d2h Complaints & Reviews

Dear team

with this i would lie to update you that i purchased a Videocon D2H set top box on 20th Oct.12

at the time of purchase they assure me that i would get a one month free package but after 10 days i received a message from videocon that kindly recharge your acoount then i called up to videocon customer care and update the same thing to them so they replied that your account has been debited because at the time of installation extra wire will be provided to you around 21 mtrs but this is not true then they logged a complaint regarding the same thing and assure me that your complaint will be resolved within 48 hrs and they disconnect the call i was waiting for the call but nothing happened then i again spoke with them this time they replied that by mistake was forwarded to some different department that's why your resolution still pending again they gave me 48 hrs time again the same thing happened nobody called me up regarding my complaint then again after 48 hrs i speak with Mr. Amit he is working as a floor supervisor in Videocon Customer service he assured me that your complaint will be resolved in next 48 hrs but till the date nothing happen they stopped my services so i recharge my account with the amount of Rs.200 on 11th Nov.12 but when i checked my account it reflecting that you have to recharge on 25th Nov.12 so i was shocked and called to customer care this time they replied that before making a rechare you have to change your plan that why it's reflecting so i replied politely that at the time of purchasing nobody told me about these thing even your technician didn't tell me about this so i requested that kindly change my plan in 200 rs monthly so he kept my call on hold around 5mins and replied that we are not able to do the same from here so i said kindly logged a complaint regarding the same thing so he refused to do the same dear team kindly take some serious action on the same i was brutally harrased by videocon kindly look into this matter on priority my contact details are mentioned below

Name - gulshan
videocon cust id[protected]

mobile no-[protected]

Regards
Gulshan

I had purchased on HD set box through http://www.d2honline.com on 07/11/2012. I have paid Rs 2190. I am asking costumer care people so many (30 time) time about my order but they didn't give any information about the order even though I am giving all the details of my order. They simply connect their higher authority phone but they not responding properly or even they dot lift phone. They didn't call me even singe time as I had called around 30times. Every time I explained my problem to each and every one but no one is responding to my call. This is very painful for me, and I felt very sorrow to go with Videocon. I am unable to get their service because of their negligence .I think I may lost my money .is there any help to save me from Videocon DTH.

Respected Sir,
My name is S T P SARATH CHAND. I am a resident of Vijayawada town. I had bought Videocon refrigerator model no. 220SSDLX on 14.02.2009 through SONOVISION show room in Eluru road branch of Vijayawada. Recently it has a complaint that the water is coming out from the front door and the front door is damaged. Hence I booked a complaint on Videocon toll free number in the month of Sept-12. The service engineer came to my house after 3 days checked and told that the door must be replaced and the cost for the door is 2800/-. Hence I had given advance of Rs.1000/- for new door. After that till date the door is not arranged by the company. Many times I called the Service engineer as well as toll free number but no response from the company. Whenever I am giving complaint on toll free number they are simply closing the complaint without attending and even without contacting me.

So, I request your good self to make justice to me and solve the problem.


Thanking you sir,


Yours sincerely,
S T P SARATH CHAND

Date: Mon, Nov 5, 2012 at 6:24 PM
Subject: irresponsible customer care
To: [protected]@d2h.com

raised a case with videocon d2h call centre on sunday 10 am ( complaint number[protected]
stating that i am not getting signal.
Same day evening i got another message saying that the issue has been resolved automatically.
again called the call centre and the person raised 2 more complaints[protected] and[protected] . one for the original issue and one for the engineer.

I am sorry to say that it is been more than 30 hours and nobody has revert back to me and i have been calling the customer care 4-5 times
every time they say the technical person will get back to you in another hour or so.

This is been really bad from a customer point of view.
Since start of my connection with videocon i was really happy with the service .. even i have brought another connection in my home town for my parents.

Really disappointed with your service. Requesting you to revert back immediately as i am devoid of all the TV action.


