d2h Complaints & Reviews

Trai compliance channels are not available in spite of available balance in my account. Repeated complaints have been lodged in the midnapur (W. B) office. But so far the problem is not attended. Kindly do the needful. None of their customer care service numbers are available. Tried for more than a week. If not attended to, need to be penalised heavily

On 10/03/19 suddenly my paid channels stopped. Displaying, "e 16-4 the channel is not part of subscription". Where the channels are part of the subscription as well as i had sufficient balance on my account. I had mailed the customer executive on the same day but no response from there end. Luckly on 12/03/19 i got telephone line and they start the channels. My complain are as follows:

1) when i asked the customer executive about the stopping of channels he replied it is technical fault from my side. I asked how it is my fault he repeating the same word. The executive to hide there fault mislead me. Without no reason they stopped channels

2) when i asked the senior customer executive (Sayan raj) why the daily charges deducted for the date 10/03/19 and 11/03/19 where the channels are already stopped. He told me it is charge of the dd channels. Whereas the dd channels are free.

3) i had made complain through email with the nodal officer westbengal (Srabani deb) several times. Till now no reply from her end.

The company have no responsibility towards their consumer. Not a single mail reply neither from the customer executive nor from the nodal officer as well as the executives mislead and ill behave with the consumer.

Kindly take necessary action against the videocon d2h.

Sd/-

Arghyaraj basu
Consumer id : 95674535
Email:arghyaraj. [protected]@gmail.com

The service provide is not giving proper telecast.

For the past one month on switching on it shows the card is not inserted properly. I have informed to videocon d2h so many time. But they're not taking any action.

After collecting advance money from me they are cheating.

Please take necessary steps to provide the service or return my money back.

Thanks,

N. Saravanakumar

All the channels which we have subscribed are not there in the list to watch.
With great difficulty we have selected the channels and used to see it.
Now the said channels are automatically unsubscribed. Unwanted channels are there.

I'm trying to login but there is problem with the site

Worst service the balance lying in my account approx 800 is of no use. Actually i lost my peace by paying money to videocon.

Kindly resolve the problem

Nagaraj cust id[protected]

Contact [protected]

Resp sir,
I am having my d2h connection, but when i am trying to call on customer care numbers no phone connects and there is no officer for explaining about the plans.
We recharge but how can we select plans. There is nobody to guide.
Sir i am trying to contact regularly but never contacted on phone with customer care officer.

Kindly help us
Our connection number id registered with following number.

[protected]
Madhukar gupta.

I'm a customer of videocon d2h. As per new trai rule, customer can choose there own channels and pack. So thats why i'm tring too much time cc no. Of videocon[protected] but they always say one stupid line "the line is busy". I have tried too many time with variable time but they always say that one line. What is this nonsense?
When i recharge my d2h then not display all channels which is i choose in the past package, so i'm not recharging my d2h.

Videocon d2h is giving very very very bad service to there customers. They have no value of there customers.

Trai team,
I request you please take very hard and streact action opposite videocon d2h company.

I have tried to recharge my d2h account many times but the process isnt working.
I have manually tried to choose channels and add it to the cart. On confirming and proceeding t payment, the screen shows -"we will get back to you". This problem has happened last time also.
Why cant you guys fix a simple problem like this? Inspite of many calls, no one attend to this number-[protected] and none of the emails are replied. All other channels are so user-friendly and the customers have no problem but your company creates a lot of trouble for its customers.
It is requested that the customer id[protected] be recharged with the channels which i have chosen.
Regards

Sir meri d2h 43104698 h m recharge krane k baad 4 din se continue videocon d2h customer care ko call lgata hu per mere tv channel abhi tk chalu nhi kiye gye. Muje bs 30 min baad call krne ko bolaa jata h. Fir m call krta hu to firse yhi bola jata h. M krib 10 bar se bhi jyada call kr chuka hu per abhi tak koii sunwayi nhi huii h or mere racharge ka paisa waste ho rha h

Cust i'd:[protected]

In the month of january, i have got a call from videocon, asking for fitness active channel just for re. 1 for a month and it's validity expired on 20th february, after that, i need to pay more than rs. 40 for this channel.

Before and after 20th february, i have called many times to deactivate this service and even call in the call centre, nobody had picked the call, many emails to d2h, but not got any reply. After that, email to nodal officer both email i'd, not not got any reply

Before subscribing to this fitness active channel, videocon call centre people's had a regular routine to call me inspite of i have activated dnd service. They also even called me at the time of my recharge asking for when you recharge your account.

After this happened (After january), they are not even calling me for any
Offer and not even call me to ask for when i recharge my account.

It is very clearly an indication that videocon call center people's doing unethical services to their customers.

They are not replying to my emails, nor picking up my calls.

Second thing is, i have chosen my own monthly pack channels and submitted
On d2h site before recharging my account on this month and second time, on 25 march 2019 for rs. 317.

After selection of channels, a message appear that they will contact me shortly.
But they don't call me even once. I do not know how to proceed further.

One more thing, few days before, i have chosen request a call option from my login and asked to call me back as i have some complaint. Then also, they not called me yet.

My due dates had already gone.

How i recharge my account unless they resolved my complaint.

It is my request to

Deactivate fitness active channel,

Reflect my custom channel in my login or any confirmation, so i recharge my account with my own custom channel,

Need to change name from amanjeet singh mokha to amandeep singh mokha in my login.

Please do the needful.

