d2h Complaints & Reviews

Address: 400706

Website: Videocon D2h

Company website not allowing me to access my account. No provision for selection of channels. Response to my email is vague and without any proper guidance. Call centre is equally unhelpful and disconnects the line automatically. I am frustrated and facing loss as my balance is appropriated to a package which i have not confirmed. My connection stops.

Videocon Industries customer support has been notified about the posted complaint.

Feb 03, 2019

Updated by banerjisk Complained to TRAI. Awaiting response.

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Address: 560037

Unable to view channels after paying money.

After several complaints no one had responded nor came to resolve the issue.

Only few specific channels doesn't work.

When tried talking to customer care they say there is no issue in set top box nor my signal range.

Service engineer says cable issue/antenna issue/set top box issue. No one is an experienced technician.

No one resolves my issue. I just paid so much into account and activated so many channels which are not working.

Videocon Industries customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110085

I recharge my VD2H A/C[protected] as new terif but vd2h not start my services as per new giede line of TRAI I also select my new Chanel I by VD2H app ana call so many time on customer care day and night thew asked me that problem is solved with in 5-10 minet I call so many time but there is no solutions. I select my channel as per new TRAI RULES AND REGULATIONS BUT COMPANY NOT FOLLOW TRAI NEW GIEDE LINE Rajesh Kumar Pasi [protected]

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T

t_Rex

from Mumbai, Maharashtra

Mar 14, 2019

Wrost customer care, wrost website, unabe to login through forget password, otp option and wrost company ...shifting to tata sky

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Address: Kolkata, West Bengal, 700063

Since, Feb 2 all my existing channels as per my subscribed platinum HD pack is suddenly withdrawn and I am shown all junk channels of whose choice I am not sure.

I chose and submitted my choices in their site as per Trai which is neither implemented nor my existing pack plays.

When customer care is contacted they repeat themselves stating call us after 1or2 hrs since yesterday. Not taking any complain or trying to hear or resolve the issue and finally disconnecting the calls.

This is totally unacceptable from providers. Expecting Trai to pitch in and resolve the matter with Videocon. Had Trai not created the disruption we may not have been harassed by providers due to lack of their will to be complaint! Trai when imposing this should have taken steps to cover customers from this trouble by ensuring the providers/distributers are all equipped with infrastructure to support the change.

My customer ID is[protected]

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As Per Trai Order, Today I Visited www.d2h.com to create my own pack of channels, so do i.

I picked star value pack, happy india and one other, along with al carte pay channels and etc. On Subscriber Id 79602097

Later on, most of the channels were activated, and few ones yet to activate by them in which main channel of sony entertainment is not activated by them and few more too which i opted for..

Their customer support are not user friendly, called six times, but none of them got my issue solved.

So i requested you to do needful to this case, as i missed sony episodes today, and others channels too

One more thing, I'm unable to delete waste channels in section of 100 free channels which is strongly required.

I'm hoping that all my query will be sorted by sunday afternoon...

Regards
Deepak

Videocon Industries customer support has been notified about the posted complaint.

Feb 03, 2019

Updated by AFsane DReam I've been missing my episodes due to this drastic change, and have been contacting their customer support, but all are total helpless, none of them been very handful. And i don't know when will my services going to be resume. All they telling me one thing again and again that wait for 5 hours, but their 5 hours are not coming. Worst Customer care of videocon d2h.

Blackout Day 2 Running.

Feb 04, 2019

Updated by AFsane DReam Blackout Day 3 Running Now.. No Help So Far. All Are Part Of Same System.

Feb 04, 2019

Updated by AFsane DReam Still not working

Feb 04, 2019

Updated by AFsane DReam According To My Earlier Concern, Only 2 Channels Were Not Working, And Rest Were Working Fine.

And Today, I Told Them To Activate My Both Channels, They Did It No Time, But Here Is Miserable Part Comes, They Deactivated My Entire Pack, Which I Created Earlier..

Ab Tumko Zara Hindi Me Samjhata Hu

Niyam Laagu Karne Se Ghanta Kuch Hota Hai, Kaam Par Unpadh Gawaar Log Bitha Doge, Toh Problem Toh Aani Hi Hai..

1 Taarik Ko, Maine Apna Pack Create Kia, Jisme NCT, Happy India, Star Value, And Remaining Pack Create Kiya Hai..

Ab Bebasi Ki Baat Yeh Hai Ki, Videocon Wale Itne Unpad Log Hai,

Pehle Toh Plan Activate Nahi Kar Rahe

Dusra 5 Ghante Baad Call Karne Ko Bole Jaa Rahe Hai

Teesra Senior Se Baat Nahi Kar Va Rahe

Chautha Mere Tv Par Gine Chune 8 Channel Hi Chal Rahe Hai.

Paanchva, Trai Walo Ne Pagal Bana Diya,

Aur Chhatha, Tv chal.Nahi Rha, Par Paise Roz K Kaat Rahe Hai, Beimaan Trai, Beimaan Videocon..

