d2h Complaints & Reviews

My name is sajeev and here is my d2h connection details

Customer id : 65394082
Customer name : sajeev lohidakshan
Account id : 6505229

My d2h is not working no channels are working. This a prepaid service and it is down for last two days with out any response form d2h team. My account has enough balance and i toped it up also, still the problem is not resolved. The customer support team was not even ready register a complaint.

After paying sum of their amount we are not able to watch many of the desired channels. Their customer care number is very very difficult to access. We tried very hard but their visto mee care number couple not be accessed . Once in last 2 months we hot it but complaint couple be resolved. Even after paying 562/- subscrption fee we have list many of our regular channels.

D2h is not working from past 4 day, i have called so many times to customer care but unable to connect, fortunately, once it got connected then the customer care executive said that they have raised tickets and the engineer came to fix the problem and said that setup box needs to be changed but it is not available in stock. I would like to request you to please do not debit my daily subscription fee from my account as i am unable to enjoy the services because of the unavailability of the setup box from your end only and i am not responsible for the same.

Kindly confirm that by when would i except to get the solution else refund my all the advance payments paid to you.

Please resolve it asap or else let me know to whom should i reach out to get it resolved.

Customer id:94903330

I am d2h customer but from last two days unable to see any channel.
My recharge is valid up to 18/01/20.
Unable to connect with customer care executive.
Many of the time call not connected, if connect typical answer received, or tape play press 1 ___2__, your request forwarded please on your set top box for 10 minutes, your service will star shortly.

I am customer of d2h for the past ten years. I have made a long term recharge of my plan new south platinum hd on december 19 2018 for two years as i wanted to continue in this package. Keeping in view that long term term recharge have to be honoured even after new regulations of trai come in to force. But suddenly today i. E april 8 2019 they have blacked out many channels and on enquiry informed that due to new trai regulations only few channels shall be available which is in dire violation to directives from trai that ltr shall continue unless specifc request is made from the side of the customer. Hence i request that my package be restored in full as per trai directions. My customer id is 52671566.

My customer id:[protected]
My contact no : [protected]

We have this account running with videocon for almost 4 years with 4 connections. With the new trai policy for ala carte selections and recharge, we have been trying to recharge from the past month unsuccessfully.
Let’s begin with the process for the ala-carte:
1. The website being very un-cooperative, doesn’t allow you to change or select channels.

2. The suggested list of channels is not up to our taste and hence want to go for a change, which has become a costly process for us this time…. Due to the n number of calls (The [protected], [protected], [protected]) that we have made to the customer care.. Which is an utter waste of time.

3. The customer care never responds nor do they pick calls, even if we get the line at times, we are actually asked to call back after half an hour...

Due to all these issues, we are on the verge of disconnecting the four connections that we have taken from videocon d2h.
Right now, we have selected our ala carte, and submitted it…with a “we will respond to you later” tag …. Which we are still figuring out …. As what it means. We are not sure of the next procedure or status on this. The call center person presumes me to call back and check again after an hour, since the update has not reached him. It actually doesn’t make sense to us, since we are unsure to get the customer line again.
We hope to have this cleared by next 24 hours, or we shall seriously change the operator, who has not been very responsive.

Regards,

Anand chandrappa

My customer id is[protected] and service provider is d2h. No one in the call center was able to help me in activating the mirror facility of channels as i have 2 tv's in my house. Call center agents close the calls without resolving the issue. It is most pathetic call center i have ever come across in my life. Call center is full with untrained calling agents who do not know how resolve the issue. Can anyone help me to raise this issue with higher up's in the d2h.

While selecting my own package, my product is not recognised as HD and only SD channels are being selected. Despite my repeated complaints to customer care by emails I have not received any reply. All the phone no. on site of the company and also at zonal office at Mohali are not being picked up. I am not getting any help for the last more than 4 days. I have recharged my connection also but I am unable to see HD channels despite the fact I have HD set top box. Neither the phone no. is being picked up nor reply to emails are being sent. I have even requested for a call back on their site more than 10 times but to no avail. Kindly help. My VIDEOCON D2H CUSTOMER ID IS 47669150 & MY REGISTERE NO. WITH COMPANY IS [protected].

I have recharged with 280. I have subscribed some tamil channels and paid for it on 2 apr. Now i able to see only free channels. I have called to customer service after so much attempt it was connected and they are told simply as please change any other service provider. They are not ready to resolve the issue. They did not provide theservice atleast 10 days. I have totallydisapointing withvideocon d2h. My cus id is[protected].

This complaint is regarding overcharging subscription for dual connections under one customer id.

