d2h Complaints & Reviews

HI

customer ID[protected]

I am a customer to D2H more than 5 years. Last few days I am facing the problems with D2H. My location weather condition is normal, but the TV screen show's like its signal not available. I called customer care, our side everything is good, the problem your end.

I activated my region language(Telugu) a few days back

Every month I am paying 514/- (as per...

I tried several times to contact D2H service provider on phone([protected]).
not able to connect since last 3 days. I am unable to watch any of the subscribed paid channel.
There is sufficient balance in my account, in spite that I can see only few free channel.
Mobile app also does not function.
customer ID[protected]...

My Customer Id[protected]
channel request Sr No:[protected]

I placed a Channel Service request on 1st Feb 2019 with Sr No:[protected] with 284.47 Rs confirmation instead Customer Service agent Neha Sharma on 5 Feb 2019 said the amount is 354 Rs, with Discovery Science Channel as 10 Rs, Zee Anmol Cinema as 10 Rs etc for 8 channels each with 10 Rs each making it 80Rs more.
But actual original Trai A-la-carte price...

Harender kumar
79685510
Sir through my id 3 connectiin are link in which ony 1 connection is working other 2 connection are not working since 3 days and i had already paid the money and we are trying to contact you but no one is picking our phone.
In our home my mother wants to see her serial but nowdays she is not seeing due to not working of d2h cable.
Continuosly 3 days we called you but none even a single person...

Please refer below email sent to d2h, no response till now

From: ramesh m. Prabhu
Sent: tuesday, february 5, 2019 12:13 pm
To: [protected]@d2h.com
Subject: customer id. 7046419

It is with great disappointment i have to write you to inform that the d2h videocon is one of the worst service providers. Your customer dept is one of the ill managed, irresponsible team in teh world. Number of...

I am a customer of videocon d2h (Consumer id[protected], as per trai rules i have selected my channels as on 01/02/2019, but from 04/02/2019 all of channels are stop (Even free channels). Several times i called customer care but they willingly block their customer care number. Yesterday i am able to connect customer care but they refuse to help me. Even i wrote two mails to them but nothing change. I have already recharge rs.600/- but still...

I am a videocon d2h customer i was selecting my own pack at that i seen that in free to air channel section they have not provided a option to add or remove any free channel except 26 mandatory channels then i called customer care then they told me that as per the new rules of trai all free to air 100 channels are mandatory i read all trai rule in that they told only 25 channels are mandatory but they are not listening to me......

Hello,

As per trai guidelines we are now free to choose our own customized channel package. My due date was on 5th feb 2019 but i am not able to choose my package as the web application is crashing during submission of request. It takes long time to decide and choose the channels but when i submit the application crashed for several times which is very irritating. I tried to connect the customer care throught the day but always...

DEAR Sir

Iam a coustmer of Videocon d2h TV connection No.[protected] for the last 4-5 Yrs. & I am not able to subscribe channels through new TRAI 2019 Rules through neither Mobile or Website despite repeated attempts although I always deposite fee in advance, from 05/02/2019 I am not able to select channels or see them
I therefore request your goodself to kindly look in the matter so that I could subscribe my channels...

Unable to login to videocon d2h since yesterday.
Despite putting otp for so many times it shows a blank black page of d2h.com.
Tried to resolve it through password but same problem appears again and again.
Thus unable to create my own channels pack as par trai guidelines.
Unable to contact customer care numbers including nodal office number. None of them are working.
Kindly resolve the issue as the earliest....

Hello i have tried multiple time to contact customer care for issue related to selection of hd channel after new trai rule implementation. But they are not responding and since 01.02.2019 they are saying that there are some issue in selecting hd channels we are rectifying for customers. Still customer cann't select hd channels on www.d2h.com.
When contacted nodal officer he is also not replying on e mails and not picking call even...

I chose star bengali hd premium pack in create in your own pack with other pack for my videocon d2h box. But from yesterday they apply my new pack without activated star pack. I tried to call but no one pickup i send mail also but nobody responding. I also notice that they are not allow to customer chose 75 channel out of 100. Kindly take some action....

Dear team,
As per new trai rule, dth service provider's system is not working properly to update customer new dth pack. Because of this customer facing serious problem. Trai must check necessary platform to migrate customer to new pack. I think this situation is type demonetization when company system is not compatible to resolve service request of thousands of customer.in this matter trai must look into the matter the service provider...

I have been trying to reach customer care support agents since 4th feb 21:30 ist for my issues but ivr is not routing calls to support agents. After trai regulations, on 4th feb suddenly my dth service is affected & i am not getting help from videocon d2h.

I have subscribed with new diamond pack, after 4th feb suddenly without any notice most of the channels (Approx. 25) were discontinued which are part of the pack subscribed...

I have been doing follow-up for last one week for amount wrongly debited form my account.
I did many calls to videocon d2h customer care and they are giving only the false commitments like issue will be resolved in 2 to 3 hours, 8 hours, 24 hours and we will call back you, but nothing happened. Many times i tried to reach nodal office as well, but they are also not picking the call. I never faced this type of worst service anywhere....

Sir as per yous guidelines i am trying to contact the call centre of my d2h service provider vedhocon since monday evening on below mentioned numbers (Protected), (Protected), (Protected) (Protected) but nobody is picking the phone and websites is also no working now iam totally fed up the do not know the way to contact my services provide. So you are requested to please look in to the matter and do the need ful.
Regords
...

Dear sir,

This is to bring in your kind notice that i am a subscriber of videocon d2h.

On 31.01.2019, i had selected new channel pack as per new guide lines of trai.

Now, from yesterday i am not able to view channels showing as it is not subscribe. My account has a balance of rs.1155/- and after that also i have to suffer from this.

Even i am not able to call any of their customer...

Dear sir
I have videocon d2h connection my customer id is 24250437 i am trying to create my own pack within 100 channels but when i login to my customer id there is 100 channel s already shown in my cart and when i called to customer care to remove remaining 74 channel they told me that it is compulsory. I told them only 25 dd channels are compulsory but they refuse and told 100 channel are compulsory and you can not add or remove...

I had recharged my base pack super gold worth 367.00 rs. And got balance and still have balance as on 05th feb 2019 of 209.99, and suddenly on 04 feb 2019 all channels excluding free ones gone and reason showing on insufficient balance and as of now today (5th feb 2019 having balance in videocond2h of 209.99 rs. And daily been deducting it from my account without showing any paid channels and even not received any prior email or call from...

Since yesterday channels which were in paid package as per videocon d2h are not been air and got blocked. I have been trying to call videocon d2h customer care but call getting disconnected, today at 10.16 am i got the line of videocon d2h customer care executive but she was not ready to help me and told me to call customer care in 1 hour time. Since then no call getting connected to videocon customer care executive....