d2h Complaints & Reviews

i srishavi purchase videocon washing machine on 26/1/12,after six months onwards giving lot of trouble,i logged a complaint in customer care,the srevice people attended with out getting any solution,again and again i register complaints.with out attending our place the servicecentre people closed the complaints,complaint no:hyd[protected],hyd[protected],hyd[protected],hyd[protected],hyd[protected], on november 27 one person from videocon service attended and inform that there is problem with pcb, he took old pcb and promised to replace with new pcb.no one came to repair my washingmachine,many times i called servicecentre,atlast one person came to replace the pcb and asking to pay 3200,in warranty peroid only i given complaint, but service people does not solving my problem,please repair my washingmachine,and next time dont cheat the customers .............srishavi [protected]

Dear sir,
I have purchased a jumbo 34 Tv on sep. 2008 from jaipur.
In a guarantee offer of after 2 year & 11 months we will get plasma 32.
But after 4 year and 4 months we will not got this tv.
We reminded many times to our dealer as well as company members by personally and by telephone.

dear sir/madam,
I am Praveen Kumar from Himachal Pradesh.
[protected] this is my Videocon number(Punjab).I want its PUK number.
I am in Himachal Pradesh so I have no source of talk with Videocon customer care.
So please send my PUK number in my Himachal's number or [protected]@gmail.com or [protected]@gmail.com this id.
Please I am so thankful to u.

Please its my request that gave them a harsh punishment so that they can never cheat customer or promise for wrong things. i am trying from last one week for refund but videocon customer care just making me fool. just saying wait wait it will be done even my services got disconeect.Not even after that they are doing nothing and my neighbors asking for the money whom had purchased 3 connection on my id.Just because of wrong commitment by videocon i m going through tough time harassing by them as well as getting mentally ill.
please help me.

Hello Sir/ Madam,

I am currently subscriber of Videocon D2H. On 27-Jan-13, I shifted my house and had requested for the transfer of connection to my new house address. They sent a Service Engineer to fix the Dish. For this the company had charged my INR 250.00 for the Dish installation to a new location. However, since 05-Feb-13, 22:00 hours I am not getting any signals and unable to view the channels. Please find below the sequence of my interaction with the Customer Service Executives:

06-Feb-13, 10:30 am
I called up the customer care on 06-Feb-13, at round 10:30am and asked them to send a service engineer to fix the connectivity. They said that they will be charging INR 125.00 from me just to send the Service Engineer, mentioning the reason that my warranty period is over. I do not understand that why a question of Warranty is there. I am not asking them to repair my Set Top Box. The only reason I do not get signals is because either the installation of Dish was not properly by the Service Engineer (while installing the Dish at my new location) or there is some technical glitch on the company’s side and for which I should not be paying any charges as this is not fault at my end.

However, when I denied paying the INR 125.00, the customer Service Executive said that they will not be able to resolve the issue unless I agree to pay INR 12.00. Following this conversation, I had asked the Customer Service Executive to deactivate my connection and requested for refund of advance rental I had paid on 01-Feb-13 for the period of 13-Feb-13 to 16-Mar-13. I was told by the customer service executive that their back end team will call back to schedule for refund within 4 hours.

However, I was not given a complaint number of the complaint I had registered with the Videocon Customer Service Executive.

06-Feb-13, 12:50 Hours
I again called the Customer Service to check the reason why the backend team has failed to call me to discuss on the refund. Again, I was told that it would take atleast 4 hours from the time of lodging a request for the Backend team to call me. I waited till 17:30 hours for the backend team to call up. This time I was given a Complaint number (Complaint Number:[protected]

06-Feb-13, 17:45 Hours
I had again called the Customer Care Service and this time I am being told that it takes 24 hours - 48 hours for the Backend team to call back. This shows that every time I call up your customer care I get information which is false. There is no clear information being provided by your team as to when and how will my money be refunded.

07-Feb-13
I got a call from Ms. Ritu from the Retention Team. She mentioned that they will not charge me for INR 125.00 and they are willing to send the Service Engineer to rectify the problem. Since, I was not getting any proper response and as I had already filed for deactivation of my account, I had asked another service provider to give me a connection.
When I did mention to Ritu about the same and asked when the company will refund me the money, I was told by Ritu that the policy of the company does not allow any refund once the account has been recharged.
However, I also explained her that I am asking the Videocon D2H to refund advance rental I had paid on 01-Feb-13 for the period of 13-Feb-13 to 16-Mar-13. Despite she refused to refund the money back.