Regards,
Rajeev




I raised the above case with videocon on sunday .
Called the customer care more than 25 times.

talked to 3 senior officers.
and today is friday still no answers from their side.

Such a pathetic customer care i havent ever dealt with.


Please help me in this regard. if i can get any contact details of senior executive it will be helpful

I have purchased two connections of TATA SKY D2H from one of your authorized dealer "Shilpy Electronics" Khanpur New Delhi , On 3rd Nov 2012 at the time of making the payment Rs 2600 ( Bill no:6936 ) to the dealer I was promised that installation of my d2h will be done in next 48 Hours time but since that i am only making calls to tatasky Executive but that has also gone in vain as none of the promises made to me by the Customer Service team is fulfilled... Thanks

I have lodge the complaint bearing no.[protected] on dated 3/11/2012 and till date there is no any satisfactory response from the videocon d2h co. Despite my repeated call to the customer care i got only scripted answer we r doing .... we r seeing.. but not any appropriate solution from them.Although on 17th october engineer of the videocon had visited my home and replace the setop box and antenna LNB and they charge 525/- for the same. Now , I am feeling regret that why i hv paid that amount to these people. with the same amount i would for the another d2h service.Though i have recharge the coupon for the three months now i am thinking to take this matter in the consumer court. If the matter will not resolved soon.

ID no. 23503470
Suresh Thakur
[protected]

I Chhitiz Anand (my email id: [protected]@gmail.com, ph num: [protected]) had booked a new d2h sd connection worth Rs 4040 on 4th of november,2012 but the transaction failed despite deduction of money from my account.I talked to this representative of your company rahul006 and he asked me to rebook a connection and I was told that the amount for failed transaction will be refunded within 2 days and also my new connection will be installed within the same time frame.I then booked a new connection through cse reference rahul006 on 4/11/2012 again Rs 4040 was deducted, but I feel very sorry to say that even though three days have passed,neither I have got the refund nor the connection has been installed.I also mailed vishal.[protected]@d2honline.com for refund of my first failed transaction twice in the last 3 days.To top it all,nobody has even bothered to send me a mail or contacted me by any means about the status of my refund or when I will be able to get the installation.I talked to rahul006 on 6/11/2012 on phone no. [protected] and he assured me that both the refunds and installation will be done by 7/11/2012.He has stopped taking calls now and nobody else has been able to resolve the issues I have had to face in the last three days.I have talked to at least 3 different persons today without much success.I am sure this kind of indifference towards customers is certainly bringing disrepute to a coveted company like yours.
Please let me know about the status of refund of my failed transaction and also I would demand to know how long it is going to take for my installation.I demand an urgent resolution to my problems.I hope you are competent enough to resolve customer's problems.

** No email from fraud company “videocon “
*** No complain number given from company’s representatives
**** Poor response from customer care
***** No call back despite multiple calling
***** NO assurance and no surety given for the problem yet

Hi, I have a Videocon d2h connection ID: 72162594. I had been having lots of problem with the connection. Let me tell you the latest issues that has been "only escalated" from many days.
* On the 27th of Oct I placed a request to relocate my connection to a new address- request number:[protected] and I was told that someone will be coming to shift the connection to new address in 24 hours. which never happened.
* 28th Oct a complain was raised against the person who was supposed to come for the installation. Complain number[protected]
* 29th Oct again one more escalation[protected] was done by person calming to be supervisor at the customer care. Still nothing happened with the relocation and I also came to know that this complain was cancelled without my permission.
*31st Oct again i called the customer care department and I asked what is happening in terms of relocation... I got the reply that someone will be coming shotly to get it done
6th Nov no one turned up so I called again and I was again told someone will be coming and fixing the conection
7th Nov No one turned up and again one more escalation happened[protected].

