d2h Complaints & Reviews

When we call to customer care on videocon d2h for channel selection package as per trai rules. The customer care reply that channel selection facility not activated. Then the trai say you are select own channel & pay for this. We want to selection own channel like fta & pay channels and pay for this.
Pls solve this problem as soon as possible.

Thanks!

Complaint against agent regarding not giving the enough knowledge of channel.

Complaint pending since nov-2018 and follow up taken for 3 to 4 times but till now no solution of the complaint.

Waiting for my refund since then. 2-3 times i have called to your customer care and they saying every time that the refund will be sent to you shortly. But its been around 2 months completed but still no positive reply from their side. Plz help in this matter

This is to inform you that I recharge my d2h monthly pack od 215/- on 29th Dec'18 as per the listed options but today I received call from d2h customer care that my services is going to discontinue on 18th Jan'19.
Requesting you to resolve the issue and continue my service as per the monthly pack I recharge else I will take legal action against this fraud.for your reference recharge screen shot has been attached for your reference.
Sajjad Ahmad

As per as new rules of trai. Videocond2h employees didn't know. As they said we don't have any notification from till dated today? That's why we are not avail to change or edit your d2h package.
I still not understood that today is 14of january 2019. And they are still not received any notification. May i know that this is the issue from trai or from videocond2h
As per as customer cancern may i request to the cancern authority kindly take a respective action regarding this cancern.
Thanking you.
Sunil kumar
D2h i'd[protected]
[protected]

Customer id[protected]
There is no response either to emails or from helpline.
They are not taking our request for channels to be opted as per new tariff.
It will not be possible to opt on last day as lakhs of customers will be trying.
They have not decided any means to take request for change of plans.
Can you intervene & ensure customers get new plan in time.
Ashok Kant

I have a d2h connection id[protected].
My d2h connection stopped receiving signal possibly because of the damaged wire. I raised a complaint and was given a service request number:[protected] and was told that a service engineer would arrive which will be charged a fee. I agreed to the fee and acknowledged it via e-mail. I have sent multiple e-mails to customer service to followup on my service request. I have also sent two e-mails to the nodal officer. To my dismay not a single reply providing me an answer or update on when a service engineer will come to fix it. It is more than 12-13 days now. My aged parents depend on it. Because the local cable guys refuse to help with this as they are not sure on how to fix, it is imperative that a company like videocon has a decent customer service and resources. Why has my request been ignored for more than 12 days. Who is responsible for the delay? If a company cannot be competent how are they allowed to enter the market and cheat customers.

I'm thoroughly appalled by this unconcerned approach. I paid more than rs. 2, 000 to install the dish, i have to do away with it if i don't get any service? Why should my investment in this service not be respected? Disgusting to state the least.

On 05-01-19 i called 5-6 times to the videocon d2h customer care for upgradation of sd set-up box to hd set-up box finally i get it registered for hd set-up box. On 06-01-19 around 11:30am i got a call from an engineer regarding installation of hd set-up box, but i requested him to come around 3.00 to 4.00 p. M, but he came on around 7.00 p. M and started his installation work. But unfortunately it not get done so he disconnected the hd set-up box and took back with him, after this process my old sd set-up box was deactivated automatically without activation of new hd set-up box. After calling customer care they informed me to wait for another day.

As i already waited half a day for their engineer and again they are telling that have wait, nothing can be done before that. My bad think that i choose videocon d2h service and invested on it, so please help on this matter and also help to deinstall all their services and get back my money.

श्री मान जी
आपको अवगत कराना हैं कि मैं विवेक कुमार सक्सेना पुत्र स्वर्गीय गणेश चंद्र निवासी गोकुल धाम विकास कॉलोनी इटावा उत्तर प्रदेश वीडियोकॉन का केबिल देखता हूँ अभी 29/12/18से ट्राई के नए नियमों के अनुसार मुझे अपने चैनल और 130 रूपए मैं 100 चैनल मिलना चाहिए लेकिन वीडियोकॉन ने आज तक इस नियम को लागू नही किया मेरी वीडियोकॉन की ग्राहक आई डी 53082880 हैं अतः आपसे अनुरोध के की मेरी ये शिकायत दर्ज कर वीडियोकॉन पर शख्त कार्यवाही करने की कृपा करें ।
धन्यबाद
विवेक कुमार सक्सेना
गोकुल धाम विकास कॉलोनी
इटावा(उत्तर प्रदेश)
मो [protected]
वीडियोकॉन ग्राहक आई डी 53082880

