d2h Complaints & Reviews

I have videocon D2H connection in the name of Mr. Surender Kumar. I tried to recharge my videocon D2H account (Card no. [protected]) and got the recharge coupon worth Rs. 175. Before that I called the videocon customer care and asked for a customer ID which was provided to me[protected]. I recharged through SMS and got the confirmation that the account has been recharged but on TV it showed that the account was not recharged. Videocon is the worst service provider. Every time I try to recharge, there is some kind of problem.
I request the Videocon D2h to look into the matter and solve the issue or refund the money.

I bought a satelite set top box from videocon brand owned by videocon d2h on[protected].But after that I can not view my basic package. So I told them & they sent a person called engineer/Technician, he DID something and took rs. 200. But the problem still persists from the next day. And till them I can not see my desirable channels & calling them daily I got telephone bill rs.200, paying them monthly rs. 160.
Co

SIR,
Yesterday(3Aug.12) a videocon dth id no.18514024 was recharged of Rs250 through your paytm.com order no.44705729 and the said amont has been deducted from my sbi account but the videocon dth is not recharged yet, so you are requested to recharge videocon dth id no[protected] or refund the said amont at the earliest

Hello
my registration no. is [protected] with i.d. as [protected]. My set of box is creating problem every now & is not working. Iv logged my complaint several times regarding this. But nothing has been done as yet. I want a proper explanation regarding this with prompt response and action to rectify the problem.


This is heights of ignorance from your side towards your customer. Please address this issue as early as possible.

Dear Sir/Madam

I had lost my sim card (which was on my name, Poorva Shukla) hence got it blocked on 25/7/12. The next day (26/7/12) I submitted the paper work and got a new sim card with the same number from the Vikhroli Branch. They had said the outgoing service for the sim card would start within 24 hours but it is one week now and I still don't have any outgoing service.

I had called the Videocon center to complain twice but once they said the paper-work was not processed and the second time they said the sim card was not in my name at all!

Please do the need-full at the earliest.

I am using Video con D2H for the last about two years. Recently a week ago I got my TV set repaired for some fault related to 'kit'. After repair and testing of the TV set at the maintenance shop, when we connected the set to our Videocon d2h set top box, it did'n work. The TV had running display and audio is also not coming proper. Since the TV is running well on DVD players (except proper sound) and with antenna, it seems its a problem of Videocon d2h.

I have booked my complaint also, on 27/07/2012 the reference no. of the complaint is G[protected].

THE COMPLAINT IS YET NOT ATTENDED BY THE LOCAL TECHNICAL PERSON.

IT IS REQUESTED THAT THE COMPLAINT BE ATTENDED AS EARLY AS POSSIBLE.

My videocon d2h tv shows no signal from last 2 days. I have tried to contact on toll free no. but it was continious engage. Then my wife tried to local videocon person who resolved my previous problem , his no. is [protected], who asked my wife to book complaint on toll free no. But my wife told him that line was busy. Then he promised to visit my place , but not visited. So I want to register the complaint and expecting fast resolution.

