d2h Complaints & Reviews

Respected sir,
we had purchased your set of D2H on 7th Dec. 2011 it was installed at our place on the same day. After a month on 5th Jan when my husband tried to recharge the account online he had to create his login there it came to his notice that our address was wrongly upgraded by ur repesentative to avoid the correspondence problems by ur side he corrected the address. On 7th Jan.2012 we had recharged our account with 300 INR. at the same time we received the message that the next due is 7th feb. 2012.
Now on 30th Jan 2012 i m receving the message from ur side stating that my due falls on 2 feb. 2012. n m also recieving the phone calls for the same reminding me of the recharge. But when i contacted the customer care services than only i came to know that Rs 50/- were deducted from our Account due to the address correction.

Now that was not our fault it was the fault o[censored]r representative who had wrongly upgraded our address to ur system. I had launch complain for the refund of the same complain no. is 95550439, n was told that the query will be solved by sunday 5th Feb 2012. But in ur system it shows that the due is on 2nd Feb. 2012 .

It is my humble request to u to look into the matter n try to solve it as soon as possible if my service gets diconnected on 2nd feb. 2012 than surely im going to the consumer forum.
we were the customer of Z Dishtv for last 6 years but had never faced the problem though we had actually changed once the physical address.

Looking forward for kind cooperation


SONAL HANSOTI
Mobile : 91-[protected], [protected]
Resi. : 91-[protected]
E-mail : [protected]@yahoo.co.in

Surg Lt Commander (Dr) Manish Gulia [protected] ; [protected] H.No 505 Staff Quarters [protected]@redffmail.com
Sri Venkateshwaraa Medical College Hospital & Research Centre
Ariyur 605102
Puducherry

MG/VID/01/12 31 Jan 2012

THE SERVICE MANAGER VIDEOCON INDUSTRIES
Subject : Complain regarding Videocon LCD TV
Sir / Maa’m
I purchased Videocon LCD Hurricane 32’’ on 15th March 2011 from Visakhapatnam which was delivered to me on 17th March 2011 with invoice no [protected]. I started using it from September. To my surprise on 23rd Dec 2011 it started giving problem and suddenly no picture was coming. The power button started blinking on and off alternatively and TV was not responding to the remote control also.
The first complaint I lodged with the customer care was on 26th dec 2011 at 19:38hrs & complaint no CUD[protected]. I got a message that it will be serviced by engineer Mr Manikanda Prabhu. The engineer came after a number of calls, opened the TV, told a panel has to be changed which will take a week time.
Suddenly I got a message on 30dec 2011 at 18:12hrs that my complaint has been closed. But nothing was done till then. After this, I kept on calling the customer care , they kept on giving me the complaint nos. – CUD[protected] (30 dec 2011 , 18:45hrs) (cancelled on 6jan 2012 at 18:15hrs) ; CUD[protected] (6th jan 2012 ; 18:36hrs) (cancelled on 10jan 2012 at18:24hrs) ; CUD[protected] (19jan 2012 at 09:08hrs).
The engineer came on 25th Jan 2012. He serviced the TV and when he switched it on their developed a crack on the screen ; the picture was hazy with no sound. Immediately we told the engineer to inform his superior and when I talked personally talked to that person he was rude & told this problem occurred at my end and I didn’t knew what else he said as voice was not clear and he was abusing may be drunked or something? . The engineer told us to take the TV to service centre at Puducherry . Again we lodged a complaint explaining everything to the customer care (CUD[protected]).
Then I tried getting the contact no of the executives and talked to customer care representatives no. of times who assured me that some of the executive will contact me soon. I gave a call to the Aurangabad office and Gurgaon but was not able to get any of the numbers. Then I called to Chennai customer care on 27th Jan 2012 at 11:14hrs . Again the representative assured me that I will get a call from the executive staff that very day but again all in vain.
I just cant understand whats wrong with Videocon company how come it has become so insensitive to a customers problem . This is not acceptable. Now my new TV which i bought with a lot of hard earned money has been tempered with some Puducherry Videocon service centre people , and inspite of being polite and accepting their mistake neither these people nor their senior officer are acting on any of my request of amending the defect and i am left with no other option but to approach the consumer forum.
Kindly look into the issue and give me a reply taking into consideration the problems suffered from the non cooperation of the staff of your esteemed Videocon company.
Regards Manish Gulia
(all my complaints have been booked by my wife Dr Sandhya via her no [protected])

my d2h(Videocon d2h) is 47756491 with the name of Mohammad faruque Hussain, i have Payment deducted and recharge fail through this website dated 28/01/2012 time approx 02:30 amount 100/- was debited with my SBI bank Account in same day but my d2h could not be recharged till now, i have send many e-mails to this service provider, but i have not got any response till now, kindly help to recharge my d2h. otherwise refund my money in my card.

