d2h Complaints & Reviews

This is ajay singhand i am using videocon d2h from last 9 years and suddenly from yesterday i am getting an error message on every screen saying donot have enough balance but i have balance of rs.336.06 and signal not available. When i called your customer service, but all the numbers including toll free is busy since yesterday, but its not fixed. My cust id is 2553528 and my phone number is[protected]....

My videocon d2h customer id is[protected]name k. Muralidharan nair. I had originally subscribed for hd omni pack on 25 nov 2018. (With additional 3 free malayalam top up/add on channels). My pack was valid till 15 dec 2019. I had also paid the subscription amount rs. 5000/- for one year in advance. When trai new order was announced, i called their cust care and requested them to continue with my existing pre paid omni hd pack till its validity....

As per trai i have selected my channels many times on d2h website, but yet not updated in television. Also they are charging per day and balance is reducing without watching single channel. Main thing is they have locked 100 channels of their choice, we cannot edit the same. This is against trai act, as per trai only 22 channels are mandatory which is of dd. So videocon is acting against trai rule and making all customer suffer.
br...

Hi,

This is to bring into your kind notice that d2h is at all following trai's rules and has been forcing its viewers to view their own respective set of channels, even though list of channels provided to them before time. Tv is blank as no channel is at all viewable as per my choice. These people are making a mockery of trai and their customers.
Call centre is not accepting any calls. Their website is down and on writing...

Hi
This is to bring to into your notice, I am the user of Videocon D2h. I am unable to view my TV Channels, since afternoon 3:00 Pm.
I have called up in afternoon on 04th Feb 2018 and spoken to advisor Kavita and got the commitment that channel will restored in 5 hours but channel is not restored yet.
Hence I have to call D2h customer care again but it is very shameful to let you know after making 10 to 15 attempts...

Sir,
As per the New Rules for Satellite TV from TRAI, I have selected my own channels and submitted to the Videocon D2H service provider on 28th Jan, 2019, with Sr. No.[protected]. But till date (4th Feb.2019) I am unable to view my selected channels, the problem was reported to Videocon customer care many times but till date it is not resolve. They are passing the days & exhausting my amount.

My customer ID is[protected]...

Dear TRAI,
I am a videocon d2h user (id[protected]. I am trying to select chennels according to the TRAI but they did not respond. Their website their customer care no all r in vain. Its 4th day i am continuously try to contect them but they r not reachable. Its exploitation of right now its 4th day n there is no tv in my home.
Plz take neccesory action so that they atleast work according to govt. They r free to do everything...

After trying continuously for 2 hrs, my call go connected to videocon d2h customer care, i provided list of channels which i want as per new trai rules and paid full amount (Cust id[protected] which is generated. Custmer care executive took the list and said it will be effective in sometime. But after whole day waiting and three times calling to them, they didnt provide proper response, everyone has same answer call after 2 hrs. I didnt...

I am a user of videocon d2h and currently facing an issue regarding my package, i tried to make a new pack as per trai rules in service provider website but i m not able to deselect the fta channels due to which my complete pack has become to costly.
As per trai rules fta channels can be selected and deselected but service provider has disabled the option.
I called the service provider they told like the option of selection...

I am a videocon d2h customer i was selecting my own pack at that i seen that in free to air channel section they have not provided a option to add or remove any free channel except 26 mandatory channels then i called customer care then they told me that as per the new rules of trai all free to air 100 channels are mandatory i read all trai rule in that they told only 26 channels are mandatory but they are not listening to me.
So i...

My customer id[protected] is d2h giving correct information or bluffing customer? Other than mandatory 100 channels by d2h, customers choice of 1 to 15 additional channels will carry rs.25/- extra and anything further ahead of 15 channels will carry re.1/- per each channel. But when i choose 75 extra channels they charge extra for 175 channels. I. E they add mandatory 100 channels with customers choice also for additional charges. Will trai...

Sir mera i'd[protected] jo ki videocon d2h company ka hai mane trai ke naye rules me saath apna pack banaya hai jise mera opretor last 30 hour we challo nahi kar raha mane 100 baar call karke jaankaari maagi per 5hour ki baar baar bol ke phone cut kar dete hai me kya karoo mene 2/02 ko evening 4 pm per pack banaya tha jo ki aaj 4/02 12:09 am take challo nahi kiya help me mobile number. [protected]...

I have called videocon d2h customer care several times to activate my new pack that i have created on their website.
But instead of activating the pack they are saying that they have not received any notification about new rules and there is some technical problem.
I don't know what they are doing but according to new rule they have to approve my new request as the new rules are effective from 1st feb.
So kindly resolve...

As per the trai guidelines, i had to choose few channels and did submitted the request successfully. But after submitting the request no channels are not available. 24 hours passed now and the customer service team do not have any answer for that, instead they're just asking to wait... I don't think they're taking any action on that!

Cust id:[protected]...

Company website not allowing me to access my account. No provision for selection of channels. Response to my email is vague and without any proper guidance. Call centre is equally unhelpful and disconnects the line automatically. I am frustrated and facing loss as my balance is appropriated to a package which i have not confirmed. My connection stops....

Unable to view channels after paying money.

After several complaints no one had responded nor came to resolve the issue.

Only few specific channels doesn't work.

When tried talking to customer care they say there is no issue in set top box nor my signal range.

Service engineer says cable issue/antenna issue/set top box issue. No one is an experienced technician.

No...

I recharge my VD2H A/C[protected] as new terif but vd2h not start my services as per new giede line of TRAI I also select my new Chanel I by VD2H app ana call so many time on customer care day and night thew asked me that problem is solved with in 5-10 minet I call so many time but there is no solutions. I select my channel as per new TRAI RULES AND REGULATIONS BUT COMPANY NOT FOLLOW TRAI NEW GIEDE LINE Rajesh Kumar Pasi [protected]...

Since, Feb 2 all my existing channels as per my subscribed platinum HD pack is suddenly withdrawn and I am shown all junk channels of whose choice I am not sure.

I chose and submitted my choices in their site as per Trai which is neither implemented nor my existing pack plays.

When customer care is contacted they repeat themselves stating call us after 1or2 hrs since yesterday. Not taking any complain or trying...

As Per Trai Order, Today I Visited www.d2h.com to create my own pack of channels, so do i.

I picked star value pack, happy india and one other, along with al carte pay channels and etc. On Subscriber Id 79602097

Later on, most of the channels were activated, and few ones yet to activate by them in which main channel of sony entertainment is not activated by them and few more too which i opted for..
br...

Hi team,

As per trai rule, i had done my channel selection before 31st jan 2019. I did recharge with 500 rs. Even though the selected channel not viewing. I fried to call d2h customer care many times but did not reach to them. Seems videocon d2h cheated us. Please look into this or else i will have to take action on it. You can call me on my number [protected] as my registered number [protected] not working.
My customer...