d2h Complaints & Reviews

Dear trai
I chose a proper plan according to trai guidelines. But the plan is not implemented by videocon. No tv channels are able to view. Tv is showing the blank screen with some message to recharge. I am not able to open the videocon website and register a complaint also. Several times, i tried to contact d2h on customer care number, then hardly i got success to talk their customer care executive. I told him the problem. He sent some commands and some of channels of the new pack stared but not all the channels including free channels. Again i tried to contact but i always found it not reachable. They are providing a very bad service. Plz help me and take strict action against videocon deh company.

Videocon Industries customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411045

I have been trying to activate my channel pack as per trai but nor does the website process the request and the customer care number never gets connected. Even if its connected they say it will get activated in sometime. My money is being deducted for channels which i have not subscribed and the ones which i have subscribed is not shown. Atleast have the basis service ethics to revert to issues of customers. My d2h customer id is[protected]. This is my last resort. Pathetic situation of consumers and wonder what trai is doing about it.
Rajesh menon

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S

Sanjay Saini mrt

from Dehra Dun, Uttarakhand

Feb 12, 2019

D2h मैंने अपना रिचार्ज आप के अधिकारी से बातचीत करने के बाद ही कराया फिर भी पुराने रेट पर चल रहा है मेरा एकाउंट न० है 9521637 बार बार फोन करने के बाद हल नहीं है

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My customer id is 3582404 and a customer of videocon d2h it is sorry to say that the company is not providing the services properly after taking such huge amounts for channels. I am unable to watch the channels as a message is displaying on the screen that you have insufficient balance but my account info shows that i have about 620 rupees in my account. This is only harassment of customers and nothing more. I have been facing problems from the company side since 5th feb. 2019 and i have made several complaints but of no use. Nobody picks the phone on customer care and nobody responds to the mails. I have now only one thing left and that is a case under consumer forum if this problem still exists.

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Address: Ranchi, Jharkhand, 834002

Website: www.d2h.com

Customized package submitted on 28th jan 2019 not implemented. All 100 channels under the space of 100 channels made mandatory in violation of trai rules which allows only dd channels as mandatory. Fee for extra space being charged illegally. No response on phone, sms and web login. Channels are being shown as per their choice. Top up of rs 200 not updated. Service now is blocked due to insufficient balance while balance is well over rs 413.

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Address: Varanasi, Uttar Pradesh, 221010

Website: www.d2h.com

Dear team, i have balance in d2h account but still message appears e18-4: sorry, you have insufficient balance. Trying to contact on customer care since last 2 days but their number does not connect. Also unable to login my account on portal as it shows 'gateway timed out'. Kindly help out on the same. I also want to change my rtn and already done the process for change it but got no response.
Customer id :[protected]. Kindly respond and resolve the issue asap.

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Address: 638012

As per my account status i have a balance of more than rs. 600 and it's upto 8th may. But today morning onwards it is displaying that no sufficient balance. Both the customer care nos provided in your website are not working. I downloaded d2h infinity app to find out the issue and wen i request for otp it shows server not connected. My customer id is[protected]

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Address: Navsari, Gujarat

I have recharge my d2h account no 13073968 with rs 300.
Message already received in my RTN Mobile No. But unable to see any Channel. I also call your Customer Care Number. But Line is busy Line is busy Continuously repeated answer by the service provider.
Please Resolved my Problem as early as possible

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Address: Uttara Kannada, Karnataka, 581324

Website: www.d2h.com

I am using videocon d2h connection from 2012 onwards. Recently accoroding to trai order, i selected my channel on 31st jan 2019. From there onwards my headache started. Next day i switch my tv allmost my favourite channels are vanished and other channels which i not selected are provided to me. I called the customer care number [protected]. It was not conneting. After a huge number of try atlast i got the executive on 7 th feb. I explained my problems and she is once again selected the channels according to my requirement. But my problem was not rectified completely. Some of my free channels are not getting. From today onwards all my channel are disconnected and showing insufficient balance. But the balance shows rs 154 in account. I cant get the customer care number also. Pls help me to solve my problem.
Bitu

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Address: Pune, Maharashtra, 411058

Website: www.d2h.com/login.php

My videocon d2h is not working since morning. Cust i'd[protected]. Videocon d2h cust care nos are not reachable n wrong. Ur website login does not work. This is the worst service i have seen in any industry plus ur customer agents are pathetic. I want my service restored immediately. I get a message as insufficient balance. I have done a recharge on 2 feb 10 for 273/- current balance is 243/- how can u say insufficient bal. I reset the box but nothing. U guys are disgusting. It's time i think to move to reliance or tata sky. Call me urgently..