श्रीमान जी आपको अवगत कराना हैं कि ट्राई के जो नये नियम 29 दिसम्बर 2018 से आये हैं उन नियमो का पालन वीडियोकॉन d2h नही कर रहा हैं मैं विवेक कुमार सक्सेना पुत्र स्वर्गीय गणेश चंद्र सक्सेना निवासी गोकुल धाम विकास कॉलोनी इटावा उत्तर प्रदेश वीडियोकॉन का केबिल चला रहा हूं मैं वीडियोकॉन के ग्राहक सेवा केंद्र में कई बार कॉल की की ट्राई के नए नियमो के अनुसार मुझे सुबिधा प्रदान करे लेकिन कोई भी संतोष पुर्बक जबाब नही मिला मेरी वीडियोकॉन की ग्राहक आई डी[protected] हैं अतः श्रीमान जी से निवेदन हैं कि मेरी यह शिकायत दर्ज कर उचित कार्यवाही करने की कृपा करें।
महान कृपा होगी
धन्यबाद
विवेक कुमार सक्सेना
गुकुल धाम विकास कॉलोनी इटावा
उत्तर प्रदेश
मो [protected]

वीडियोकॉन कस्टमर केयर नंबर पर ट्राई द्वारा जारी चैनल पैक की जानकारी मांगने पर बताया गया कि अभी कंपनी के पास ट्राई के 29th Dec के आदेश से संबंधित कोई भी अपडेट नहीं है।और बताया अपडेट आने के बाद चैनल के पैक के प्राइस ये होंगे जैसे सोनी का पैक GST लगाकर 37 रुपये होगा। मुझे ट्राई के आदेश से संबंधित जानकारी प्राप्त करनी थी। लेकिन कंपनी ने बताया कि उसके पास अपडेट नहीं है। मैने 18Dec को अपना वीडियोकॉन का रिचार्ज कराया था। मुझे ये भी जानकारी नहीं दी गयी कि मेरा यही रिचार्ज चलता रहेगा या ट्राई के नए नियम के अनुसार बदल जायेगा।

Dear sir, madam
As per mention above subject videocon d2h wrong recharge to subscriber id:78302515 recharge by mistakenly done amount rs 300/- on dated 22 dec 2018 time 4:41 pm through googlepay application transaction id:cicagkditjrecg bill desk id:bdg[protected]oksbi
Bbps id:bd01h9376364
Opertor transaction id:[protected], upi transaction id:[protected].

I, chaudhar vishnu complaint for videocon d2h service recharge through sbi master debit card is not done but my account balance is debited. Today on dated 24/12/2018 at around 9 am. I have recharged of rs.347 on videocon d2h website through sbi master debit card with the help of android cell phone. Recharge process is complete upto otp no. I have enter otp no. After this my bank account balance deducted but recharge process is not successful. Why? Please help me solvent this problem. Please refund my debited account balance or recharge videocon d2h service.

As per the new trai guidelines, customers need to select and purchase channel pack as per their convenience but videocon d2h customer care is repeatedly saying that they don't have any information on it.

I have called the customer care also but they are saying we have not received updates from trai.

Please provide the correct way to select the channel packs.

I am s. Balaji prasath, customer id[protected], made recharge for 500 rs - 5 times on[protected], first four recharge got failed and fifth one recharged in my d2h account, 3rd & 4th failed transaction were refunded immediately after the failed transaction, but 1st and 2nd transaction hasn't refunded until now.

Launched complaint thru mail, telecom, nothing has resolved my problem.

Very irresponsible action taken, playing with the customer.