I have also written several emails to the Nodal Office, Karnataka (nodalofficer.[protected]@d2h.com) seeking their intervention in resolving the matter and refund. They have not yet replied to any of my email.

My Concern:
I do not understand that why a question of Warranty is there. I am not asking them to repair my Set Top Box. The only reason I do not get signals is because either the installation of Dish was not properly by the Service Engineer (while installing the Dish at my new location) or there is some technical glitch on the company’s side and for which I should not be paying any charges as this is not fault at my end.

I am not asking the Videocon D2H to refund the money for the current month. However, I am requesting them to pay advance rental I had paid on 01-Feb-13 for the period of 13-Feb-13 to 16-Mar-13.

The only hope I have is to reach out to you and seek your intervention to resolve this issue.

My details are as below:

Customer ID: 44952702
Account No: 4468228
Customer Balance: Rs. 515.31 (This includes INR 375.00 which I had paid via Credit Card during the first week of Feb, hoping to continue the service)
Due Date: 16-Mar-2013

My Info
Name: RAHUL KIAN MEHTA
Contact Details: H.No: 26, 3rd Floor, 6TH Cross, 8TH Main, S B M Colony, Brindavan Nagar, Mathikere, Bangalore
District : BANGALORE URBAN - 560054
RTN :[protected]

Respected Authority,
I am a subscriber of Videocon D2H & my customer id is 50678697. I am facing 'signal not available' problem since 7th February 2013. I had faced similar problem on 3 December 2012 & I was charged for the service. I had 4 customer care numbers ([protected], [protected], [protected] &[protected] but none of them was working & I didn't even receive any notification about the change of customer care phone numbers. On 10th February 2013, I finally got the new customer care number from the Videocon D2H website. It has been just 2 months since the last service call which was for the same problem & now they want me to charge again for their fault. I pay money to them so that I can enjoy uninterrupted service but they are neither giving me the good service & also charging me for the service calls. If signal is not available then what can a customer do? It is Videocon's responsibility to provide us good signal quality because that is what we pay them for. Since I am not able to use the service right now, I will also lose the number of days from my subscription till the problem is fixed. I am mentally & financially frustrated due Videocon's negligence to their customers. If my problem is not resolved soon then I have no option but to move to the consumer court.

Regards,
Prakash Suryawanshi,
Flat No.18, Sushil Apt,
Lane No.4, Paramhansnagar,
Paud Road, Kothrud,
Pune, Maharashtra, 411038.
Contact: [protected]

i want stop my only service "Ten cricket" how can you start this service without my permission i want to go to consumer court. i want refund this pakeg money also
and stop now this time other wise i want to go to consumer court.
my id 27515302
let me know how can you start this.......

pls reply as soon as possible and also stop my pakeg in "Ten cricket " only this

Respected sir,

This is regarding picture freezing problem in my videocon d2h customer id no: 6914410.
The details of the case is as under.

(1) i had purchase videocon d2h satellite lcd from vijay sales ahmedabad two and half year ago.

(2) although i do not have enough money, i had purchased this product by using my credit card on emi basis.

(3) at the beginning company has provided admirable services during delivery and installation of the product.

(4) after installation during the very first month it comes to notice that there is a some audio/sound problem with the product.

(5) i have lodge complaint to the company on the toll free line.

(6) on lodging of complaint company engineer has visited my product more than 10 times but could not solved and thereafter service station in
Charge at ahmedabad has advised me to submit the product with him and they have kept my lcd under observation about a week.

(7) after a week videocon service station has given my product back and but after harassment of about a month i have to start to face new
Harassment from company side is about a huge/loud noise. At the point of one my lcd gives the voice at range of about 15 points. And i was
No able to use it at night.

(8) however, i have decided to give up this issue for my mental comfort and avoid to lodge further complaint.

(9) thereafter, excluding noisy sound my product has given my full satisfaction & i have also smart response from the videocon.

(10) from last two & half moth i am constantly received picture freezing in videocon d2h in serilas & picture channels. Other channels
Like discovery, nat geo, fashin, care tv, cartoons etc are running satisfactory.

