d2h Complaints & Reviews

6th november i re-charged 900 for d2h. It took to wrong customer id and surprisegly that is also in my name and not connected to any plan. I have wrote to [protected]@d2h the asked more details i have provided, but no response from them after words. Called customer care number 50 times, every time they will listen and promise to respond but no resolution and no answer from them. Details here, now my correct connection also disconnected there...

Dear Sir/Mam,

I have created ala carte channel in my account as per above mentioned sheet received from your site.Total monthly rent is 292.4 Rs, Why you people are charging me Rs.345 to me. Please explain and resolve this ASAP.
As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration...

Getting calls from customer care people every 30mins. Irrittating me. I am not interested in any offers. I dont want to know about those offers too. Kindly stop calling me anymore.
They talking in hindi. I dont understand hindi. When asked for regional language or english. They tell we will revert back. But again aft 30mins hindi calls only...

I am complaining about this from 9.10.18 Technician came in and replaced the STB Box for RS200. Still, I have the same issue, so again I raised a complaint, a technician came in & replaced the box, continuously 3 times they changed the box. But I am having the same issue. So I mailed to Videocon d2h & they reply back, that they will send a person. I am still waiting. No action has been taken place yet....

Videocond2h has been deducting balance from my videocond2h.com account improperly since july 2018. I have opted for a-la-carte pack and had selected few channels, but the company has added 2 channels "active service" & "mosaic pack" without my consent and request, and has been deducting the amount equal to the amount of these 2 channels from my account (Rs 100 per month). I have written several times to the company to stop these channels...

This is to bring to your notice that rs. 200 /- was deducted from my videocond2h account (Customer id:[protected] on 10th november 2018 without my knowledge and without any pre-notification. I had booked the visit of the service engineer to fix my stb which was fixed on 10th nov and for which i had paid the visiting service engineer rs. 300 /- in cash. On 16th nov when i realized my account balance turned zero unexpectedly, i came to know...

Writting on this forum after so much of frustration raising complaint again and again from last 12 days (More than 6 high severity complaints) but issue is not getting resolved. No call from service center and no engineer visit. No sure, why.

After so much of efforts, calling customer care everyday, being on hold for several hours, i have deceided to take it to next level and this is my last effort, after this, i only have...

Hi,

My d2h id is[protected] and it's showing as signal not available. I called up the customer care who didn"t even bothered to help me and disconnected the call on my face while i was trying to explain the issue. I am really fed up with their service. I need someone from the higher authority to look into this and resolve the issue.

Regards,
Unhappy customer...

Hello,
I have been using videocon d2h for the past 3 years. Since last sunday i am facing no signal issue. I called the customer care but they said i will be charged ₹200 for engineer visit. I am sorry but this is not acceptable and i can't be charged for no fault of mine. I told them to send this on email however no mail has been sent to me yet. Sorry but if this is the way you treat your old customers, i am not sure whether i...

I recharge my account on 21/1118 12:08pm and i not get the service from videocon. When i did complain in customer care he give me offer of loan for 3 day service.
My complain is when i paid for service then why i took 3 day loan. There system is not giving me 1 second extra then why i give him 129600 second free of cost.

Loot macha rakhi hai......

We don't touch the stb the question of removal of smart cart does not arise. When called customer care centre, i was told to keep tv on so that they will reset the connection from their end online. After a while i was told that a service engineer will visit to set the problem right with a visit fee of ₹200/-.
When stb, smart card is provided by the service provider it is their duty to see that customer get service un interruptedly....

I was making online payment for Videocon D2H recharge and on completion I received message from the SBI stating your transaction was successful. Today I received msg from Videocon D2H company saying that they have not received any payment. On scrutiny, it came to understand that the payment had gone to Naukriaim Info Tech Pvt. Ltd. of a transaction of Rs, 650/- vide Reference No.[protected]IGAESACKD9 regularly used pay from the Videocon D2H...

We did a recharge of 1425 for 3 months as instructed by the customer care of videocon d2h. But within 2 months the service got deactivated. When we connected with customer care again they told us that some extra service were being activated by there back end service team. Due to which the subscription charge were cut and the service got deactivated within 2 months. And we asked when will our subscription money be back they told us it will...

From past one day my d2h connection was not showing any signal, for that we tried everything we can like restarting the box and removing and again connecting wires but still not successful. Today we called d2h cuatomer care and booked an appointment with their engineer. That person came and did nothing literally nothing and amazingly signal came and took 200rs for that. I think they intentionally do that so that to get an extra money. Really...

I have Videocon D2H HD set top box. But from last one month it is not working. I have booked many complaints through mail/phone. They have reset and reconnect my account but problem is same. They says within 48 hrs. Problem will be solved but till now problem is not solved.
Kindly do needful to solve my problem.
I am also agree to pay fees and spare part cost even then nobody is coming to see my problem.
My customer...

I dont want any calls from videocon d2h. They are calling 5 to 6 times from morning to evening
Its a complete harassment to me
My d2h id is[protected]...
Name: MUKESHJAYANTH...
Tried blocking the numbers but to no use.
Dont want to activate dnd as i may miss other important calls.
Pls make them stop calling me coz i have other work too......

My customer id:[protected]

Over a few weeks, we observe a terrible crackling noise in all the channels, including hd. Despite my multiple complaints to the customer support, they force me to check the connectivity often, which i found to be good always. There are no sound issues when streaming live/recorded content from the internet/usb/dvd. The issue is only with channels subscribed on d2h.

Further, for no reason...

Hello,
I m videocone d2h subscriber from 5 years. From couple of months, there is issue in some channels are getting frizzed.
I called there customer care service, many time they just refreshed and send some commend, but my issue not solved.
Customer service agent said that he will send technical person at my place but I have to pay 200/- . ..what nonscence? Why should customer have to pay 200Rs.
Its videocone...

I have been their d2h customer since 2 years..
My account subscription expired in oct first week
Since there were exams for kids and dussehra vacations i had not recharged
I recharged the account again on 21st october with 500 rs. I wanted to change my plan at than time and move to a-la-carte. The customer service staff i should say were really not equipped to answer my queries and helping me.. Instead o[censored]nderstanding...

My Customer Id :[protected]

I have raised the Issue on 19th October 2018 regarding remote replacement for 2222 HD box.

I have raised the complain almost every day. Every day they were closing the ticket saying it is solved.

Till today the issue is not solved and I am not able to watch any channels now.

I asked my amount refund and they say that they don't have a policy to refund...