I might have contacted Videocon 30 times from 27th to till date and nothing is happening. I was given the nodal office number which never works. When I asked my money back for the equipment I got the reply that it cannot be done. Why it cannot be done I purchased the product recently and I as only facing problems with it. If Videocon cannot provide services than why they are charging customer. I had paid Rs 1400 for the installation and equipment. I am only having problems with this connection and I see that I have been cheated for my money. Will consumer court help with with the mental harrasment that I have been facing from the videocon so called "customer Service"

I booked a new connection on 1st november 2012 and paid for full 12 months pack online which includes free set top box. Their team member karthik007 insisted me to buy it online and i paid the full amount. He promised me to get it installed the same day but since then I have been calling the customer care and I get no response.

6 days have been past but My connection is still not installed. I have not even received the set top box or anything. I am very upset, my hard earned money is gone to a fraud company Videocon d2h. My customer id is 80282243.

Stay away from videocon d2h as they make false promises. They are cheaters.

I will also register a complaint in consumers forum if they dont solve my problem.

B S Giri
[protected]

I booked Viceocon D2H after confirmation of installation on the same day. My Order No.D2H[protected] . I placed order on 03 Nov 2012 for 2 Multi Room connection, and was informed by representative that they will install by today or by tomorrow. But when i call him, he is not picking phone. The name of Person is Rahul and his id is RAHUL006.
The response of this person is very bad. This is one of the type of mis-selling. I want my money back otherwise is will move to consumer court.

I am using Videocon D2H for last 8 months.
For any Package or recharge related issues they are pretty fast & solves the issues within minutes.
But their real character pops when you face some Hardware issues : Once I faced with remote change(it took week) & Second I am facing with Disc relocation in same building.
Backend team is really annoying, unresponsive bunch (Ready to take answer like "KHALI NAHIN BAITHE HEIN : if they ever pick your call).
I called CC on 29th & following till date (6 Days), They are repeating same answer that complaint has been taken and Backend team will call you, please wait. Backend team will never call. Same happened on 1st, 2nd, 3rd and will continue...
As for CC, Neither they will listen to you nor they will give you any contact to follow (I have made atleast 15 calls at times given by them). They always gives typical answer, wait-wait-wait : Is for this wait(6 days) you are charging or this is Videocon strategy to annoy Customer, so that, in future He don't disturb? They simply don't bother & have not left a stone unturned to make your life uncomfortable. Their should be some timelimit for rectification. Here Videocon can't give reason like non-availability of some material, because its just relocation & that too in same building.

If Videocon is not responding at all, than what can a customer do, apart from wait?

Product : VIDEOCON D2H
Location : South Delhi
Customer ID : 64130877

Regards:
Manoj

P.S. Their Nodal & Circle office number won't work. Great :D

I am forgote my password. I want reset it. but cimpany not any kind help me. I write many times complent, not replay me. I don't know what can I do?Please help me!!

WHILE TRYING TO RECHARGE MY VIDEOCON D2H USER ID 35130867 AMOUNT OF RS.500/- HAS BEEN DEDUCTED FROM MY ACCOUNT BUT RECHARGE BECAME UNSUCCESSFUL.
TIME OF RECHARGE : AROUND 6 PM ON[protected]
NAME: APURBA DAS
MOBILE: [protected]

despite repeated complaints, videocon engineers failed to provide a solution to gas leaks and compressor malfunctioning, which occured repeatedly, between a period of 4-6 weeks, this happened every 10 days - the fridge had to go back to the service centre, then it would come back, but again malfunction after a week or so. we have paid the company Rs 1800 as the charges, and we spent another Rs 600 for transport from our pocket. if the company has failed to do justice to the complaint, it is the duty of the company to refund the full money. We have complained again today, and there is no response from the management, except the standard 'we will send an engineer to your place.'. they don't know what is the problem, so how can they expect to come up with a solution - refilling gas is not a solution in such a case.
VINAY ARORA
GOA

