d2h Complaints & Reviews

Sir 2 years I am using videocon d2h. but due to some problem I am unable to recharge my account.My last recharge done in the month of Feb 2018. On 20th of march 2019 I again recharged my account.(Account id[protected] . But till now They have not activated my account.I tried several times to the customer care no. but they are not responding. So kindly activate my account at the earliest.

The new a la - carte feature has been introduced in the d2h plan recently. After several ads we finally decided to go ahead with this plan. However, when we are trying to select our preferred channels there is no input. Above this, several of our previously subscribed channel connections have been disconnected as well.in fact, when we checked earlier today, none of our channels including the free ones weren't coming. Neither were our calls to the customer care picked up nor were their any call back or messages regarding the solution of this problem. When finally a call was answered and the issue told, the gentleman asserted that it was due to insufficient balance, though our balance as shown on the tv was quite sufficient! I request that our subscribed channels be connected for the mean time and the channels and combos that we had selected to create our own package be made valid and implemented soon.

My videocon setup box gets stuck on power up at 95%. After that nothing happens. I have raised a complaint but no one is responding. I have tried to do whatever i can from my side like factory reset but the problem persists. I'm not able to watch tv for last 10 days though i'm paying for the service. I have sent email reminder couple of times but not getting any response. The customer care number also gets disconnected after some automated...

According to TRAI, after selecting the channel pax, Videocon d2h is repeatedly replaced by the channel packs. Most channels are closed and the customer officer transfers the phone to the customer care and the phone is terminated deliberately. Customer is being harassed Please resolve this problem by doing my Customer ID[protected] videocon d2h, plz

Dear sir,
I chooseed my pack (D2h) on mar 5th but till now ny pack not activated, i also tried to contact customer service of d2h its not connecting now i am unable to see the selected channel.
I recharged 220. Rupees on yesterday (18th march) but till now it is not showing on my account page is showing 22 rupees available and account also expired on 21th march then what to do know

Please do the needful for me

D2h customer id[protected]

Regards
S k balabantaray
Mob-[protected]

I'm a videocon d2h user, as the honourable government introduced trai, i tried my best to select my pack but they aren't allowing me to do so. Just lie reasons. They are just cheating we consumers badly. I tried to choose my pack online and entered my registered telephone no. But they said that this is not a registered. They are just giving those packs to consumers which are high rated and profitable for company only. They are not working towards the customers profit. They are charging high. Not a single channel of my pack is my favourite

I am a Videocon d2h user and I complainted to change my RTN and user name but I got no response from them till now . RTN is necessary to create a package and I am unable to create my channel package because of this RTN problem . I even tried to contact their customer care but no one attended ...

so I request you to somehow help me to get rid of this problem

thankyou

This is the second complain I'm putting. My first complain did not even got resolved and now my one month subscription is also over without watching any channels. Now I'm not even able to change my TRAI pack despite choosing it and submitting it several times on videocon d2h app and on the website. I have even sent several mails on the given email and made several calls in the customercare number but non of them have responded nor taken any complaints till now. D2h did not even respond back despite complaining in consumer forum. What kind of service is this?

This is in reference to my Videocon D2H connections id 49753012, as per trai it was been informed that the same package will work till 31.03.2019 but videocon D2H has stopped the services before the dead line where other D2H are still showing the same package. I have recharged with extra amount & it was shown as the renewal date as 10th April but today I have checked my account on my TV screen showing as 64.88 instead of 145.17 which is showing in my account balance. I think Videocon D2H is planning to cover over & above of the charges paid to government and making fool to their customer which is absolutely against the consumer act and customer will not accept this. Need immediate action else will share the mail on all social media website & other consumer forum that the company is making fool to small town customers as they think that they cannot lodge complaints. People boycott the subscriptions as its high time of doing in their own way & as per their will and not understanding the customers choice.
Charges are not been clearly specified as per guidelines. Request to call back on priority as all numbers of videocon D2H is not reachable too. Pathetic service & poor customer service.

