d2h Complaints & Reviews

Sir,

Submit a complaint
My videocon d2h customer id 85482629, according to trai regulation, videocon taken channel request from me through website and i subscribe channels according to my preference and removed other language channels in my pack and all it comes around 100 channel for me (Including pay channels) and videocon confirmed about 350 rs as monthly charge. Only 25 dd channels are compulsory, but d2h on their web site has forcing to give 100 channel of d2h their own, (Means they are looting money from crores of customer.) and after 100 (Not choosen by me), if i choose 50 channel they are calculating150, so charging more network capicity fees charge, as if after coming to force from feb 6 they are informing me all channels in my own pack is mandatory and customer don't have rights to remove. Please take action against this fraud of videocon d2h...

Dear sir
Videocon is not telecasting desired channels., always customer care telling server down. They are not adding desired cannels. They are adding channels as per their wish. I complained no response
Dear sir urgent
I already talked with your customer care on 29.01.2019 and later on also to activate my desired channels for customer id 53974992 in the name m v deekshitulu. But only fta south and bouquet are not activated as desired. Please activate the packs

Star india - hindi-telugu value 16 ch. Rs 55/-
Colors - hindi 1 ch. Rs19/-
Zee zee super pack telugu sd 10 ch rs 26/-
Etv telugu family pack bowye 7 ch. Rs24/-
Gemini. Telugu basic pack 7 ch. Rs30/-
Sony happy india 31 a 8 ch rs.31/-

Videocon d2h is not following the trai rules.
They are not allowing me to edit any of the channels in first 100 channels except the dd 25s. They are charging network capacity fees for all the extra channels those i have chosen.
Moreover they are forcing me to take 85 more channels to see, saying it is mandatory and increasing the network capacity fee.
I cannot choose as per my requirement and vediocon d2h is not passing the benefit to the customers
The senior supervisor of videocon d2h customer care has talked to me in this regard and his version is recorded and attached as video.

I have selected my package and ever since i selected my package, all channels have been removed. I tried calling the customer care and they have been passing the buck. They offerred to send an engineer to my place for which they are charging rs.400 for two connections. I refused to pay the charges as there is no issue with the network and the issue is from their end. I am not getting any help from customer care now and i cannot view any channels despite paying the rental. My account number is[protected] and is in the name of rahul popli with videocon d2h. Please help me.

Videocon d2h customer care no. Is not connecting most of the time after 31st jan and when connected, customer care exectives are busy land call is hold for long time. I had createdmy pack with difficult on site which is stii having issue. Now after recharge dobe of 625, second connection mirror is notshowing channels. Badcompany. Bad behavoiur. Whom shall i contact. No one. Better i had optrdtatasky
Consumer id[protected]

Sir unfortunately i am a customer having with d2h customer id[protected] name of owner g maitoi. Sir after the activation of trai tariff plan the concern department are stop to giving any technical support through ivr and they are not continuing my channel viewing service. I tried again and again to contact them but they replied that they had nothing info about this subject customer should update their service at their own risk.. When i had sufficient balance in my d2h account 343.88 rs. I want to know what can i do against them.

Hi team,
I am using videocon d2h customer id[protected] since 3 years now and as per trai rule we have informed them about the channels which we want 3 months in advance but till date i am not able to view the channels. Despite of informing them well in advance they are not listening to us. The customer care no is busy all the time (Purposely) when the call connect they keep us on hold for too long as if they have millions of customer and the customer executive speak as if they are the owner of the company.

Please have a look into the above and take strict action against them as they are not working at all.

Thanking you in anticipation.

I have trying to contact d2h customer care since last 2 days. Not getting them.
I have selected my package (4-5 times) over website of d2h. Still my service not resumed. They are just confirming my package but no further action taken.

I have also selected my package through tv but again no response.

Horrible condition of d2h.

Just a harrasment by trai itself.

No proper planning nothing.

Even free channels are also not working.

Regards
Rohit agarwal

Hi, i am mohinder singh and i am using videocon d2h from last 3-4 years. My issue is that on 31st jan i have summited my new subscription plan online. My total value which comes out is around 305 rs but now i came to know that my new activated plan is of rs 363. I don't know anything about my new plan.. For last 4-5 days i am continuous calling on customer care but nobody cares of my issue.
Numbers on which i am calling are
[protected], [protected]. Sir i don't need this activated plan. Kindly help me, otherwise i have to discontinue your services.
Thanks
Mohinder singh
Customer id[protected]
Mobile-[protected]

Hi,

I am customer of videocon d2h from last more than 09 years now and not satisfied with the service provided.

I have emailed you on 06th february 2019 but there is no response so far.

I am not able to understand why there are add-on channels are added to my account without any confirmation from my site wither on email or phone. Can you please remove all these add-on channels from my account and do not activate any add-on channel/pack to my account, even if it is free for some time and then its chargeable.

You have already deducted a lot of amount from my account for such type of add-on channels for which i had a lot of telephonic conversation with your team and all calls are recorded, but still the problem is not resolved.