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Address: Pune, Maharashtra, 410501

Website: www.videocond2h.com

Dear sir/mam,

I am videocon user, since one month i tried to contact videocon company about to selection of channels, but my login not to able to login, after so many time of call back requests company yet not contact with me, there customer care no is also off, website always down how can we solve our queries, it's a harassment. Currently i have paid rs300 to company but since 2 days our tv is out of service.

Kindly help

Thanks
Shrikant

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Address: 411017

I ramesh joshi. My consumer number[protected]. I have selected my pack but i don't know the full recharge amount. So first recharge 156, than 100 after that 100. Now my balance showing 349.69
But still i am not getting paid service channel. I am contacting customer care. No response from them just one message is that "our customer care officer busy.

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Address: Bangalore Urban, Karnataka, 562107

Website: www.d2h.com

I am d2h customer (Customer id[protected]. Last 2 days, i have a regular interruption on the programs they provide and when i call customer care there is no support.in fact, i have sent emails to d2h still no response. I am not able to see that plan i have chosen and d2h is charging me with a higher amount than my plan (I have chosen a plan of monthly rental of rs.270 and daily i am getting deducted rs.13 per day)

My account balance yesterday (9th feb) was rs.321 and today while checking account balance it says rs.304 and when i switch-on the channel its shows pop-up e18.4 no sufficient balance (All pictures for reference)

Here customer has no right. The customer care people are very irresponsible and don't even look int the issues nor reply.

I want speedy resolution and refund for the days where d2h has charged me more than my plan (From 7th feb)

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Pohnerkar

from Mumbai, Maharashtra

Feb 14, 2019

I am unable to select pack as per Trai Order, No customer support providing in videocon dth, All Customer care number of Videocon DTH always busy, No one can answer call and also unable to select and login at videocon dth on website. Also arrange a request call through web, but don't have receive it.

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M

Manav Sachdeva

from Gurgaon, Haryana

Feb 17, 2019

I am also facing the same problem for last 7 days. There is no channel available, E18-4 error is displaying on every channel whereas I have recharged with Rs500

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Address: Haridwar, Uttarakhand, 249403

Website: www.vediocond2h.com

I am vediocond2h subscriber since 10 year, now as per new trai guideline every customer select own Channel and pay, but
Vediocon service not user friendly to do this easily, I called many time to customer care to login but still not login, d2h service cheated all customer, they give their advertising channel in base 100 channel pack.

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Address: Dharwad, Karnataka, 580031

Website: www. d2h.com

Hi,
Videocon d2h has not acknowledged the updated package & is causing inconvenience last 1 week. We have balance in the account, but today they stopped broadcasting saying insufficient balance.
Customer id[protected].

Looks like the operators are doing it deliberately even though it's so easy to accommodate these changes.in the usual cases, when some one changes the package they apply immediately, but now they seem to show issues since trai has recommended to ensure transparency. These will create panic & people will show anger with trai & not with operator like videocon d2h.
Their website is down, and no way to reach to call-center executives. This is definitely mal-practices & un-ethical.

Swamiraj gotur,
Hubballi, karnatake

Videocon Industries customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411046

Dear sir,
I have recharge my videocon d2h with as per rati rules on 1st feb 2019. But still i unable to see any channels from the services provider. I have alrady visited the company office. Some channels showing for 2 days after that all channels are closed. I unable to watch any channels. While my recharge amount has been debited on daily basis.

Please look in to this matter and do the needul.
My customer id is[protected]

Feb 10, 2019

Complaint marked as Resolved

I have unable to understand that my d2h services is still unavailable and how you mark resolved the issue my complain is still unresolved

Videocon Industries customer support has been notified about the posted complaint.

Feb 10, 2019

Updated by Singhmr Dear Sir,
I have recharge my Videocon d2h with as per RATI rules on 1st Feb. 2019. but still I unable to see any channels from the services provider. I have already visited the company office .some channels showing for 2 days after that all channels are closed. I unable to watch any channels .while my recharge amount has been debited on daily basis.

Please look in to this matter and do the needful.
MY Customer ID is[protected]

Feb 10, 2019

Updated by Singhmr No, Videocon representative has just call me and told that i can't do anything regarding this .call to customer care i tried to contact customer care but i still unable to contact with customer care .problem is still pending.

Feb 10, 2019

Updated by Singhmr This issue is going on since 7 days but no any action taken by the company. please look in to this matter and do the needful ASAP.

