d2h Complaints & Reviews

As per new trai guidelines i am not able to choose my channel for last 5 days. Whenever i am trying to create my own pack using www.d2h.com and infinity app of videocon d2h it's giving error message "your package is not migrated, due to some technical error. Please contact customer care."

As per the instruction i have called customer care several time in last 4 days but they are not able to help me get my channels active. Whenever i have called customer care they told me application is not working please call after one hour. The same statement i am getting from them for last 4 day. I don't know when this "one hour" will be completed.

Now i can only view the fta channels which is free. But in my account they are showing, i am using rs. 460 package. Can you please tell me for watching fta channels i have to 460 par month?

I have recharged my videocon d2h account with 4800/- for one years subscription. As per my plan the end date of my subscription was 20/05/2020. Not it became 23/11/2019. They had reduced my subscription date for showing fta channels. I don't understand what is going on.

Can you please help???

As per trai new regulations consumer needs to pay a basic ncf of rs 130 for 100 channels comprising of 25 mandatory dd channels and rest of 75 channels can be selected from fta channels or pay channels. And consumer is free to select these 75 channels. But when i tried to make my own pack on d2h infinity app for customer id[protected], my cart already had 100 channels which i can't delete. And on selecting bst for deletion of channels it showed 187 channels and that too with * mark, which can not be deleted. Hence, i am foced to pay ncf for 100 + channels which is not as per trai regulations.
Kindly resolve this issue

Dear sir,

Request your kind help on below complaint, it has been 1 month without any resolution.

Please remove the activated channel topper which we have not agreed or activated from our end.

Regards,
Customer id :[protected]
Phone - [protected]

From: tariq obaid
Sent: tuesday, february 5, 2019 10:32 am
To: '[protected]@d2h.com'
Subject: re: worst customer service[protected]

Nikhil,

For your information we never contacted customer service for such request and also never received any call form your side for same. All of sudden if anyone activating the service without our consent cannot be accepted.

Please send the call recording or email doc where we have asked for such activation if you say that it is with customer consent.

Humble request to stop cheating and harassing people, also you did not answered my other concern mentioned in the email :

Previous email :

I raised a complaint on 15th jan 2019 about incorrect activation of a channel which i came to know while doing monthly recharge when the system ask me to pay more. What took you so long to resolve the issue?

I have tried contacting customer care 3 time thereafter registering the complaint however no resolution provided.

Today i contacted customer service following up my past complaint, however the call was disconnected saying that they are transferring the call to senior member who will take this up.

I called customer service 3 times today but all the time i was on hold for about 15 minutes saying that they are trying to transfer the call to senior member who will look in to the complaint.

However the call is being disconnected all the time. How about these issue which i faced when contacted you customer service?

Google customer service if not known by you guys.

Regards,
Customer id[protected]
Mobile : [protected]

— original message —
From: [protected]@d2h.com [mailto:[protected]@d2h.com]
Sent: tuesday, february 5, 2019 10:19 am
To: tariq obaid
Subject: worst customer service[protected]

Dear khalid,

Thank you for writing to d2h.

We would like to inform you that your complaint regarding "complaint against agent" issue has been resolved. We have validate your concern and found topper tv channel was activated with your concern.

Hence, we would also like to inform you that you are not eligible for any down time wavier for this complaint.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website https://www.d2h.com

We endeavour to provide you with the best tv viewing experience. We value your association and assure you of our commitment to serve you better.

Warm regards,
Nikhil kumar jha
Customer care
D2h

Note: - you can also call our customer care helpline on +91 [protected].
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Hello team,

I raised a complaint on 15th jan 2019 about incorrect activation of a channel which i came to know while doing monthly recharge when the system ask me to pay more.

I did paid more at the moment which was additional rs.50-60 as i was not getting option to pay my regular monthly recharge amount rs.219.

I contacted customer service raised a complaint about incorrect activation of a channel with complaint number[protected].

I have tried contacting customer care 3 time thereafter registering the complaint however no resolution provided.

Today i contacted customer service following up my past complaint, however the call was disconnected saying that they are transferring the call to senior member who will take this up.