THIS IS THE CONVERSATION ON EMAIL


On 4/15/12, Customercare <[protected]@vgmail.in> wrote:
>
>
> Dear Customer,
>
>
>
> We acknowledge your mail and really appreciate your effort for sharing your
> concerns with us through our web services.
>
>
>
> Further to Your Concern we have forwarded the Issue to the Concerned Branch.
>
> And Assure You That an immediate Step would be taken in this Regard.
>
>
>
>
>
>
>
> Thanks & Regards,
> Deendayal
>
> Customer Service Dept.
> Videocon Industries Ltd..
>
> LOGO
>
>
>
>
> Please SMS SVC to 53030 and our customer care executive will get back to you
> within 2 working hours.
>
>
>
>
>
> _____
>
> From: aman gupta [mailto:ag[protected]@gmail.com]
> Sent: Saturday, April 14, 2012 7:43 PM
> To: [protected]@videoconmail.com; [protected]@vgmail.in
> Cc: S P Gupta; [protected]@gmail.in
> Subject: Complain regarding new fridge replacement major fault from factory
>
>
> To videocon
>
>
> * Customer care
>
> Subject : regarding new fridge not working from the time of purchase and not
> being replaced till now
>
>
> Dear sir ,
> I bought the VIDEOCON refrigerator model vcl0935H , serial number 2611 worth
> rupees 6500/- (bill number 20930) .
> Bought from ANJALIKA store 406 shopping center , Kota -324007 (phone -
> [protected]) dated 15 June 2011.
>
> After first start at home I found that after half hour no cooling was done
> by the fridge
> I immediately called to the shopkeeper , he told me that maybe gas leaked .
> Next day gas was refilled and again after a month he took the fridge due to
> issue of not cooling. till now five times it's been to service center and
> now from three month it's in service center for exchange.
> From three month Mr. Vijay ([protected]@gmail.com)([protected]) telling me to
> wait.
> This is a serious matter which should be taken care of other wise I will
> take action through court and do consumer complaint.
>
>
>
> Regards
> Dhruva Gupta
> ([protected])
> ([protected]@live.com)
> 209 naman residency , new Rajeev gandhi nagar,
> Kota Rajasthan
>
>
Customercare Thu, May 17, 2012 at 9:57 AM
aman gupta <ag[protected]@gmail.com> Tue, Jul 24, 2012 at 10:24 PM
To: Customercare <[protected]@vgmail.in>
Cc: devatech1 <[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
- Show quoted text -
sir/mam
now its 6 months and i have not recieved my fridge yet....2 months ago
it was said that immediate action will be taken but no action has been
taken . So now i will be taking action against your company as i said
before if now you dont respond in 2 days.
If i take the case to court , u guys then have to pay me penalty for sure.
Is this a joke or what ? I mean its been 6 month and no response.You
guys are worst and careless. I want you to forward this email to your
senior officer . I have attached the bill.
i will spread this matter all over the internet if still i get no response

please take action against your kota branch

regards
dhruva gupta
[protected]
kota rajasthan




AND NOW ITS BEEN 6 MONTHS FROM THE TIME THEY TOOK THE FRIDGE TO SERVICE CENTER AND NO RESPONSE

I am Balamurugan, I am getting message from videocon. That u have successfully subscribe to voice chat. I keep calling on 198 to deactivate this service, and they are even given the line to toll to log the complain. That Customer care number is always busy for 24/7. and they deducted 2 rs every two days without my permission, I Tried to DEACTIVATE it to sending sms " DEACTIVATE VOCH" to 54666, but getting error message "Invalid Keyword".
No other way to deactivate or contact. please be give some solution for that.

My mobile number is [protected]

Dear sir,

I am suffering from the problem of display Error E 30-4 & E04-4 on TV screen & Remote is not work properly with my vediocon D2H from last Saturday
My customer ID : 7671457
Customer name : Saurabh Ranjan
i have filed complain many times to the customer care center. Every call has been on hold approx.- 10-15 mints.
My complaint Detail :
complaint no. 1:
[protected] dated 21/07/12
complaint no 2 :
[protected] dated 21/07/12 and 10-15 call in a day.(21 & 22/07/12)till night.
But customer care executive not register my complaint, he tolled me now your problem has been resolved permanently. but again after half an hour same problem is repeated.
I have also filed my complaint 16 time via phone.
still no action is taken accept assurance of providing service as soon as possible.
please consider it materially.
i am waiting for your positive response.