Subscriber ID[protected]
Order ID-R[protected]
Amount-100.00
transaction ID :IG89098432

sir/madam,

mera videocon ka sim card jiska no,hai [protected] kahin gir gaya hai maine kai baar aapke costumer care try kiya lekin wo meri help nahin karte actuly main mere sim card par jo id proof sabmit tha wo main bhool gayi hoon aur mujhe mera wohi no,chahiye to plz aap uski copy mujhe usi id proof se mil sakti hai to aap jara mujhe ye bata de ki kya id thi aur kiske naam ki aur adres kya tha to main aapka connection phir se use kar sakti hoon.

thanks,
shivani goyal

Dear Sir,
Correction my Sirname
I am Mukesh Eknath Koshti,I am videocon d2h customer,
My Customer ID 45768915 and Mob:-[protected]. Please
correction my Sirname, Koshti but bymistake you write my sirname posti. so please do needful to earliest, and conformation message
send my E-mail ID. is [protected]@gmail.com

Thank you
Mukesh Koshti.

my handset is vediocon-V1655, its display is being darken day by day, some black spots are blakening the screen of my handset... there is no physical damage as per my knowledge.. but the compnay tels it as physical damage.. and they are not taking my hand set for repairing in warranty period... as my warranty period is remaining... plz let me know the solution how i can proove it to be not a physical damage.. and a genuine problem....

dear sir/mam,

my friend purchased videocon mobile on 08/09/2011.this mobile repaired on 23/12/2011.the mobile give to the servce centre on 26/12/2011 in chennai(vadapalani) under the the warranty o , rupa said to me who staff of the videocon service centre,when we serviced call to you then you will collect. service centre jop no ;3612 .day before day call to my friend your phone had serviced it come and collect . videocon yesterday my friend came service centre asked them we are searching the mobile we will call back when we found the mobile .all of the staff in this service centre not respond to all the customer .kinly help me to get the mobile as soon as possible

I am raising complaint from the past 1 month my amount is not credited to my account from old setup box to new setup box. You can able to see the complaint numbers raised for account numbers.

Last complaint number 88932812 is not yet resolved this number is maintaining from the last 25 days and my issue is maintain for the last 3 months.

How many times i need to call D2H executive for credit the account? All are cool and saying, task is assigned to billing team as high priority they are not get back to us for job closure.

I don't know whether you guys know the feelings of end customer. I have invested for watching TV and your sales team promised me your amount from old setup box will credit to new setup box. Moreover, three supervisor has been contacted for amount. Three supervisors are doing only post master job. There is no difference between executive and supervisor. Supervisor is also not in the mood to react with end customer query then how can i able to expect from executive. After sometime supervisor is also not ready to attend my call (they initiate the executives to say "Not Available"). I don't want to specify the names of executives and supervisors. If it is not happen till start to end conversation between the executives list will be published with recordings. They will say another thing called i will ask my senior manager to call in one hour. But, no calls from the executive/manager/sr. manager. What a lethargic fellows?

You guys always need to have one cool statement wait for another 24Hrs. I have waited till yesterday but my problem is not resolved. Kindly check from your database, from ([protected]) how many times executive has attended the call and given query has been initiated. I don't know, from the start of step it is not a query its a trap for my money.

Each and every time it is raised as High Priority, but billing team is not get back to us. What the billing team is doing for my query for past 3 months? 3 Months billing team is not able to resolve the query from old balance to new balance

i have two connections. they are giving heavy discounts on one connection but not giving any discount to the one i m using. pls help me. [protected]@gmail.com, [protected].

dear sir,
i virendra kumar customer of videocond2h, customer no.[protected]. videocond2h service use 23 sept 2010. this year my service expire 08 oct 2011, but before service expire recharge my a/c. videocond2h Diwali damaka offer 11 month recharge gat two month free. i recharge 29 sept 2011,Rs 1820/ my videocond2h service extanded 08 nov 2012 but last month my d2h service time dudctade 19 oct 2012. I com plane customercare but no action taken. please help for n.a.

thankyou

Hai

I'm gunaseelan

your customer.

Please tell me Sun music and other tamil music chaneels are you broadcasting in stereo? (Sun music, isai aruvi, jaya max etc....)

I'm not hearing stereo. only mono.

I'm hearing videocon d2h audio like 1980s AM Radio quality.

