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[Resolved]  D2H — Charged Twice for the service

I have upgraded from SD Set top box to HD Set top box. D2H informed me on the mail that 749 will be charged for the replacement. D2H engineer has replaced the device and I have paid 749 to him directly in the form of cash, but the very next day again 749 have been deducted from my D2Haccount as well. I have been following up with them over a month but issue have not been resolved. Please look into the issue.
Service Request No.55771038
Account No:[protected]
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Jan 3, 2021
Complaint marked as Resolved 
Hi, Thanks for your prompt attention. The issue has been resolved and I received the remaining balance. Once again thank you for your help. Regards, Sunil.
d2h customer support has been notified about the posted complaint.
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Comments

Dear Sunil,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply
Sunil84's [Complaint's author] reply, Dec 2, 2020
I have sent multiple mails but to no avail. After repeated follow ups I was refunded partial amount, still I have not received full refund.
Still no resolution yet..this really pathetic service from D2H. Time to shift to other service provider.
Reply
Written multiple mails but to no avail. This fraud and cheating by D2H. I would never recommend D2H to any one. I still need to get refund of 499 Rs but no response from customer care to multiple emails I have sent.
Reply
Dear Sunil,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply
Hi,

Thanks for your prompt attention. The issue has been resolved and I received the remaining balance i.e 500 on my account on 29th December.

Once again thank you for your help.

Regards,
Sunil.
Reply
d2h Customer Care's response, Jan 4, 2021
Verified Support
Dear Sunil,

Thanks for the acknowledgement. Feel free to contact us if you have any queries/concerns. I would love to help.

Thanks & regards

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