Thanking you
Saurabh Ranjan
[protected]

my d2h videocon connection was not working and hence i asked their service persons to attend. they attended and found that the set top box is faulty. They replaced it and asked for the complaint registration number. I request that that a complaint registration number may be provided for getting activated the new set top box.
My customer ID: 22243030
M.P.Neelakantan Nair
BN 446A
Chithira
Bapuji Nagar
Medical College P.O. Trivandrum-11
Kerala

dear sir/madam,
due to charging problem , i gave my mobile to repair at that time they said that they will return my mobile with in 10/15 days..but till now ( 1 month) completed they didn't. every time they use to tell me that call after 1 hr and after 1hr they use to tell me it had not come from company and it will take two days...after 2 days again same process... i also requested them give my mobile i will repair it some other place but no response.

address.; sony ericsson certfied services centre
authorised services centre of videocon.,
hyderabad,chikkadpally .............[protected],,,,[protected]

my mobile is videocon 1654

Hi,

I am Vamshi Krishna Kola. I Work for Microsoft. I had a terrible experience with Videocon Washing machine. i have Purchased it before 6 months since then iam facing lot of issues with water leakage. I have informed the same to the servicing team and they come to my place every time I log a complaint and fix the problem temporarily. I strongly believe the issue is with washing machine and I asked for the replacement for the same. Since my washing machine is under warranty I request you to replace ASAP.

Respected sir
i wanted to lodge a complaint against my mobile service providers as they are unknowingly charging me for various schemes even tough i
am not activating any particular schemes.when i am trying to deactivate the scheme they are not ready to do so.
it is an incident of last month when i i was out for some work and had only Rs 45 left in my mobile i was charged for Rs 45 for some caller tune which i haven't approved because of which i was unable to inform at my home that i will be late for some reason.i had to face various difficulties due to this.i hope you consider the seriousness of my complaint and take necessary steps for the same.
my mob no : [protected]

videocon d2h is the worst service support, i had installed new videocon d2h 10 days before. and requested Movies now channel on A-la-cartel. till now i am not able to view this channel, i have called customer care almost 25 times. no one resolved this yet. everytime i call the customer care, i will have to explain the whole issue. cant they update this in complaint?... the worst service support, they will say i will refresh your channel, please check after few mins whenever i call them. i am frustuated with this. also amount is getting reduced from my account for this channel even i am not able to view this channel. my customer id: 71689403..

ORDER DETAILS:
Merchant Site URL : http://www.rechargeitnow.com

Order Number: R[protected]

Order Received: Jun 28, 2012

Total Amount : INR (Indian Rupees) 1075.00

Union Bank of India Debit Card Holder : Vijai Gupta

Billing Address : (As entered by the Customer)
Online Recharge Services Pvt. Ltd.Estel House, Plot No 126 Sector 44
GurgaonHaryana
122002India

Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 59.97.235.226

Money deducted from bank account but not credited to service provider. Pl. clarify.

Hi Dear,

I purchase a Videocon refrigerator model number D245-DX

PURCHASE DATE- 2009.

Same is not working properly since the time of purchase.Though, the compressor is in warranty still have been made to pay 3 times for the gas.
Two times I have been told to change the timer.Still at present it is not working.The service engineers put a LG compressor one time without informing us.No one is ready to take the hit.I am suffering because of the same.

Please help and get me connected to some authoritative person who can help to get the issue resolved.

Regards
Namita Asthana
[protected]

Sir ,
i have purchased a videocon d2h connection my customer id is 72027097 . I called the customer care number [protected] . the representative gave me details dat i will get a first month free subscription in which all the 375 channels will come pack cost around 370rs ..... then i placed an order for the d2h connection .... they installed the d2h but with 180rs pack .... and now no one is there in the customer care to listen the problem ... they have no details about the office in delhi neither the contact details of any person whom i can get in touch ..... i want that the commited pack should be activated for the month ..else to take the dth back and refund my money back .....
nitish kaushik
[protected]

sir/madam


I attended a call after that I got sms from videocon that VOICE CHAT has been activated and they deducted 2 rs every two days without my permission, I told the 198 customer care to stop this service three times but its still active and deduct 2 rs after two days . I Tried to DEACTIVATE it to sending sms to 54666, but getting error message "Invalid Keyword".

My Mobile No : [protected]

Please help me on this
Regards
H singh

Dear Sir

I am Ph.D Student from IITB, i am using Vediocon mobile network service(no. [protected] prepaid). They re ducting my amount by automatic activation of different type of offers from last two months. if i call to customer care center replying of all customer executive are busy..Could there any solution for this..

Thank you.