I'm already check my receiver settings. stereo setting done.

Are your technical team is sleeping?

I'm already told that your customer care.

Please change your customer care name.

Your customer care is i don't care customer team.

Please tell me how to surrender Videocon d2h to you.

Please tell me your other products like tv, washing machine, etc quality poor?

Please hear SUN Direct channels. Sun direct audio and video quality excellent.

Please tell your technical team to hear sun direct audio quality.

Your customer care persons cannot understand anything. (Very poor Technical knowledge).

Your d2h engineer tell me thru phone i'm not responsible for poor audio quality.

Please check my d2h settings.

if your technical team is sleeping customers change to other dth operators.

wake up your technical team.

Pl tell me are you telecasting sun music in stereo?

how to surrender Videocon d2h to you.

Today your engineer told me thru phone "Stereo.....?", Stereo means......?

What stereo?

Good engineer team. Keep it up........

Your customer care executive told me Why u purchase videocon d2h?


Pl tell me how to surrender Videocon d2h.

if i'm surrender videocon d2h are you refund to me?

I will change other dth operators.

Your customer care executive attitude very worst.

Videocon d2h is worst dth in india.

Customer care, Audio quality, engineer etc.... worst.

i'm not fool. you are telecast sun music only mono.

only left speaker sound hear in right side speaker. no stereo sound.

I'm already call logged 2 times.

This is not set top box problem. Chutti tv and other some channels

hear in stereo. but sun music hearing in mono. so, this is not set top box problem. This is your telecasting

problem. kindly check your end.

This is with reference to installation request made by me on videocond2h toll free number[protected]. I have got free Go Live Kit (GLK 6201) with my LCD TV.

First time, I called up on Dec 10th, 2011 and spoken with your executive. He told me to buy Rs 1000/- recharge voucher and call back.
I purchased the voucher and call back on Monday Dec 12, 2011. I have shared PIN and contact details. He has not asked me for the recharge voucher and said that they will need it later. He is forwarding the request to Back end department and they will call me back.

I called up again on Dec 14, 2011 on same number. I have asked the executive about the status of my request and reference number to my request.
He said that there is no reference number they are maintaining. They just receive the request and transfer information to back end department. I asked if there is no system how is he surely saying that my request is in progress. He simply answer that it is his assumption.

I wanted to talk to the sr guy and he agreed and disconnected the phone. This happened 7 times. I spoken with 7 different executive. Initially I have not noted the names but later I did. Name of executives are – Monika, dhruv, shyam, Shohib, Anand. All said the same thing that they are transferring the call. Finally, I said Anand to request Sr. to come on phone and not transferring as it is resulting to disconnect. Anand agreed and I was able to speak to Mr. Milind.
Mr. Milind accepted the point and after a long discussion, he has given me complain Number[protected].

I have following serious concerns and complain:
1. My free go like kit is valid till Dec 15, 2011. If not installation than I not only lose the benefit I got with my LCD but also 1000/- recharge voucher.
2. Why has executive asked me to call after purchasing the recharge voucher? Why has he not logged the request for installation on Sat and forwarded to the Back End department?
3. When any customer is making request for installation why is no reference number giving back to the customer?
4. Why is no request status available to customer care?

This entire process cause lot of tension to me even before I become Videcon D2H customer.

My purchase of the product of Videocon D2h was from HS18 as a discount offer of Rs 900/- as installation fees. Before I install this product I had spoken to the customer service team who told me that I can later recharge for Rs 50/- or Rs 60/- monthly based on whatever channels I would prefer. The customer care person told me that the engineer will come within 48 hours and install the D2H connection. After 48 hours when the installation was still not done, I called up customer care they informed me that the installation is already completed. I was suprised! After 15 mins they called me and apologies me and told the engineer will come in next 24 hours.

When the service engineer came to my home, I told him that i am currenly paying only Rs 100/- per month for my cable operator, I reconfirmed with him whether i can recharge for Rs 50/- per month, he confirmed that and said that I can enjoy the benefit of south Indian channels. After the installation when I spoke to customer care person, I get a response that minimum recharge is Rs 150/- per month, which is a false commitment. Prior to the installation I was using local cable connection which cost me only Rs 100/- per month where I get the benefit of all channels. Now I am being told to spend Rs 150/- to get these channels? No one would accept this false commitment. I have not used the services and want the videocon engineer to come and take away your product and refund Rs 900/-.

Just to add on, the customer service guys are not at all cooperative. I was talking to a guy named Raj (claimed to be Manager) who disconnected my call. I called back within next 2 mins and told the agent i want to speak to Raj, he went to call Raj and came back and telling me that Raj has left for the day.. (how funny!)