Amandeep singh mokha

Hi sir wish i will text you form to the details can we pay taxes are very large to apply in this channel and including the channels are very large the tax are applying by videocon d2h operator also channel are not see properly sir this company are large tax applying to consumers and another company does not apply tax very large to properly confirm action against this videocon operator

My RTN seems incorrect for user id[protected]. I am trying to log into app, tried calling the call centre but no one picks call. No channels are coming in my TV and hence I need help to login into my account and select right package which I am unable to do currently. I need help from Videocon d2h team. Can you pls call and rectify.

This is Kalpana Ganesh Kale my videocon d2h account number is[protected]. We were recharge this number by Rs 300/- specialy for IPL but not able to see the tournament becoz of poor service & no channels setting.
Also sent mail to the concern service provider, but no reply. Not able to contact customer service number. This is rediculas that we r not able to contact them & they are also not genuine to contact us. After launching the complaint to them first.
If this will not resolved soon, we will convert our dish TV into cable network. Also not able to see our local network channel. Today there is match of Mumbai Indian team & we don't want to loose it. Otherwise we will file the case against service provider. My sister is working as a lawyer, so still requested to service provider do not insist us for violence.

My name is chandu uike I'd no 75596218 I did recharge of 200 rs and I call them last 4 days then told me 2 hr me cgalu ho jayenga ...my money is deducted daily but my family favourite channel nat activate...and they told system band hai AAPL apna TV 2 hr chalu rake...bas 5 din server Yahoo chal raha

Dear all,

Please find the below email which i have written to videocon d2h customer care team. Request you to kindly act on it on priority.

* quote *

You people have harassed me so much that i would be changing d2h to some other providers shortly. Trust me.

It has been more than 2 months that i have been paying all the charges but not able to see channels which i actually want to. Is this how you treat your customers.

Your customer service is pathetic customer service that i have ever come across. Just to reach you i have to make at least 25-30 phone calls that’s when the call gets connected because it shows the number is busy every time. Please check my records, every time when my phone got connected, i was just asked to call back because your systems were down. Is this how you serve customers?

Please ensure you pay me all the charges which i have paid in last 3-4 months because i could not see my favorite channel at all. Yesterday i got a call from d2h guy around 12:00 hrs who confirmed that they would start the channels which i requested and would start within 10 minutes. Which never happened but to my surprise, my d2h wasn’t showing any signal at all.

The channels which i want to be added to my list are: sony espn normal and hd if possible, ten sports hd, ten sports 1 hd and now as a compensation i would want you people to start all the sports hd channels for free of cost for couple of months.

Before cancelling my subscription, i promise that i would escalate the issue to trai and explain all the harassment.

* unquote *

Please assist to look into the request and advise at the earliest.

Regards,
Suputra koli

Dear Sir,
This has reference to activation pending after recharging for three month long recharge option. As per instruction of d2h customer care officer I had kept set top box ON for 30 min but problem was not resolved. I had contacted customer care number[protected] and[protected] almost 25 time but It give same msg that "All our representatives are busy ...". I had tried all other given number on site but either it will automatically disconnected or Not connected. Current situation is that I had paid amount on 19.03.19 but account is not activated and amount is deducted on per day basis. I had tried a lot via email also but there is NO positive repose
Kindly help to resolve the issue or instruct them to refund the money as earliest.

Dear sir
My d2h connection id[protected] signal is not available and continually and i am not able to login into videocon id i had been complaining for this but neither engineer is visiting nor and kind of resolution is provided form your side.

I am highly disappointed with the services which you all provide
Either you ensure me whether complain will be solved by today itself or else tell me other services provider for which i can go for other than yours videocon service

Hello, it's been almost a month now and still my Service provider - Videocon d2h are unable to resolve my issue of not being able to watch the channels that I had selected. Although, I have repeatedly sending emails to Customer Care and calling them still there is no solution. It all started after the new rules initiated by TRAI. Please do take action against the service provider.
My subscriber ID is 91959616 in the name Sagar Singh

Sir
My vd2h id is14471086. According to the new rules, on 10.3.19 by calling the provider and sending the qr code i had selected of 324/-package inclu. Gst but the provider is still recovering the old charges. Calls are not being heard. Please compensate the financial loss from the provider and the provider should restricted the package i have chosen.

Hello,
After the TRAI order on channel selection was implemented, Videocon D2H service provider is harassing me like anything. My customer ID is[protected]. I m unable to see the channel that I want to choose. My monthly package was changed to 800+ per month which I never opted. Whenever I called and mail to customer care they are unable to provide any response on this. I logged a complaint with customer care viz. complaint no.[protected] but still not getting any response. I am feed up with the service s of Videocon D2H service
Hope early response.

Thanks
Jagannath

Sir mai Arvind Kumar Singh customer ID[protected] meine date 22/3/19 ko apna pack create kiya tha 292 ka par abhi tk home channel ke alwa koi aur channel nhi show kr rha h aur day by day paise kat te ja rhe hai .Hmne phle bhi complain kiya tha d2h par abhi tk koi acton nhi liya h d2h company ne sir unhone ne channel lock kr ke rakha h jiskeliye WO hamse 200 service charge lenge jb ki hamare d2h cable me koi kharabhi nhi h aur na hi koi error show kr RHA h, sirf advertisement channel Aa RHA h TV par aur d2h customer care Ka no. Bhi busy batata h jaldi call nhi lgta .sir pls help me