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I am videocon D2H consumer.After trai guidelines all channel closed since yesterday morning. Only one message reflecting on tv screen insufficient balance or channel not subsrcribed.many time contacted to customer care &sended mail but not yet resolved my problem.every time customer care busy &automatically call disconnect.I have raised complain in customer care after that received mail from there he give a no[protected] to missed call & select channel no.149 for 15 minut then your service resume but all exercise done but service not resums issue not yet after 10 days completed I have not single day to watch tv only five channel workings else all stop.

Videocon Industries customer support has been notified about the posted complaint.

Feb 16, 2019

Updated by Rjrai0052 Not yet resolved my complaint problem.
Worst service, worst customer care, worst company.after 16 days completed daily mail mark to customer care but no satisfactory answer why my services stop .on daily basis deduction of money .

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Videocon has added 100 mandatory channels and then onwards you can do a-la-carte, as per my knowledge only 25 dd channels are mandatory.
Then they are adding loading charges.

Customer care numbers are not reachable,
Nodal officer will never really and the solution will automatically sorted out without knowing the problem without asking you anything

I even don't know what trai used to see and allow these kind of thing.

Before you move into new thing please take a note that these service provider are working in their limits, you just left consumer no where.

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Address: 382405

Dear trai,

More then two hundred time telephonic communication with videocon dth customer care team from 02.02.2019 to still today, videocon dth team is still failure to resolve my complain, current status shown e-18-4 insufficient balance balance deducted regular basis but no chanel is coming, show more then one base pack and videocon dth failure team giving me time and time any time (More then 200 time) available balance was on 02.02.2018 more then 200/- and current balance is 315/- after 200 /- recharge by today, customer id[protected] name bapan kundu registered telephone number [protected] email:- bapan. [protected]@yahoo.com
Request you kindly take necessary action on your videocon dth and ask them to salve my complain immediately

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Address: New Delhi, Delhi, 110045

Website: Videocon d2h

मैं अपने 100 फ़्री चैनलों का चुनाव सिर्फ हिंदी भाषा के चैंनलों के साथ करना चाहता हूँ, जबकि फिलहाल जो बेस पैक ऐक्टिवेट किया गया है उनमें ज्यादातर चैनल दूसरी भाषाओं के हैं जो मेरे लिए बिलकुल ही बेकार हैं। मैंने इस बारे में सेवा प्रदाता से संपर्क किया, लेकिन वीडियोकॉन मुझे ऐसा करने नहीं दे रहा है। दलील दी जा रही है की वे ऐसा TRAI के निर्देशानुसार ही कर रहे हैं। कृप्या इसमें मेरी मदद करें और सलाह दें कि आगे मुझे क्या करना चाहिए।
धन्यवाद
अनुपम

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Address: Gurdaspur, Punjab, 143505

It is regarding the d2h customer id 13262593 to start with dealer recharged with 2000 and 100 extra.. Still acceptable.. But the services never started. When called customer care they said we need to choose channels on website nd they were making fun o[censored]s that won't do anything. Since last 4 days no channels are coming and they stopped channels intentionally nd are not interested to help. Website is not working

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Mark4

from Jodhpur, Rajasthan

Feb 11, 2019

+1

After TRAI new orders I have selected channel on videocon d2h, but customer services are not responding. All things including website, Customer Care Service suddenly stopped. Even recharged twice almost 620Rs have been spend on recharge. But account info is not updated. Don't know what to do next.

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A

Arpitpuri

from Bhopal, Madhya Pradesh

Mar 13, 2019

Customer ID[protected]
It's been more than 60 days that I am trying to reach Videocon D2H, it has become a hectic task the lines are never connected and the ones which get connected always mentions this has been connected to other department, this does not solves any purpose.

As of today my account has a balance of 525.63 and it has been diminishing since yesterday. Earlier it was 555.

Still my box shows insufficient balance despite having a balance of 525 rupees. The website does not answer my queries and call centre number is below standards. It is absolutely shocking the way d2H is solving this task.

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d2h Customer Care's response, Mar 13, 2019

Verified Support

Dear Arpit,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Complaints & Reviews

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d2h reviews & complaints page 78

bad services of videocon d2h

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trai pack not being activated

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regarding non availability of channel viewing

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dth by videocon

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unable to view channels

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d2h not working

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recharge problem

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poor customer support

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customer care not responding, website not working, service stopped without notice. worst service ever seen

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service & consumer support

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service not provide after recharge

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service not provided and charged

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harassment by company not cooperate

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unethical practices from operator

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tv channels are not showing

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only 5 channel seen on tv

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mandatory channels

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videocon d2h/channel not coming

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videocon d2h is not following the trai guidelines my c id 70139800

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d2h is not working.. customer care is not reachable.. website not working

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