| Address: Bangalore, Karnataka |
My Videocon DTH Customer ID is 63416102. On 6th May I changed my location within Bangalore. So I have made a Request to Videocon DTH to De install my Hardware on 5th May under the request No:[protected], for which charges was Rs 100. On 7th May 2012 I had made another request to Videocon DTH for Reinstallation for under the request no:[protected] for which charges was RS 200. So total charges of reinstallation and De Installation was Rs 300, for which I have recharged my account on 7th May, 2012 with Rs 300. Previous to these I had made one recharge on 14th April 2012 for the New South Gold Package for RS 180, for which I was, suppose to get the service till May 14, 2012, but suddenly the service was stopped on May 9th 2012.
On the basis of enquiry in the customer care under the complain no:[protected] it was found that the amount of De installation charges of RS 100 was deducted twice, and was told that it will be refunded to my account within 24 hrs, but it was not refunded, so another complain was made under the complain No:[protected] on May 11, 2012, again 24 hrs time was given, but the money was not refunded. So another complain was made on 12 May 2012 and was told now it will be definitely refunded within 24 to 48 hrs but nothing was done.
So now my question to the higher authorities of Videocon DTH is that, whether I should be refunded with the amount of RS 100 or not? If I do not get any response for this then I should think and I think everyone will think that this is the policy of cheating by Videocon in which higher authority have the consent.
Then my question to Videocon DTH is that can they become rich by cheating the customers in this way? Because ultimately they are acquiring the curse of the customers and not the goodwill.
Aug 13, 2020
Complaint marked as Resolved 
Sub : Videocon silver jubilee offer 15 Jan 2012 to[protected]
Kindly inform that as per above scheme we have bought some videocon
product from your authorised dealer as per detail bellow :
Name of authorized videocon dealer :
AKSHAR SALES - OPP. POST OFFICE - City - Amreli (Gujarat) India,
Contact Number :[protected]
Name of puchaser : Om agri inputs (Paresh Lathiya) - At. Chital ,
Dist- Amreli, Gujarat, India, Mo:[protected]
Bill No. Date. Name of videocon product.
Model No. Quantity
c/b 1191 31 Jan 2012 21" CTV 200watt Flat
Vos 21 5
c/b 1191 31 Jan 2012 Ac 1.5 ton
Vas 53 1
c/b 1273 19 Feb 2012 Washing machine atlantic
VT60VTGL 1
[protected] 1
As per above detail, we have bought videocon products in time duration
as per your scheme.
We demanded silver and red redemption voucher from dealer, But not got
from him, as he said that you can not get voucher because dealer
bought
these all product from company before scheme started.
But our objection is as per company scheme, we have bought all these
products in scheme duration so as per your scheme we are eligible
2 silver and 5 red redemption voucher.
So please send us these voucher via your dealer (Akshar sales -
Amreli) and inform us.
We extremely believe that before going to 'Grahak surakhsha' and all
the things , Its better to request to you.
Thanks,
Paresh Lathiya - +[protected]
(Om agri inputs, Amreli)
-----
Dear Customer,
Thank you for choosing Yebhi.com. We appreciate the opportunity to assist you.
This email is in response to your email dated 4th March 2012 regarding Videocon silver jubilee offer.
We request you to please contact at [protected] regarding your query as we have a specialized team whose taking care of videocon related queries. They will check and help you accordingly.
For further questions/clarifications feel free to contact us via Email or or 24x7 helpline number[protected], we will be glad to help you.
Thanks & Regards,
Pooja Mathur
Customer Support,
Yebhi.com
"Customer -First, Second, Third"
[protected]
Hi puja,
Initially we have called your customer care. They sugested to write email. As they said we don't know exactly terms and conditions and all the things.
Thats why I mailed to you.
Again you are telling that call to customer.
I don't want to be in infinite loop. Please provide us solution for this issue.
Thanks,
Om agri inputs,
Paresh Lathiya (+[protected]
[protected]
Dear Om,
Thank you for choosing Yebhi.com. We appreciate the opportunity to assist you.
This e-mail is in response to your e-mail dated 5th March 2012.
We would like to inform you that as we have forwarded your request to the EMT India's concerned department. They will check and contact you at the earliest. For more information you can also call to EMT personnel on this contact number[protected].
For further questions/clarifications feel free to contact us via E-mail or 24x7 helpline number[protected]. We will be glad to help you.
Thanks & Regards,
Manish Gambhir
Customer Support,
Yebhi.com.
"Customer -First, Second, Third"
----
Manish (Yebhi support)
As per our last conversation you told that we will contact you soon.
Am waiting to solve my issue.
Although I have made big purchase videocon product, Am not getting
redumption voucher ...
Why?
Am always saying that before going to Grahak suraksha and court case
and all the things, iits better to talk to you...
Paresh Lathiya,
Manager, Om agri inputs,
Amreli, Gujarat, India
+[protected]