d2h Complaints & Reviews

Dear sir/Madam,

I have wrongly done my D2H recharge in my old account[protected]. Kindly transfer my recharge amount in my new account[protected] .

Recharge done on 13th sept 2020 from ICICI bank through Phone pay.

Old account no : 27260326
New Account no :[protected]

Kindly find screen shot for the same.

Regards
Sunil Raut

A transaction was made by me on 17th October for rs. 1558/- of my Videocon d2h account having Customer id: 93703209

An email was written by me to Videocon customer care providing all the transaction details with payment screenshot image. Still, the customer care replies everyday asking for new details, only to delay the process and not provide any satisfactory solution.

It is just a case of simple reverse refund which the company is taken ages to process.

Is this some sort of looting technique? Even the mobile app of videocon is outdated and hangs most of the time. How are customers going to recharge seamlessly with such pathetic service?

If I do not get this issue redressed even here, I shall be restratined to take proper legal course against Videocon D2h.

I have submitted request for new d2h connection 3 days before through d2h website. Even after making full payment through online mode, didnt get my product and installation as it's more than 3 days.On caling customer care, they refused to help. Instead they told me that they don't have any such ETA for installation of product, once engineer is available he will call you and install the product till then just wait. I asked how much time roughly it will take, they said it might take even more than 15 days. I asked them to refund my money but they refused strictly saying this can't be done.

Requesting to take immidiate action against these frauders who are making money online through such scam websites and not delivering product within given time frame.

Below are the details I received in their email.
****************************
Dear MR. Devendra,

Thank you for choosing d2h !!! This is to confirm your order for SD Set Top Box. Your Token Number is #2634
Order Summary
Product Description Amount
Gold Combo With 1 months
Rs. 1499/-
Total amount to be paid Rs. 1499 (Offer Price inclusive of GST)

Your product will be delivered and installed by our engineers, at the below address within 48 working hours.
Delivery Details
Customer Name : MR. Devendra
Mobile :
Email Address :

Postal Address for Delivery:
Near Ded College, Nabira layout, katol. KATOL TAR BAZAR S.O
KATOL (MCL) NAGPUR MAHARASHTRA 441302

Your transaction details are as follows.
Payment Details
Transaction status : The Payment Transaction was successful.
Transaction Id :[protected]
Transaction Amount :1499.00

d2h Operation Details
Transaction Date :[protected]:13:24
Transaction Amount : Rs 1499.00
IP Address :

We are always delighted to help you, for any Feedback/Queries please call us on[protected] or E-mail us @ [protected]@d2h.com
Thanking you,
d2h Customer Service

My name is Abhijeet More I want to change my Registered number
Details
VC no- [protected]
Current RTN- [protected]
Want to change it to
[protected]

I have using vediocon D2h cable network to watch the TV.
I have paid the monthly subscription of Rs284/- on 12/10/2020 but on 18/10/2020 suddenly tv off and Chanel is showing C04 Error insufficient balance or you have not subscribed for the channel. I immediately called to customer care number and informed about this. Customer care madam ask me few questions like put TV channel on 149 number and see channel is visible I said yes I can see DD National channel on 149 then she replied keep your TV on for 10 mins. I keep my TV on for 10 mins but still problem is not solved.
Again I called but same above instructions but still not able to watch the channel.
On 19/10/2020 again I called to customer care this time also same reply but still problem is not solved.
On 20/10/2020 again called to customer care but same reply, but mam told me to lodge the complaint and our engineer will visit for that I have to pay his charges, this is rediculous...why I have to bear the charged when I have no fault.

Dear Sir,

Greetings..!!

With request i would like to share my immense disappointment from the services of Videocon d2h as they have now started the business of robbing the innocent customers.
My customer ID of Videocon d2h is[protected] and i m using there services from more than 08 years but what is the most disappointing part is i m recharging the set top on every month before due date but they are least bothered about the services which they are providing. hardly any channel is coming on a monthly pack of INR 364.
whenever i used to call up their customer care number they used to fool us by quoting that they are refereshing the command for the set top box from their end but ended up with nothing.
If there could be a problem with the Dish than all the channel should reflect as no signal on TV but only limited channels are coming and rest channels are reflecting as No signal or service not available.

Everytime their customer care executive tell us to book a paid appointment for network engineer to get this problem solved. But whenever engineer visits he will hardly check the dish antenna with signal meter and tel usl all is fine and take the INR 300 for service charge which is almost equal to our monthly d2h tariff and finally we are ended up with paying twice with no services rendered from them.

Your are kindly requested to look into it and advise them to compensate the same.

I would like to request you that on 12 October 2020, I was recharging my account, and unfortunately, that went to the wrong account, after contacting several times to customer service I did not get any reply back, so can you please follow up on this matter and resolve the matter. your help will be really appreciated.

my account number is[protected] and the wrong account was 4311080, amount recharged was 2100, the transaction...

I am not a user of videocon d2h, but have been completely harassed buy the call centre people .i have made a complain more than 10 time to stop these promotional call and message but nothing have happened .i am also registered to do no disturb service but stiill these call continue.