I have been trying to reach Videocon d2h customer care for a month now. I am trying to login to my D2H account online, but I am not able to get through. On trying forgot password in the app using mail id, get a no registered customer found... But when I try registering with this email id get message user already resistered. I have mailed Videocon d2h customer care when with the screen shots. But they have not responded

I tried...

My videocon d2h customer id[protected]
I am using videocon d2h from last three and half years i am using usb recording feature from more than 3 years but from last 15 days i am not able to use usb video recording option i called hundred times to hotline numbers.
I have send over. 30 emails but still video recording is not activated.
I completely fed up with this third class services of videocon d2h.

Dear sir,
videocon d2h is no help to me and i have repeatedly call but operator not resolve my issue. He will be monthly charged 610 rs and not reduced to my package. i will be try to custom my package from website but website also not working properly. i am very frustrate to videocon d2h . please help me...

Videocon services were discontinued from 28.02.2019. I sent a mail to them as under -
I have been trying from yesternight 7.30pm and i am unable to get in touch with you. Today after many many many attempts since 7.30pm yesternight, i was able to get in touch with your customer care no.[protected]. I was shocked to be told that there was no balance in my account. I had recharged the same only on 20th. Daybefore yesterday my dth set-top box got stuck and your service technician came and attended and collected rs.200/- cash from me and did not bother to give a receipt (As they did on a previous occassion). Now i was told that this amount had not been passed on to the company and they had debited my account. My complaint no;. Is[protected].
Since i did not get the connection, i sent another mail to them (Nobody is able to get their line).
Now i have not got the connection - well after 11am - back as promised by your customer care i could not establish
Contact at all with your[protected] or the chennai nos.
Pl. Advise what you propose to do. Escaping from customers by not attending to calls is shameful aind irresponsible.
Kindly advise whether i should whistle away the amount cheated by your company.
There was no reply. I sent a mail on 7th march - at 09:50
To: customercare
My complaint is pending for the past seven days. Pl. Let me have the address of your nodal office in chennai along with a working number of the person concerned to enable me to ask
Him about this. I regret your indifference.

I did not get any reply. I sent a mail on 8th march 2019 at 11:18
To: customercare
Further to my numerous mails, i was told on 7.03.2019 morning (When i contacted [protected]) that my problem
Would be resolved within 48 hours. Further i wish to report that there is some problem in the set-top box which needs
To be attended again. I found this out when i was using the tv yesterday. Pl. Arrange to rectify that too along with reactivation
Of my account.
On 9th march, after waiting for 2 days as assured by them,
At 10:55 i received the following mail -
Reply-to: customercare
To: [protected]@gmail.com
Dear subscriber,
Thank you for writing to d2h. We regret the inconvenience caused to you. We would like to inform you that your d2h account is inactive due to insufficient balance. Kindly recharge
Your d2h account in order to enjoy our services....
Warm regards,
Priya
Customer care
D2h
I sent the following mail -
Kindly arrange to activate my account. It is nine days since you illegally deactivated my connection when i owed you no money. Pl. Note that you are penalising me for the criminal action of your staff. How many more times
Should i keep chasing you?
9 march 2019 at 11:24
To: customercare
Your mail is disappointing because you are making a misstatement. I had paid only 20th feb. For one month. A
Problem was reported to you on 26th. Your technician attended on the same day and collected the sum of rs.200/-
For the same. You have deactivated my account for lack of sufficient fund. Kindly advise how this can arise. Your staff
Had either misappropriated the amount without passing on the amount given by me or your accounts department had
Mindlessly debited the amount. I am not responsible for any of these. Your cavalier treatment of customers is
Inappropriate and amounts to deficiency in service. You have denied me the services from 1st of march and i am
Repeatedly following with you for no fault of mine. If you don't attend to this grievance equitably i will have no other
Alternative but to prosecute you for deficiency in services and causing stress and strain to a senior citizen at your cost
And risk. Pl. Stop fooling customers by not attending to phones and grievances. Simply because you are invisible you
Are taking all types of liberties with customers which is not worthy of a public limited company. I expect your
Immediate reply on this and resolution of my grievance.
There was no action. I sent a mail again on 11th march -
11 march 2019 at 09:33
To: customercare
Regret to note your indifference and silence on my complaints. Pl. Note i am compelled to file my complaint in consumer forum.
Again on 13th march -
13 march 2019 at 11:00
To: customercare
Pl. Find here under your mail two days back when you assured resolution of the issue within 24 hours. Now it is more
Than 48 hours and nothing has happened. You don't have the courtesy to keep up your own words in spite of
Numerous follow ups. Very regrettable for a public limited company which is irresponsible, lying every day and
Shameless about its condition.