(11) at first when i had contacted company on his toll free no they have give the reason that due to humidity in atmosphere or rain it was happen.

(12) but when i have lodge complaint company has intimated that i have to pay rs.150/- as visit charge and if any part required to be replace would
Would be charge extra.

(13) on constant requesting/arguments with the company supervisor at last they becomes ready to provide me free visit but with the condition that
If any parts required to be replace i have to bear the cost of it.

(14) company engineer has visited my location on 23.01.2013 in connection with work order no 15273640 and after doing some setting he has
Intimated that he has made all setting according to the company guideline and guide us to observer the picture quality for next two-three days.
If the problem still not solved i have to replace satellite smart card of my connection. But after his setting my noisy sound problem is solved
And i have got relief from it. If service station had initially made the correct setting i do not have to suffer harassment due to noisy sound for
Tow years.

(15) now i can not understand that if other channels broadcasting are satisfactory and then how can company engineer judge that the problem is
Due to the satellite smart card or some hardware problem.

(16) thereafter like and obedient student i have got replace my satellite smart card @rs. 225/- by company with work order id:[protected]
On 01.02.2013.

(17) but thereafter my problem is till date not solved.

(18) now i am tired with this product.

(19) on constant harassment from the company side i request if any one from the company to help the customer about picture freezing
Problem especially in east region.

(20) if my problem will be not solved within a week i have decided to change over the tata sky/reliance/airtel tv.


Thanking you,

(Bharat. K, modi)
Ahmedabad-380051.
Cust id: 6914410

My further details like address & contact number etc. Are available with the company.

I Romesh Kumar Kain want to inform that on 10th january 2013 i placed an order with order no.[protected] on D2H Shop . it was an induction cooker of company vox and we received on 14th january 2013. i am appreciating that we received it in very less time but i am not happy with the service provided by d2h shop . we got a defective piece . we called , messaged, mailed infinite times but no good response we obtained from the shop . once we switched on the product and after 5-6 minutes it automatically switched off and within 24 hours we added a complaint in d2h shop but we haven't got any response . we added a complaint on 26th january as before that wiring was going in our house .we are fed up of this service please help us and provide us justice. kindly help us and please reply as soon as possible.

I have buyed an videocond2h on 5/1/2013 and my customer id[protected]. now i am not able to view any pictures in my television. i have contacted with the customer care but they have not handled the problem seriously..it has been too long to make the complained...please solve the problem as soon as possible...
i am facing lots of problems for this..

thanking you
pronoy dey

I bought a message pack for 34 rs. on 16th dec 2013 which was valid till 16th january 2013 and my money got deducted for msgs on

(1) : 2 Local SMS : 1.00 * 2 = 2.00 Rs. + 1 National SMS : 1.50 Rs. = 3.50 Rs.
(2) : 1 National SMS : 1.50 Rs.

Total Money Deducted from my no. [protected] is 3.50 + 1.50 = 5.00 Rs.

My SMS pack was active and around 790 free msgs were left then i called customer care on 11th jan to complaint about it and their senior employees told me to refund my money & they will register their complaint after 1 day, 1 day came, 2nd day past, 4th day past, on 16th of jan, dey wrote my compaint and send me complaint no. : 169199 which was schedulet to be resolved on : 18 jan, but nothing happened till now, And now, on 20th jan, i jus called them and talked to a guy named ANOOP for 17 mins. on customer care and he told me to refund of my balance in 24 hrs & then i asked for my new complaint no., he told me as i will hang up, i will get it thrugh SMS, but i didn even get new complaint no...
I am literally frustrated and lost my patience, they are wasting my precious time...
I am not finding any solution for this, I am Software Engineer and i can not waste my time like this, i have called them 10 times, but no +ve response...

Sir,

I bought Videocon Washing Machine on June 16th, on December 10th Washing wheel got damaged, i logged a complaint on December 15th and a person checked on December 20th after 6 times calling and he said they need to replace the wheel. Today date is 20th January i.e. 35 days we were calling daily but no response. I escalated to Manger and also higher authorities but no one cared. The mistake i did was buying Videocon product, the service is too bad.

At the time of installation, I was charged an amount for it by videocon d2h guys, but instead o[censored]sing a new cable, they used an existing cable of my old cable operator, without informing us. Now that old cable is faulty and the videocon guys are asking me charges for installation of new cable.