By

S. Balaji prasath

Have been raised Compliant that Signal is Not Available. After two days over till now issue is not solved Complaint No[protected] and[protected]. Not responding well . Poor service. Many phone call people's are not responding Tried Local Technical team poor service
Not required in India or our city y they cannot maintenance the Technical team..

Through the payment gateway of avenues india private limited, i have paid
Subscription of rs 500/- of videocon d2h on 6th dec 2018 at 18:40 hrs vide transaction no of state bank of india[protected]igaexjcgp1 dated 06.12.2018 at 18:40hrs. The payment is neither received by videocon d2h, nor reverted to my bank account. Kindly investigate the matter and make it suitable refund my amount of rs 500/-

With regards,

— v u rao
Customer id of videocond2h:[protected]
Account no of videocon d2h: 14650605
Registered tel no: [protected]

On 6 Nov 18, we upgraded our HD box by recharging my ACC with Rs 999 in which 750 was for set up box and 250 was for HD add on. After inquiry with customer care about the pack for HD, we activated our HD pack of Rs 80 which would remained activated for 3 months(80*3=250) after 3 months I would required to recharge my account with base price + HD add on i.e 300+80.
As told on 6 December 18 I recharged my account with 300 so that my account balance gets recharged which didn't happen when I called customer care they told that we have deducted balance because earlier they didn't deduct balance from Rs 999 and and they changed my pack to Rs 885 without consent and because my balance was negative so they adjusted my 300 there .
After being calling on daily basis they daily raise different complain and comes out with no solution.

6th november i re-charged 900 for d2h. It took to wrong customer id and surprisegly that is also in my name and not connected to any plan. I have wrote to [protected]@d2h the asked more details i have provided, but no response from them after words. Called customer care number 50 times, every time they will listen and promise to respond but no resolution and no answer from them. Details here, now my correct connection also disconnected there is no tv coming for me from one month

"date and time of recharge: 06th nov 2018: 18:59 pm
" amount of recharge: 900
"website/wallet name: https://www.videocond2h.com
" wrong customer id & correct customer id:[protected] &[protected].

Very poor quality of service desk, the do not have any issue id to track, every time need to explain, some times they say there is issue they are working to resolve and some time they say issue is not there hence again recording the issue.

[protected]@d2h will give auto reply that in two days issue will resolve, but never ever reply by the team

Dear Sir/Mam,

I have created ala carte channel in my account as per above mentioned sheet received from your site.Total monthly rent is 292.4 Rs, Why you people are charging me Rs.345 to me. Please explain and resolve this ASAP.
As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella. I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.
I have complaint so many time but no response received yet. So many calls, . Sometime I have received bad behavior from Videocon customer care. It is very harassment and painful experience. I want to ask what kind of service you people are providing their customers. Presently its competition time. New products come in market every day. If you people is not improve your service, People switch service provider. Please do something, at least reply me. If you people cant resolution of my problem, Please return you D2H box and refund my money. So that I can switch to other service provider. Or I have to take any legal action.

Details are given below:-

Customer Details
Customer ID : 77658880
Customer Name : RAVI SHEKHAR

RTN 1 : [protected]
RTN 2 :
Email : [protected]@hotmail.com

A La Carte Details
Channel Name Price (Rs.)
&PICTURES HD 21.2
&TV HD 21.2
COLORS HD 21.2
SONY MAX HD 21.2
SONY SAB HD 21.2
SONY SET HD 21.2
STAR GOLD HD 21.2
STAR PLUS HD 21.2
ZEE CINEMA HD 21.2
AAJ TAK 12.7
NDTV INDIA 12.7
DISCOVERY KIDS 12.7
DISNEY CHANNEL 12.7
DISNEY JUNIOR 12.7
HUNGAMA 12.7
NICK 12.7
POGO 12.7
Total Amount (+GST Extra. Terms and conditions Apply.) 292.4

Thanks & Regards

Ravi Shekhar
[protected]

Getting calls from customer care people every 30mins. Irrittating me. I am not interested in any offers. I dont want to know about those offers too. Kindly stop calling me anymore.
They talking in hindi. I dont understand hindi. When asked for regional language or english. They tell we will revert back. But again aft 30mins hindi calls only