Agar Kaam Karna Bas Ki Nahi Hai Toh, Niyam Thopne Ka Koi Adhikar Nahi,

Will Surely Raise My Voice Against Trai And Vidoecon

Feb 06, 2019

Updated by AFsane DReam Blackout Day 5 Running Now.. No Help So Far.
All my channels are deactivated by them now. Not getting any help over a phone call, and not getting any solution via email. All they are saying we have sent a command to my set up box. And trai is total ###.

Feb 09, 2019

Updated by AFsane DReam Shameless Trai & Videocon Even After Reading This

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Address: Ratnagiri, Maharashtra, 410501

Hi team,

As per trai rule, i had done my channel selection before 31st jan 2019. I did recharge with 500 rs. Even though the selected channel not viewing. I fried to call d2h customer care many times but did not reach to them. Seems videocon d2h cheated us. Please look into this or else i will have to take action on it. You can call me on my number [protected] as my registered number [protected] not working.
My customer id is[protected]

Feb 7, 2019

Complaint marked as Resolved

I did not get any call from company.even didn't get any message or mail.still some of channel not viewing.please look into this asap.

Videocon Industries customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by pro1993 Hello,
This is very disgusting service I ever had.issue still not resolve even complaint has been marked as resolved.

Feb 04, 2019

Updated by pro1993 Still some of the free channels are not working.if these are free then why these are showing unsubscribe.and I had selected ten 1 hd but ten 2 hd is started and Ten 1 is not working.please look into this asap.

Feb 07, 2019

Updated by pro1993 Please update on my above comment still those channel not able view

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Address: Sheohar, Bihar

I call and mail to Videocon D2H operator to activate my account with new TRAI plan but Videocon D2H coustomer care ignore my request and when i call to Videocon D2H operator then call not pickup by Videocon D2H costumer care.So please tell me about it and solve my problem, the may irret complaint by the, i call to operator many times but Videocon customer tell me know system is updating.

Videocon Industries customer support has been notified about the posted complaint.

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Address: 110089

I have submitted my choice channels pack through videocon d2h website on date 26.01.2019. Fta +paid channels and bouquet total count of channels,
But there is no transparency on their website, the pack i have choosed is not visible on the website. Also i can't see details of the pack, i can't edit or modify the pack.
On february 2019 i have shocked; they are showing channels as they decided. Also their website is not login. They charged the amount as per their old pack and not giving me my own selected channel pack, which i selected as per trai regulatory.
Kindly help
Custumer i. D 80177886

Videocon Industries customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700032

My customer id is[protected]. Since one 4 years, we are the client of videocon d2h, having platinum hd pack, the amount we paid since last month rupes 725/, after offering to choose channels we decided to take hd diamond pack amount rupes 476/, from previous month, we called them up for guiding up to select the channels, but they refused it. At last the dated 31st of january 2019, one telle callers received our call & offerd us rupes 476/. Immediately we deposited the amounts and after it they told us, we have to pay the previous amount to continue the service. We want to know do we have the right to choose channels seriously or its a way to harras us. We hope good result from your side.
Thanking you.

Videocon Industries customer support has been notified about the posted complaint.

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As per trai rule our own pack should be activated on 1 feb 2019.. But videocon d2h are not showing any interest in implementing that... They are saying us to go with their old subscription plan... What is this.. I mean they don't care about your rules and for that we are suffering... My old plan ended on 30 jan... So there's no tv since 4 days... Still waiting to take necessary action on videocon d2h.

Videocon Industries customer support has been notified about the posted complaint.

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My d2h account number[protected]. I have a-la carte package for which the total amount is only rs.179. On february 2nd 2019, i recharged for rs.200 and the balance shows only rs.121. What the hell is happening? What is new trai rules? Does the rule ask the dishtv companies to loot indians?
Kindly directly borrow money from us instead of these cheap activities.
I will be much happy to discontinue such honest services.
Watching tv and using internet is just not our life goal.
Better the days with just doordarshan and bsnl network.

Videocon Industries customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500077

Website: www.videocond2h.com/recharge.php

Dear sir,

I am anil kumar, located at hyderabd (Telangana).

I am customer of videocon dth.

As per latest trai regulations, i want to select my channels, but since 5 days
I was unable to select b'cause of poor customer service by videocon d2h.

Even i cant able to open their web site. (Website is not opening)

I am totally afraid of what to do next?

Please assist us.

Regards,
Anil.

Videocon Industries customer support has been notified about the posted complaint.

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Address: Dehradun, Uttarakhand, 248125

Unable to login to videocon d2h since yesterday.
Despite putting otp for so many times it shows a blank black page of d2h.com.
Tried to resolve it through password but same problem appears again and again.
Thus unable to create my own channels pack as par trai guidelines.
Already complained to the customer care in the day but nothing has been done so far.
Kindly resolve the issue as the earliest....

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Address: 411057

Website: Videocon D2H

Number of times i tried logging in to thier website but it always shows site down. I had to choose the pack as per the bew guidelines by TRAI but to me sheer disappointment the website was always shows, "Error connecting to Database" for "502 bad gateway". In addition the pack taken by me is overpriced. I requested a call but no results. please look into

+2 photos

Videocon Industries customer support has been notified about the posted complaint.