Please feel free to reach me on [protected] to update me on the status.

Customer number: 60182539
Work order number: 9355427
Complain Number: 87441486
Nodal desk esclation number: 87441486

Thanks!

Dear Concern,

We had taken one new connection of Sun Direct DTH on 11.Dec.2011, which our Smart Card ID is [protected] & Address is G-131, Ground Floor, Alfha II, Gr. Noida. After installation till date (13.Dec.2011 - 17:30) we are not able to see any program thru this. Bcz each and every when we start the TV we will get an error message (E 48-32 - E37-32 - E52-32).
Also we had informed the customer care at Delhi[protected] on 12.Dec.2011 - 13:40 whose request no is 1-[protected], from which we had got a response that with in 48 hr the complaint will be resolved and DTH concern technician will make a phone call. But till we haven't received any call from any body regarding my complaint. Also we had made the same call to the customer care today by 15:00. We are getting the same message which we had got yesterday(Now there is 22 hr left, wait till tomorrow (14.Dec.2011) noon.
Can we get any right service from your end.The connection was very new and from installing date we are not able to watch any of the channels.


Regds,
Sujith Jose T
[protected]

i have purchased a videocon satellite lcd model no 2202 under "VEDEOCON PAISA VASOOL OFFER".

CUST ID[protected]
sir when i purchased my product the shop keeper told me that i will get 2 years of D2H subscription free and also 6000/- rupee of bond from videocon company under videocon paisa vasool offer. i m still waiting my bond from videocon d2h .

Hi All,
I have ordered Videocon D2Hthrough online and one they have promised me that they will give the connection max 48 hrs
even after if we call the call center no proper response and not getting the connection finally i got a response saying my customerid is already used by some other person and got connection in Cochin.They have promised by 10 th evening 5 'O' clock they will give connection and i have wasted my entire day finally i called the person and again i received the same response my id is not activated.
So please be aware they are looting our money like anything and don't trust .I guess only Abishek Bachhan i getting connection with in time and not others.
ORDER DETAILS:
Merchant Site URL : http://www.d2honline.com
Order Number: D2H[protected] Order Received: Dec 7, 2011
Total Amount : INR (Indian Rupees) 2890.00

Thanks and Regards,
Gopakumar

I purchased a videocon d2h HD satellite box on 23.11.11. My address was wrongly entered in your records. please correct my address in your records

Name : K0TESWARA RAO, A
customer ID : 59931091

Address : Railway Bungalow No. 19/B,
Prabhat Nagar,
GUNTAKAL,
Ananthapur dist, AP
Pin - 515801

Respected Sir,
i have purchase a D2H connection from my cousin named Mr. Mansukhbhai Tailor n i would like to transfer it to my name as follow : DASHRATH P BOTE residing at G 83 SHREE SAI KRUPA SOCIETY NEW VIP ROAD BARODA - 390 019
I hope you will do the needful

Sir,
I have not received offer for which i have paid.
Details-
On 24/11/11, at 6:35 pm i received SMS from Videocon D2H- ''Recharge by 6 months and get 4 months extra.
I talked with customer care executive and he said that u have to recharge with Rs.1050/- and after that make a call and ask for the offer, then we will change your basic plan to Rs 175/- per month and you will get 6 + 4 months extra as per offer. I recharged my account with Rs 1100/- on 25/11/11 and made a call to customer care executive for the offer. He said " i am deactivating your previous packages and changing your basic plan to Rs 175/- per month to get offer of 6 + 4 months free." (my d2h was not activated for last 2 and half months, hence i got the offer).
After 24 hours i made a call and asked for non-activation of offer. But they said- you will not get the offer. In three different calls, all three customer care executives gave me different reasons why I didn't received the offer.( number-[protected], I talked with Mr. MANGESH BUSGAR, Team leader, Pune) I recharged for skim of 4 months free on 6 months recharge, otherwise there is no need to activate. Solve my problem and give me the offer.

Mr. Prakash Raul
Cust. Id.[protected]
Anjangaon (surji)
pin- 444705
Dist- Amravati, Maharashtra.

i was trying to recharge vedeocon d2h online,ammount Rs-300 was deducted from my SBM metagalli ind. branch,mysore vide no.CCA11/CNS780, IG68559930 transfer to [protected] to inb avenues ind. pvt. ltd.recharge of ammount deducted from my account and not recharge of vedeocon d2h connection and not refund back that ammount to my account so please refund that ammount


thanking you

narendra r sonkusare
mob-[protected]