I have lodged a complain, but an still being made to pay the charges. My complaint no. is[protected]. It is frustrating to see a company not use original cable, even after charging me a separate installation charge while buying a new product. (Also the most surprising thing is that, their engineer only pointed it out to me, saying that no new wire has been used while installing, and yet they want to charge me for a new one).

Wouldnt recommend anyone videocon d2h after this

i am having videocon D2H connection consumer id 48252671.I am having a viewing problem for last few days and when i complain online they where not able to clear it and now they are asking money for sending service agent and the online agent is arguing with me when i tell i will put matter on consumer court. As i am taken a connection paying money and paying monthly charge its my right to get it serviced I believe, what should i do

Dear All,
I am Deelip Gallani, my cust.id is 63543597,I had recharge my account on 1st Jan 2013 by Netbanking (HDFC BANK) but not recharged successfuly ,My account is debited by Rs.265 but my d2h account not yet done details are as follow..
Narratiom 6064463-TechBharat Business
Cheque/Ref. No.[protected]
Value Date 01st Jan 2013
Amount debit=265.00

Pls Solve My Problem .

Regards
Deelip Gallani
[protected]

MY Customer ID IS : 83245740 AND MY PACK IS PALTINAM HD
PLZ DWONGRDE MY PACK 2 GOLDHD I SEND MAIL 2 VIDEOCON D2H BUT NO RESPONCE PLZ DWONGRADE MY PACK THX IN ADV......

I have Recharge My Videocon DTH (customer ID[protected] through net banking & Rs. 1000/- debited from my account on 22.12.2012 but till date not recharge my DTH account . i send my bank account statement to DTH customer care as per their requirement & i give all details regarding this transaction but till date my DTH Not recharge.

Arvind

Hi Team,

Yesterday(26/12/12) i have purchased D2H connection from Online, My customer id is 86121275.

Today i got the call from local service station for installation of the device, but they asked extra 250 for installation, for that i have asked i have already paid 300 with the package then why and what for this extra 250, for that they told me that if you what to get installed you need to pay extra 250 then only they will sent men for that.

i refused pay that extra money, but he told that i need to pay extra money and cut the call.

Is this extra 250 authorized by Videocon d2h? then why it is not mentioned in Website? Is this will be the case for all the serive what i will get from Videocon?

I want to my Videocon D2h need to be set properly with proper device(no backside black work for paying extra money) without any extra money

If needed i will give the phone numbers ,

GnanaPrakasham T.
gnanaprakash.[protected]@gmail.com
[protected]

Dear Sir/Madam
I have Recharge my Videocon D2h three time through my HDFC Net banking my account three time debited Rs 1400/. But my Videocon D2H not recharge. My Videocon D2h cust.id is 70206905.
Details:
(1)
Narration[protected]TechBharat Business
Cheque/Ref. No. [protected]
Value Date 23 Dec 2012
Amount debit=600.0 0
(2)
Narratiom[protected]TechBharat Business
Cheque/Ref. No. [protected]
Value Date 23 Dec 2012
Amount debit=600.0 0
(3)
Narratiom[protected]TechBharat Business
Cheque/Ref. No. [protected]
Value Date 25 Dec 2012
Amount debit=200.0 0

Pls rectify this my problem .
Rajesh Kumar
Email ID: [protected]@yahoo.com

Hi

My name is Ravi kachwala and I want to get justice from the on of the mobile provider name videocon
I am using videocon prepaid mobile sim card since last one year my mobile number is [protected] I recharge with 46 rs and get 200 local mobile minutes every month however before recharge I called on customer car IVR number which is 121 on 22 december 2012 to know about prepaid recharge plan and I heard from IVR about the same recharge plan of 46 rs 200 mobile minute for 30 days do I just recharge with the same amount but on 23 December morning I come to know that I just gate 130 minute for 15 days so I call on customer complaint number 198 and a spoke with customer care executive and let them know about my problem but instead of solving my problem they just said sorry and didn't help, so I feel this is wrong with me as being a customer this is not just about for 46 rupees or about 130 minute but this is misguidence of company to its consumer and company's poor quality of service as changing recharge plan wihout making change of company's IVR so please notice this and help me to get justice from the company you can contact me on my number which is [protected] and [protected]


Ravi kachwala
[protected]
[protected]
Ravi.[protected]@yahoo.co.in