Again on 18th march -
Today is 18th march. You are cheating customers. Pl. Refund my amount and we will call this quits.

There is absolutely no action.

Hi

I am videocon d2h customer. I have 2 compalints aginst them.

1 their customer support system is just useless they dont connect to their customer representative easily you have to wait for a long period.

2. I just recharge my d2h service after trai changes of rs 270. After which i was unable to see any channel and when i ask customer support for this they ask for 200 rs for sending a engineer. To check. Although it was thier issue still customer has to pay for it.

Since 2days channel vijay tv is not coming. Going on calling customer care. But saying wil cum within half n hour. Channel didn't resume yet. Earlier also same issue was der. One day fully no channels came. Again pblm is persisting now. Wat kind of service r u providing. Very worst service. Customers r d boss. But u don't value d customers. Always giving false promise. V have paid for d channel. But sitting without seeing d channel. I want d pblm to b solved immediately. 2days i've been waiting. If it goes on like dis no other choice than changing d dth. Ul b d looser of loosing a valuable customer

Hello Team,

I am a customer of Videocon d2h. Some of my channels are not working which are already part of my package.

I called their customer care number and after so many tries i got connected with them and I have been told that my channels will start working in 10 min.It’s been a day my channels still not working.

My customer ID is 90373964

I am continuously trying to call...

As per the new regulations we have recharged our account and still daily we are not getting any services.. They don't even respond and say application issue all the time.. We can't even connect to customer care for long hours and when connected they ask to call after some time.. Please check into this.. Wasting our money and time with no services.. Videocon d2h is becoming too troublesome.

Dear sir/madam,

My customer id: 77315110, name: k saritha kumari, i lost my registered mobile number: [protected], so i request you to change my new mobile number is [protected] instead of old mobile number. I several times i have called to customer care executives but not connect to customer care.
Kidly do the needful.

Thanks & regards,
K saritha kumari
Ph: [protected]

Satellite, cable dth tvtrai complaint against videocon d2h-your urgent resolution required
Trai — complaint against videocon d2h-your urgent resolution reqired
Devyani ahire
Dear trai,

I am a videocon d2h user with customer id[protected]. Since from last 1 & 1/2 month, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong service pack activation, frequent unfair balance deductions.

Fresh incident is regarding my recharge. On 5 february i recharged pack of rs. 500 for which i should get services for 30 days but they have not provide continue service even those channel which i have been selected moreover balance get deducted continuosly deducted for no reason. Again i have complained to them on their customer care but i couldn't get the service. Number of time i triend to contact customer care but it is very hardest task to get conncted with them. On 16th march at last i got connected with customer care early in the morning. Customer care lady told me to recharge by rs. 632 and she refresh my service id. She told me that i don't balance so i am not getting service so i recharge the pack. After that i can see all channels only 1&1/2 days on 19 march again message shows that i have rs. 199 balance and i old service pack get activated. What is going on?
I expecting my money back and regain of platinum pack.
It's one kind of mental harassment by paying money it's very serious issue. Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.

I had reacharged for one year pack, after trai rules, they haven't changed channel package or niether called for channel selection nor received my call. Every time i tried to call them, always engaged, sometime got busy with no response from their end.
I literally furious about their services.
I request you to take serious action against videocon.