Hi,
The day I shifted the product from Noida to Bangalore (Aug,2012) the problem was frequent with the streaming.
I called up customer care no of times and they sends the engineer to rectify it but problem persists, so many calls (mails some time)and visits.
Informed them filing the complaint to consumer court but they were not doing right business.
Today (27th Aug,2012) they replaced the set-top box and the service engineer informed that it will working after 15-60mins but its almost 10 Hours time but the product still not working , called the customer care no of times but no result, keeping on hold and promising engineer will come and resolve with in 24 hours(but what even you are unable to view the any channel the amount will e deducted from the account).
The issues with the view of channels were :
1. Disturbance in the video streaming.
2. Blank screen.
3. E16-4: Insufficient balance or channel not subscribed (the account was recharged recently and there is enough balance).

I would like to go for a very strong action against them due to harassment and improper service

Regards,
Pankaj Kapila
Mobile : +91 -[protected]

Videocon account details:
Customer ID : 65942233
Customer Name : PANKAJ KAPILA
Account ID : 6559816

Dear Mr. Dhoot,
I am one of frustrated customer of Videocon D2H, I am sue with Kind of Customer Service provided other customer would also feel the same.
In today’s world where competition is so high in market companies are providing better and best customer services in order to attract customer, my experience was very poor with Customer Care helpline number executives on numerous occasions.
I request you to take some corrective measures inorder to overcome the deficiency in customer service offered to customers like me.
1. While contacting toll free number [protected] the person who picks call never ever mention his name…which is not followed by any company in today…even asking for their name thy hesitate to share.
2. They are not even aware of normal English, incase if somebody wants to speak to them in English they disconnect call very easily.
3. The never ever share request /complaint number even if it is asked by me.
4. They don’t have any Turnaround time (TAT) to revert to customer.
5. Incase if I ask to escalate me to further supervisor the reply I get is ‘I am supreme authority to resolve your complaint’.
6. The escalation officers never share their full name employee details, they disconnect call incase I ask for full name.

I had a very tough time with Videocon D2H this week, even after following up so many times throughout the week, I have still not received an expected revert.

My Complaint:

I had contacted Videocon D2H customer care to add a new channel in my TV sometime in September, While giving request for channel the officer told me that the channel s are charged on daily basis and the same can be discontinued any time.

After around 25 days I had contacted the customer care again to deactivate the channel that time I was informed that the channel has a lock-in period of 3 months and the same can be only deactivated after 3 months, I had an argument with officer as well as Supervisor Shahrukh (Full name not provide) and was told that they will contact me in next 48 hours after checking my first call and will do accordingly.

I had not received any call from them on 4th day of my request I had contacted them to find out status of same, I was connected to Supervisor Shradhha, She had informed me that she cannot do anything with this case as Supervisor Shahrukh is not around who has complete details of my case, She had assured a call back from Mr. Shahrukh on same, which never came. I was requested to call after 3 PM as Shahrukh will visit office after 3 PM.

On the same day I had contacted customer care again to Speak to Mr. Shahrukh again he was not around upon My request Supervisor Tejas has arranged for a call back from Mr. Shahrukh within an hour, Which never came.

On the Next after contacting customer Noboday had any clue of what is happing in my case, I put my frustration on Supervisor Durgesh and told him since it 6 days and I have not received a revert Please resolve my complaint in next 1-2 hours, as I cannot wait for any more on this…he was again assuring me for a call back in 24 hours, on my request to resolve the same in 1-2 hours or share his boss’s contact details Mr. Durgesh had disconnected the call, after I had contacted again upon which Mr. Durgesh had refuced to take my call.

I request you to resolve me query ASAP, and take strict action against Mr. Shahrukh, Mr. Durgesh and other officers who have not be able to resolve a simple request in 6 days and provided a pathetic experience to customer.

I hope I have not wasted my time writing this complaint; it should not go deaf ears.