D2h is deliberately not providing any option through their website to choose different plan for 2nd connection. They are deliberately copying channels chosen for primary connection to another. Snapshot attached.

Even after making multiple complaints no revert has been received yet and it’s been a month I am following up with them.

Call center agents told me to subscribe through their mobile app then only i will get the option select channels whereas there is no such option present neither on website nor at app. I have complained about this to nodal officer but no revert even after 1 week

For the channels i chose for primary id it amounted to me Rs 357 for a month and I paid 500 Rs but it got consumed for only 15 days.

Now, I want the subscription duration should be extended and some option to be given to select channels for 2nd connection to me on immediate basis.

This is a fradulent activity to troll customers and overcharge just to earn money on their own terms.

Priya Tutlani
[protected]

I have recharged last month and still there were some service issues but from past 2 days i am not able to see any channel on my tv but i have recharged and the last date is 7th april still channels cant be seen and the customer care dosent pick calls and there is no one to solve problem. After recharge also promised channels were not seem and the customer care is the worst of all they never pick calls and at first the never get connected they dont rly to our mails and messages as well

Dear trai,

I am a videocon d2h user with customer id 15011653 for last 4 years0. I have moved one city to another. I have recharged my account and chosen the new package. Still, i can see only home channels. I have talked to customer care but no solution. I have complained to their email id'[protected]@d2h.com but no reply. How can i see my subscribed channels?

I request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.

Dear sir/mam... On dated i have to recharge my mother's maya prajapati id no.[protected] but due to my mistake i entered the id no.[protected] instead of[protected] on dated 03/04/2019 of an amount of rs 1000.00/-. Therefore u are requested to refund the amount to the same account through which wrong id no. Got recharged. Or link the above 1000rs amount to my mother's id[protected].
Attached screenshot of recharge

I have selected my own pack and recharged the account with rs.965 but i am still not able to get the channels. I have drooped emails to d2h customercare but no response from them. All their customer care and 24/7 toll free numbers does not connect at all. Tried to download to their application to raise a complaint but the app does not have my account details updated.

Not activating the channels even after the recharge is the worst experience with vediocon d2h. They do not provide proper service and their customer care service is far more worst

I have recharge in my account from net banking in videocon d2h.. Nd after the recharge there is no channels shown in my tv any single channel was shown in tv... Customer care nmbr is nt wrkng.. We have tried from last 3 hrs but still same answer from ccare is that, , wait for 10 mintues..the c care is nt working properly after dailling soo many times the nmbr is clicking... Very worst service in tv operators ever i saw... How can i got help in this matter... Money is deducted but the channles not shown.. Y customer id is 10339204...

They charged me twice for relocation and after 4 days of complaint still not able to resolve. Highly incompetent customer service as well equally incompetent nodal officer (Firdous).

Called customer service more than 100 times out of which connected more than 10 times, spoke to 5 different supervisors and even escalated this issue to firdous (Nodal officer) but no proper response. Alas!!
Customer i'd[protected]

Hi, I have d2h at my home. My customer ID is[protected]. I want to select channels as per new trai rules but i am not able to do it through online website.
It shows different types of error each time like server down, customer care will contact back but they never do. Tried calling customer care but number is always busy and after much try it happens, all they have to say is server is down try again later on.
I have wrote mail several times but no reverts, i am forced to pay more to continue my existing pack and keep tv working.
Request you to help.

Dear team,

My self vikas mishra, my custome id is 50845769.

My signal not available. Your engineer visited yesterday and change 350 and not given me receipt and my problem not slob. His number [protected]. His behavior very bad. Please arrange someone to slob my problem.

Last two month i am facing this problem. Two month back your engineer charge me 450.

Can u send me my payment receipt,

My problem remain same signal not available.

Your call they center is very poor they not respond.

Kindly slob my problem asap.

Sir, i had a videocon d2h connection id:37409379 and a had a issues regarding videocon, after recharge of d2h its always had a problem of singnal not available, and customer care representative also showing non-responding. sir, its a actually mental harresment of customer if possible please help me as soon as possible

m:[protected]
Name: prashant shrivastav

The company Videocon D2h is not following TRAI rules and regulations. I selected few channels from www.d2h.com website and when I tried to do payment, it failed. I called customer care asking the same question that I want to do payment for those selected channels to which they replied is "You cannot select channel. You have to take package only." I told it's against TRAI rules and every consumer now has the right to choose the channel and pay for that only.

After that they started to argue with me that it is not working now. you have to take package only. And now customer care is blocked me completely, I'm not able to resolve my issues.

Please take strict action against like these companies. They are making every consumer to suffer unnecessary.

I called on their customer service number [protected]. This incident happened on[protected].