I called customer service 3 times today but all the time i was on hold for about 15 minutes saying that they are trying to transfer the call to senior member who will look in to the complaint.

However the call is being disconnected all the time.

Such a poor customer service, where a customer has to invest lot of time to ask a simple question or just to follow up on a small issue and at the end it is not resolved.

No courtesy shown by the agents on the call where i did mentioned that i have been disconnected twice, please do not disconnect this time but in vain.

With such service i felt rejected and this kind of service will leave me to bad word of mouth advertising about this service provider.

I am still not sure if my issue will be resolved, and also with this new trai rules i have not been informed or given much help to exercise the same.

Regards,
Customer id[protected]
Mobile : [protected]

Sir,
I am a customer of videocon d2h, as per the new rules only dd channels are mandatory and rest of the channels we can change among 100 channels, but videocon has given all the channels mandatory, if i chose only 20-25 channels after 100 channels it cost about near 400, there was no change in this. Earlier i have to pay 300 for more than 300-400 channels but now i have to pay 400 for only 120-125 channels, i want to choose my own channels from 100 channels but videocon is not giving option, sir solve this problem, near me so many peoples are using videocon, and they also have same problem.

Name : Meenakshi Srivastava
Customer ID :[protected]
Service Provider : Videocon D2h
Mobile No: [protected]

I created my own pack using d2h.com portal. Sr No generated by the portal for my selected pack is Sr No[protected] on 06 Feb18.

My selected pack is still not activated. I have sent 5 emails to [protected]@d2h.com for activation of the package but there is no action as yet.

I have also made numurous attempts to contact customer care by telephone but could contact only once on 13 Feb 18 at 22:41 hrs. The customer care excutive informed ne that due to application error, he cannot render any help.

I seek your kind intervention to get my pack Sr No[protected] activated at the earliest.

Regards.

Cx id :[protected]Account id)

Complaint no :[protected]Regt with d2h)

My problem is still not fixed

I am really fed up with their services

I am senior citizen person (68 years old person)

I want to complaint against videocon d2h as i am trying to call them @[protected] after every hour and they guys disconnect my call every time

Please fixed my problem as i am facing this problem from last ten days

Cx name : rajpal singh (Senior citizen)

Rtn : [protected]

Cx id : 23427580

Alt no : [protected]

Problem : mirror box not showing the channels

Product id :
Mirror basic service tier (Bst) ([protected]) (D-sw-5004hd)

Since Feb 1, 2019 with TRAI coming up with new channnel rates, I am unable to call customer care or log into my account. It seems to be a deliberate attempt on d2h part so that I cannot change my package. Despite of making innumerable calls till date I have been unable to connect my call at all times of the day. earlier also the customer care personnel appear to have strange accents and have poor vocational skills.
There is absolutely...

Sir am a videocone d2h cutomer with customer ID[protected] with account number 21035744 .
videocone d2h providing the FTA channel other than what i requested without 25 DD channel. On february 28, I called costomer care exicutive of Videocone and requested 75 FTA channel without DD Chennels with 25 minute call durtion and i paid 26 rupees for BSNL net work for tha call, at that time customer care exicutive promised me that they will...

I have recharged my d2h Videocon account and it also showed balance till 25 Feb 2019. But my set top box keeps rebooting.and then it says no signal received.i tried calling customer care but it is continuing engaged. And mail too I have not received any help .and it am unable to see channels inspite of payment already made. My money has gone waste please help as there is no where I can complaint..

Dear Sir,
I am a videocon d2h customer since 4 years having customer ID no.[protected].I am having a severe issue with videocon d2h. On 8th of February I have paid an amount of Rs.404/- as a recharge amount of my Diamond Combo Pack. After recharge my total available balance was Rs.510/-. After that recharge I am unable to watch any of the channels on my d2h and it is showing me that I have not subscribed that channel. And my balance is got decreased day by day. And today it is showing me a message that my account is disconnected because of insufficient balance while I have recharged it with a amount of Rs 404 just five days ago. Please resolve this issue as soon as possible. My Customer ID number is[protected] Customer Name - - Nihar Sony.

