d2h Complaints & Reviews

When we call to customer care on videocon d2h for channel selection package as per trai rules. The customer care reply that channel selection facility not activated. Then the trai say you are select own channel & pay for this. We want to selection own channel like fta & pay channels and pay for this.
Pls solve this problem as soon as possible.

Thanks!...

Complaint against agent regarding not giving the enough knowledge of channel.

Complaint pending since nov-2018 and follow up taken for 3 to 4 times but till now no solution of the complaint.

Waiting for my refund since then. 2-3 times i have called to your customer care and they saying every time that the refund will be sent to you shortly. But its been around 2 months completed but still no positive reply...

This is to inform you that I recharge my d2h monthly pack od 215/- on 29th Dec'18 as per the listed options but today I received call from d2h customer care that my services is going to discontinue on 18th Jan'19.
Requesting you to resolve the issue and continue my service as per the monthly pack I recharge else I will take legal action against this fraud.for your reference recharge screen shot has been attached for your reference.br...

As per as new rules of trai. Videocond2h employees didn't know. As they said we don't have any notification from till dated today? That's why we are not avail to change or edit your d2h package.
I still not understood that today is 14of january 2019. And they are still not received any notification. May i know that this is the issue from trai or from videocond2h
As per as customer cancern may i request to the cancern authority...

Customer id[protected]
There is no response either to emails or from helpline.
They are not taking our request for channels to be opted as per new tariff.
It will not be possible to opt on last day as lakhs of customers will be trying.
They have not decided any means to take request for change of plans.
Can you intervene & ensure customers get new plan in time.
Ashok Kant...

I have a d2h connection id[protected].
My d2h connection stopped receiving signal possibly because of the damaged wire. I raised a complaint and was given a service request number:[protected] and was told that a service engineer would arrive which will be charged a fee. I agreed to the fee and acknowledged it via e-mail. I have sent multiple e-mails to customer service to followup on my service request. I have also sent two e-mails...

On 05-01-19 i called 5-6 times to the videocon d2h customer care for upgradation of sd set-up box to hd set-up box finally i get it registered for hd set-up box. On 06-01-19 around 11:30am i got a call from an engineer regarding installation of hd set-up box, but i requested him to come around 3.00 to 4.00 p. M, but he came on around 7.00 p. M and started his installation work. But unfortunately it not get done so he disconnected the hd set-up...

श्री मान जी
आपको अवगत कराना हैं कि मैं विवेक कुमार सक्सेना पुत्र स्वर्गीय गणेश चंद्र निवासी गोकुल धाम विकास कॉलोनी इटावा उत्तर प्रदेश वीडियोकॉन का केबिल देखता हूँ अभी...

श्रीमान जी आपको अवगत कराना हैं कि ट्राई के जो नये नियम 29 दिसम्बर 2018 से आये हैं उन नियमो का पालन वीडियोकॉन d2h नही कर रहा हैं मैं विवेक कुमार सक्सेना पुत्र स्वर्गीय गणेश चंद्र...

वीडियोकॉन कस्टमर केयर नंबर पर ट्राई द्वारा जारी चैनल पैक की जानकारी मांगने पर बताया गया कि अभी कंपनी के पास ट्राई के 29th Dec के आदेश से संबंधित कोई भी अपडेट नहीं है।और बताया अपडेट...

Dear sir, madam
As per mention above subject videocon d2h wrong recharge to subscriber id:78302515 recharge by mistakenly done amount rs 300/- on dated 22 dec 2018 time 4:41 pm through googlepay application transaction id:cicagkditjrecg bill desk id:bdg[protected]oksbi
Bbps id:bd01h9376364
Opertor transaction id:[protected], upi transaction id:[protected]....

I, chaudhar vishnu complaint for videocon d2h service recharge through sbi master debit card is not done but my account balance is debited. Today on dated 24/12/2018 at around 9 am. I have recharged of rs.347 on videocon d2h website through sbi master debit card with the help of android cell phone. Recharge process is complete upto otp no. I have enter otp no. After this my bank account balance deducted but recharge process is not successful....

I called customer care to get details about change of plan. The executive voice was so low with background disturbance and talking so fast that nothing was understandable. When i told her to pass call to some other representative, given a 5 minutes wait the call gets disconnected.

It always happens that they keep waiting customer and disconnects it. On top of it, they increase the prices without informing customer....

As per the new trai guidelines, customers need to select and purchase channel pack as per their convenience but videocon d2h customer care is repeatedly saying that they don't have any information on it.

I have called the customer care also but they are saying we have not received updates from trai.

Please provide the correct way to select the channel packs....

I am s. Balaji prasath, customer id[protected], made recharge for 500 rs - 5 times on[protected], first four recharge got failed and fifth one recharged in my d2h account, 3rd & 4th failed transaction were refunded immediately after the failed transaction, but 1st and 2nd transaction hasn't refunded until now.

Launched complaint thru mail, telecom, nothing has resolved my problem.

Very irresponsible action taken,...

Have been raised Compliant that Signal is Not Available. After two days over till now issue is not solved Complaint No[protected] and[protected]. Not responding well . Poor service. Many phone call people's are not responding Tried Local Technical team poor service
Not required in India or our city y they cannot maintenance the Technical team.....

Through the payment gateway of avenues india private limited, i have paid
Subscription of rs 500/- of videocon d2h on 6th dec 2018 at 18:40 hrs vide transaction no of state bank of india[protected]igaexjcgp1 dated 06.12.2018 at 18:40hrs. The payment is neither received by videocon d2h, nor reverted to my bank account. Kindly investigate the matter and make it suitable refund my amount of rs 500/-

With regards, br...

On 6 Nov 18, we upgraded our HD box by recharging my ACC with Rs 999 in which 750 was for set up box and 250 was for HD add on. After inquiry with customer care about the pack for HD, we activated our HD pack of Rs 80 which would remained activated for 3 months(80*3=250) after 3 months I would required to recharge my account with base price + HD add on i.e 300+80.
As told on 6 December 18 I recharged my account with 300 so that my...

Your service desk team not resolving the repayment issue. From nov 6th we do not have active connection due to this. You are not bothered at all. I am not sure how long you will take to fix this. Please let me know the process of return this and so that we can switch to the other provider. During the setup time nearly 2500 charged for the antenna and setup boxes. Is there a way to return this and get the money back instead of just keeping...

6th november i re-charged 900 for d2h. It took to wrong customer id and surprisegly that is also in my name and not connected to any plan. I have wrote to [protected]@d2h the asked more details i have provided, but no response from them after words. Called customer care number 50 times, every time they will listen and promise to respond but no resolution and no answer from them. Details here, now my correct connection also disconnected there...