Also i have created my own pack as per trai's new guidelines and submitted to you through your website. There is no acknowledgement received yet. Just wanted to know from when my own created package will be applicable to my account and further procedure.

Dear sir,
I am the user of videocon d2h and my customer id is[protected]. I am calling customer care from 27th of january and registered complaint 2 times and complaint numbers are[protected] and[protected]. This complaints are about login issue i tried so many times after they told your issue has been resolved but i am still facing same issue. As per 'trai' rules i have to select my choice of chanel's before the due date of my previous plan i. E.9th of february.
I told them to select my choice of channels on call but they repeatedly told me that there is some technical issue in system.
My request is that just select my choice of channel as early as possible before the due date or start my login so that i can select by my own from my login to avoid extra charges

Regards,
Rajendra yashwant zende.
Customer id :[protected]

Dear sir/madam

My selected pack of rs. 318/- activated in videocon d2h from tuesday 05.02.19, but some issues in my pack given below -

I have selected total 100 channel pack, but actually too much channel around 220-240 channel activated on my connection.
Almost 5-6 channel not activated, which is selected in my pack.
Also from last two days deducted rs. 13.65/- per day from my balance, instead of rs. 10.60/- per day. (I. E. As per 13.65 * 30 days = rs. 410/-pm instead of rs. 318/-pm). I also complaint to videocon d2h customer care, but they are not taken any action or answer.

Kindly look into the matter, sort out at the ear-least.

Chetan g. Mahadik
D2h customer id :[protected]
Mobile - [protected]

Videocon d2h is not follow trai new rulles he is compulsary to 100 free channels unselect option is not available 100 channels & price is 130
adding another channels NCF Is increace i am not select my pack d2h is interfar & any my pack price is over rs.360 plus plz help it thanks

Videocon d2h customer care number are not reachable from last 7 days.in this regard i put so many email but they are not responding.

And they are not supporting me to crate my own tv pack. They are dominating me their pack.

Still i don't know which pack is going and not knowing the charges they are applied. I want clarity

Kindly do the needful

I am using videocon d2h. After the new rules set by trai, which are really customer friendly but the service providers like videocon d2h are not passing this benefit to its customers.
My customer id with videocon d2h is[protected]. Since last 3 days i am trying to select the channels of my choice but i am not able to select the channels. The bst channels are set by videocon d2h only and i am not able to change anyone from it and when i had contacted them. They are very reluctant and saying these 100 channels are mandatory for bst pack. They selected... Kindly resolve this issue..

Sir my videocon d2h customer id is[protected] …. I have sufficient balance up to 28 th feb 2019 for platinum pack but channel are not displaying on screen from last two days only massages are displaying... I am calling customer care no [protected] and all toll free nos. Availbale on net but all time same massege all lines are busy i tried more than 100 times but no customer care only false nos,

I am not able to view many channels though i have sufficient balance in the d2h account. I am not able to connect to customer care via rtn even after entering correct cust id.in addition to this i see the website is down for some maintenance so not able to login. Is the issue due to new trai?

This is absolutely ridiculous and unacceptable.

This kind of service in this modern era is totally wrong.

I had submitted my choice of channel on 25.01.2019. And recharged rs 325. But they are still continuing old pack south gold, (In that also nearly 10 channels misding in old pack). Customer care numbers always busy not lifting. Once lifted, but only gave false promise to rectify the problem in 2 hours, but in vain. It is already 8 days over. No solution from the company.

My name is arjun singh, a customer of videocon d2h, with customer id[protected]. Sir i have selected my channels 3 times online, once in january and 2 times in february, i have also called customer care to set my choice channels in january but they said that trai rule will be started from 1st february and they also increase price of previous channel pack which i was using previously, now i am unable to see my choice of channels from about 3-4 february, i have tried calling them hundreds of times and also emailed them multiple times but they have not responded till now. I have also reselected my channels after that but no response from them, they have set their choice of some channels which does not match minimally to my choice of channels. My d2h recharge amount is deducting daily but there has been no channels of my choice. I have also complained in complaint board but all in vain.
Please resolve my problem as quickly as possible and also cashback my deducted amount from my d2h account.
I am waiting for your reply, please respond to my email.
My address is d-169, shyampark extn., sahibabad, ghaziabad, 201005,
My registered no in d2h is [protected].

My name is srikanth and my cust id is[protected]. Since last 7 days d2h is not working, websites not working, phone and toll free are same. Tried 100 times to call but no luck. Getting frustrated with such a worst provider. By mistake if it connects rude behaviour from customer care and if we force to speak to senior calls transfer but no one will respond post 30 min call will dropped or it will answered by other associate as senior who doesn't what the solution. Go through the recordings i[censored] ppl are serious about serving customers, i have called up to ur customer care from [protected], [protected], [protected]. I have written mail nodal officer of karnataka but no response from last 4 days, i thought he will responsible not as the customer care executives but looks like he is also same. I hope entire ur videocon d2h service doesnt even care about customer issues.

Plan is not activated as per trai but they you are deducting the balance.

I dont know where to complain and whom to escalate.