Hi team,

I am not able to choose plan as per ne guideline because my rtn is not with me it is old number.

Please change my rtn to [protected]
Customer id[protected]
I want to update my rtn because this is old number, currently it is not with me and is alloted to some other unknown person

Request you to change rtn for above mentioned customer id to my current number [protected]

At the time of Creating My Own Channel Pack, it is shown in the website of videocon d2h that the 100 free-to-air channels have been made mandatory for all the customers which is against the new rule.As per TRAI rule only 25 DD channels are mandatory.There is choice for consumers to choose the channels as they wanted from FTA channels (25 DD Channels are compulsary).

At the time of channel selection through Family Baquet, they are charging Rs.20 extra for every 25 channels beyond 100 channel, this is only because of 100 mandatory FTA channels forced by videocon d2h.

We request you to take the necessary action as early as possible.

Videocon d2h is forcing customers to take free channels for first 100 channels violating the rules of trai. It has been a month and nothing has been done neither on part of videocon d2h nor trai. What is this f^ng matter with all of you.

Customer care executive do not respond to our calls. Feeling hopeless. That's why india do not make progress.

Screenshot attached below.

After trai guidelines and continuous notification from videocon d2h on website and app, i created my own package on d2h website (On 11th feb) and got a message that package migrated successfully. Just after this, all channel gone with message that "this channel is not part of subscription" except free channels.

Then i recharged with rs. 800 assuming that channels will come after that but in vain. Now i am chasing them via email since last 2 days and still no resolution. I only get one response from them where they ask for cust id/rtn and after that no response even after multiple reminders.

It took me 1.5 to 2 hours to create package on their pathetic and badly developed website, and all that time wasted now.

They are not responding even though i added nodal officer.

Customer id:[protected]
City: pune (Maharashtra)

Poorest of poor service providers in this field. I am unable to log into their website. Customer call centre is always busy. As i have paid 1 year subscription, i am not able to move out of this service provider. I am waiting eagerly for my subscription date to end to switch over to a better service provider. My simple advise to all is that please do not opt for videocon d2h even in your dreams.

My customer ID is[protected]. I have an account balance of Rs 9507 .15. Since last 5 days I am not able to see any channel. I have lodged complaint several times . My complaints nos are[protected] and[protected] dated 09/02/19, There helplines nos are not connecting but somehow it was connected on 09/02/2019. As per discussion with there representatives, after introduction of create my own pack by TRAI, they are not able to add any channel from their side and ask me to do it from their website www, d2h.com, but this website is not working and in spite of so much balance, i am not able to see any channel. They are not providing any solution . My request is either they should rectify their problem or refund my amount. please help me

On 9th feb, i created my al carte channels on d2h website. After sometime, 42rs had debited from my account.

I had 396rs before 10pm on 9th feb,

Balance reduced to 354rs after 10pm on 9th feb.

And till now, my given plan is not yet activated on subscriber no. 79602097

And their customer care is not being attentive so far, giving me excuses so far since 1st feb..

Help me to get my channels activated, and refund of 42rs too..

Regards
Deepak

Sir, i recharge my d2h i'd but unfortunately recharge goes to another account. Please sir give me my money in d2h account.

All details as following

Bank name : punjab national bank

Transaction id : [protected]

Date : 10/02/2019

Time : 5:33pm

Recharge rupees : 199

Right d2h coustomer id :[protected]

Wrong d2h coustomer id:[protected]

Since last 9 days struggling to see wanted channels despite paying additional amount of 900. Website, customercare, all the communication medium is down. Emails are getting bounced and no communication from videocon and seems they cheating customers and enjoying money as we are locked in this situation where we lost our money and also not able to see our liked marathi channels.

12th february, 2019

Respected trai members,
Being a customer of videocon d2h, i want to share that in the basic tier of 100 channels @ ₹130+18%, d2h is compulsarily giving us fta channels (And that also not of our choice) and restricting us to select paid channels in the bundle of 75 channels due to which when we select paid channels after 100 fta channels, our bill is continuously increasing because of extra ncf of more than 100 channels.

D2h is doing this so that they could loot more money from consumers in terms of ncf.

Please do something in this regard...