Deregister my account from promotional calls & messages.
Customer ID:[protected]

I have put a request for new RF remote which service request No.54957921 on dated 13th of october and cust executive told me to paid Rs.275/- for new remote.
but on next day i.e.14th of oct i have received 3 times time delay message and finally before during visit engg asked me to paid Rs.375/- which i am not willing to pay, same time company engg arrogantly told me to not deliver remote without Rs.100 extra.
same time i called customer care for to reconfirm about charge but they said me not pay above Rs.275/- and make complaint on official mail.
without any delay i was mail complaint of [protected]@d2h.com on dated 14th oct from my personal email id.
still i am not get any response from their side and finally they closed my request without my prior information mentioning reason that i am not ready to pay charge which is totally wrong..i was ready to pay Rs.275/- which is actual charge but not ready pay extra Rs.100/- which is not included.
finally i called customer care on 15th OCT for complaint about fraudly closing of my service request without delivering me RF remote but instead of taking complaint about this case they create new request No.55222750 and on today i.e.16th oct local engg called me for inquiry and told same thing to pay extra Rs.100/- as home visit charge which is totally not acceptable and not delivering remote to me.
finally due to 4 days switch of TV and helplessness i have arranged remote from local market but behavior of both company and local executive i was faced so much stress during this 4 days.

so its my humble request to take necessary action on this company.

Customer id[protected]
Name- jitesh pawar
Bass pack- 3796
City-Thane
Postal code-401107

new mobile number ragister
Mobile no - [protected]

As we done videcon d2h recharge is worth rs 154/- as per suggestions customer care team it's now 5 days passed still my d2h is not working regarding same I called on customer care team but not getting any solution, even we sent mail to customer care even not getting any solution, there customer care executive give us false comment every time we call, wrost service provider, they don't care about customers, very pathatic service. Matter esclated...

Sir,
Me Videocon d2h ka costumer ho. Mera I'd no[protected]. Mera d2h 8/10/2020 se auto-restart ho rahahe. Har roj me company Ka costumer care ko phn Kar Raha ho. Har roj mujhe jhuta dilasa diya jaraha he ki aaj aap ka ho Jayega . Me company 2 supervisor se b bat Kar chuka ho lekin koi faida nehi he. Itna kharap ghatiya company kyu chal Raha he. Company Ka sir advertisement ke liye Raha he. Or daily sir advertisement SMS ki alya or complent SMS b nehi aaraha he. Plz solve my problems.

Hi,

I reported 1 problem earlier last week. The set up box replacement done but unfortunately my expiry date got reduced from November 6th or 7th to October 27th, 2020. WHY THIS HAPPENED. Also several channels got activated without my knowledge and i was informed via email that issue fixed. I am trying to reach out the customer support from Noida and chennai but no one is responding. IS THERE ANYONE WHO CAN SOLVE MY ISSUE ??

Sir,
I have been complaining on complaint for many days but till today my problem has not been resolved, today it has been over 22 days but till today nothing happened only call comes and says that soon resolve the problem But when time does not tell, I will be very upset, please help me to solve my problem, if it does not, then I should say it clearly but I do not tell anything.
Customer id[protected]

I ordered a new set top box online and paid for it through the videocon d2h website on 7th October. It promised to deliver the box within 48 hours, but I havn't received the box yet on 10th October. I tried calling customer care and they provided no help. They said they have no way of tracking online orders. I have mailed to [protected]@d2h.com and no reply from that too. This is very bad service.
I was provided with a token number which is # 1192 and nothing else, the phone number I registered with is showing as not a RTN.

My d2h account id[protected], i register complaints on 05/oct/2020 for activation my dish connection, but still connection not activate.
In my account approx 1200 rupees balance.

Every day i register complaints and i get complaint number. But customer care told me that, wait for 8 hrs everyday
Also i send mail to customercare @d2h.com but still they do not resolve my issue.
1. On 5-10-20. 5-6 time call & complaint lodged — issue not resolved
2. On[protected] time call & complaint no.[53904833] — issue not resolved
3. On[protected] time call & complaint lodged — issue not resolved

I very upset with the service of d2h. Please resolve my problem.

Please do needful

Dear Sir/Madam,

Greetings!

I am quite disappointed from Videocon d2h services.

Customer ID 70994198
Complaint pending from last 4 days

I am writing this with high disappointment from your customer service and disappointment for connection not working from last 4 days.

Service request number 53603876
Signal not available from last 4 days. Problem is not permanently resolved from your team last time too.

Your engineer from last 2 days is calling and promising false commitment to resolve this issue.

He has yet not turned up. Very disappointing!!

Customer care mentioned that they won't be able to help if engineer is not able to come. Engineer called up and told that he can't come. You can see the responses I'm getting. I called back again Customer care to that they again said they can't help in this matter.

Nodal officer email and phone number both are not reachable.

Also, this is 4th or 5th time in a year I am facing issues with videocon d2h connection. Every time I have to pay 200 Rs service charge and problem is not resolved permanently.

I hope company will help us on this. Thanks and look forward.

Regards,

Show quoted text
Sir,
I complained more than 30+call continue from 19 September to 3 October but my problem not resolve by any customer care executive & no take any complaint registered by any executive & send mail also but no visit any engineer No value for customer problems so please help & take action against d2h.

I have purchased videocon d2h. My customer ID is[protected] & my name is Vishal Jassal but instead of my correct name your data shows RAKESH KUMAR. So please correct my name in your records.

TRAI,

I am a videocon d2h user with customer id[protected]. Since last 2 months, i am facing many issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions and not resolving customer's complaint even after deadline.

They disconnect the call in between the conversation due to which My whole day was wasted. I had to call from morning to evening to get my problems resolved.

Fresh incident is regarding my recharge of rs. 257 on 3rd of September, 2020 for which i should get services for 30 days but they have deducted 5 days without my consent. Now we are bound to watch black screen on our TV set even after paying them in advance.

Again i have complained more than 10 times via email but they are not responding. These kind of issues happened in the month of August also & i continued their services on their assurance of clean services in future but to my disappointment it has happened again. Very shamelessly they say " aage se apko asuwidha ka samna nahin karna padega" . Even after getting 2 complaint numbers, they have not looked into the matter . Their service is extremely poor and not customer friendly .

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Most of the times, call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & dish.
Very very disgusting service they are providing.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.