Sent: Wednesday, September 12, 2012 8:43 AM
To: Institutional Support - SVC - GGN
Subject: FW: MODEL NO LCD 3204

Dear Ms. Shalini,

Pl arrange to resolve the case urgently and revert ASAP.


Regards,

Yunus Sheikh
[protected]
Central Country - Service
“Challenge ! Challenge The Limits”



From: VN Dhoot [mailto:[protected]@videoconmail.com]
Sent: Tuesday, September 11, 2012 1:08 PM
To: 'Yunus Sheikh'
Subject: FW: MODEL NO LCD 3204



From: Moorthy TK [mailto:Moorthy.[protected]@Teamlifecare.in]
Sent: Monday, September 10, 2012 3:17 PM
To: [protected]@videoconmail.com
Subject: MODEL NO LCD 3204

Dear sir,

I purchased one LCD TV Model No.3204 at Salem 1 ¼ year back. Suddenly display was not working. I log a complaint. The complaint no was[protected] dated 17/07/2012. The service engineer visited my house and told me the display was not working. I ask how much for changing the display panel. He told me it was app Rs.12000/-.This TV was inbuilt set up box. So I told the service engineer I am not able to change it now. I call back afterwards. After one I received a call from Videocon service head office, he enquired about the service and service engineer. I told the service engineer was very good person. He also enquired if the complaint was closed or canceled. I told please cancel the complaint, because I am not able to change the display. Please advise me it possible to change in lower cost or return back the TV and issue another TV. I am middle class person. So I am sending this mail after looking the Videocon web site. Sorry for sending this mail directly

Awaiting good respond.

With Thanks & Regards.
TK.MOORTHY
[protected]

dear sir,

I was purchased a Videocon A/c on 28.5.2012. Sl.No:[protected] from Rajalee Agencies, Salem. Filled complaints as so many times. As per the Customer Care officer (contact no[protected] given the below details.

VIDEOCON A/C. SERIAL NO[protected]
PURCHASED DATE : 28.05.2012.
FROM: RAJALEE AGENCIES, SALEM
DATE COMPLAINT NO COMPLAINT CLOSED DATE REMARKS
22.09.12 SAL [protected] NOT COOLING 22.09.12 CANCELLED - WITHOUT REASON
12.12.12 SAL [protected] NOT COOLING 18.12.12 CANCELLED - WITHOUT REASON
25.12.12 SAL [protected] NOT COOLING 02.01.13 FILL UP GAS. FOUND GAS LEAKAGE. BUT NOT CONFIRMS WHERE IT LEAKS.
12.02.13 SAL [protected] NOT COOLING 12.02.13 CANCELLED - WITHOUT REASON
18.03.13 SAL [protected] NOT COOLING 21.03.13 FILL UP GAS / FOUND GAS LEAKAGE IN COIL UNIT. PROMISES TO CHANGE THE INDOOR UNIT.
11.04.13 SAL [protected] NOT COOLING 27.04.13 FILL UP GAS
29.04.13 SAL [protected] NOT COOLING TILL NOW NOT CLOSED CANCELLED - WITHOUT REASON

NOW THE WARRANTY EXPIRED. TODAY THEY MAKE A CALL FOR TO CHANGE THE COIL UNIT AND THEN CHARGED IN WITHOUT WARRANTY CONDITION. WE ARE NOT ACCEPTING THIS TERMS.

Sent so many mails regarding this to Rajalee Agencies & Videocon customer care. But till now there is no more developments.

What can i do for this?

Regards,
Jayaraj.K