Regards,

Arvind Yadav
[protected]

Hi,

I had purchased a Videocon Front Load Washing Machine. Videocon had promised 2 Year Waranty for their Washing Machines. My Washing Machine got damaged after completing one year and a part has to be replaced.

I had rasied multiple complaints in their Service Center and all the tickets get cancelled automatically after one week without any action from their Service Professional. It has been a month since my Washing Machine got damaged and still now I am waiting for them to repair the part. Service Center provided the Regional Manger number for me to talk to , however the phone was never answered. The laset update I get from the Service Professional is that the part that need to replaced is not in stock in the Head Quarters. I dont know why one month is reqquired to ship a part from the Warehouse. The behaviour of all the personal related to Videocon service is very unprofessional and I am still waiting for a month for the Washing Machine to get repaired. I am not sure how to take the matter aganist Videocon as I have reached the level of my patience.

Regards,
Abhilash
Mob:[protected]

I have lodged a complaint on 13th of October with regards to mismatch in channel with Videocon d2h. I have called up their customer care centre on 11th who has asked me to shut down the Television and keep set up box on for two hours and assured me that the problem will be resolved.

The problem has not been resolved and called up their customer care care on 12th and made a complaint. They have confirmed me my address where to send the Engineer. Since no one has come from your office, I have again called up on 13th and came to know that my complaint has not yet lodged and the reason given to me was that my call is disconnected (first surprise!!!!!).

I have received my complaint number on 13th and assured me that the person will come on 14th which is not happened. I have further called us their customer care centre and they have informed me that your Engineer has called me up and I have not accepted the call (second surprise!!!!!!).

They have further assured to send somebody on 15th finally to resolve it. Today is 17th and still the problem is not resolved. Neither any one has called me up and nor anyone comes to resolve it. I am extremely disappointed with the way of their service and the most important thing is that, there is no person who is able to give proper information & justification.

I am putting remark to everyone who read this as Videocon is a CHEATING company who are only interested to make money by cheating customers,

Complaint # :[protected]
Work order # 13530240

I have bought a videocon d2h online and no action has been taken although they commit for 24 hour installation. Even after multiple followups no action has been taken for installation. They do not entertain your request for refund also. Net-Net they make you run for status / refund.


Videocon customer care/installation team is pathetic. I wanted to make a new connection and called them for clarification. They gave all false promises and said that online booking provides better offer. Please do not make any on-line purchases.

They will follow up with you and are kind enough only till your credit card is charged. Post that they make you call 20 times for the action on your order. The best part is the customer service do not have any idea on what is happening on your order. They have been provided with standard script "We are working on it. Please wait for x hours or till x time for resolution". They never provide you the escalation details beyond the standard cust care number. Not sure if they have one. If you insist, they provide fake ids like nodaloffice.[protected]@dth.com which bounces back immediately.

I want to cancel my order , but no one is willing to take action on my cancellation request.

If you buy Videocon DTH , do not expect anything called Customer service. If in doubt, please check the count of complaints in this portal on videocon DTH.

Sir,,

I'm Minu. I'm using videocon d2h for last 9 months. My customer ID is 62692030.
Out of this 9 months almost every month(sometimes weekly) i might have raised a remedy ticket to resolve the issues related to videocon d2h's famous problem of "SIGNAL NOT AVAILABLE" error. I'm using their premium plan of SOUTH PLATINUM HD. After paying monthly an amount of 400 per month for TV entertainment, i'm getting this error almost every week. This has become very annoying and on contacting their customer care for finding a solution this annoyance level will increase. Their first response will be to disconnect the cable from set top box and after connecting back to wait for another 2 hours. After 2 hrs if we call back them and tell still they will be still telling something silly and will be very reluctant in registering a complaint to send a service person. Now they have introduce a service charge of 125 rupees for each visit. so for me i have to give 400 + 125 rupees per month to get the videocon d2h to work. still every month i'm loosing 3 to 4 days of service.

With the current way of service, i will never recommend anyone videocon d2h.

Regards
Minu