Mar 15, 2019

Updated by Dilipkhat I have still not received any resolution on the complaint raised.

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Address: 192202

My name is m afzal wani from kashmir. My son namely dr gulzar ah who is a doctor is presently out of home town and works at srinagar he is not in a position to have time to see the programmes of the network so he has given this product to me. It is very difficult to use it. Now i am feeling very difficultly for want of registered mobile no as the previous number of aircel company has winded up in jammu and kashmir. Pl register my mob no [protected].

Videocon Industries customer support has been notified about the posted complaint.

Feb 01, 2019

Updated by afzalwani Yesterday I request for change my registered mobile no today i receive a phone from a gentle man Mr Rahul Sharma axix bank who asked me about my bank details and credit card no etc witch he told me these are required in connection with above changes of mobile no .these days thefts are being made through such practices since I did not told the gentle men about the digits of my credit card. It is very surprise that why a company demands such secret information for spotty thing if it is true then leave no alternative to stop your connection and advise others to do so through media

Feb 01, 2019

Updated by afzalwani Yesterday I request for change my registered mobile no today i receive a phone from a gentle man Mr Rahul Sharma axix bank who asked me about my bank details and credit card no etc witch he told me these are required in connection with above changes of mobile no .these days thefts are being made through such practices since I did not told the gentle men about the digits of my credit card. It is very surprise that why a company demands such secret information for spotty thing if it is true then leave no alternative to stop your connection and advise others to do so through media

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Address: Balaghat, Madhya Pradesh, 481116

Website: www.d2h.com

Dear TRAI,
I am a subscriber of Videocon D2h ID[protected]. I created my channel list by making a phone call to the customer care. As per your direction, NCF charges for 100 channels (25+ 75 other paid channels) is 130₹. But the customer care person is saying -your NCF charge is 179₹.How??? I asked the reason, the replay I got -you have selected channels according to you that's why you are charged 179₹.
I don't know why ..?? Sir you make clear about it...!
Thank You..

Videocon Industries customer support has been notified about the posted complaint.

Jan 31, 2019

Updated by Santlal Meravi Sir, My total channel count is 100.

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This service provider is not giving any information about the new trial order. We are not able to select the channels because the providers website is not working it is blocked. They are also charging same amt for mirror image tv now. Earlier they used to charge half the price of the base back. This sevice provider should be penalised for harrassment of customers.

Videocon Industries customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 400612

Dear sir / madam

Subjuct - change custmer name in d2h account[protected]
Rtn no - [protected]

I m anand parshu chavan
Custmer id[protected]

Currantly my name is wrong in d2h account,

Old name - anand parshu chawhan
New name - anand parshu chavan,

Please update my account with my new name.

Thanks
Regards
Anand parshu chavan
[protected]

Videocon Industries customer support has been notified about the posted complaint.

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S

Sunil Tawadew

from Mumbai, Maharashtra

Jan 30, 2019

I am rajistar mobile number is changing my number is [protected]

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A

Ayush Gaddamwar

from Khammam, Telangana

Jan 31, 2019

We as a subscriber of videocon d2h suffering from weak signal

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Ayush Gaddamwar's reply, Jan 20, 2019

No response from company

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Sir, i am customer of videocon d2h. Before 15 days i recharged my account with 100 rupees. And validity for this recharge was 10 days. But they stopped my service after 7 day. Whole 8 th day my service stopped. After complaint on customer service they said that your account is not updated. After that they exceed 2 days service. But 1 day blocked.
I don't know how many customers are suffer from this type of cheating. Many of the customers did not know such type of cheating. It's very bad fraud.
Please i request to tria give hardly punishment to videocon d2h as possible as. Stop their license.

Videocon Industries customer support has been notified about the posted complaint.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 68682

Website: www.d2h.com

I am using a videocon d2h sd stb. (Id[protected]. It became complaint in oct 2018, and i register a complaint. A technician came home and clear the faults. He charged 400 as said from customer care. But next day d2h withdrawn rs 200 from my d2h account. I made so many complaints. But no action till.

Customercare says its technician's duty to recharge for 200 in my account. But i don't have a number of their technician. They sent them, but they are not taking no responsibility.

I called customer care week by week. They said the same words as your case will have a solution in 24 hours. I spoke to customer care executive, supervisor and area manager. But no action has taken yet.

d2h Complaints & Reviews

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d2h reviews & complaints page 83

direct to home

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channels not working

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vd2h

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withdrawn my existing channels and didn't implement my selected trai regulated channels and currently broadcasting me all unwanted channels

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not helping

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channel not viewing

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not activate new trai rules

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no transparency on d2h website

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not attending customer requirements.

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dth service

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recharge amount deduction

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my dth provider is not responding to my call

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unable to login

overcharged for videocon d2h pack and site down

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change my registered mobile no 9797975614 tones 9682522274

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charging more

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unable to select the channels.

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change name

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cheating in recharge validity.

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unethical behaviour

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